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Book part
Publication date: 3 February 2023

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Safety and Tourism
Type: Book
ISBN: 978-1-80382-812-1

Book part
Publication date: 23 May 2022

Alejandra Zuccoli, Hugues Seraphin and Maximiliano Korstanje

Classic education is mainly marked by what experts dubbed as “Cartesian dualism,” which punctuates the rational planning (mind) should subordinate emotions (body). In tourism…

Abstract

Classic education is mainly marked by what experts dubbed as “Cartesian dualism,” which punctuates the rational planning (mind) should subordinate emotions (body). In tourism education, Cartesian dualism occupies a central position populating in the academic curricula. Of course, over the recent years, some voices have alerted on the problems of tourism education in training the new tourism staff. Pregraduate students are often subject to excessive working hours, low-paid salaries without mentioning the lack of answers to respond to the global risks the industry often faces. This suggests that classic tourism education should be at least revisited. PANCOE is a successful experiment with basis on Joy Labs (University of Palermo, Argentina) that combines pleasurable techniques and practices to stimulate students’ academic performance while reducing drop-out rates. PANCOE alternates with digital technologies, smelling and tasting dishes, to enhance creativity and entrepreneurship. Originally designed to be applied to foreign students coming from neighboring countries who live alone in Buenos Aires, PANCOE shows promising results to be conducted over psychologically deprived students. Lastly, PANCOE centers efforts in consolidating local food heritage while cooking local dishes or baking pieces of bread or cookies where students come from.

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Strategic Entrepreneurial Ecosystems and Business Model Innovation
Type: Book
ISBN: 978-1-80382-138-2

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Book part
Publication date: 30 November 2020

Maximiliano E. Korstanje

The Day the World Stopped is a science fiction film that narrates the days of mankind amid an alien invasion headed to avoid the climate change. We made the decision to use a…

Abstract

The Day the World Stopped is a science fiction film that narrates the days of mankind amid an alien invasion headed to avoid the climate change. We made the decision to use a similar title to narrate the facts that precede the outbreak of COVID-19 in Wuhan, China, and its immediate effects on the industry of tourism. Over years, scholars cited John Urry and his insight over the tourist gaze as well as the importance of tourism as a social institution. Of course, Urry never imagined that one day this global world would end. This chapter centers on the needs of discussing the concept of the wicked gaze, which exhibits the end of hospitality, a tendency emerged after 9/11. This chapter punctuates on the decline of hospitality—at least as it was imagined by ancient philosophers—in a way that the tourist gaze sets the pace to a wicked gaze. Whether hospitality and free transit were the foundational values of West, COVID-19, and the resulted state of emergency reveals a new unknown process of feudalization which comes to stay. The chapter is framed based on long-dormant philosophical debates, but given the complexity of this issue, the efforts deserve our attention.

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International Case Studies in the Management of Disasters
Type: Book
ISBN: 978-1-83982-187-5

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Book part
Publication date: 13 May 2021

Maximiliano E. Korstanje

Today's terrorism has been considered one of the main global threats the Western civilisation faces, even a great challenge posed for the next years. After 9/11, theorists of…

Abstract

Today's terrorism has been considered one of the main global threats the Western civilisation faces, even a great challenge posed for the next years. After 9/11, theorists of tourism triplicated the number of publications that took tourism security and terrorism as main objects of study. In spite of the proliferation of these studies, terrorism targeted the main European cities such as London, Madrid, Paris and Brussels (only to name a few). Over years, scholars believed that the industry of tourism was particularly sensitive to terrorism; at least the decline of tourist destinations in the Middle East seems to testify this assumption. In this complex context, two significant families of theories surface: the socio-cultural theory and the economic-based theory. Though debated in the chapter, we opt for a third alternative model which expands the current understanding of terrorism. The chapter not only explores the historical intersection between tourism and terrorism but also deciphers the moral dilemmas of extortion which remains as the touchstone of Western capitalism.

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Overtourism as Destination Risk
Type: Book
ISBN: 978-1-83909-707-2

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Book part
Publication date: 28 December 2016

Ashley Schroeder, Lori Pennington-Gray, Maximiliano Korstanje and Geoffrey Skoll

This chapter discusses the current risk perception literature in the tourism field. The chapter critiques the literature and offers a solution through a more conceptual and…

Abstract

Purpose

This chapter discusses the current risk perception literature in the tourism field. The chapter critiques the literature and offers a solution through a more conceptual and operational definition of risk perceptions. Specifically, the inclusion of affective risk perceptions will be added to the literature via the risk-as-feelings hypothesis. Extension of the current literature will enhance research moving forward.

Methodology/approach

The chapter will provide a literature review, propose a conceptual model, and operationalize the risk perception variables.

Findings

The outcome of this chapter is to provide a conceptual model as a framework to address risk perception studies in tourism and hospitality in the future. The model will provide clear measurement scales to be tested.

Originality/value

This chapter gives a much needed theoretical and conceptual foundation to the study of risk perceptions in the travel and tourism literature.

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The Handbook of Managing and Marketing Tourism Experiences
Type: Book
ISBN: 978-1-78635-289-7

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Article
Publication date: 16 July 2010

Maximiliano Korstanje

The purpose of this paper is to help readers gain more understanding of the new phenomena of terror, risk, and threat perception.

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Abstract

Purpose

The purpose of this paper is to help readers gain more understanding of the new phenomena of terror, risk, and threat perception.

Design/methodology/approach

Various authors are reviewed: Castel, Beck, Baral, Kellner, Sabada, Korstanje, and in particular, Baudrillard.

Findings

Several matches are found among the reviewed authors which comprise, for example: late modernity (from 1970 to date) witnesses an increase of fears, panic, and risk assessments in social imaginary; these concerns are part of a process that opens the future to the contingency. That way, the decision‐making process in human beings sheds light on certain aspects of life such as health, body‐care planning but this has a dark side; even though the modern state is in charge of warranting the stability and security, external dangers override their capacities of response. An emergent sentiment of anxiety arises whenever human relations collapse.

Originality/value

This paper is an interesting commentary from an anthropologist/social psychologist specializing in the effects of September 11 or other man‐made and natural disasters.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 1 no. 2
Type: Research Article
ISSN: 1759-5908

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Article
Publication date: 24 August 2012

Maximiliano E. Korstanje and Babu George

The debate linking tourism with global warming is very polemical: neither camp engaged in the debate sees the other side. Sustainable tourism is seen by some as a panacea to…

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Abstract

Purpose

The debate linking tourism with global warming is very polemical: neither camp engaged in the debate sees the other side. Sustainable tourism is seen by some as a panacea to mitigate the negative impact of tourism on global warming, and by many others as a ploy planted by post‐industrial society to divert attention from the core issues. A few see it as just an accidental relationship. This paper aims to be a reflective essay on the current state of polemics relating to tourism and global warming.

Design/methodology/approach

A critical review of relevant literature coupled with original reflections of the authors forms the basis of argument employed in this paper. In certain ways, this paper is a meta‐analysis of the existing literature.

Findings

In a conservative sense, the authors do not “find” anything, if finding means a definitive answer to a question. At the same time, it can be said that the objective is achieved since the analysis leads to the opening up of fresh streams of thought and balanced perspectives on politically charged issues.

Originality/value

The authors do not try to market yet another version of the “original”. The value of what is discussed in this paper lies in bringing together seemingly disparate and diverse perspectives on global warming and sustainable tourism. This is useful for everyone, especially for those tasked with building consensus as well as those interested in seeing the political nature of such consensus.

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Worldwide Hospitality and Tourism Themes, vol. 4 no. 4
Type: Research Article
ISSN: 1755-4217

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Article
Publication date: 24 August 2012

Maximiliano E. Korstanje and Babu George

Global warming is a huge challenge faced by the mankind in the twenty‐first century and beyond. The paradox of ecology lies in the pervasive attitude of lay people who overtly…

2304

Abstract

Purpose

Global warming is a huge challenge faced by the mankind in the twenty‐first century and beyond. The paradox of ecology lies in the pervasive attitude of lay people who overtly condemn pollution but do not alter their individual practices. Unfortunately, the scientific community has still not reached unanimous conclusions about the causes or impacts of global warming. To close this gap, the present paper aims to stimulate discussion in two main senses: the relationship between industry and global warming; and the role of tourism in the coming decades.

Design/methodology/approach

Based on reading and criticism of many works, this paper provides a conceptual framework for readers to understand social adjustment and adapting to climate change.

Findings

Many sources blame the tourism industry as being one of the major contributors to global warming and want the industry to take proactive moves to help address this. The present analysis exerts considerable criticism over the existent literature that presents tourism as a vehicle towards mitigation of the greenhouse effect. Based on the theory of commons, the paradox of Giddens and the consuming life, the main thesis of this paper is that modernity has created a symbolic bubble that confers a certain security to viewers but transforms them in consumed objects.

Originality/value

The originality of this research lies in the assumption that global warming or climate change generates a paradox. As a form of cultural entertainment, ecology and global warming form (jointly to apocalypse theories of bottom days) a new way of enhancing the consumption, where tourism unfortunately does not seem to be an exception. The theatricalization of danger contributes to the creation of an underlying state of emergency that is seen but not recognized. As Hurricane Katrina and other disasters show, people only take a stance when the economic order is endangered. Global warming as a phenomenon was considered seriously only when international leaders envisaged the potential economic losses of its effects, and not before. Following this, the tragedy of commons, as Graham puts it, explains the reasons why well‐being can, under certain conditions, be a double‐edge sword.

Details

Worldwide Hospitality and Tourism Themes, vol. 4 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Book part
Publication date: 11 June 2021

Maximiliano E. Korstanje

Purpose: The present chapter includes discussing the effects of COVID-19 in the tourism industry. Although much has been written on COVID-19 in these days, literature emphasizes…

Abstract

Purpose: The present chapter includes discussing the effects of COVID-19 in the tourism industry. Although much has been written on COVID-19 in these days, literature emphasizes on the economic devastating consequences of lockdown on tourism industry. The chapter goes in an opposite direction revealing the fears, expectance, and hopes of tourism staff in Argentina.

Design-Methodology: Because of the methodological impossibilities to conduct face-to-face interviews, we have employed digital platform to conduct 50 interviews in tourism professionals geographically located in different Argentinean cities as well as coming from different subsectors in the tourism industry. The used method was snowball which means that each interviewee recommended another one once the interview ends. The sample was drawn in 20 females and 30 males from 25 to 55 years old.

Findings: The findings suggest three important assumptions. Interviewees expressed some partisan or ideological hostilities against China and Eastern countries. The Chinese tourists were seen with some mistrust for interviewed people as well as the reaction of Chinese government to stop the pandemic. In other cases, old inter-class rivalries were found when interviewees blamed the stranded (rich) tourists as the main carriers of the virus in Argentina-wide. Hostilities and chauvinist expression against neighboring countries such Bolivia or Chile were overtly uttered. These narratives escalate when interviewees manifest their wages have been unilaterally slumped down. By the side, digital technologies offer as fertile ground to exploit new forms of tourism in the years to come.

Research Limitations: The obtained outcome should be validated in next approaches because the sample is not statistically representative of the universe. The restrictions imposed by the lockdown impeded further research today. In the same line, the sample was limited to tourism professionals, which suggests that policymakers should be included in the future research.

Practical Implications: Understanding the fears and hope of tourism staff is an alternative way to enact sustainable policies to mitigate the negative effects of the pandemic in the tourism industry. While these policies construct a bridge between theory and management, no less true is that the future of tourism remains uncertain.

Originality Value: The present chapter provides an original empirical insight into the viewpoint of tourism staff, which is today subject to countless fears and deprivations. The extensive lockdown imposed by Argentinean government, accompanied by the impossibility to orchestrate a preparedness program of mitigation, has led the industry to a slow agony. The chapter reflects the rise of an anti-foreign discourse and sentiment oriented to demonize not only the Chinese (Asian) tourists but also expatriates living abroad. This anti-tourist discourse, which oppose to the neologism offered by Urry as the “tourist-gaze,” univocally exhibits the start of a radicalized hospitality we dubbed as “the wicked-gaze.” The “Other” is not an object of curiosity any longer, but “a potential enemy” to be controlled.

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Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Keywords

Book part
Publication date: 7 September 2020

Hugues Seraphin

The phenomenon of overtourism and tourism phobia and their negative impacts are nothing new. However, over the summer of 2017, both phenomena became major issues as never before…

Abstract

The phenomenon of overtourism and tourism phobia and their negative impacts are nothing new. However, over the summer of 2017, both phenomena became major issues as never before for many European destinations like Spain and Italy. Those popular tourist destinations have proven not being able to cope with the massive influx of tourists coming their way. In a context of overtourism, locals and visitors are influencing each other using violence without authority due to a lack of positional power. Hence the reason it is believed that there is a security issue. The relationships between locals/locals and visitors/visitors have not been explored in depth in existing literature when discussing overtourism. Most research and publications in tourism and related fields are to address issues in the industry. Issues in the industry are therefore contributing to develop concrete knowledge in tourism education. On that basis, overtourism and related perverse impacts, which are the current main issues in the tourism industry, and a growing research area could therefore be said to contribute to knowledge creation in tourism.

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Tourism, Terrorism and Security
Type: Book
ISBN: 978-1-83867-905-7

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