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New service businesses carry opportunities for industrial companies. The different cost management and management control implications of those service businesses deserve attention, which is a widely under-researched area in management accounting and control literature. Digital twins could hold potential in unveiling and supporting those new service business opportunities, as a unique approach of this paper. Thus, the purpose of this paper is to examine the possibility and potential for creating a digital twin of a service, especially to unveil the management accounting and control implications of the digital twin in developing new service businesses.

This paper investigates the potential of a digital twin in unveiling cost and control implications of new service businesses by examining the characteristics of a digital twin in the service business development context. The paper use an in-depth interventionist case study, where the designed animations illustrate the possibilities of a digital twin of a service. The animations showing the service process characteristics were first used as a communication tool and eventually those animations were actively used in customer cases for different purposes. This motivated the idea for examining the implications of such animations representing a digital twin of a service.

The paper provides empirical insights regarding the potential for developing and using a digital twin of a service for different cost management and management control purposes. The digital twin of a service may include all main details of a new service offering, simulating the functionality of a service, hence making the performance and the implications of the new service concept clear for all the stakeholders. The digital twin of the service enables defining the processes, setting targets and helps communication about the value generation. Thus, they represent a significant toolkit for the management accounting and control function of the manufacturers.

This paper is among the first attempts to understand the digital twin of the service. The paper is unique in providing financial and control implications of digital twins also in the context of service business development. The in-depth interventionist approach enabled an exceptional exploration process on the subject. The article paves the way toward further research on managing the digital twins of services in the future.

By extending Edmans et al.’s (2021) music sentiment measures to the Vietnam market, the authors aim to investigate the impacts of music sentiment on stock market returns and volatility.

The authors adopted Edmans et al.’s (2021) music-based sentiment to proxy for investor mood. The current study uses linear regression analysis.

The authors find that music sentiment is significantly and positively related to both stock returns and stock market volatility. The authors also show that music sentiment has a contagious effect: Global music sentiment and those in the United States, France and Hong Kong are significant drivers of the Vietnamese stock market. The authors also examine the effect on different industry returns and find that returns on stocks of firms in the communication services, consumer discretionary, consumer staples, energy, financials, healthcare, real-estate, information technology and utility sectors are significantly related to music sentiment. In addition to valence, the authors find that other Spotify audio features can be used to quantify music sentiment.

This study contributes to the behavioral finance literature that focuses on investor sentiment. The authors address this topic in Vietnam using high-frequency data.

This paper aims to explore the influence of the COVID-19 outbreak and the Government's disease control measures on the stock returns and liquidity of Vietnam-listed companies in the financial services sector.

The authors have conducted a panel data regression analysis using data from 50 banking, insurance and finance companies listed in Vietnam's two biggest stock exchanges (HNX and HOSE) within the period from January 30th, 2020 to May 15th, 2021.

The regression results indicate that the daily growth in the total number of confirmed cases caused by COVID-19 has significant negative effects on the stock market returns and liquidity. Nevertheless, the Government's imposition of lockdown yields significant and positive outcomes on stock performance. In addition, the study reveals remarkable differences in returns of large-cap and small-cap stocks under the impact of the COVID-19 pandemic.

The study indicates government and regulators should act more actively to limit the outbreak of the virus, improve investor confidence as well to support the financial services industry and deal with the outbreak of the pandemic later.

This is the first study to explore the influence of the COVID-19 outbreak and the Government's disease control measures on the stock returns and liquidity of Vietnam-listed companies in the financial services industry.

The authors investigate how foreign investment in securities market informs about the future firm performance in emerging markets.

The authors define the independent variable, abnormal foreign investment (AFI) as the residuals of the foreign ownership equation. The authors regress foreign ownership on its first lag and factors and define the residuals as the AFI. The AFI is the over- or under-investment reflecting foreign conscious (clear-purpose) investment, thus better indicating how foreign investment affects firm performance. The dependent variable is Tobin’s q (Q), which represents the firm performance. Then, the authors regress the Tobin’s q next quarters (Qt + k) on the AFI current quarter (AFIt). The authors use a two-step generalized method of moments (GMM) and check endogeneity with the D-GMM model for the regression.

The results show that the current AFI is positively correlated with the firm performance in each of the next four quarters (the following one year). This positive relationship is pronounced for large firms, firms with no large foreign investors, liquid firms and firms listed in the active market. The results suggest that foreign investment might choose well-productive firms already. Also, the current AFI is significantly positively correlated with stock returns in each of the next three quarters. These results suggest that the AFI is informative up to one-year period.

The results suggest that foreign investors (most of them are small) in the Vietnamese market might choose well-productive firms already. However, if the large investors have long-term investment in tangible, intangible, human capital and so on, and lead to a significant increase in firms’ performance is still the limitation of this paper.

The results of this paper may guide investors whose portfolios are composed of stocks with foreign investment.

This paper adds to the literature to enrich the conclusion of a positive relationship between foreign ownership and firm performance.

The purpose of this paper is to investigate the impacts of investor attention on stock market activity.

The authors employed the Google Search Volume (GSV) Index, a direct and non-traditional proxy for investor attention.

The results indicate a strong correlation between GSV and trading volume – a traditional measure of attention – proving the new measure’s reliability. In addition, market-wide attention increases both stock illiquidity and volatility, whereas company-level attention shows mixed results, driving illiquidity and volatility in both directions.

To the best of the authors’ knowledge, Nguyen and Pham’s (2018) study has been the only previous study identifying investor attention in Vietnam by using GSV as a proxy and examining the impacts of broad search terms about the macroeconomy on the stock market as a whole – on stock indices’ movements. The paper will contribute to this by quantifying GSV impacts on each stock individually.

The paper aims to convert into useable guidelines, the knowledge related to human factors and tasks' organisation, which are embedded in one of the most exciting maintenance actions that are carried out, the pitstop in Formula 1 races.

The paper opted for a fault tree analysis (FTA) to de-construct all the sub-tasks and their possible deviations from desirable situations and to evaluate the most relevant information needed for carrying out the pitstop operation. Besides, the SHELL model was applied in a second stage to evaluate the interaction between human being and human interfaces with other components of the system. Once this set of information was crystallised, the research translated it into useable guidelines for organising industrial maintenance actions using the same approach and possible reaching the same results.

The results of this study is a structured set of guidelines that encompasses the most paramount aspects that should be considered for setting correct maintenance actions. They represent a “guide” for including the different angles that are included during these operations.

The guidelines are potentially applicable to every maintenance operation. The guidelines should be tested on different working domains to check their applicability besides the racing world.

This study is a reverse engineering work for creating a scheme to include into maintenance operations aspects such as crew athlete-like fitness, training, technology, organisational issues, safety, ergonomics and psychology.

The value of the paper is deconstructing the results of one of the most successful and prepared maintenance action. The paper takes a different approach in proposing how to structure and create maintenance solutions. The difference in approaches between the maintenance during the pitstop of Formula 1 car and industrial applications enhances the gap that needs still to be filled for further improving maintenance actions out of the racing world.

The safety of operators handling pesticides is still one of the main problems facing Thai agricultural workers. The purpose of this paper is to study the safety of farmers and the techniques recommended to farmers by the Department of Agriculture in Thailand, i.e. spraying to achieve optimum spray volume with consideration for wind direction – henceforth referred to as officer techniques.

Operator exposure was detected by verifying the deposition of dye tracer on the coveralls worn by ten spray service team leaders, for all applications between May and June 2017. For each technique, a total of 15 patches were attached at the lower legs, thigh, chest, forearms, upper arms, hands, face, forehead and back. Each individual technique was performed four times in the area of 1,800 m².

The results showed that the deposits with the farmers’ techniques was much higher than with officers’ techniques ranging from 2.32 to 23.91 times at the tillering stage and 9.90 to 56.79 times at the booting stage, respectively. These results indicate that the spray application technique has a considerable potential for reducing the contamination of spray operators by 56.96–98.23 percent. Operator safety can be considerably improved by the spray application technique employed. Without any investment and changing equipment, only by considering wind direction, officers’ techniques could avoid much deposition, which is the most practical operation in the field. The boom sprayer as a novel recommended technique is an alternative giving a positive result and it can be a substitute for the conventional method. Furthermore, the authors must pay attention to personal protective equipment (PPE) because depositions were discovered on the whole of the bodies of those tested. PPE is the best way to protect an operator from pesticide contamination.

Operator exposure data can be helpful in further development of exposure models and databases for risk assessment and pesticide registration in Thailand.

This study investigates the impact of board independence on firm risk of Vietnamese listed firms and the moderating effect of capital expenditure on this relationship.

This paper applies fixed effects and dynamic generalized method of moments (GMM) models to examine hypothesized associations between the proportion of nonexecutive directors and stock return volatility, as well as the moderating effect of capital expenditure. The robustness tests are implemented by applying alternative measures of overinvestment and firm risk.

The results show that the presence of nonexecutive directors on board increases firm risk. However, the combination of nonexecutive ratio and capital expenditure ratio has a significant negative impact on firm risk. The result is also confirmed by the difference between the monitoring role of nonexecutive directors in overinvesting and underinvesting firms.

The results imply that Vietnamese listed firms take stock return volatility into consideration before nominating and appointing nonexecutive directors into their board, especially in overinvesting firms. From another perspective, the shift toward having a majority of nonexecutive directors on boards can play a significant role in pursuing a stable or risky business strategy.

This paper investigates the influences of nonexecutive directors on firm risk in the context of Vietnam.

The Internet has changed consumer decision-making and influenced business behaviour. User-generated product information is abundant and readily available. This paper argues that user-generated content can be efficiently utilised for business intelligence using data science and develops an approach to demonstrate the methods and benefits of the different techniques.

Using Python Selenium, Beautiful Soup and various text mining approaches in R to access, retrieve and analyse user-generated content, we argue that (1) companies can extract information about the product attributes that matter most to consumers and (2) user-generated reviews enable the use of text mining results in combination with other demographic and statistical information (e.g. ratings) as an efficient input for competitive analysis.

The paper shows that combining different types of data (textual and numerical data) and applying and combining different methods can provide organisations with important business information and improve business performance.

The paper shows that combining different types of data (textual and numerical data) and applying and combining different methods can provide organisations with important business information and improve business performance.

The study makes several contributions to the marketing and management literature, mainly by illustrating the methodological advantages of text mining and accompanying statistical analysis, the different types of distilled information and their use in decision-making.

Investigating technical terms of vehicle spare parts used in the mechanics' jargon in Saudi Arabic (SA) and Yemeni Arabic (YA) has received scant attention. The current study, therefore, is an attempt to shed some light on the topic. The aim is to identify the strategies used for creating equivalents in vehicle spare parts vocabulary and to pinpoint the most salient variations between the two dialects in this jargon.

More than 250 terms of vehicle spare parts were collected and analyzed qualitatively. Each list contains nearly 125 items. They were gathered from two main resources: semi-structured interviews with vehicle mechanics, and written lists from spare parts dealers in both countries.

Three main strategies are found at work: lexical borrowing (from English and French), metaphor and loan translation. Direct borrowing is the most influential strategy where loanwords represent nearly one-third of the data, the majority of which is from English. Metaphorical extensions and literal translations also have an important role to play in the process of spare part naming. While the two dialects share common practices in terms of literal translation, they are characterized by many differences with regard to lexical borrowing and metaphors.

The study approaches an under-researched topic that is related to the mechanic's jargon in Arabic and leaves the door open for further research. The findings of this study may be used as guidelines for Arabic academies and those who are concerned with translating and studying technical terms in the field of mechanical engineering.