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The literature has acknowledged the importance of diaspora studies because of the influx of funds into the local economy, including the tourism and hospitality sector. However, little empirical research appears to be known about the subject matter, principally within the developing country perspective. This study aims to respond to research calls by investigating the impact of diasporic cultural heritage, family heritage on travel preference of West African Indian migrant visitors to their homeland.

This research is guided by the theory of acculturation. A quantitative data were gathered from a sample of 312 diasporas, and the regression analysis was used to analyze the data.

The study finds that cultural heritage and family heritage have positive and significant impact on travel preference of migrant visitors to their homeland. Further analysis of the independent sample t-test reveals a significant difference between Indian Ghanaians and Ghanaian Indians in their thought of cultural heritage. However, no significant differences were found in the Indian Ghanaian and Ghanaian Indian’s family heritage and travel preference to their homeland.

This study is destination-specific of Indian migrant visitors. The application of the study’s outcome to other diaspora would demand a larger sample size for generalization to be made. The study offers compelling insights on cultural heritage, family heritage and travel preference to marketing a diaspora tourism site.

The study expands the application of the theory of acculturation within the diaspora literature and establishes that integration and separation strategies of the theory explain the positive interests of the migrant visitors’ traveling preference to their homeland.

The purpose of this paper is to overview the current state of affairs of the Indian heritage treasures, which are being identified, restored, preserved and promoted by various organizations at national and international levels with an emphasis on its documentation aspect. Lack of information about the heritage sites, structures and its significance, especially unprotected and unidentified, leads to its permanent loss. One of the prominent measures to safeguard from such irrevocable cultural deprivation is its documentation. Further, the study aims to examine the significant challenges associated with identifying unrevealed heritage assets of the country in the context of its preservation, documentation and promotion. As a suggestive measure, the study aims to propose the need for developing a comprehensive cultural heritage register assisted with technological aids focusing on community participation in taking stock of the heritage items they possess and enable them to effectively document.

The present study extracts the cultural heritage data available with the UNESCO belongs to Indian heritage assets inscribed in its World Heritage portal. The collected data has been analyzed and interpreted to overview the country's recognition at the global level. The data collected from the official portal is further explored and customized to have a lucid account. The details about the organizations and institutions working on heritage conservation and preservation activities in India are also collected. A review of published literature on the related areas has also been performed to identify the issues and challenges associated with the documentation of heritage assets to support this study. The study also included the researcher’s experience in working with cultural heritage documentation.

India holds a substantial quantity of cultural as well as natural heritage items. However, an exhaustive effort to document them at the national level is not being accomplished to its full potential. Many of the assets, inheritances or sites of cultural importance have not been fully identified, preserved or documented; hence, it is unrecalled forever once lost. Some organizations and individuals working on cultural heritage lack clarity in its function and do not follow any common standards in its documentation. For any conservation activity, documentation is prime, and the local community's support is also essential. Means of international collaboration for managing and promoting the heritage are required to be encouraged. Findings of the study demand the need for utilizing digital technologies to assist the documentation process. It emphasizes the requirement of having a web-based single window online gateway where an individual or community can dispense the knowledge and resources they possess hence contributing to heritage conservation, preservation and sustainability.

The study limited to Indian scenario and the data on the heritage sites are collected from UNESCO's World Heritage portal. Only the documentation and promotional aspects of the cultural heritage are discussed. There are many lesser-known and unprotected cultural heritage in different parts of the country with artistic value. The unique characteristics that have not been recorded anywhere are to be documented systematically to reduce the frequency and severity of losses. The implication of the study highlights the present scenario of cultural heritage documentation in India and the need for a comprehensive heritage information gateway supported with a register facility to precisely document and retrieve.

Aspects of culture which are inherited from the past to the present are to be preserved for future generations. Digital archives of cultural heritage and the use of digital tools to document them are effective mechanisms to protect and store the data on endangered heritage items. For any such conservation effort, documentation is its first step. Developing and facilitating access to an exclusive database of cultural heritage at risk boast its sustainability and can be enriched by the involvement of local communities. Public access to such a database would greatly support administrators, tourist departments, culture departments, development administration and conservation activists to gather the details of unprotected heritage items of the country, its present condition, risk of damage, etc. which further helps in its preservation, conservation, sustainability and promotion in a constructive manner.

To the authors' best knowledge, no such single and comprehensive mechanism in the country allow the individuals to contribute to the inventory list holding information about the identified, unprotected and unidentified heritage assets which are having a risk of damage, threat, decay, vulnerable, neglect, lack of use or inappropriate maintenance and development. Developing such a system with technological and data infrastructure helps to pool all the cultural heritage resources under one umbrella. It imparts the value and significance of protecting and promoting heritage inheritances and a safe haven of them from the risk of its chronic loss. The system can also support all the activities related to heritage protection and bring the local community to timely support and initiate such heritage conservation activities.

The infill design approach for heritage settings is a challenging task, and it draws the attention of design professionals and residents. The extant literature has advocated for a contextual design approach for new buildings in heritage sites. However, the degree of contextualism for a new building in heritage sites is subjective, and it varies between exact replication and contrast scales. This study aims to evaluate an appropriate design approach for historic precincts of Odisha, an eastern state of India.

Two prime eastern heritage sites (Puri and Ekamra Kshetra) are selected as cases in this study. This research methodology involves identifying key architectural elements from both sites and a questionnaire (prepared by design experts) based on interviewing 400 residents and 36 design professionals on their aesthetic preferences for the different architectural styles and elements. The questionnaire was prepared by the design experts based on the identified architectural styles and elements of both sites. Descriptive statistics and correlation analysis are used to measure the significance of design approaches and elements.

This study's outcome confirms that most of the respondents (design professionals and residents) prefer the replication design approach with traditional architectural elements of Odisha. Also, documentation of the chronological development of architectural styles and elements of heritage sites of Odisha is done in this research.

This study has a few limitations: first, the land use characters (mixed, residential, commercial, etc.) of buildings in the heritage precinct are not considered in this research; second, this research has not included the financial aspect of infill design and last, the impact of respondents' socioeconomic factors on their aesthetic perceptions is not considered in this research.

The development authorities can use the outcomes of this research to implement a design strategy for infill buildings in the historical sites of Odisha.

This research article has documented traditional architectural elements of two prime heritage sites of India.

To date, no quantitative research has been done on infill design approaches in any Indian heritage precincts. This is the first quantitative research on the perception of stakeholders and users on the infill design in historical settings of Eastern India. This research has identified key architectural styles, elements and materials of the heritage sites.

Mainstream narratives in Indian history do not delve into the checkered history of the west coast. The reasons for this are many, including a predominantly center-outwards viewpoint of historians. West coast has always been open to sea route influences aiding its diversity. However, the lack of natural defense against colonizers from the sea destroyed indigenous and personal heritage. Small town narratives include uprooting, lack of access to past heritage and new settlement creation. The heritage of this everyday landscape shaped by human grit is the subject of the study.

This qualitative ethnographic study includes document analysis, transect walking, architectural built form study, open interviews and participatory observations.

The motivations for heritage management can be grouped into economic, cultural and technological. From a financial point of view, the urban core studied is still relevant and sustainable. Likewise, the Krishna temple dominates the cultural discussion and architectural documentation as a religious center. However, the cultural heritage of business streets and the third motivation of building technology have been largely ignored. This disregard is evident from neglect and the pastiche use of monumental or ornamental styles alien to the region for restoration efforts.

“Heritage is personal and individual as well as collective and universal” (Mire, 2016). The Pete heritage is not just crucial for the communities they house but the town as a whole. Their nonimpervious nature means that they hold collective memories for everyone. Attention to memories and monuments will increase the possibilities of shared responsibility between various stakeholders (Swenson et al., 2012). Therefore, they should be seen as a part of the larger whole.

This paper argues for the recent global bottom-up approach in heritage management rather than the conventional established practices. Established heritage management focuses on the mainstream, royal or specific ethnic heritage in the Indian subcontinent. The heritage of the common person rarely has the grandeur of monumental architecture taken up for preservation by the state. As a result, societies' individual and collective heritage are at risk of rapid erasure under the pressures of modernization. Built forms are repositories of cultural information; therefore, a sustainable instrument for the preservation of everyday heritage can be created with culture as an actuator. This study looks at the narrative of the historical coastal small-town business core created by internal mass migration due to colonization.

Since the last decade, urban heritage tourism has picked up pace in India, specifically through the proliferation of heritage walks. Diversified in their modes of exploration and themes, these walks contribute towards increased awareness and appreciation of cultural heritage. As society reels under the impact of the COVID-19 pandemic and socio-political problems, heritage walks can become a tool to address issues within the restructured tourism practices. Discussions on sustainable heritage practices in Europe foreground the role that heritage walks play in promoting resilience, responsibility and a sense of shared heritage through the active engagement of various stakeholders. It follows that the digital space offers new opportunities for a more participatory cultural consumption model. Taking cues from Europe and Germany in particular, this study discusses innovative possibilities for inclusive urban heritage tourism practices that integrate urban regeneration, heritage sustainability and community well-being.

The purpose of this paper is to provide an overview of the legal, governmental and non-governmental, academic and digital initiatives in relation to the preservation, conservation and promotion of cultural heritage in India and some of the key challenges associated with it.

The research has been carried out by reviewing various resources available on the official websites of Government of India; Galleries, Libraries, Archives and Museums; and cultural and memory institutions to know their various initiatives at different levels to protect, preserve and promote the cultural heritage of the country.

As of now there are various initiatives in India being carried out by the government, non-governmental organizations, cultural and educational institutions, societies, individuals, scholars and artists to safeguard and promote various cultural heritage inheritances of tangible and intangible nature. However, there is no comprehensive list of all such efforts made to understand the efforts for cultural heritage protection. Further, it has been observed from the study that the need for creating a single-window cultural heritage information system, cultural heritage directory, metadata aggregators, community participation, educational campaigns, strong policies and legislations, comprehensive heritage management programs, consistent follow-ups and establishment and promotion of financial incentives embracing of digital technologies towards sustainable preservation and better accessibility.

The study is an attempt to explore the noted initiatives of India to protect and conserve the cultural heritage properties. The study is limited to various schemes, projects and digital initiatives brought by the country for safeguarding the cultural identity at different levels. This paper can introduce the topic to those who intend to do detailed studies on different aspects of heritage conservation in the country and its problems and solutions.

This paper may be of interest to scientists, academic, historians, heritage conservationists, practitioners, archaeologists, policymakers, culture enthusiasts, researchers and the government to have a perspective on initiatives in the country in protecting the cultural heritage assets. The study can introduce the current status and outcome of the existing programs for heritage conservation to new researchers and administrators to enable them for incorporation required aspects and make necessary modifications while formulating guidelines for cultural heritage protection and management.

To the best of the author’s knowledge, there is no such summaries and general discussion on the initiatives, status, problems and technologies involved in the heritage conservation context with an integrated view in India. This short study may be of help in reviewing and analyzing the potential of the initiatives in the cultural heritage conservation scenario of India for evolving foolproof policies and also for implementing them.

This paper discusses the status of information and communication technologies usage in Indian libraries with special reference to special libraries and the efforts made by various institutions to propagate e‐information products and services. This paper highlights the consortia efforts in India like JCCC Consortium, INDEST Consortium, CSIR E‐journal Consortia, and UGC Infonet. It further discusses digitisation efforts in India at NISCAIR, New Delhi, IIITM, Kerala, C‐DAC Pune, and the Digital Library of India. In addition it incorporates details on major information systems in India (such as NISSAT)and major library networks in India (such as INFLIBNET, DELNET, CALIBNET etc.). The paper concludes with challenges for library and information science professionals and an overview of initiatives taken by Government of India.

The purpose of this paper is to understand various organizational and operational impediments to successful built heritage management at a regional level from the perspective of stakeholder theory.

An exploratory study was conducted in Jammu city of India wherein total of 16 interviews using a semi-structured questionnaire were done with officials (N = 6), organization members (N = 7), local organization heads (N = 3) and 30 local residents. Thematic analysis and stakeholder analysis were used to identify themes and examine the relationships between stakeholders.

Six themes were derived from thematic analysis. The results from stakeholder attribute analysis and studying stakeholder interactions show that lack of trust, skewed power relation and lack of communication among stakeholders are some of the factors that hinder successful heritage management at the Mubarak Mandi heritage complex. The study emphasizes the dimension of “authenticity” be added to existing discourse of heritage management in India ensuring commoditization does not override authenticity and integrity of heritage site.

The results of this study are useful in understanding challenges of heritage management in India at regional level. Using stakeholder analysis the study adds a managerial perspective to the existing heritage management discourse in India by providing empirical insights into developing stakeholder collaboration.

Marketing Management and Economics.

Management courses (MBA level), Courses on Tourism

When in India (WII) is a tour company serving the niche segment of Heritage tourism. WII was incorporated in 2011 with the aim to enable foreign and domestic tourists to experience the deeply embedded cultural ethos and heritage of Old Delhi. Their unique tourism product, “the Wonder Pedicabs”, provides leisure rickshaw rides through the Old Delhi lanes. This teaching case focuses on various managerial dimensions of the operations of WII. The case can be used in courses on Marketing as well as Economics. The case discusses the macro and micro environmental forces operating on WII. It deliberates on the economics of various tours offered by WII. It also educates the participants about the process of decision-making that goes into the selection of a tour operator and a tourism product. Hence, it appreciates the significance of need recognition, search for information, evaluation of alternatives and purchase decision as pillars in the process of decision-making process. The case also attempts to educate the participants about the Indian Tourism Sector.

Comprehend what constitutes a tourism product and types of tourism. Understand consumer decision-making for a tourism product. Highlight the importance of the tourism sector in the Indian economy. Discuss economic concepts pertaining to cost and volume, enabling managerial decision-making.

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS 12: Tourism and Hospitality.