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This paper aims to cover mental health research related to tourism and hospitality, starting in 1984, and track its development until 2020. Relevant research published between 2020 and 2023 during the COVID-19 pandemic is also reviewed to determine how this research stream is evolving.

A detailed search of Scopus and Google Scholar yielded 4,790 mental health studies in tourism and hospitality; 102 were ultimately retained for systematic review. VOSviewer was used to visualize cluster analysis results.

Research on mental health in the context of tourism and hospitality is limited and can be classified into four themes. The most prominent involves mental health in relation to COVID-19. Thematic differences between studies published before and after the onset of the pandemic are also specified. The findings inform a critical reflection on the conceptual framework linking tourism and mental health, as well as potential research avenues, covering research populations, topics, methods, data sources and outcome measures.

This in-depth analysis of the extant literature provides a foundation for stakeholders to better understand, address and promote mental health in tourism and hospitality. Such insights can steer future research and enlighten industry practitioners, thus contributing to sustainable industry development.

This paper represents a pioneering effort to systematically review mental health studies in tourism and hospitality. It offers a holistic perspective and unique insights, bridging substantial knowledge gaps. This paper is also meant to prompt academics and practitioners to contemplate mental health-related research and practice.

本文系统性地回顾了自1984年以来与旅游和酒店业相关的心理健康研究, 以追踪该领域在2020年之前的研究进展。本研究还审视了在2020年至2023年COVID-19大流行期间发表的相关文章, 以洞察这一研究流派的演变趋势。

通过对Scopus和Google Scholar数据库进行详尽的搜索, 我们发现了4,790篇有关旅游和酒店业的心理健康研究。经过严格筛选, 我们最终保留了102篇文章进行系统性综述。为了更清晰地呈现聚类分析的结果, 我们采用了VOSviewer对相关研究主题进行可视化。

目前有关旅游与酒店业心理健康的研究十分有限, 主要分为四个主题。其中, 与COVID-19相关的心理健康研究是最突出的主题。此外, 本文还详细比较了大流行病爆发前后发表的相关研究之间存在的主题差异。我们创造性地提出了连接旅游和心理健康的概念模型, 并对未来研究方向进行了批判性反思, 涉及研究人群、主题、方法、数据来源和测量指标等方面。

本文对现有文献的深入分析为关键利益相关者更好地理解、应对和促进旅游和酒店业中的心理健康提供了基础。这些见解可以指导未来的学术研究, 并启示业界从业者, 从而促进行业的可持续发展。

本文是旅游和酒店业心理健康研究的一项开创性工作。它通过系统的文献回顾提供了全面的视角和独特的见解, 填补了这一领域的重要知识空白。本文还旨在促使学术界和从业者思考与心理健康相关的研究和实践。

Esta revisión sistemática abarca la investigación en salud mental relacionada con el turismo y la hostelería, a partir de 1984, para seguir su evolución hasta 2020. También se revisan las investigaciones pertinentes publicadas entre 2020 y 2023, durante la pandemia de COVID-19, para determinar cómo evoluciona esta corriente de investigación.

Una búsqueda detallada en Scopus y Google Scholar arrojó 4.790 estudios sobre salud mental en turismo y hostelería; finalmente se seleccionaron 102 para la revisión sistemática. Se utilizó VOSviewer para visualizar los resultados del análisis de conglomerados.

La investigación sobre la salud mental en el contexto del turismo y la hostelería es limitada y puede clasificarse en cuatro temas. El más destacado se refiere a la salud mental en relación con COVID-19. También se especifican las diferencias temáticas entre los estudios publicados antes y después del inicio de la pandemia. Los resultados aportan una reflexión crítica sobre el marco conceptual que vincula turismo y salud mental, así como posibles vías de investigación, que abarcan poblaciones de investigación, temas, métodos, fuentes de datos y medidas de resultados.

Este análisis en profundidad de la bibliografía existente sienta las bases para que las partes interesadas comprendan, aborden y promuevan mejor la salud mental en el turismo y la hostelería. Estos conocimientos pueden orientar futuras investigaciones e ilustrar a los profesionales del sector, contribuyendo así al desarrollo sostenible de la industria.

Este artículo representa un esfuerzo pionero por revisar sistemáticamente los estudios sobre salud mental en el turismo y la hostelería. Ofrece una perspectiva holística y una visión única, cubriendo importantes lagunas de conocimiento. Este artículo también pretende incitar a académicos y profesionales a contemplar la investigación y la práctica relacionadas con la salud mental.

Warehouses are under pressure to operate as efficiently as possible. In pursuit of attaining high efficiency in the order picking process, the warehouse manager must take several planning decisions, typically supported by a central planning system. However, highly centralised work erodes the autonomy of warehouse workers, interfering with worker well-being and productivity. This study holistically explores the impact of a work system with more decision autonomy for order pickers.

We conduct a unique field experiment in a real-world warehouse and use a within-subjects design to compare two work systems, one with worker autonomy and one without. 18 permanent employees participate in our study, in which we measure both psychosocial and physical well-being as well as productivity. Post-experimental interviews are conducted to delve deeper into the observed effects.

Our study illustrates that involving order pickers in operational decisions can benefit their job satisfaction and motivation without compromising productivity. Although we fail to find significance at the conventional level (α = 0.05), we do find marginally significant effects of our treatment on physical well-being aspects. Furthermore, our intervention invoked a highly positive user experience.

We show that slightly loosening tight process control results in organisational and individual benefits without endangering smooth operational flows. The warehouse in this paper acknowledged this and decided to permanently work according to this philosophy.

This study is the first to holistically explore the effects of a participatory work setting in a real-world warehouse.

The purpose of this study was to explore the effects of cyber incivility on adverse work outcomes of work withdrawal and turnover intention. Specifically, we draw on self-determination theory and conservation of resources theory to examine the mediating roles of basic need satisfaction and burnout in the relationship between cyber incivility and work outcomes.

We used Mplus 7.4 software with a maximum likelihood robust (MLR) estimator to test the structural equation modeling. We followed Anderson and Gerbing’s guidelines to test the hypotheses.

The results based on time-lagged data from 685 full-time workers in the United States provide support for the hypotheses that cyber incivility is indirectly associated with work withdrawal and turnover intention through basic need satisfaction and burnout. We also found that for individuals with high conscientiousness, the negative direct effect of cyber incivility on basic need satisfaction and the positive indirect effects of cyber incivility on work withdrawal and turnover intention through basic need satisfaction and burnout are stronger than for individuals with lower conscientiousness.

Our research revealed that when employees experience cyber incivility, they enter a defensive mode to protect their already stretched resources from unfulfilled basic need satisfaction. Specifically, experiencing cyber incivility interferes with meeting basic need satisfaction and leads to burnout, which, in turn, triggers defensive work withdrawal and turnover intention.

As Industry 4.0 revolutionizes workplaces with unprecedented technological advancements, this chapter underscores the paramount importance of prioritizing human well-being and engagement. It navigates through a comprehensive array of strategies and practices that empower organizations to forge a work environment that is not only technologically advanced but also profoundly supportive, gratifying and motivating for employees (Froschauer et al., 2021). By elucidating how organizations can empower employees with autonomy while fostering collaborative endeavours, it uncovers a pathway to empowerment and job satisfaction (Caldarola et al., 2019; Kadir & Broberg, 2021). This chapter illustrates how organizations can harness these technologies to provide tailored growth experiences, thereby contributing to a thriving workforce. Navigating the ethical landscape of the digital workplace, this chapter examines the profound implications of Industry 4.0 on employee well-being. Delving into issues of privacy, transparency and equitable treatment, it imparts essential considerations for organizations seeking to align their practices with ethical imperatives. The methodology will incorporate case studies specific to the UAE market, providing a localized lens through which to analyze and implement human-centred workplace strategies (Mütze-Niewöhner et al., 2022; Urrutia Pereira et al., 2022). This chapter presents a holistic guide for organizations seeking to infuse human-centred principles into their Industry 4.0 workplaces (Caldarola et al., 2019; Longo et al., 2022). By championing well-being, job satisfaction and fulfilment, it equips leaders and decision-makers with actionable strategies to cultivate a work culture that thrives amid the rapid march of technological progress (Aromaa et al., 2019; Froschauer et al., 2021).

In France, telemedicine was integrated into the Code of Public Health in 2009, but adoption and use were slow until the beginning of the COVID-19 health crisis, when telemedicine arguably became the only way to ensure continuity of care for non-COVID patients, reduce viral transmission and streamline strained medical resources. Despite growing enthusiasm, criticism persists.

User satisfaction will be essential for the sustainability and development of telemedicine, yet this remains an under-researched area. Framed by the first lockdown in France (March–May 2020), this two-step mixed-methods study uses secondary quantitative data (n users = 2,511; n doctors = 254; n nurses = 248) and primary qualitative interviews (n = 5) among healthcare professionals and patients in France to analyse satisfaction levels among telemedicine users. Implementing an inductive approach, it identifies key themes in the adoption and use of telemedicine, the impact on user satisfaction and evolution in perceptions over time.

The findings contribute to the literature by identifying and explaining the shift in telemedicine practices and offering recommendations for addressing ongoing obstacles through pragmatic strategies.

This research addresses a gap in knowledge to examine the impact of the COVID-19 pandemic on the uptake, perception and satisfaction of telemedicine experienced by users. Recognising telemedicine as a complex innovation in conceptual and practical terms, this paper investigates the degree of acceptance among users and the process of assimilation in the system.

This study explores the under-researched phenomenon of workplace bullying against women in male-dominated Pakistani society, highlighting its severe impacts and bridging the research gap on intersectional effects of gender and cultural dynamics in developing countries.

Using a mixed-method research approach, we conducted two-wave surveys with 308 female workers in Pakistan's educational and health sectors. Data analysis examined relationships between workplace bullying and job outcomes like productivity and satisfaction, complemented by insights from in-depth interviews with 18 female workers.

The study reveals that workplace bullying significantly undermines job productivity, increases emotional exhaustion mediated by job anxiety and decreases job satisfaction among female workers. Bullying persists due to weak institutions and inadequate law enforcement, with perceived social support found to be an insignificant moderator.

The study findings underscore the economic implications of workplace bullying, as it drives female workforce attrition, hindering economic development. The study recommends conflict resolution strategies, effective HR policies, national law enforcement and supportive social networks to combat bullying and create a conducive work environment.

This study aligns with the UN's SDG goals #5 (gender equality) and #8 (decent work and economic growth), addressing pertinent issues related to workplace bullying in pursuit of these global objectives.

This study represents a unique attempt to address the intersectional dynamics of gender and culture concerning workplace bullying in Pakistan.

This research aims to investigate the negative aspects of digital transformation (DT) impacting various segments of society in the Emirate of Abu Dhabi, one of the seven Emirates comprising the United Arab Emirates. Specifically, it focuses on perceptions of participants to well-being: social connections and activities, physical health, mental health, the impact on the younger generation, and security/cybercrime.

Using data from the 3rd Abu Dhabi Quality of Life Survey, which is an annual large-scale survey, this study employs analysis of variance and regression analysis to explore the associations between the perceived negative impact of DT and various well-being indicators.

The study reveals that the perceived negative impact of digital transformation on the younger generation is of the highest concern, followed by concerns about mental health and social relationships. Results also show significant variations among different demographic categories. Among the perceived negative impacts, mental health, social trust, and happiness emerge as the most affected well-being indicators.

The originality and value of this study lie in its large social survey sample of over 80,000 participants. The findings suggest that the negative effects of DT are not uniformly experienced across different segments of the population. The study highlights the need for further research on the adverse effects of DT and recommends that policymakers develop targeted strategies to address the specific needs of different community segments, particularly vulnerable groups. Additionally, it emphasizes the importance of adaptive policies for younger age groups to prepare them for a digital future.

This study aims to investigate the influences of polyester fabric layers on the mechanical properties of SBR and devulcanized waste rubber composite materials, as well as the effect of gamma irradiation dose.

The devulcanized waste rubbers (DWR) were carried out by different methods. First, chemically, by two different reclaiming agents such as tetramethylthiuram disulfide (TMTD) and 2-mercapto benzothiazole disulfide (MBTS). Secondary by a physical method like microwave (MW). The devulcanized rubbers were mixed with virgin styrene butadiene rubber (SBR) in different ratios, as follows: SBR-DWR (TMTD) 50 / 50, SBR-DWR (MBTS) 80 / 20 and SBR-DWR (MW) 80 / 20. A series of sandwich polyester tire cord fabrics were used as reinforcement for making SBR and devulcanized waste rubber composite materials and molded on a hot press into rubber sheet films, then subjected to gamma radiation at different doses ranging from 100 up to 200 kGy.

The experimental results indicate that increasing the layer number improves the mechanical properties of composites. The tensile strength, tearing, hardness and elastic modulus of the rubber composites increased with the rise of the fiber layers and by increasing the irradiation dose up to 200 kGy. The reclaiming agent TMTD gave the best results for mechanical properties, followed by MW and then MBTS.

This phenomenon can be detailed based on the fact that when the fiber-reinforced composites are subjected to loading, the fibers act as load carriers, depending on the population and orientation of the fibers. Also, scanning electron microscopy (SEM) reveals that adhesion was caused by tire cord fabrics and rubber blend matrix.

This systematic literature review aims to investigate the application and integration of Industry 4.0 (I4.0) technologies in transportation infrastructure construction projects focusing on sustainability pillars.

The study employs a systematic literature review approach, combining qualitative review and quantitative analysis of 142 academic articles published between 2011 and March 2023.

The findings reveal the dominance of Building Information Modelling (BIM) as a central tool for sustainability assessment, while other technologies such as blockchain and autonomous robotics have received limited attention. The adoption of I4.0 technologies, including Internet of Things (IoT) sensors, Augmented Reality (AR), and Big Data, has been prevalent for data-driven analyses, while Unmanned Aerial Vehicle (UAVs) and 3D printing are mainly being integrated either with BIM or in synergy with Artificial Intelligence (AI). We pinpoint critical challenges including high adoption costs, technical barriers, lack of interoperability, and the absence of standardized sustainability benchmarks.

This research distinguishes itself by not only mapping the current integration of I4.0 technologies but also by advocating for standardization and a synergistic human-technology collaborative approach. It offers tailored strategic pathways for diverse types of transportation infrastructure and different project phases, aiming to significantly enhance operational efficiency and sustainability. The study sets a new agenda for leveraging cutting-edge technologies to meet ambitious future sustainability and efficiency goals, making a compelling case for rethinking how these technologies are applied in the construction sector.