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Article
Publication date: 23 January 2021

Masoumeh Amini, Hossein Vakilimofrad and Mohammad Karim Saberi

Information security is a critical issue in all organizations. The success of information security in libraries depends, to a large extent, on the effective behavior of…

Abstract

Purpose

Information security is a critical issue in all organizations. The success of information security in libraries depends, to a large extent, on the effective behavior of administrators, librarians, users and all human staff. Accordingly, this study aims to design a model for identifying human factors affecting information security in libraries.

Design/methodology/approach

This study is applied in terms of research objectives and is a survey in terms of data collection. Moreover, it goes under the rubric of structural equation modeling in terms of the relationship between variables. The statistical population consisted of 100 managers and librarians of academic and public libraries of Hamadan in Iran. A questionnaire was used for data collection. The face and content validity of the questionnaire were examined using the expert’s opinions in the field of Iranian libraries. Also, the reliability of the questionnaire was calculated through Cronbach’s alpha coefficient. Data were analyzed using SPSS 16 and Smart PLS 2.

Findings

The results showed that among the components of information security, the highest score was designated to self-esteem (4.11 ± 0.57) and level of skill (4.07 ± 0.59), whereas the lowest score belonged to the level of education (3.51 ± 0.74). Ranking human factors affecting information security showed that experience with Rank 1 had the most impact, whereas the level of skill with Rank 6 had the least impact on information security.

Originality/value

In this study, for the first time, a model was designed and tested for human factors affecting information security in libraries. Information security professionals, librarians and library and information science researchers can exploit this model in the future.

Details

The Bottom Line, vol. 34 no. 1
Type: Research Article
ISSN: 0888-045X

Keywords

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Article
Publication date: 2 October 2018

Ebru Yazgan

Contemporary management and strategy mean optimization of ingredient factors such as human factors, systems, operations and equipment. With system approach in management…

Abstract

Purpose

Contemporary management and strategy mean optimization of ingredient factors such as human factors, systems, operations and equipment. With system approach in management and strategy, human risk factor as input has considerable potential to change results as airworthiness in aviation management. The managers of aviation business also optimize their functions to act safe while making contribution to development in triple of sustainability as economic development and its sustainability; social development and its sustainability; and environmental development and its sustainability. Corporate sustainability can be accomplished via supporting workforce which is the human risk factor. To support (empowerment) workforce, researchers should identify human risk or error factors which are important to this research. The purpose of this study is to suggest holistic framework for working environment system of aircraft maintenance technicians (AMTs) within two respects such as human performance (ergonomics) and corporate performance (sustainability). The secondary purpose of this system is to develop human risk taxonomy by determining the factors affecting both human and work by taking ergonomic aspects in aviation.

Design/methodology/approach

In this study, a taxonomy of human risk factors for AMTs is developed. These human factors divided into groups and subfactors are obtained from an extensive literature review and experts’ opinions in the field of human performance in aviation. Taxonomy developed will be useful to both sharing and using corporate sources in sustainable way.

Findings

Human risk factors can be considered or accepted as factors that cause human error. This may result in the optimum way to managing human risk factor via minimizing human-based error. Personality, hazardous attitudes, individual characteristics, physical/psychological condition of AMTs and corporate social responsibility factors are human-related risk variables in this study. The risks and error can be reduced by recognizing these factors and revealing their relation to ergonomic design.

Originality/value

The results of this study are intended to constitute a guide for managers to manage risk factors and to take corrective and preventive actions for their maintenance operations. It is believed that this study is highly important for the aviation sector in terms of raising awareness or providing awareness for similar practices. As taxonomy of the risk factors contributes to the managing human error, corrective actions related to these factors must be taken by managers.

Details

Aircraft Engineering and Aerospace Technology, vol. 90 no. 6
Type: Research Article
ISSN: 1748-8842

Keywords

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Article
Publication date: 3 January 2019

Ayse Kucuk Yilmaz

Aviation has multi-cultural business environment in all aspects as operational and management. Managing aviation requires high awareness on human factor risk which…

Abstract

Purpose

Aviation has multi-cultural business environment in all aspects as operational and management. Managing aviation requires high awareness on human factor risk which includes organizational behavior-related topics. The greatest risk to an enterprise’s ability to achieve its strategic goals and objectives is the human factor. Both organizational behavior and corporate culture behavior with social psychology are the most vital aspects of management and strategy in terms of human resources. Related risks, including organizational behavior and culture, have the potential to directly impact on both business performance and corporate sustainability. Therefore, in this paper, the most prominent risks were determined in accordance with social psychology, and after identification of human factor-based risks, these have prioritized and prepared risk mapping with fresh approach. For this reason, this study aims to develop risk mapping model for human factors that takes into account interrelations among risk factors three dimensional based new approach. This approach includes both identification of human factor based risks, prioritization them and setting risk mapping according to corporate based qualifications via tailoring risk list. Developed risk map in this paper will help to manage corporate risks to achieve improved performance and sustainability.

Design/methodology/approach

This new organizational behavior- and culture-focused risk mapping model developed in this study has the potential to make significant contribution to the management of the human factor for modern management and strategy. In enterprise risk management system, risk mapping is both strong and effective strategic methodology to manage ergonomics issue with strategic approach. Human factor is both determinative and also strategic element to both continuity and performance of business operations with safely and sound. In view of management and strategy, vitally, the human factor determines the outcome in both every business and every decision-making.

Findings

It is assumed that, if managers manage human risk you may get advantages to achieving corporate strategies in timely manner. Aviation is sensitive sector for its ingredients: airports, airlines, air traffic management, aircraft maintenance, pilotage and ground handling. Aim of this paper is to present risk management approach to optimize human performance while minimizing both failures and errors by aircraft maintenance technician (AMT). This model may apply all human factors in other departments of aviation such as pilots and traffic controllers. AMT is key component of aircraft maintenance. Thus, errors made by AMTs will cause aircraft accidents or incidents or near miss incidents. In this study, new taxonomy model for human risk factors in aircraft maintenance organizations has been designed, and also new qualitative risk assessment as three dimensions is carried out by considering the factors affecting the AMT’s error obtained from extensive literature review and expert opinions in the field of aviation. Human error risks are first categorized into two main groups and sub three groups and then prioritized using the risk matrix via triple dimension as probability, severity and interrelations ratio between risks.

Practical implications

Risk mapping is established to decide which risk management option they will apply for managers when they will look at this map. Managers may use risk map to both identify their managerial priorities and share sources to managing risks, and make decisions on risk handling options. This new model may be a useful new tool to manage ergonomic human factor-based risks in developing strategy in aviation business management. In addition, this paper will contribute to department of management and strategy and related literature.

Originality/value

This study has originality via new modeling of risk matrix. In this study, dimension of risk analysis has been improved as three dimensions. This study has new approach and new assessment of risk with likelihood (probability), impact (severity) and interrelations ratio. This new model may be a useful new tool to both assess and prioritize mapping of ergonomic-based risks in business management. In addition, this research will contribute to aviation management and strategy literature and also enterprise risk management literature.

Details

Aircraft Engineering and Aerospace Technology, vol. 91 no. 4
Type: Research Article
ISSN: 1748-8842

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Article
Publication date: 11 April 2016

Nasser Habtoor

The purpose of this paper is to explore the influence of human factors in quality management on quality improvement practices and organisational performance in the Yemeni…

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2746

Abstract

Purpose

The purpose of this paper is to explore the influence of human factors in quality management on quality improvement practices and organisational performance in the Yemeni industrial sector.

Design/methodology/approach

Data were collected via a quantitative survey with a questionnaire distributed to 261 managers from 87 industrial companies. Replies from 210 managers give a response rate of 80 per cent. Data were analysed with Statistical Package for the Social Sciences 16.0, including factor analysis, reliability analysis, descriptive statistics, and correlation analysis. Structural equation modelling was carried out using Amos to evaluate the model and hypotheses.

Findings

Human factors influence positively quality improvement practices and organisational performance. Quality improvement practices positively influence organisational performance. Human factors indirectly and significantly influence organisational performance via the mediator of quality improvement practices.

Research limitations/implications

The findings will be useful to both researchers and managers, especially those in Yemeni industrial companies. For further work, this study can be expanded to cover companies in other Middle East countries, and it may include more human factors.

Originality/value

The study is one of a few that investigate the influence of human factors on quality management. Additionally, this study is the first to carry out such research in the Yemen and the Middle East region.

Details

International Journal of Productivity and Performance Management, vol. 65 no. 4
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 12 October 2015

A. Shanmugam and T. Paul Robert

The purpose of this paper is to present a literature review on human factors in aircraft maintenance and to analyze and synthesize the findings in the literature on human

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3038

Abstract

Purpose

The purpose of this paper is to present a literature review on human factors in aircraft maintenance and to analyze and synthesize the findings in the literature on human factors engineering in aircraft maintenance.

Design/methodology/approach

The review adopts a threefold approach: searching and collecting the scientific literature; sorting them on the basis of relevance and applications; and review of the scientific evidences. Broad areas of aircraft maintenance regulations are identified and each area was explored to study the level of scientific growth and publications. Notable theories, models and concepts are being summarized.

Findings

Application of human factor principles in aviation spread beyond the technical arena of man-machine interface. The discipline has created a great impact on aircraft design, operations and maintenance. Its applications have percolated into design of aircraft maintenance facilities, task cards and equipment. Human factor concepts are being used for maintenance resource management. The principles are applied to shape the safety behavior and culture in aviation maintenance workplace. Nevertheless, the review unfolds immense potential for future research.

Research limitations/implications

Research outcomes of non-aviation studies are also reviewed and consolidated to extend the applications to the aviation industry.

Practical implications

This review would be a consolidated source of information confining to the physical aspect of human factors engineering in aircraft maintenance. It is intended to serve as a quick reference guide to the researchers and maintenance practitioners.

Social implications

It brought out the benefits of adopting the principles of human factor engineering in aircraft maintenance. Application of human factor philosophy ensures enhanced safety in air transport, personal safety and well-being of maintenance personnel.

Originality/value

This is a unique review based on aircraft maintenance regulations that are baseline performance standards made mandatory by regulatory authorities. Therefore, the review has been considered to be made on aircraft maintenance regulatory requirements that surpass corporate or competitive strategies in aviation maintenance organization.

Details

Journal of Quality in Maintenance Engineering, vol. 21 no. 4
Type: Research Article
ISSN: 1355-2511

Keywords

Content available
Article
Publication date: 19 September 2018

Minna Saunila, Juhani Ukko and Tero Rantala

The purpose of this paper is to explore the different human factor characteristics that are emphasized when co-creating value through digital service capabilities.

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6703

Abstract

Purpose

The purpose of this paper is to explore the different human factor characteristics that are emphasized when co-creating value through digital service capabilities.

Design/methodology/approach

Empirical data are gathered from two small companies that deliver digital services and products in business-to-business markets.

Findings

The study highlights the role and importance of human factors as reflected in employees’ customer orientation while delivering digital service capabilities. The role of human factors also changes during the digital service production process.

Originality/value

Developing digital service capability is positively associated with value co-creation, but it requires new skills: firms need to evaluate their mechanisms for supporting continuous learning about the properties of digital technologies. To the authors’ knowledge, this is the first study to focus on the role of human factors in in developing digital service capabilities.

Details

Information Technology & People, vol. 32 no. 3
Type: Research Article
ISSN: 0959-3845

Keywords

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Article
Publication date: 31 July 2007

Kym Fraser, Howard Harris and Lee Luong

Social factors are an under‐researched but important aspect in the success of manufacturing cells. This paper sets out to investigate the impact and importance of various…

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1246

Abstract

Purpose

Social factors are an under‐researched but important aspect in the success of manufacturing cells. This paper sets out to investigate the impact and importance of various human factors within a socio‐technical system such as team‐based cellular manufacturing (TBCM).

Design/methodology/approach

A questionnaire survey was designed to provide information about human factors in TBCM. The survey was conducted at four medium‐to‐large size organisations in Australia and Switzerland where participants were required to be working within a TBCM environment and included managers, team leaders, and operators. A set of research questions and hypotheses was developed and tested.

Findings

It was found that human issues account for a significant proportion of problems within team‐based manufacturing cells. Of the eight human factors tested in this survey, communication, teamwork and training were ranked the most important, while reward/compensation was ranked the least important. Testing showed significant relationships between factors such as companies, positions, experience and team size; therefore most hypotheses were supported.

Practical implications

Traditionally, the research focus has been on the technical aspect of socio‐technical systems such as TBCM. This study offers practitioners and academics a better understanding of the human issues associated with this important form of manufacturing, therefore improving the likelihood of its success.

Originality/value

This paper demonstrates the need for research into the social side of TBCM, while providing an understanding of the important human factors associated with this system.

Details

Journal of Manufacturing Technology Management, vol. 18 no. 6
Type: Research Article
ISSN: 1741-038X

Keywords

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Article
Publication date: 4 July 2013

Kym Fraser, Janti Gunawan and Mark Goh

Teams and teamworking has now become a common form of work structure in most organisations, including facilities management. The human interactions which occur when people…

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1653

Abstract

Purpose

Teams and teamworking has now become a common form of work structure in most organisations, including facilities management. The human interactions which occur when people work together in groups is still problematic. In this study human factors are identified and the purpose of this paper is to establish the level of importance of each factor involving specialised teams within a manufacturing environment.

Design/methodology/approach

A quantitative study was undertaken at a number of manufacturing plants which were using the process: team‐based cellular manufacturing. Managers, team leaders, and operators involved with manufacturing cells were targeted to evaluate the various human related factors associated with these teams.

Findings

From the nine human factors evaluated, three factors: “communication”, “teamwork”, and “training” were identified as being key to the day‐to‐day success of team‐based cellular manufacturing. Some notable differences were observed when comparing the data between countries.

Research limitations/implications

This study adds to the limited research which has been conducted on the human aspects of socio‐technical processes. Further work is required to enhance understanding of key human factors.

Practical implications

For practitioners involved with manufacturing cells, the study provides an understanding of the key areas towards which attention and resources can be channelled.

Originality/value

While the study provides valuable insights into a socio‐technical process in manufacturing, the findings are also very useful to management practitioners who are attempting to manage and improve the effectiveness of teams and teamwork.

Details

Journal of Facilities Management, vol. 11 no. 3
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 1 July 2006

Sandeep Grover, V.P. Agrawal and I.A. Khan

To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions.

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2566

Abstract

Purpose

To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions.

Design/methodology/approach

Various human factors affecting the TQM culture in an organization are identified and discussed for the sub factors affecting them. These factors are interacting with each other and their overall effect helps an organization in attaining TQM enabled needs. The paper attempts to represent the overall effect of human factors quantitatively by developing a mathematical model using graph theoretic approach. In this approach, interaction among identified human factors is represented through digraph, matrix model and a multinomial.

Findings

The extent of human aspects present in an organization, conducive to TQM culture is represented in terms of the “human index”. It provides an insight into the human factors at system and subsystem level. The developed procedure may be useful for self‐analysis and comparison among organizations.

Research limitations/implications

Since, human behaviour is difficult to predict, so are the human factors. The paper considers general factors, which may vary depending on type of organization, size of organization and geographical location. There is a scope of research in factor specific organizations.

Practical implications

It provides a useful methodology for organizations to assess human aspects and improve upon therein. Procedure for stepwise application of methodology is given with example that may help an industry to implement it.

Originality/value

The paper attempts to quantify the intangibles through systematic approach and is of value to industries to improve upon their work environment.

Details

Benchmarking: An International Journal, vol. 13 no. 4
Type: Research Article
ISSN: 1463-5771

Keywords

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Article
Publication date: 13 June 2016

Reza Alavi, Shareeful Islam and Haralambos Mouratidis

The purpose of this paper is to introduce a risk-driven investment process model for analysing human factors that allows information security managers to capture possible…

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1216

Abstract

Purpose

The purpose of this paper is to introduce a risk-driven investment process model for analysing human factors that allows information security managers to capture possible risk–investment relationships and to reason about them. The overall success of an information security system depends on analysis of the risks and threats so that appropriate protection mechanism can be in place to protect them. However, lack of appropriate analysis of risks may potentially results in failure of information security systems. Existing literature does not provide adequate guidelines for a systematic process or an appropriate modelling language to support such analysis. This work aims to fill this gap by introducing the process and reason about the risks considering human factors.

Design/methodology/approach

To develop risk-driven investment model along with the activities that support the process. These objectives were achieved through the collection of quantitative and qualitative data utilising requirements engineering and secure tropos methods.

Findings

The proposed process and model lead to define a clear relationship between risks, incidents and investment and allows organisations to calculate them based on their own figures.

Research limitations/implications

One of the major limitations of this model is that it only supports incident-based investment. This creates some sort of difficulties to be presented to the executive board. Secondly, because of the nature of human factors, quantification does not exactly reflect the monetary value of the factors.

Practical implications

Applying the information security risk-driven investment model in a real case study shows that this can help organisations apply and use it in other incidents, and more importantly, to the incidents which critical human factors are a grave concern of organisations. The importance of providing a financial justification is clearly highlighted and provided for seeking investment in information security.

Social implications

It has a big social impact that technically could lead for cost justifications and decision-making process. This would impact the whole society by helping individuals to keep their data safe.

Originality/value

The novel contribution of this work is to analyse specific critical human factors which have subjective natures in an objective and dynamic domain of risk, security and investment.

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