Search results
31 – 40 of 324J. Duncan Herrington and Louis M. Capella
Reports the results of an exploratory study of the effects of timepressure on consumer supermarket shopping behaviour. Unique to the studyare the use of measures of both actual…
Abstract
Reports the results of an exploratory study of the effects of time pressure on consumer supermarket shopping behaviour. Unique to the study are the use of measures of both actual and relative shopping time and purchase amount, and measures of selfâreported perceived time pressure. Measures of relative shopping time and purchase amount potentially provide more accurate methods for measuring time pressure effects in certain shopping situations while the use of selfâreported time pressure makes the results applicable to a wider variety of consumers. Results indicate that timeâpressured shoppers do not necessarily spend any more or less time or money in supermarkets. Instead, supermarket shoppers tend to spend less time making any given purchase and more money in the time available to them. Provides several suggestions for improving future research of time pressure effects as well as several possible retail strategies for dealing with the timeâharried consumer.
Details
Keywords
Sammy Toyoki, Alexandre Schwob, Joel Hietanen and Rasmus Johnsen
This conceptual chapter explores the role of embodiment in phenomenological experience of lived time, and the implications it may hold for studying consumption.
Abstract
Purpose
This conceptual chapter explores the role of embodiment in phenomenological experience of lived time, and the implications it may hold for studying consumption.
Methodology/approach
Conceptual chapter.
Findings
We argue that though consumer research scholars have become increasingly cognizant of the embodied foundation of temporal experience, the relation between embodied experience of time and consumption activity still remains under-theorized and researched. Through a phenomenological perspective we are able to understand the consumer as temporally directed toward the world where value is realized emergently through embodiment of affordances.
Originality/value of chapter
We build an existing work in consumer research to open up a possibility for a phenomenological experience of consumption that is, to a great extent, precognitive, temporal, and based on the ability to experience lived time.
Details
Keywords
Alison Elizabeth Lloyd, Ricky Y.K. Chan, Leslie S.C. Yip and Andrew Chan
The domain of service convenience remains relatively unexplored. However, as time pervades all aspects of consumption, the value placed on time is likely to influence the…
Abstract
Purpose
The domain of service convenience remains relatively unexplored. However, as time pervades all aspects of consumption, the value placed on time is likely to influence the importance of convenience. Prior studies call for the investigation of convenience beyond the store context; and malls being a one-stop shopping destination, present an ideal environment for investigation.
Design/methodology/approach
A conceptual model delineating the relationships between service convenience, shopping trip value, customer satisfaction and several retail outcomes is developed. This model is empirically tested using survey data collected from 619 mall shoppers; and analyzed using structural equation modelling.
Findings
For shoppers who place high economic value on time, the effects of service convenience are greater on hedonic value. Conversely, those who place low economic value on time, effects of service convenience are greater on utilitarian value. Effects of shopping value on retail outcomes also vary according to value placed on time.
Research limitations/implications
Further investigation utilizing full convenience scale and more elaborate time style measures encouraged.
Practical implications
Results signal the importance of enhancing the experiential aspects of the mall for high economic time value shoppers. Conversely, for low economic time value shoppers, findings suggest the importance of boosting the visual distinctiveness and ease of mall navigation.
Originality/value
This study sheds light on research gaps by examining the link between service convenience and its effects on retail evaluation in the mall. It also considers how the economic value placed on time impact perceptions of convenience and the shopping experience.
Details
Keywords
Marylyn Carrigan and Isabelle Szmigin
The paper explores how the complex relationship between consumption and production evolves as women enact their roles as mothers, and reconstruct their selfâidentity through their…
Abstract
Purpose
The paper explores how the complex relationship between consumption and production evolves as women enact their roles as mothers, and reconstruct their selfâidentity through their use or avoidance of convenience products.
Design/methodology/approach
Qualitative, individual interviews are used to allow an inâdepth analysis of the life stories of the group of respondents. An interpretive analysis reveals the purpose, patterns and rules followed by these individuals in their actions.
Findings
Convenience consumption empowers these âmothers of inventionâ to instrumental and emotional autonomy through their rejection of unnecessary drudgery, and enables them to negotiate the role of caretaker within the family.
Research limitations/implications
The implications of the study suggest that there is a role for marketing to remove any vestiges of guilt in convenience consumption by addressing the issues of sustainability, nutrition, quality and value in convenience products. Future research should investigate whether these findings resonate crossâculturally and across broader socioâeconomic groups.
Originality/value
The paper reveals the importance of reinforcing the connections between a better quality of family care and love. The paper also demonstrates the importance of the interactions of the family members on convenience consumption. These findings are important for marketing practitioners and academics researching family consumption.
Details
Keywords
Olivia Hernandez-Pozas, Maria Jose Murcia, Enrique Ogliastri and Miguel R. Olivas-Lujan
This article introduces readers to the Special Issue (SI, 34-1) of ARLA, edited (not exclusively) with the best papers of the Academy of Management's Specialized Conference…
Abstract
Purpose
This article introduces readers to the Special Issue (SI, 34-1) of ARLA, edited (not exclusively) with the best papers of the Academy of Management's Specialized Conference, scheduled for April 2020 in Mexico City. The COVID-19 pandemic forced its cancellation, but the expert peer review and editorial work continued, to contribute to the emerging literature on Latin American Management and Sustainability.
Design/methodology/approach
Guest editors contributed their expertise based on required editorial processes and focused literature reviews on Management and Sustainability.
Findings
There are large management and sustainability challenges to Latin American practitioners and researchers, resulting in an increasingly urgent need to systematically document similarities and differences in the fields of Management and Sustainability. It is so because the region has been affected as few others before, during and after the pandemic. Thus, this issue summarizes the literature, presents eight new studies and offers suggestions for future research.
Research limitations/implications
Management and sustainability in Latin America are wide subjects, with different dimensions and issues. This is a specific contribution that leaves much ground to be covered in the different subfields of the area, in research methodologies and conclusions.
Originality/value
An agenda for advancing the field of management and sustainability in Latin America, highlighted by the COVID-19 disruption; additionally, eight of the most advanced research in the field are presented, chosen from two tracks of a large number of contributions to a recent specialized conference organized by the Academy of Management.
Propósito
Este artĂculo presenta el NĂşmero Especial (SI, 34-1) de ARLA, editado (no exclusivamente) con los mejores artĂculos de la Conferencia Especializada de la Academy of Management, programada para abril de 2020 en la Ciudad de MĂŠxico. La pandemia COVID-19 obligĂł a su cancelaciĂłn, pero se continuĂł la revisiĂłn por pares expertos y el trabajo editorial, para contribuir a la literatura emergente sobre GestiĂłn y Sostenibilidad en AmĂŠrica Latina.
Diseño/metodología/enfoque
Los editores invitados contribuyeron con su experiencia con base en los procesos editoriales requeridos y revisiones de literatura enfocadas en GestiĂłn y Sostenibilidad.
Recomendaciones
Existen grandes desafĂos de gestiĂłn y sostenibilidad para los profesionales e investigadores de AmĂŠrica Latina, lo que genera una necesidad cada vez mĂĄs urgente de documentar sistemĂĄticamente las similitudes y diferencias en los campos de la gestiĂłn y la sostenibilidad. Es asĂ porque la regiĂłn se ha visto afectada como pocas antes, durante y despuĂŠs de la pandemia. Por lo tanto, este nĂşmero resume la literatura, presenta ocho nuevos estudios y ofrece sugerencias para futuras investigaciones.
Limitaciones/implicaciones de la investigación
La gestiĂłn y la sostenibilidad en AmĂŠrica Latina son temas amplios, con diferentes dimensiones y temĂĄticas. Se trata de un aporte especĂfico que deja mucho terreno por recorrer en los distintos subcampos del ĂĄrea, en metodologĂas de investigaciĂłn y conclusiones.
Originalidad/valor
Una agenda para avanzar en el campo de la gestiĂłn y la sostenibilidad en AmĂŠrica Latina, destacada por la disrupciĂłn del COVID-19. AdemĂĄs, se presentan ocho de las investigaciones mĂĄs avanzadas en el campo, elegidas entre dos temas de un gran nĂşmero de contribuciones a una reciente conferencia especializada organizada por la Academy of Management.
Details
Keywords
Customer interaction in new service development is a key success factor for new services. However, the knowledge about the process and techniques of customer interaction in any…
Abstract
Purpose
Customer interaction in new service development is a key success factor for new services. However, the knowledge about the process and techniques of customer interaction in any Asian and emerging market is limited. Therefore, the purpose of this article is to investigate the process of customer interaction in new service development in an emerging market â India.
Design/methodology/approach
The article is based on longitudinal case research involving 24 service firms, in which 48 managers and 24 customers were interviewed and the paper followed the development process of several new service projects in real time.
Findings
The research answers several critical questions involved in customer interaction in new service development that include: What are the modes of customer interaction in NSD? What are the stages of customer interaction? Whom a firm shall interact with? What is the role of employees in customer interaction? And what are the pitfalls in customer interaction process?
Research limitations/implications
The results and findings of this study will help managers improve the odds of developing successful new services in the emerging markets.
Originality/value
The research is the first attempt to examine the customer interaction practice of service firms in an emerging market â India. Therefore, it contributes to the extant literature of new service development and innovation.
Details
Keywords
Toni Ryynänen and Visa Heinonen
Temporal consumption experiences have been conceptualised as universal, subjective or practice-based experiences. Little research, though, addresses such experiences in…
Abstract
Purpose
Temporal consumption experiences have been conceptualised as universal, subjective or practice-based experiences. Little research, though, addresses such experiences in conjunction with the repeated and situational consumption events that bring them about. The purpose of this paper is to extend current knowledge by examining how the temporal and situational intertwine during consumption events. For this purpose, the concept of a consumption timecycle based on the research data is constructed.
Design/methodology/approach
The paper takes a longitudinal and researcher-led approach to study temporal consumption experiences. The data was collected through participant observations, video recordings and personal subjective introspections during three consecutive annual Nordic motorcycle consumer trade shows (2014â2016). The data was analysed using an interpretive approach.
Findings
The results demonstrate five temporalities that characterise a consumption timecycle as follows: emerging, core, intensifying, fading and idle-time temporalities. The features of these temporal experiences are presented in the conclusions section of the paper.
Research limitations/implications
Recalled temporal experiences are mediated experiences and they differ from lived experiences. The transferability or generalisability of the results might be limited, as the case is situated in the Nordic context.
Originality/value
The paper presents the novel concept of a consumption timecycle that extends current debates about consumer time. The consumption timecycle is contrasted with established temporal concepts in consumer and marketing research.
Details
Keywords
Micah DelVecchio, Joseph Ofori-Dankwa and Akosua K. Darkwah
Microenterprises in emerging economies are known to operate in turbulent and resource-scarce environments. We test our hypothesis that a more comprehensive âIntegrated…
Abstract
Purpose
Microenterprises in emerging economies are known to operate in turbulent and resource-scarce environments. We test our hypothesis that a more comprehensive âIntegrated Capital-Based Modelâ (ICBM) is needed when explaining the performance of microenterprises in such an environment. The model combines traditionally researched financial, human and social capital with more recently emphasized psychological and cognitive capital, providing greater explanatory power than models using only the traditional types of capital.
Design/methodology/approach
We use a pooled linear regression to analyze an existing survey of more than 900 independent business owners who were interviewed seven times between 2008 and 2012 in the Accra and Tema marketplaces in Ghana. We measure the performance of microenterprises using three dependent variables (revenue, profits, and productivity). We contrast the explanatory power of ICBM models against the more traditional models.
Findings
The ICBM has significantly higher levels of explanatory power over the traditional models in examining the performance of these microenterprises. These results highlight the importance of psychological and cognitive capital in emerging economies.
Research limitations/implications
We advocate for a more comprehensive view of capital as shown in our ICBM. However, the data were gathered only in an urban setting, which limits the generalizability to rural parts of emerging economies.
Practical implications
These findings suggest the utility of government and appropriate agencies finding ways to enhance the level of psychological and cognitive capital of microenterprise owners.
Originality/value
This paper's originality stems from hypothesizing and empirically confirming the higher predictive efficacy of ICBM against more traditionally researched capital sources.
Details
Keywords
Paul Gibbs, Mustafa Ilkan and Stavros Pouloukas
This paper takes advantage of the closeness of two secular, separated communities on the island of Cyprus to study how controversial products and forms of offensive advertising…
Abstract
Purpose
This paper takes advantage of the closeness of two secular, separated communities on the island of Cyprus to study how controversial products and forms of offensive advertising can be related to levels of religiousness, time usage and temporality. The resulting observations are then offered as insights into the notion of ethics in the two religious groups and how these might influence marketing to multicultural communities.
Design/methodology/approach
The findings are based on a smallâscale survey of 530 students (211 Christians, 302 Muslims and 18 undeclared) who responded to a questionnaire distributed at two privately owned, English speaking institutions, one in the north and one in the south part of Cyprus.
Findings
This study indicates a high degree of commonality between Muslim and Christian students living in the adjoining communities in Cyprus. In general, overall reactions were tolerant of most products and forms of advertising, but where there were differences occurred there were specific reactions to the forms of the advertising. Significant differences were found across the communities when devoutness was tested especially regarding products that were of a sexual nature.
Research limitations/implications
The relatively small numbers studied in the special case of Cyprus and the focus on students could limit the generalisation of these results.
Practical implications
The results raise some issues for marketing segmentation and image use. For instance, positive and forwardâlooking images would stimulate most of the group regardless of their level of faith.
Originality/value
This paper identifies commonalties and also ontological differences that could have implications for global marketing campaigns.
Details
Keywords
Haytham Yaseen Alawi, Jayendira P. Sankar, Mahmood Ali Akbar and Vinodh Kesavaraj Natarajan
This study aims to examine the relationship between polychronicity, job autonomy, perceived workload, workâfamily conflict and high work demand on the health-care employee…
Abstract
Purpose
This study aims to examine the relationship between polychronicity, job autonomy, perceived workload, workâfamily conflict and high work demand on the health-care employee turnover intention during the COVID-19 pandemic.
Design/methodology/approach
The authors conducted quantitative research in private hospitals using a self-administered questionnaire, and 264 respondents participated. The authors also used an analysis of moment structures to determine the relationship between independent and moderating variables.
Findings
The results show a significant positive relationship between polychronicity, job autonomy, perceived workload, workâfamily conflict and high work demand, affecting turnover intention. This study also found the moderating effect of high work demand on workâfamily conflict and turnover intention.
Research limitations/implications
This research was limited to hospitals in Bahrain during the COVID-19 pandemic. Nevertheless, the findings highlight the factors associated with health-care employee turnover intention and only five factors were identified.
Practical implications
This study enhances the theoretical and practical effects of turnover intention. The results provide a competitive benchmark for hospital managers, administrators and governing bodies of employee retention.
Social implications
It advances economics and management theory by enhancing the understanding of health-care employeesâ turnover intention in Bahrain. It serves as a basis for future large-scale studies to test or refine existing theories.
Originality/value
To the best of the authorsâ knowledge, this study is the first to adopt extrinsic variables in self-determination theory to measure the turnover intention of health-care employees. However, using resources in a crisis can be applied to any disaster.
Details