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Article
Publication date: 27 June 2008

Jengchung V. Chen, William Ross and Shaoyu F. Huang

The purpose of this paper is to show how the development of location‐based services (such as those using global positioning satellite (GPS) systems) has accompanied the

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3801

Abstract

Purpose

The purpose of this paper is to show how the development of location‐based services (such as those using global positioning satellite (GPS) systems) has accompanied the growth of mobile telecommunication, providing mobile telephone users with a variety of functions. The paper aims to considers the benefits and concerns that these location‐based services present to consumers.

Design/methodology/approach

The paper identifies issues based on the academic literature, relevant theory, and current mobile telecommunication developments.

Findings

While location‐based services offer many benefits to consumers, issues pertaining to privacy, trust and justice are significant areas of concern.

Research limitations/implications

Testable research propositions pertaining to consumer behaviour are offered to guide future research.

Practical implications

Socially‐responsible telecommunication firms should consider the issues that are raised here. They should adopt policies to safeguard data, build trust, and offer consumers fair policies as the firms offer location‐based services.

Originality/value

While much has been written about GPS systems and wireless telecommunications, almost no empirical research has been conducted and little theoretical guidance has been offered to prospective researchers. The paper reviews the literature from a variety of disciplines and identifies important theoretical areas to guide future research on consumer behaviour. The paper identifies important issues for researchers and managers.

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info, vol. 10 no. 4
Type: Research Article
ISSN: 1463-6697

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Article
Publication date: 1 December 1997

Per Andersson and Bengt G. Mölleryd

A longitudinal case study of the diffusion and change of mobile telephony in Sweden highlights the effects on service distribution against the background of rapid…

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3169

Abstract

A longitudinal case study of the diffusion and change of mobile telephony in Sweden highlights the effects on service distribution against the background of rapid technological development and deregulations in the telecommunications industry. The descriptive and explorative study advances a contextual‐historical and interorganizational network perspective on service channel change and retail evolution. Explores the service distribution consequences of the emerging, increased technological integration within telecommunications, between fixed and mobile telephony, and between telecommunications and information and computer technology. Argues that these technological changes and the move towards convergence of telecommunications and information technology functions are connected to important structural changes in the distribution channels for these services. Builds on a case study of the Swedish distribution network for mobile telephony and identifies a number of significant structural channel changes. Discusses the distribution network consequences of technological convergence, in terms of new emerging patterns of channel relations and in terms of new roles and role sets. Elaborates on some general business implications of the convergence of former independent telephone, cable and information technology services.

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International Journal of Service Industry Management, vol. 8 no. 5
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 6 April 2012

Vineeta Nigam, Tripta Thakur, V.K. Sethi and R.P. Singh

The purpose of this paper is to benchmark the Indian mobile telecommunication service providers for relative efficiencies. In this paper, a method for benchmarking…

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1733

Abstract

Purpose

The purpose of this paper is to benchmark the Indian mobile telecommunication service providers for relative efficiencies. In this paper, a method for benchmarking performance of mobile telecom utilities based on data envelopment analysis (DEA) is presented. The paper discusses some concepts between quality performance and benchmarking and the results include performance efficiency and sensitivity‐based classification of utilities. Also, peer‐to‐peer comparison of inefficient with efficient utilities is provided. Based on these results, inefficient utilities can develop strategic plans to improve performance.

Design/methodology/approach

The authors use DEA to measure comparative efficiencies of mobile telecom companies and two different DEA models, CCR and BCC, were applied to evaluate the relative efficiency of mobile telecom operators in India. Sensitivity‐based classification of utilities is carried out by removing one or more inputs or outputs from the base model to construct a new DEA model. Comparisons of DEA efficiencies from the base model with the structurally perturbed models show the impact on efficiency. Data include annual and quarterly reports showing various quality parameters.

Findings

DEA is used to derive the benchmarks based on the comparison of the 126 utilities which include public sector undertaking (PSU) operators (MTNL and BSNL) and private operators of the Indian mobile telecommunication sector. The result includes performance efficiency and peer‐to‐peer comparison of inefficient utilities with efficient utilities. Based on these results, inefficient utilities can develop strategic plans to improve their performance. Sensitivity analysis, based on removal of one or more variables from the base model to determine changes in DEA efficiencies is done for selecting the strength of parameters of utilities for performance improvement.

Practical implications

Benchmarking of service utilities in the telecom sector is virtually non‐existent at the national level in India. This research identifies the different variables and then a model is prepared for benchmarking of the service providers in India. Based on the efficiency analysis, benchmarks can be set, and utility efficiency scores can be obtained based on the set benchmarks. These scores can help develop a strategic plan for mitigating the factors that contribute to the system inefficiencies.

Originality/value

This paper is one of the few published studies that benchmark the performance of mobile telecom services in India. This research promises to be amongst the first of the works carried out taking specific parameters of mobile telecom utilities of India.

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Article
Publication date: 14 September 2015

Mutaz M. Al-Debei, Enas Al-Lozi and Omar Al-Hujran

The purpose of this paper is to define critical design and evaluation factors of business models (BM) for mobile network operators (MNOs) in general, and more specifically…

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1103

Abstract

Purpose

The purpose of this paper is to define critical design and evaluation factors of business models (BM) for mobile network operators (MNOs) in general, and more specifically for mobile data services.

Design/methodology/approach

This paper follows a qualitative approach. Aiming to identify critical design factors for mobile BMs, this research, as a part of larger research, examines three real-life cases related to mobile data service BM design and engineering. These cases are Orange Business Services (OBS); Apple’s iPhone services and applications, and NTT DoCoMo’s i-mode service.

Findings

In this paper, the authors provide a framework for designing and developing Market-Aligned, Cohesive, Dynamic, Explicit, and Unique BMs with Fitting Network-Mode, which, if adopted by MNOs, would ensure their long-term success by improving the sustainability and innovation capabilities of their BMs. These critical design factors address different spheres of the mobile business: “Cohesion” and “Explicitness” are operator-oriented, whereas “Market-Alignment,” “Dynamicity,” “Uniqueness,” and “Fitting Network-Mode” are industry-oriented.

Research limitations/implications

Although the paper provides in-depth analysis of three case studies in the context of mobile telecommunications, the authors cannot claim that the developed framework can be generalized to all services in the mobile telecommunications industry. Further validation through empirical testing is preferred and this could be done in future research.

Practical implications

The developed framework is of value to MNOs as it provides them with a holistic approach for designing and also evaluating successful BMs over time. This is because the developed framework defines critical design factors for BMs in the contexts of their environments.

Originality/value

The domain of BMs is still emerging within the field of information systems. The majority of prior studies either tackled the issue of BM definition or provided taxonomies and classifications of this concept. The originality of this paper comes from the fact that it takes further steps in developing the concept by providing a comprehensive framework which encapsulates critical design and evaluation factors of mobile BMs.

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Journal of Enterprise Information Management, vol. 28 no. 5
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 1 August 2001

Seoyong Kim

This paper focuses on searching for the conditions of cooperation in collaborative technology innovation including the Government and private enterprises. After assuming…

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1137

Abstract

This paper focuses on searching for the conditions of cooperation in collaborative technology innovation including the Government and private enterprises. After assuming the collaborative project of code division multiple access (CDMA) as one of the collective actions, attempts to analyze the case of CDMA technology development process by applying the theoretical propositions derived from two approaches, collective action andprisoner dilemma. Identifies government’s roles and strategies as a third party who guarantees the realistic conditions for cooperation to induce the success of joint ventures which inherently have the potential risk of cooperation collapse caused by the opportunistic or free‐riding behaviors of private collaborators as self‐interest seekers. Finally, suggests therealistic conditions for cooperation, government’s roles, and policy tools for the future collaborative R&D.

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Benchmarking: An International Journal, vol. 8 no. 3
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 1 July 2006

Sven Lindmark, Erik J. Andersson, Erik Bohlin and Mattias Johansson

To analyse the evolution of the Swedish telecommunications sector (1970‐2003), with a focus on barriers and drivers of innovative activity.

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2386

Abstract

Purpose

To analyse the evolution of the Swedish telecommunications sector (1970‐2003), with a focus on barriers and drivers of innovative activity.

Design/methodology/approach

Developing a functional approach to innovation systems analysis, where six basic interdependent functions need to be served for a new technology to be developed and diffused and for a supporting industry to evolve. The sector is divided into four major sub‐sectors: traditional fixed telecom; mobile telephony; fixed data communications (including internet); and mobile data communications (including mobile internet).

Findings

Relate to two questions: first, how did it happen that Sweden developed a leading innovation system for mobile telephony but not for data communication; and second, what are the strengths and weaknesses of the innovation system for mobile data communications? Findings include that early developments mattered, innovative search direction is crucial as are the provision of incentives for innovative activity.

Research limitations/implications

Functional analysis of innovation systems useful for guiding policy actions, which should have the purpose of strengthening weak functions, removing bottlenecks and stimulating inducement mechanisms, in particular if used to stimulate the transition from one phase to another. It needs further development, in particular with respect to the understanding of diffusion processes.

Practical implications

The stimulation of innovation in, and diffusion of, mobile and broadband data services is crucial to development of the innovation system, globally, in Europe and in Sweden. An innovation system which allows for entrepreneurial experimentation should be fostered. Early stage financing and diffusion of services are major system weaknesses. Regulatory authorities should consider addressing innovation explicitly.

Originality/value

New (adapted) approach for guiding policy action. Better understanding of dynamics in the telecom sector, and the comparative success and failure of Swedish industry in sub‐sectors.

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Article
Publication date: 1 June 2004

Christina Grundström and Ian F. Wilkinson

Industry standards affect the diffusion and adoption of new technology and the competitiveness of individual players but their development is not under the direct control…

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2386

Abstract

Industry standards affect the diffusion and adoption of new technology and the competitiveness of individual players but their development is not under the direct control of individual actors. Examines the role and importance of personal networks in the development of industry standards on the basis of a case study of Ericsson’s involvement in the development of standards for 3G mobile telephony. Notes how relations among parties and many types of forums stemming from previous development and marketing involvement affect the complex set of interactions shape the bottom‐up self‐organizing way in which standards emerge. The case study has implications for our understanding of the way standards develop and for managers attempting to influence the outcomes.

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Journal of Business & Industrial Marketing, vol. 19 no. 4
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 1 June 2005

Olayinka Catherine Fatoki

Poor telecommunication infrastructure has been generally identified as a hindrance to most library activities in Nigeria. However, with the emergence and spread of…

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1752

Abstract

Purpose

Poor telecommunication infrastructure has been generally identified as a hindrance to most library activities in Nigeria. However, with the emergence and spread of wireless technologies, especially the global system of mobile communications (GSM), this paper seeks to consider the implications of this event on library services, with suggestions on the possible applications to academic libraries.

Design/methodology/approach

A background study of information and communication technology status past and present in Nigeria was carried out, especially the impact of wireless technologies on the global scale and in the country.

Findings

The GSM technologies acceptance and growth rate among the Nigerian populace has serious and great potentials for enhancing the communication and information technology‐related services in libraries and information centers in Nigeria. However, information managers need to fully exploit the opportunities presented by this relatively new phenomenon with a view to providing improved products and services to the library users, especially in the academic sector.

Originality/value

This paper highlights the use of GSM technologies library services. It targets librarians and information managers who have been limited in the past by inadequate telephone/telecommunications infrastructure. Encourages the professionals to exploit the opportunities presented by these expanding technologies.

Details

The Electronic Library, vol. 23 no. 3
Type: Research Article
ISSN: 0264-0473

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Abstract

Details

Understanding 5G Mobile Networks
Type: Book
ISBN: 978-1-80071-036-8

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Article
Publication date: 23 March 2012

Davoud Nikbin, Ishak Ismail, Malliga Marimuthu and Hamed Armesh

The purpose of this paper is to examine the relationship between distributive, procedural, interpersonal and informational justices on switching intentions.

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3344

Abstract

Purpose

The purpose of this paper is to examine the relationship between distributive, procedural, interpersonal and informational justices on switching intentions.

Design/methodology/approach

Data were gathered on distributive, procedural, interpersonal, informational justices and switching intentions by means of a survey from prepaid mobile subscribers in Malaysia.

Findings

The results show that the effects of procedural justices on switching intentions were stronger than distributive and informational justices. However, the results did not indicate a significant relationship between interpersonal justice and switching intentions.

Research limitations/implications

The paper examines only one service context; consequently, the results cannot be generalized for other services in the industry.

Practical implications

The results of this study are useful for Malaysian marketing practitioners in the overly saturated and highly competitive mobile telecommunication industry.

Originality/value

Unlike previous studies, the paper incorporates a fourth dimension of justice – informational justice – into the service recovery literature. Although prior studies have investigated the relationship between perceived justice and positive behavioral intentions, there is no specific study currently investigating the relationship between perceived justices and negative outcomes.

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