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Although heritage sites are numerous, facility management (FM) is maybe the most important process in heritage site management systems. The similarities and differences of the sites should be considered before implementing common FM information systems that support more heritage sites with various area types. The presented classifications are collected and made primarily to support this process. Specialties of heritage sites were also observed from FM point of view. The paper attempts to identify a few groups that can be used well for FM system installations.

The paper observes the sites from several points of view. The sites are classified by heritage types, by facility planning point of view, by fragmentation and the rate of built‐in area, by human influence, by application. It offers three methods for area classification, later the computerized supporting systems are observed.

On most heritage sites FM is probably the most important management process. These cultural and natural sites are handled usually by governmental authorities and/or such organizations that can serve more sites permanently.

Since, the heritage sites are various, there might be several exceptional cases that are not collected in this paper.

The paper offers guidelines and ideas to enhance the FM system implementation on different types of heritage sites. Using these groupings, several problems can be identified early in the planning phase of such information systems.

This paper attempts to present the diversity of the objects on the heritage sites, trying to categorize them for FM purposes from more viewpoints. Most of these sites are currently not applied with efficient FM support.

The purpose of this paper is to introduce the South African Heritage Resources Information System (SAHRIS), developed by the South African Heritage Resources Agency (SAHRA) in 2011. The paper aims to describe how SAHRIS facilitates online applications for heritage approval and/or permits for developments and research, fulfils SAHRA’s mandate as a repository for a national inventory of heritage sites and objects in the country, and serves as an integrated, responsive tool for reporting heritage crimes and tracking the progress of the resultant cases. The paper also aims to explain, simply, the application processes for each of these functions.

The paper provides an explanation of the design and functions of the system and outlines how each of the content types and applications are created.

The system has improved the process of South African heritage resources management by decreasing the turnaround time for submissions to heritage authorities, raised the standards of good governance and increased public compliance with the heritage legislation.

Poor uptake of the system by provincial heritage authorities has limited the impact of the system on heritage management as practiced in South Africa.

The system, when used effectively provides an efficient service to the public, while promoting good governance, transparency, public access to information and improved compliance with the heritage legislation.

Through the creation of a single, unified platform for heritage management processes, geo-referencing of heritage sites and development areas, the provision of a national fossil sensitivity map, and the national heritage inventory, SAHRIS represents a world first in terms of proactive, integrated heritage management tools.

The purpose of this paper is to investigate the scope, issues and challenges in conceptualizing a comprehensive cultural heritage information system (CHIS) in the Indian context and examines the feasibility of designing such a system with the support of advanced conservation strategies and technological aids.

As the conservation efforts and its sustenance requires the support of a knowledge base cum digital archiving tool, comprehensions on the availability and usage of different software tools are indispensable. Assessing the availability of controlled vocabularies, ontology frameworks, metadata standards, classification schemes and architectural designs, language compatibility for implementing cultural heritage system is inevitable for developing CHIS. The present study examines the availability of such schemes and systems and emphasis the need for developing a reliable information system.

A comprehensive system at the country level to efficiently document, manage and update the knowledge on cultural heritage is required. CHIS created can be engaged in visualizing the cultural heritages of the country and can act as an interactive multimedia documentation system. The virtual recreation of cultural heritage in a holistic manner can also ensure its long-term sustainability.

The digital archive of different expressions will be a rich source of data for research, administration and development. The archive developed should cover the cultural heritage depicted in the form of published documents, images, audios and videos, documents and visuals on performing arts, buildings, sculptures, ecosystem, monuments, utensils, etc. and the history and knowledge pertaining to them and any other property belonging to the heritage.

The purpose of this paper is to outline and reflect on the new research agenda for the Great Zimbabwe World Heritage property. This research agenda was jointly developed by academics and practitioners from Great Zimbabwe University (GZU) and the National Museums and Monuments of Zimbabwe (NMMZ) respectively. This Research-Practice Team was put together for the Heritage Place Lab (HPL), a pilot project of the ICCROM-IUCN World Heritage Leadership programme.

A series of steps were undertaken to come up with research priorities and a new research agenda that are presented in this paper. The HPL project involved online workshops, due to the COVID-19 travel restrictions, that were held between September 2021 and April 2022. The HPL methodology involved six assignments that were based on the Enhancing Our Heritage Toolkit 2.0 (EOH) which was being designed by UNESCO and its Advisory Bodies. This toolkit encouraged the team to establish site-specific management issues and research needs. The toolkit helped the team to have a detailed appreciation of the site's Outstanding Universal Value as well as other heritage values of national and local importance. The toolkit also involved the mapping of site attributes and multiple actors as well as the analysis of governance and legal frameworks. The toolkit also required the team to identify factors affecting the heritage property.

The Research-Practice Team highlighted challenges that resulted from the legacy of ill-informed research activities and conservation efforts at the World Heritage property. It became more apparent that the site managers were prioritizing the physical fabric of the site at the expense of the spiritual aspects. Lack of coordination among the actors was also undermining the governance structure. Four thematic strands which included local values and intangible cultural heritage elements; heritage governance; climate change and environmental sustainability and incorporation of local knowledge systems were identified for further research.

The paper is an outcome of collaborative efforts that were done by academics and practitioners. Researchers and site managers at Great Zimbabwe had hitherto worked in silos. The majority of previous and ongoing research on the World Heritage property falls short of addressing the dire management challenges. The paper is an attempt to broaden the scope in terms of the management of the site. In the past focus has been on the monumental aspects of the site with specific reference to the dry-stone walled structures. However, in this instance, the Research-Practice Team has integrated new interests such as the intangible aspects of Great Zimbabwe, spirituality and community beneficiation.

This paper aims to examine the management status quo of archaeological heritage in Vietnam seen in the case of Vuon Chuoi, a complex of Bronze Age sites located in Central Hanoi, which has been believed to be Hanoi’s first human settlement. Like other archaeological sites located in urban areas, this site has been under threat of destruction caused by land encroachment pressure. Although researchers have long waged a campaign for preservation, the dissensus among key stakeholders and the dispute over responsibility have left this site at the heart of an interminable polemic over legislation.

This research utilises a qualitative approach, and the primary data were collected throughout multiple field trips in 2019 and 2020. Several open-ended interviews were conducted with various state and nonstate actors involved in the Vuon Chuoi Complex’s management process. The discussion was also supported by analysing related legal documents retrieved from national archives and official online directories.

This paper dissects the current legislative and administrative framework applied in governing heritage in general and archaeological sites in Vietnam, in particular. The results indicate that existing flaws in Vietnam’s legal system are detectable, and the unsystematic organisation has led to deferment of the decision-making processes. Also, there is an apparent difference found in the attitude of the bodies in charge toward the treatment of listed and unlisted sites.

This research outlines that in the wake of urbanisation and industrialisation in Vietnam, a consensus among key stakeholders and an inclusive legal system are required to help preserve archaeological sites in urgent need of attention. Although several Vietnamese laws and regulations have been put into practice, they have shown critical barriers and gaps in conserving Vietnamese cultural heritage.

The purpose of this paper is to emphasize the need for developing an Indian cultural heritage information system (CHIS) where the cultural heritages can efficiently document, manage and preserve and integrate with a searchable user interface mechanism. Further, the study scopes out the feasibility of developing single-window comprehensive national CHIS for all the cultural heritage properties of India enlisted in the United Nations Educational, Scientific and Cultural Organization (UNESCO’s) World Heritage list.

Conservation efforts and their sustenance require the support of a knowledge base cum digital archiving and information retrieval tool. The present study identifies the basic requirements, strategies and the execution of designing a reliable information system for cultural heritage inheritances to safeguard them to facilitate access to the current and future resilient communities. Approach on issues and challenges associated while developing such an information system has also been addressed with possible recommendations.

In India, even though regional level conservation efforts are occurring, no comprehensive information system, which gives the whole perspective of the item or environment of heritage site, has been developed for the heritage sites recognized by UNESCO in its World Heritage list from India. Developing such a comprehensive digital archive for cultural heritage helps to showcase its assets and ensures its visibility globally without hampering the physical form. Application Information and Communication Technology and digital technologies can extensively be used coupled with mechanisms such as mobile devices, digital systems and content visualization techniques to support the efficient and effective management in a systemized way.

As a pilot study, this paper examined the cultural heritage properties incorporated in the UNESCO World list. There are many lesser-known and unprotected cultural heritages in different parts of the country having artistic value and the unique characteristics, and the possibility of building the similar kind of information system for them with innovative technological solutions are not covered under this study.

Access to such an exclusive digital archive in a single-window platform would greatly support administrators, tourist departments, culture departments, development administration and conservation activists. The digital version of cultural inheritances created under the cultural heritage of India must have relevance to different subject fields such as history, archeology, manuscript logy, art, administration, knowledge management, computer science and library science. Also, it ensures that the resources remain accessible to the public without any restrictions provided with a comprehensive recapitulation.

To the authors’ best knowledge, no such comprehensive system envisages or is practiced in the country. Developing such a system with technological and data infrastructure also helps to understand the value, support the activities related to cultural heritage and bring the local community to support and initiate such heritage conservation activities.

Heritage buildings, as any other buildings are subject to decay and deterioration. This issue increases significantly when a country undergoes complicated circumstances of unrest, as is the case in Iraq. The purpose of this study is to rethink the maintenance approach to heritage buildings in Iraq from a systematic management standpoint. It proposes the development of a management system through the functions of proper planning, organizing, directing and controlling. The study aims to scrutinize the weak areas of performance in the investigated work process in Iraq and provide suggestions to address them.

The paper opted for an exploratory study, using interviews with responsible people in Iraqi heritage buildings administration to investigate the procedures applied on maintenance work for the heritage buildings. Besides, maintenance reports were reviewed and three case studies of buildings recently assigned for maintenance were visited and examined to identify the current course of actions at work and to uncover the points of weakness and strength.

The researchers identified a kind of unreal planning in the maintenance process, which appeared to be a manifestation of corrective maintenance (CM) rather than a preventive one. Such an aspect was highlighted due to several causes, among which most important were as follow (1) the lack of sufficient allocated budgets and (2) the shortage of hand labor and building technicians in this field, including professionals with an architectural training background, who could make practical choices to heritage maintenance thus preventing improper solutions that would harm the authenticity of the asset. Such factors could be mitigated if a good maintenance management system is to be adopted. A proposed system is hereby suggested, upgrading the current guideline and laws by the specialized authorities in addition to recommending the application of digital documentation.

This paper fulfills an identified need to study how maintenance management system can be applied for heritage buildings

Dhaka, the capital of Bangladesh has a recorded history of over 400 years, dating back to the Mughal and pre-Mughal era. A large part of the city's rich cultural heritage; both tangible and intangible, lie in the historic core known as Old Dhaka. There are several traditional neighborhoods with close-knit communities that date back two to three centuries. The communities are rich in social capital gained over successive generations of close social network. Based on this strength, a heritage management system has been developed by informal community bodies in Old Dhaka. Old Dhaka's rich cultural heritage deserves to be conserved for the historical continuity of the city. Unfortunately, the top-down conservation efforts undertaken by the Government are highly bureaucratic and have not been effective in conserving the cultural heritage in most cases. This paper explores the importance of local participatory approach of heritage management in the context of Old Dhaka with a focus on the relationship between social capital and informal heritage management in traditional communities. It also explores the key features that generally make the informal heritage management system more effective than the formal approach. Finally, it recommends an appropriate conservation approach to save the cultural heritage of Old Dhaka where there is a balance between intervention by authorities and continuity of local community involvement.

The purpose of this paper is to identify key elements of what makes an inventory program effective for cultural heritage conservation and management. It is hoped that it will spur discussion among heritage professionals about increasing the effectiveness of inventory programs.

This paper reflects on more than a decade of experience with the establishment of heritage surveys and inventories at national and citywide scales in the Middle East and North America, and through site-based heritage management projects. In addition, it reflects on engagement with international professionals involved with heritage inventories.

Heritage inventories are permanent, ongoing records that require long-term institutional resource commitments. To be effective for heritage management, inventory programs should be established with links to heritage legislation, built upon data standards, and maintain dedicated personnel, programs of activity, and systems on an ongoing basis. Inventories are fundamentally different than heritage surveys, or other data collection activities, which collect information within a specific timeframe.

The findings are based on engagement with real-world, practical applications. It is hoped that the recommendations included will be useful to professionals working in heritage institutions that are establishing inventory programs, or seeking to modernize, invigorate, or increase the effectiveness of their inventory programs.

This paper presents insights gained through engagement with a large number and variety of heritage inventory and survey programs and projects from across the world, reflecting on broad trends and patterns.

This study presents an example of sustainable cultural heritage tourism. The heritage tourism at the site of the ship USAT Liberty in the small fishing village of Tulamben on the northeast coast of Bali Island plays a significant role in the lives of the local people who live nearby, who actively participate in the site's management.

This study assessed the management of the site by the local community by means of formal interviews with major stakeholders, informal conversations, and observations in the field.

Although it lacks any direct historical connection with the local community, the reuse of the shipwreck as a tourist asset has motivated the community to participate in the conservation of the site and sustain its values. This article argues that the case of the USAT Liberty demonstrates that the management of heritage sites can be effectively sustained using bottom-up approaches.

The USAT Liberty case study provides insights and practical recommendations that could be valuable for other cultural heritage sites in implementing management with a bottom-up approach. This paper enriches the knowledge of community-based management and promotes it as a pathway to sustainable cultural heritage tourism.