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Article
Publication date: 23 August 2022

Ashaq Hussain Najar and Ab Hamid Rather

This research analyses the simultaneous relationship between perceived risks, destination image and destination loyalty as well as the mediating role of two components of…

Abstract

Purpose

This research analyses the simultaneous relationship between perceived risks, destination image and destination loyalty as well as the mediating role of two components of destination image (cognitive and affective) in the relationship between perceived risks and destination loyalty.

Design/methodology/approach

The current study used a convenience sampling method for collecting data from 413 respondents using a self-administered questionnaire. Furthermore, the two-step approach for structural equation modelling (SEM) was used to assess the model's psychometric properties and test the proposed structural model.

Findings

The results revealed that only socio-psychological and political risks negatively affected destination loyalty. In contrast, performance risk, physical risk and financial risk did not show a significant direct effect on tourists' destination loyalty. Each type of perceived risk significantly contributed to cognitive and affective image formation. However, the financial risk did not significantly affect the affective image. Moreover, the affective component of the image was found to have a higher impact on establishing destination loyalty than the cognitive component of the image. Finally, cognitive and affective facets of the image were found to act as significant mediators between perceived risks and destination loyalty.

Practical implications

The study provides a better understanding of how perceived risks and destination image, if properly managed, exert a better influence on destination loyalty. Moreover, the affective dimension of destination image must be actively used to position Kashmir in the domestic tourism market and connect with individuals, especially those who have negative feelings regarding risky destinations.

Originality/value

This is likely to be the first study to investigate the relationships between various dimensions of perceived risk, destination image and destination loyalty in the context of a volatile destination, i.e. Kashmir Valley (India). Furthermore, the role of two facets of destination image (cognitive and affective) in mediating the relationship between perceived risks and destination loyalty extends and contributes to the theoretical foundation for the destination perception concept.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 3
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 25 January 2022

Maria Amélia Machado Carvalho

This study aims to examine the influence of destination awareness, cognitive and affective image, risk perception and past visitation on the intention to visit a tourist…

1409

Abstract

Purpose

This study aims to examine the influence of destination awareness, cognitive and affective image, risk perception and past visitation on the intention to visit a tourist destination (a medium-sized city) in the next 12 months.

Design/methodology/approach

Partial least squares structural equation modeling was adopted to examine the data collected from 714 domestic holidaymakers.

Findings

Results demonstrate that awareness, cognitive and affective image, past visitation, perceived risk of traveling and perceived risk in international versus domestic travel are key factors; safety concerns enhance the cognitive image and perceived safety of the destination, but increase the perceived risk of traveling; and perceived social risk increases the perceived risk of traveling.

Research limitations/implications

Data collection from only one country limits the generalizability of the conclusions.

Practical implications

Conclusions allow gaining new insights regarding communication strategies in general, during and post-pandemic times.

Originality/value

Using a consolidated and empirical approach, this study provides a better understanding of the role of perceived risk and its effects on cognitive and affective image and travel intention. For instance, to the best of the author’s knowledge, it is the first study to consider the effects of social risk in the pandemic context. It also offers insights into the mediating effect of destination image and the moderating effects of perceived risk and past visitation.

Details

International Journal of Tourism Cities, vol. 8 no. 3
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 21 February 2022

Omid Oshriyeh, Mohammad Ghaffari and Mohammad Nematpour

This study is aims to identify and categorize the perceived risks of Chinese tourists (from mainland China) traveling to Tehran. In addition, this study investigates the…

Abstract

Purpose

This study is aims to identify and categorize the perceived risks of Chinese tourists (from mainland China) traveling to Tehran. In addition, this study investigates the relationship between these risks tourists’ information seeking behavior.

Design/methodology/approach

This study investigates the relationship between these risks tourists’ information seeking behavior. The research also tries to model the relationship between the explored perceived risks and tourists’ information-seeking behavior. To collect data, a researcher-developed questionnaire containing 24 questions was designed based on a literature review. Before collecting the data, the validity and reliability of the questionnaire were reviewed and confirmed. To do study procedure, one essential question and two hypotheses, including exploratory factor analysis, stepwise regression and independent samples T-test, are used.

Findings

The results showed that Chinese tourists perceived health, physical, political, cultural, social and economic risks before their trip (with political risk being the most prominent). Also, the results indicate that the tourists have used different ways to collect information about Iran in general and Tehran in particular. Those travelers who perceived a higher risk were more likely to use the information sources that provide them with detailed and accurate information before traveling to Tehran.

Research limitations/implications

This study provides valuable insights for destination managers and tourism marketers to attract Chinese tourists by considering their perceived risks and information-seeking behavior. It should be noted that this study is not without its own limitations. These limitations include (but are not limited to) the timeframe in which the data was collected (prior to the outbreak of COVID-19) and the destination (Tehran, Iran). Therefore, it is advised that future researchers study the perceived risks and information sources in other parts of the world.

Originality/value

The concept of perceived risk was used in Chinese tourists’ behavioral seeking to predict their future behavior following their perceptions. Thus, the findings of this study will be necessary to local governments and other destination organizations when building successful strategies.

Details

International Journal of Tourism Cities, vol. 8 no. 4
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 3 March 2020

Maria Alvarez, Sara Campo and Galia Fuchs

This study aims to explore the topic of perceived terrorism risk and animosity as interrelated within the context of countries suffering from armed struggles and terror. The…

Abstract

Purpose

This study aims to explore the topic of perceived terrorism risk and animosity as interrelated within the context of countries suffering from armed struggles and terror. The research investigates how these constructs influence the visitation decisions of millennials.

Design/methodology/approach

The investigation focuses on three countries in the Mediterranean basin with varied degrees of risk but who include a conflict area, for comparison purposes. The data was collected through an online questionnaire aimed at young millennial students.

Findings

The study confirms that animosity, for the millennial generation, is derived from conflicts and past historical events, or from political and social issues in the target country. In addition, the results show that animosity not only influences the perceived attractiveness of the destination, and through it the intention to visit the place, but also increases the perceptions of terror risk at the destination.

Research limitations/implications

The research corroborates the importance of investigating animosity and perceived risk together. It also empirically verifies the influence of animosity on visitation intentions via the mediating role of perceived attractiveness of the destination and perceived risk of terror.

Originality/value

The study investigates animosity in countries that suffer from armed political conflicts resulting in terror attacks, a context different from that of other already existing studies. The research also examines how animosity and perceived risk interact with each other to influence visitation decisions, a topic which is lacking in the literature.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 2
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 16 October 2020

Shankar Chelliah, Mohammad Jamal Khan and Amir Bahador Atabakhshi Kashi

This study aims to investigate the relationship between travel motivation, perceived risks, travel constraints and perceived beneficial destination image that leads to visit…

Abstract

Purpose

This study aims to investigate the relationship between travel motivation, perceived risks, travel constraints and perceived beneficial destination image that leads to visit intention among Middle-Eastern medical tourists. Some previous studies have explained these factors in detail, however, studies that explore the relationship between these factors in the Iranian context is scarce. Moreover, there are relatively very few studies, which focused on actual medical tourists in empirical investigation, therefore, there is still a lack of clarity in the literature regarding travel behavior and travel decision-making of medical tourists.

Design/methodology/approach

A quantitative study was performed on 161 Middle-Eastern medical tourists who visited Iran in early months of 2018. Purposive sampling method was used to collect the data from two private hospitals. Structural equation modeling with partial least square (PLS) approach was used and PLS 3.2.8 data analysis tool was used to test the hypotheses.

Findings

The data analysis results have found that perceived destination image was the strongest predictor of visit intention among medical tourists. The results have also found a positive effect of travel motivation and negative effect of perceived travel risks on perceived beneficial destination image.

Originality/value

This study aims to enrich the body of knowledge by investigating the relationship between the factors, which have important roles in travel behavior and decision-making of medical tourists. The study also bridges the gap in the literature by explaining the behavior of actual medical tourists. The findings of the study provide the much needed insight on the behavioral intention of medical tourists, which will help the service providers and policymakers to reform their strategies and policies accordingly.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 15 no. 1
Type: Research Article
ISSN: 1750-6123

Keywords

Article
Publication date: 5 September 2018

Shakir Hussain Parrey, Iqbal Ahmad Hakim and Raouf Ahmad Rather

The purpose of this paper is to enlarge the current understanding of destination image in view of identified sources of risk and to investigate the mediating role of government…

Abstract

Purpose

The purpose of this paper is to enlarge the current understanding of destination image in view of identified sources of risk and to investigate the mediating role of government initiatives and media influence for sustainable and secure tourism in a conflict zone. Therefore, this study develops and empirically tests an integrative model of destination image that reflects a comprehensive view of the relationships among these variables.

Design/methodology/approach

The study uses data collected through a self-administered survey of respondents selected through probability area sampling from the targeted sample of domestic tourists in hospitality contexts (four- and five-star hotels). The data were analysed using structural equation modelling. The scale was developed and purified through factor analysis (confirmatory factor analysis).

Findings

The results provide evidence that psychological risk and socio-cultural risk emerged as the major sources of risk followed by unrest (terrorist) and political risk which is against the predetermined notion that unrest (terrorist) risk is the major source of risk perceived by domestic tourists visiting a conflict zone. Further, the study identified that media is having comparatively higher role in influencing the perception about the sources of risk than the government initiatives in decreasing the sources of risk towards destination image and its competitiveness. Thus, the study supports the fact that for the destination image in conflict zone, performing best in the domain of control (government initiatives) yields very weak performance in the domain of concern (media).

Originality/value

This research contributes theoretically and empirically to the discussions on the components of the destination image in the conflict zone. Further, the study is inert in evaluating mediational role of media influence and government initiatives in the relationship between perceived risks and destination image.

Details

International Journal of Tourism Cities, vol. 5 no. 1
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 10 June 2020

Hendy Mustiko Aji, Istyakara Muslichah and Cahyo Seftyono

Many non-Islamic countries are approaching halal tourism as the tourism strategy. However, studies examining Muslims’ attitudes and intentions to visit non-Islamic countries…

2084

Abstract

Purpose

Many non-Islamic countries are approaching halal tourism as the tourism strategy. However, studies examining Muslims’ attitudes and intentions to visit non-Islamic countries remain scarce. The purpose of this study is to test what factors influence Muslims’ intention to visit non-Islamic countries by considering their perception of halal risk and Islamic value of non-Islamic country destinations.

Design/methodology/approach

By distributing questionnaires to Muslim respondents, in total, this study collected 436 respondents. The hypotheses are tested using a structural equation modeling approach.

Findings

Results revealed that religiosity significantly affects perceived risk, but it does not have an effect on perceived Islamic values and attitude. It is also found that Muslims’ intention to visit non-Islamic countries are mainly influenced by their attitudes. Perceived halal risk and Islamic value strongly affected their attitudes toward non-Islamic countries. Interestingly, the results show that Muslims’ intention to visit non-Islamic countries is not directly influenced by perceived halal risk and Islamic value but indirectly through attitudes.

Research limitations/implications

The equal distribution of respondents becomes the main challenge to achieve. It cannot be controlled by researchers. Thus, the disproportionate respondents’ distribution in terms of age, gender, occupation and, most importantly, the country selection becomes the limitation of this study.

Originality/value

This study contributes to the literature by evaluating perceived Islamic value and perceived halal risks in influencing Muslims’ intention to visit non-Islamic country destinations.

Details

Journal of Islamic Marketing, vol. 12 no. 8
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 25 June 2019

Md Kamrul Hasan, Shamsul Kamariah Abdullah, Tek Yew Lew and Md Faridul Islam

This study aims to empirically examine the factors that are likely to affect tourists’ attitudes to revisit, which, in turn, influence their revisit intentions towards beach…

2099

Abstract

Purpose

This study aims to empirically examine the factors that are likely to affect tourists’ attitudes to revisit, which, in turn, influence their revisit intentions towards beach destinations.

Design/methodology/approach

Data were collected through a personal-administered survey of 601 tourists from three leading beach destinations in Bangladesh.

Findings

The empirical results indicate that perceived destination risks affect neither tourists’ attitudes to revisit nor their revisit intentions. However, tourists’ satisfaction and destination image directly affect both their attitudes to revisit and their revisit intentions.

Practical implications

The findings of this study contribute to the extension of the body of knowledge, especially in beach tourism settings where the proposed relationships have yet to be studied.

Originality/value

Coastal-based beach tourism is one of the least researched areas in tourism literature. The relationship between tourist attitude to revisit and revisit intention is exclusive in tourism literature.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 13 no. 2
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 26 March 2021

Viraiyan Teeroovengadum, Boopen Seetanah, Eric Bindah, Arshad Pooloo and Isven Veerasawmy

This study aims to confirm the expected impact of coronavirus (COVID-19) related to perceived travel risk on the likelihood of tourists to visit a destination. It then aims at…

4536

Abstract

Purpose

This study aims to confirm the expected impact of coronavirus (COVID-19) related to perceived travel risk on the likelihood of tourists to visit a destination. It then aims at identifying the key predictors of perceived travel risk in the aftermath of the COVID-19 pandemic. A theoretically grounded framework is proposed which can be further improved to understand and predict international travel behaviours within the context of global pandemics.

Design/methodology/approach

A mixed-methods design is adopted. In the first phase referred to as Study 1, a cross-sectional design is used based on a sample of 217 international outgoing tourists surveyed at the Mauritian International Airport and data is analysed using hierarchical regression. In Phase 2, referred to as Study 2, a purposive sample of tourists around the world are interviewed and data is analysed using the thematic analysis technique.

Findings

The results show that amongst those tourists who are willing to travel in the aftermath of the COVID-19 crisis, the related perceived risk is likely to influence their travelling intention. Several key predictors of perceived travel risks are uncovered, those are categorised as COVID-19 status; transportation services; national sanitary measures; health-care services; accommodation services; ecotourism facilities. Moreover, the potential effects of those factors on perceived COVID-19 related travel risk are likely to be moderated by the trustworthiness of the information.

Practical implications

The implications of the study are important for researchers and policymakers to better understand and predict travellers’ behaviour in times of pandemics. These implications are also important to tourism marketers and transport and hospitality service providers to more effectively manage and mitigate the effect of such events.

Originality/value

The study provides an original comprehensive model grounded in the social cognitive theory and protection motivation theory to understand the predictors of perceived travel risks in relation to COVID-19 at a destination.

设计/方法/途径

本文采用了混合的研究方法设计。在研究1的第一阶段中, 本文采用了横向比较研究设计, 对在毛里求斯国际机场进行调查收集的217名国际出境游客样本, 使用分层回归分析了数据。在第二阶段(研究2)中, 采用了立意取样的抽样方法, 采访了来自世界各地的旅游者, 并使用主题分析技术对数据进行了分析。

目的

这项研究证实了与COVID-19相关的感知旅行风险对游客访问目的地的可能性的预期影响。然后, 它旨在确定COVID-19大流行后感知的旅行风险的关键影响因子。

结论

结果表明, 在COVID-19危机之后愿意旅行的那些游客中, 相关的感知风险很可能会影响他们的旅行意图。感知的旅行风险的几个关键影响因素分为:COVID-19状况; 运输服务; 国家卫生措施; 医疗服务; 住宿服务; 生态旅游设施。而且, 这些因素对与COVID-19相关的感知旅行风险的潜在影响可能会受到信息的可信度的调节影响。

实践意义

该研究对于研究人员和决策者更好地了解和预测大流行期间旅客的行为, 以及旅游营销人员以及运输和酒店服务供应商提供有效管理和减轻此类事件的影响具有重要意义。

原创性/价值

该研究提供了一个原创且全面的模型, 以了解与目的地COVID-19相关的感知旅行风险的影响因素。

Diseño/metodología/enfoque (límite 100 palabras)

Se adopta un diseño de métodos mixtos. En la primera fase, denominada estudio 1, se adopta un diseño transversal basado en una muestra de 217 turistas internacionales encuestados salientes del Aeropuerto Internacional de Mauricio y los datos se analizan mediante regresión jerárquica. En la segunda fase, denominada estudio 2, se entrevista a una muestra intencional de turistas de todo el mundo y se analizan los datos mediante la técnica de análisis temático.

Propósito (límite de 100 palabras)

Este estudio confirma empíricamente el impacto esperado de la percepción del riesgo de viaje relacionado con COVID-19 sobre la probabilidad de que los turistas visiten un destino. A continuación, tiene por objeto identificar los principales factores de predicción del riesgo percibido de los viajes tras la pandemia de COVID-19.

Hallazgos (límite de 100 palabras)

Los resultados muestran que entre los turistas que están dispuestos a viajar tras la crisis de COVID-19, es probable que el riesgo percibido relacionado influya en su intención de viaje. Se han descubierto varios predictores clave de los riesgos percibidos de los viajes, que se clasifican como: Situación de COVID-19; servicios de transporte; medidas sanitarias nacionales; servicios de salud; servicios de alojamiento; instalaciones de ecoturismo. Además, es probable que los posibles efectos de esos factores en la percepción de los riesgos de viaje relacionados con COVID-19 se vean moderados por la fiabilidad de la información.

Consecuencias prácticas (límite de 100 palabras)

Las repercusiones del estudio son importantes para que los investigadores y los encargados de formular políticas comprendan y prevean mejor el comportamiento de los viajeros en épocas de pandemia y también para que el mercado turístico y los proveedores de servicios de transporte y hostelería gestionen y mitiguen más eficazmente el efecto de esos acontecimientos.

Originalidad/valor (límite 100 palabras)

El estudio proporciona un modelo original y completo para comprender los predictores de los riesgos percibidos en los viajes en relación con COVID-19 en un destino.

Open Access
Article
Publication date: 15 February 2021

Ghazanfar Ali Abbasi, Janani Kumaravelu, Yen-Nee Goh and Karpal Singh Dara Singh

The purpose of this study is to unearth the factors that influence tourists’ revisit intention. The proposed model of the study is grounded on using the theory of planned…

39370

Abstract

Purpose

The purpose of this study is to unearth the factors that influence tourists’ revisit intention. The proposed model of the study is grounded on using the theory of planned behaviour (TPB) and extending it with additional variables, i.e. satisfaction, destination image, perceived risk, service quality and perceived value.

Design/methodology/approach

This study adopted a cross-sectional approach to collect data. The data were collected by conducting a field survey questionnaire on 330 respondents and were analysed using partial least squares version 3.2.9.

Findings

The results show that perceived behavioural control, perceived value, destination image and satisfaction significantly affect visitors’ revisit intention. The influence of perceived value, perceived service quality and destination image on satisfaction is also confirmed. On the other hand, satisfaction is found to be a significant mediator between perceived service quality, destination image and perceived value.

Originality/value

The extended TPB model that includes perceived service quality, perceived value, perceived risk and satisfaction provided a model with a theoretical basis to explain tourist revisit intentions to a tourist destination.

Propósito

El objetivo principal del estudio es descubrir los factores que influyen en la intención de revisita de los turistas. El modelo propuesto para el estudio se basa en el uso de la teoría del comportamiento planificado y se amplía con variables como la satisfacción, la imagen del destino, el riesgo percibido, la calidad del servicio y el valor percibido.

Metodología

Este estudio adoptó un enfoque transversal para la recogida de datos. Los datos se recopilaron mediante un cuestionario de campo en el que participaron 330 encuestados. Los datos se analizaron utilizando la versión 3.2.9 de PLS.

Resultados

Los resultados muestran que el control conductual percibido, el valor percibido, la imagen del destino y la satisfacción afectan significativamente a la intención de revisita. También se confirma la influencia del valor percibido, la calidad de servicio percibida y la imagen del destino sobre la satisfacción. Por otra parte, la satisfacción resulta ser un mediador significativo entre la calidad de servicio percibida, la imagen del destino y el valor percibido.

Originalidad/valor

El modelo TPB ampliado que incluye la calidad de servicio percibida, el valor percibido, el riesgo percibido y la satisfacción proporcionó un modelo con una base teórica para explicar las intenciones de revisita de los turistas a un destino turístico.

目的

本研究的目的是揭示影响游客重访意向的因素。本研究提出的模型以计划行为理论(TPB)为基础, 并以额外的变量(即满意度、目的地形象、感知风险、服务质量和感知价值)进行扩展。

设计/方法/途径

本研究采用了横断面的方法来收集数据。通过对330名受访者进行实地调查问卷来收集数据, 并使用偏最小二乘法3.2.9版进行分析。

研究结果

结果显示, 感知行为控制、感知价值、目的地形象和满意度对游客的再访意向有显著影响。感知价值、感知服务质量和目的地形象对满意度的影响也被证实。另一方面, 满意度被发现是感知服务质量、目的地形象和感知价值之间的一个重要中介因素。

原创性/价值

包括感知服务质量、感知价值、感知风险和满意度在内的扩展TPB模型为解释游客对旅游目的地的再访意向提供了理论基础。

关键词: 满意度; 旅游; 计划行为理论; PLS-SEM; 目的地形象

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