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Book part
Publication date: 7 December 2016

Arch G. Woodside

Research findings support the view that a multiple methods approach is necessary to surface the substantial amount of relevant thinking processes that occur both consciously and…

Abstract

Synopsis

Research findings support the view that a multiple methods approach is necessary to surface the substantial amount of relevant thinking processes that occur both consciously and unconsciously within different phases of consumer decision making. Chapter 5 advocates viewing all studies that ask informants questions as representative of researcher–informant introspections. Because answers to questions differ substantially depending on how the questions are framed, applying multiple, explicit, question frames to acquire conscious and unconscious thoughts in researcher–informant introspections is helpful. This chapter reviews multiple methods, including metaphor elicitation of unconscious thinking, useful for achieving and confirming thick descriptions of conscious and unconscious thinking associated with informants’ deep-seated beliefs and observable actions.

Details

Case Study Research
Type: Book
ISBN: 978-1-78560-461-4

Book part
Publication date: 22 June 2012

Chad Muller and Arch G. Woodside

The study uses assisted-subjective personal introspection (ASPI) to analyze, assess, and critique a traveler's adventure as well as uncover the rationale behind why participating…

Abstract

The study uses assisted-subjective personal introspection (ASPI) to analyze, assess, and critique a traveler's adventure as well as uncover the rationale behind why participating in a long trip with global implications was important to this traveler. Coupled with a thorough ASPI analysis, the study constructs an autoethnography: a form of autobiographical personal narrative that explores a traveler's experience of life. To equip the traveler with the necessary skills and tools to perform this analysis, the study includes research using ASPI and autoethnography. Finally, participating in Harvard University's “Implicit Association Test” (IAT) provides an external analysis and better understanding of own conscious–unconscious divergences. Using causal mapping, the study delineates a 14-week trip into weekly increments identifying positive and negative relationships while assessing the strengths of those relationships. The goal of this exercise is twofold: (1) to increase understanding of the human condition and (2) how that understanding can influence international marketing.

Details

Field Guide to Case Study Research in Tourism, Hospitality and Leisure
Type: Book
ISBN: 978-1-78052-742-0

Keywords

Article
Publication date: 5 October 2015

John Gountas and Sandra Gountas

This paper aims to explore tourism consumer’s perceptions of cultural, emotional and behavioural differences. The subjective personal introspection (SPI) approach is used to…

Abstract

Purpose

This paper aims to explore tourism consumer’s perceptions of cultural, emotional and behavioural differences. The subjective personal introspection (SPI) approach is used to investigate specific cultural differences which impact tourism satisfaction. It aims to identify the key attributes of cultural tourism satisfaction by comparing three European cities. The cultural attributes are synthesised into a confirmatory personal introspection (CPI), and a provisional research model is proposed.

Design/methodology/approach

The research data of the cultural experiences are based on SPI data of “native-visitors” to London and ordinary visitors to Venice and Barcelona. The duration and the travel arrangements are the same for all three cultural experiences. The CPI uses thought experiments to formulate new research propositions.

Findings

The SPI results show that the tourism gaze focus can be the cognitive-affective experiences of cultural holidays. Tourism consumer satisfaction is dependent on the quality of natural and man-made attractions and the social-emotional interactions between the hosts and guests in a destination. The three cities in our research, London, Venice and Barcelona, have different micro-cultures and levels of social-emotional interactions vary considerably between them. Overall tourism satisfaction is hypothesised to be influenced by the degree of social interaction and micro-cultural differences.

Practical implications

The findings support the usefulness of SPI in tourism consumer research. SPI research findings produce in-depth understandings of the cultural tourism product attributes which cannot be captured in any other way. The personal insights are valuable to marketing professionals because they provide first-hand feedback of consumer’s perceptions over a longer period than a focus group session. The confirmatory introspections are valuable hypotheses to be tested empirically with specific tourism segments to identify product strengths and weaknesses as well as opportunities and threats.

Originality/value

The use of SPI and CPI produces original hypotheses of the cultural tourism attributes which influence tourism satisfaction. The paper demonstrates that the tourism gaze can be expanded to investigate the cognitive-affective observations which have a direct effect on tourism satisfaction and decision-making.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 9 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 5 October 2015

Kirsten Holmes and Steven Rowley

This study aims to apply confirmatory personal introspection (CPI) to illuminate the experiences of the authors as partial native-visitors to Western Australia. The native-visitor…

Abstract

Purpose

This study aims to apply confirmatory personal introspection (CPI) to illuminate the experiences of the authors as partial native-visitors to Western Australia. The native-visitor is the tourist who is able to see beyond Urry’s shallow conception of the Tourist Gaze through their lengthy immersion as “insiders” in the destination’s culture. In this paper, the experiences of two immigrants, the authors, to Western Australia illustrate the different perspectives of the Tourist Gaze 4.0.

Design/methodology/approach

The paper uses CPI, as this is a more reliable method of uncovering a traveler’s experiences than subjective personal introspection because CPI uses additional data sources such as written historical records and photographs for confirming the researcher’s accounts. In this study, accounts of both authors alongside photographs are used to both confirm and contrast their individual experiences.

Findings

The paper demonstrates the varied forms of the tourist gaze, with an emphasis on that of the native visitor. The findings illustrate how individuals’ both maintain aspects of their original cultural identity and adopt those of the new country after an extended time living in that country. This enables individuals to see attractions and destinations from an insider perspective.

Practical implications

This study shows how even after an extended period of time living in a new country, visitors may not have the cultural confidence to behave as local residents at tourist attractions and destinations, which could limit their engagement and enjoyment of these experiences. Marketers should take this into account in designing and promoting tourist experiences to visitors.

Originality/value

CPI provides a valuable means for illustrating the range of perspectives within the Tourist Gaze 4.0. The method enables individuals’ rich experiences to be uncovered but at the same time uses multiple data sources to provide additional rigour.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 9 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 5 October 2015

Drew Martin

This paper aims to demonstrate deep gaze using a Japanese Shinto wedding ceremony as an example. Some long-term tourists develop an intimate understanding of the host country’s…

1097

Abstract

Purpose

This paper aims to demonstrate deep gaze using a Japanese Shinto wedding ceremony as an example. Some long-term tourists develop an intimate understanding of the host country’s culture by gaining access to authentic experiences typically limited to the locals. These native visitors experience a deep gaze.

Design/methodology/approach

Combing subjective personal introspection (SPI) and confirmatory personal introspection (CPI), the author’s 76 wedding photographs are examined critically.

Findings

Results demonstrate how a native visitor uses SPI and CPI analyses of native gaze. While the Shinto wedding ceremony’s authenticity mixes traditional and evolutionary elements, the ceremony is best viewed as a Gestalt experience. The evidence suggests authenticity need not have deep roots in the culture.

Research limitations/implications

The findings serve as only one configuration of many possible gazes. Tourist Gaze 4.0 is a set of complex antecedent conditions and multiple configurations.

Originality/value

Using photographs taken by native family members, this paper demonstrates how SPI and CPI identify deep gaze through a different lens.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 9 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 9 September 2019

Temitope Sarah Bodunrin and Tim Stone

This paper aims to investigate the idea of eating for pleasure and its effect on consumer well-being. It begins by introducing the concept of food well-being (FWB) under the…

Abstract

Purpose

This paper aims to investigate the idea of eating for pleasure and its effect on consumer well-being. It begins by introducing the concept of food well-being (FWB) under the transformative consumer research (TCR) agenda. Subsequently, it provides detailed discussions on the concept of pleasure, under which food practices involving epicurean pleasure and hedonic and eudaimonic consumption will be discussed.

Design/methodology/approach

This paper takes a different approach to the usual qualitative methodologies by using the introspective analysis of the film Eat, Pray, Love where the consumption of food for pleasure was heavily practiced.

Findings

This paper presents the introspective voice of the lead author’s food consumption. It reveals a food consumption practice which followed an initial loss of taste, to alternative food consumption (AFC) and finally slow food ingestion. The journey of her epicurean ingestion revealed pleasurable experiences that reflected a positive subjective well-being (SWB). This attitude of ingesting food and living for the moment propelled the idea that food well-being is more about consumer happiness.

Originality/value

This paper is novel in its approach to use film introspection to probe the concept of FWB within TCR. Additionally, it reveals the transitioning moment of AFC that leads to pleasurable experience. It also reveals that a personal investment in cooking for self restores taste and improves SWB. Overall, it showcases how the appreciation of the sensations of food from its taste, as it was ingested gradually, leads to the total experiential feeling embedded in food consumption.

Details

Qualitative Market Research: An International Journal, vol. 22 no. 4
Type: Research Article
ISSN: 1352-2752

Keywords

Content available
Book part
Publication date: 25 July 2017

Abstract

Details

Consumer Behavior in Tourism and Hospitality Research
Type: Book
ISBN: 978-1-78714-690-7

Content available
Book part
Publication date: 8 August 2022

Abstract

Details

Contemporary Approaches Studying Customer Experience in Tourism Research
Type: Book
ISBN: 978-1-80117-632-3

Article
Publication date: 30 March 2010

Anthony Patterson

The purpose of this paper is to explore introspection in marketing research, its controversial origins, its positioning as an art form, the possibilities and the pitfalls of…

Abstract

Purpose

The purpose of this paper is to explore introspection in marketing research, its controversial origins, its positioning as an art form, the possibilities and the pitfalls of research based on this method, and how to successfully enter into its creative spirit.

Design/methodology/approach

Although its overall approach is broadly conceptual, in a similar fashion to the dramatic device of a‐play‐within‐a‐play, the paper makes a habit of using introspection to reflect on introspection.

Findings

While it is clear that well‐written introspections can deliver rich stream‐of‐consciousness accounts of marketing‐relevant goodness from beginning to end, they provide more than just frivolous entertainment. The innermost imperative of introspection equates well with consumption, creativity and aestheticisation, the corner‐stones of arts marketing.

Research limitations/implications

The inherent mucky‐mindedness of introspection as a formal method lays its success or failure on the shoulders of the paper's author.

Practical implications

Whatever their interpretive methodology of choice, arts marketers, indeed all marketers, should give serious thought to integrating introspection into their research approach.

Originality/value

While many of the ideas in the paper are pilfered from other sources (see long list of references), the author is proud to assert that precisely these words have never been written in precisely this order.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 4 no. 1
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 10 May 2011

Michel Rod

The purpose of this paper is to describe the rationale and use of subjective personal introspection (SPI) as a methodological approach.

1888

Abstract

Purpose

The purpose of this paper is to describe the rationale and use of subjective personal introspection (SPI) as a methodological approach.

Design/methodology/approach

SPI was utilised to develop a “narrative” of the author's own “action‐oriented” research experience within a multisector collaborative venture established by 13 partner organisations representing the academic, pharmaceutical industry and government sectors. The “confessional” stance that the study assumes describes some of the perceived tensions enacted during field work. The SPI approach is theoretical and reflective, as well as descriptive and analytical, in reporting the antecedents, actions, and outcomes in action‐oriented research.

Findings

Because the focus of the paper is subjective, personal, and introspective, it does not illustrate “findings” about multisector collaboration, but rather reflections and insights about the way the research was conducted.

Practical implications

The paper widens the forum for incorporating SPI beyond the consumer behaviour context to the context in which action‐oriented researchers incorporate introspection in their study of organisations.

Originality/value

The paper goes some way to bridging the gap between SPI and reflexivity (if there is indeed a gap) and it causes qualitative, action‐oriented organisational researchers to contemplate a number of questions: what is the role of the researcher; what is the source of their authority to narrate and what are they authorised to recount; and what are the consequences of this?

Details

Qualitative Research in Organizations and Management: An International Journal, vol. 6 no. 1
Type: Research Article
ISSN: 1746-5648

Keywords

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