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Public leisure service providers have become increasingly conscious of the need to improve the quality of their service provision as a result of increasing customer expectations, growing competition and government legislation. This paper presents the findings of a survey carried out in the UK, investigating the role of quality schemes in public leisure services. The study shows that a significant proportion of public leisure service providers are using quality schemes to manage the quality of their facilities. In addition, the findings show that managers are using quality schemes to improve customer satisfaction and improve management effectiveness. Finally, the study provides evidence of the positive effect of quality schemes upon service delivery aspects of these facilities, but little evidence of the financial advantages of such schemes.

One of the most broadly based and prolific literatures in the social sciences has been in the work and/or leisure area. Since the 1930s, researchers and theorists, based mainly in Western Europe and North America, have generated impressive amounts of empirical research and theories about the relationships have appeared regularly from this literature:

By reorienting the study of work and leisure to a more sensitised approach, wherein “common‐sense” understandings of actors may be the grounding for scientific understanding, it may be possible to discover how these actors construct, modify and change their meanings regarding work and leisure. The categories which fall between work and leisure may be crucial and examination of these may determine conditions under which work has spillover, compensatory relationship, or no relationship to leisure.

Suggests research themes and conceptual extensions which may be useful to researchers of the leisure industry in the marketing context who are trying to increase commencial productivity or disciplinary relevance of their work. Examines two disparate issues which arise when the meaning of marketing and leisure is considered: the meaning of leisure in the context of marketing; and the meaning of marketing in the context of leisure. Concludes that researchers in the leisure marketing area should be aware of the extent to which consumer behaviour in general can be conceived of as leisure; local authorities can make use of the principles of commercial marketing; and knowledge of either of these areas can make organizations more responsive to the needs of their customers.

Investigates the interrelationship between tourism and leisure, based on a questionnaire survey and on personal communication with international tourists, hospitality workers and local residents. Adopts an integrative approach in the case study of the two coastal cities of Xiamen and Quanzhou, in the Fujian Province of the People’s Republic of China. Concludes that superficial homogeneity in social phenomena of two cities in close vicinity does not justify an actual similarity in the interaction between tourists and residents and the integration of tourism and leisure.

Looks at how leisure complexes in urban areas have become the norm in the UK, particularly with regard to the multiple use types incorporating cinemas, nightclubs, theme bars, restaurants, etc. States the article is based on short questionnaires sent to major leisure complex developers and operators within England and Wales in the 1999‐2001 period.

The aim of this research is to investigate the association between perceived overqualification and leisure crafting in the context of immigrants. Drawing on the cross-cultural adaptation theory, the study tests the moderating role that acculturation plays in this relationship.

Data were collected from a total of 226 immigrants living in Northern Cyprus. In the initial survey, data were collected on perceived overqualification and acculturation, which was followed by the measurement of leisure crafting. Data analysis was performed using structural equation modeling.

Perceived overqualification asserts a significantly positive impact on leisure crafting. Assuming that acculturation plays a moderating role, the research shows that the positive effect that perceived overqualification has on leisure crafting is increased in cases where positive acculturation is elevated as opposed to reduced.

The study results were based on self-reported surveys and data were limited to overqualified immigrant groups in Northern Cyprus.

The study provides significant practical implications for management teams. They can design managerial interventions to increase the acculturation of immigrants, which may in turn reduce the perceived overqualification and increase the positive impact of leisure crafting. Also, the government needs to implement policies targeted at immigrants in order to help them rapidly adapt to the host society.

This research will be a pioneering attempt to explore the positive relationship between perceived overqualification and leisure crafting. The results suggest actions that can be taken to promote leisure crafting behaviors through the use of acculturation to enhance organizational commitment, belongingness to the host society, and well-being in overqualified immigrants.

Originally grounded in library and information science, the majority of information behaviour and information-seeking theories focus on task-based scenarios where users try to resolve information needs. While other theories exist, such as how people unexpectedly encounter information, for example, they are typically related back to tasks, motivated by work or personal goals. This chapter, however, focuses on casual-leisure scenarios that are typically motivated by hedonistic needs rather than information needs, where people engage in searching behaviours for pleasure rather than to find information. This chapter describes two studies on (1) television information behaviour and (2) the casual information behaviours described by users of Twitter. The first study focuses on a specific casual-leisure domain that is familiar to many, while the second indicates that our findings generalise to many other casual-leisure scenarios. The results of these two studies are then used to define an initial model of casual-leisure information behaviour, which highlights the key differences between casual-leisure scenarios and typical information behaviour theory. The chapter concludes by discussing how this new model of casual-leisure information behaviour challenges the way we design information systems, measure their value and consequently evaluate their support for users.

This study develops a structural model to examine the relationships among subjective perception of health, subjective perception of economic and social support, the perceived freedom in leisure, leisure satisfaction, and the well-being of elders. The subject of this study is the elderly who participated in leisure activities at Evergreen Academy in Kaohsiung City. Convenience sampling and quota sampling are adopted. 1,200 self-administered questionnaires are distributed, and 535 are valid, with a response rate of 45%. The results of this study show that subjective perception of health will positively affect perceived freedom in leisure; subjective perception of economics will positively affect perceived freedom in leisure and well-being; social support will positively affect perceived freedom in leisure, leisure satisfaction, and well-being; perceived freedom in leisure will positively affect leisure satisfaction and well-being; leisure satisfaction will positively affect well-being. There are significant differences in the subjective perception of economic and social support between male and female elders. There are significant differences in the subjective perception of economic, leisure satisfaction, and well-being among those with different education levels.