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The purpose of the present survey is to identify and measure generic core competencies essential for Iranian library and information science (LIS) students.

The study population included all undergraduate LIS students in Iran, and the sample included all undergraduate LIS students in the three universities of Tehran, Shahid Chamran and Ferdowsi of Mashhad. The study was performed during the second semester (February to May) of the 2010-2011 academic year. After a thorough review of the literature, a pattern for generic core competencies was formulated and, accordingly, a researcher-designed questionnaire was developed and distributed. The final data analysis was carried out using 207 completed questionnaires, and the data were analysed using the SPSS19 software.

Except for English and management, the major participants’ scores mean for the 12 identified generic core competencies were higher than the total mean.

Besides presenting a new theoretical pattern for measuring core generic competencies, especially for students in the LIS field, the study is expected to help higher education planners to channel their efforts into strengthening the examined competencies.

This paper aims to present recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts.

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2019.

The paper provides a brief description of all 370 sources and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians, researchers and anyone interested as a quick and comprehensive reference to literature on library instruction and information literacy.

The purpose of this paper is to explore the contextual and linguistic challenges that French business schools face when preparing for international accreditation and to shed light on the different ways in which experts facilitate these accreditation processes, particularly with respect to how they capitalize on their contextual and linguistic boundary-spanning competences.

The authors interviewed 12 key players at four business schools in France engaged in international accreditations and in three specific categories: senior management, tenured faculty and administrative staff. The interview-based case study design used semi-structured questions and an insider researcher approach to study an underexplored sector of analysis.

The findings suggest that French business schools have been particularly impacted by the colonizing effects of English as the mandatory language of the international accreditation bodies espousing a basically Anglophone higher education philosophy. Consequently, schools engage external experts for their contextual and linguistic boundary-spanning expertise to facilitate accreditation processes.

The authors contribute to language-sensitive research through a critical perspective on marginalization within French business schools due to the use of English as the mandatory lingua franca of international accreditation processes and due to the underlying higher-education philosophy from the Anglophone academic sphere within these processes. As a result, French business schools resort to external experts to mediate their knowledge and competency gaps.

Language and dialect, customs and service attitudes are just a few of the characteristics that make each culture unique. Consequently, the presence of people from different cultures during a service encounter may impact service quality, as what constitutes good service quality is perceived differently across cultures. As a country with a multicultural society, culturally diverse migrants from non-English speaking backgrounds (NESB) play an increasingly important role in the Australian hospitality and accommodation sector. Within this regional context, this study aims to contribute to a more robust understanding of the influence of workforce cultural diversity on different aspects of front-desk accommodation service quality in the accommodation industry.

In this qualitative study, 31 semi-structured in-depth interviews with guests, front-desk staff and managers at service apartments in Western Australia were conducted, followed by validation interviews with five hospitality human resource management experts.

The results of the interviews suggest that cultural diversity of NESB staff affects several aspects of Australian accommodation front-desk services, including communication quality, staff-guest interaction and guest satisfaction. Findings point out that culturally diverse NESB front-desk staff may face cross-cultural communication barriers due to different foreign accents and the presence of local slang, improve guest-staff interaction and the overall guest experience in case of similar cultural backgrounds with guests and provide authentic representations of multiculturalism in Australia.

The study sheds new light on tourists’ shifting perceptions and expectations of authenticity, particularly in Australia, where cultural diversity has increased in prominence. Moreover, in the Australian accommodation service, many NESB employees who have learned American/British English have difficulty conversing with people with Australian accents, especially when Australian slang is also present.

本项定性研究针对西澳大利亚州服务公寓的客户、前台工作人员和经理进行了 31 次半结构化深度访谈, 随后对五位酒店人力资源管理专家进行了验证性访谈。

语言和方言、习俗和服务态度是能体现每种文化独特性的几个特征。因此, 在服务过程中人们文化背景的差异可能会影响服务质量, 因为不同文化对于良好服务质量的认知各不相同。澳大利亚作为一个多元文化社会的国家, 其酒店和住宿行业的发展愈发受到来自非英语背景（NESB）的多元文化移民的影响。因而, 本研究以澳大利亚为案例地有助于更深入地了解劳动力文化多样性对住宿行业前台住宿服务质量的多层面影响。

访谈结果表明, NESB 员工的文化多样性对于澳大利亚住宿前台服务的沟通质量、员工-宾客互动、以及宾客满意度等多方面都有影响。调查结果指出, 文化多元化的 NESB 前台工作人员：（1）可能由于不同的外国口音和当地俚语的存在而面临跨文化沟通障碍; （2） 接待相似文化背景的宾客时员工-宾客互动和整体宾客体验都会得到提升（3）代表澳大利亚多元文化的真实现状。

本研究为游客对原真性的看法和期望的转变提供了新的线索, 特别是在文化多样性日益突出的澳大利亚。此外, 在澳大利亚的住宿服务中, 许多学习过美式/英式英语的NESB员工很难与带有澳大利亚口音的宾客沟通, 更何况还需面对澳大利亚俚语。

El idioma y el dialecto, las costumbres y las actitudes de servicio son sólo algunas de las características que hacen que cada cultura sea única. En consecuencia, la presencia de personas de diferentes culturas durante un encuentro de servicio puede repercutir en la calidad del servicio, ya que lo que constituye una buena calidad de servicio se percibe de forma diferente en las distintas culturas. Como país con una sociedad multicultural, los inmigrantes culturalmente diversos de origen no angloparlante (NESB) desempeñan un papel cada vez más importante en el sector de la hostelería y el alojamiento en Australia. Dentro de este contexto regional, este estudio contribuye a una comprensión más sólida de la influencia de la diversidad cultural de la mano de obra en diferentes aspectos de la calidad del servicio de recepción en el sector del alojamiento.

En este estudio cualitativo se realizaron 31 entrevistas en profundidad semiestructuradas a huéspedes, personal de recepción y gerentes de apartamentos en Australia Occidental, seguidas de entrevistas de validación con cinco expertos en gestión de recursos humanos del sector de la hostelería.

Los resultados de las entrevistas sugieren que la diversidad cultural del personal de los NESB afecta a varios aspectos de los servicios de recepción de los alojamientos australianos, como la calidad de la comunicación, la interacción entre el personal y los huéspedes y la satisfacción de éstos. Los hallazgos señalan que el personal de recepción de los NESB culturalmente diverso puede (1) enfrentarse a barreras de comunicación intercultural debido a los diferentes acentos extranjeros y a la presencia de jerga local, (2) mejorar la interacción huésped-personal y la experiencia general del huésped en caso de tener antecedentes culturales similares con los huéspedes, y (3) proporcionar representaciones auténticas del multiculturalismo en Australia.

El estudio arroja nueva luz sobre las cambiantes percepciones y expectativas de autenticidad de los turistas, especialmente en Australia, donde la diversidad cultural ha cobrado mayor protagonismo. Además, en el servicio de alojamiento australiano, muchos empleados de NESB que han aprendido inglés americano/británico tienen dificultades para conversar con personas con acento australiano, sobre todo cuando también está presente la jerga australiana.

Student transitions from secondary to tertiary education have attracted global attention as universities and colleges of higher education seek to improve student retention. Over the course of one academic year, I documented the transitional experiences of first-year male Emirati students at a college of higher education in a rural location of the United Arab Emirates (UAE). In this paper I describe four categories of cultural border crossing experiences – smooth, managed, difficult, and impossible – with easier and smoother crossing experiences associated with close congruency (related to the students’ self-perceived attitude and scholastic preparedness as broadly reflected in their competence in their second language, English) between the predominantly Arabic life-world associated with Emirati families and government schooling and the dominant Western/English language culture in institutes of higher education. Additionally, I describe and evaluate students’ cultural border crossing experiences with some Foundation program faculty, finding that those teachers who developed a classroom culture based on Kleinfeld’s (1975) notion of ‘warm demandingness’ and caring rapport-building appeared to have the most positive impact upon the students. Implications from this research have the potential to positively impact both the student and faculty classroom experience in the Gulf tertiary classroom, in addition to improving overall student retention rates.

The rising popularity of social software poses challenges to the design and evaluation of pedagogically sound cross‐cultural online collaborative learning environments (OCLEs). In the literature of computer‐mediated communications, there exist only a limited number of related empirical studies, indicating that it is still an emergent research area. The purpose of this paper is to describe an OCLE – iCamp Space – which addresses the challenges by integrating three pedagogical concepts – cross‐cultural collaboration, self‐directed learning (SDL) and social networking – with the aim to advance participants' competencies and by mixed‐method approaches to evaluating the complex situations.

A validation field study involving four European countries was conducted. Groups of students co‐created a questionnaire, which was assessed to provide an indicator of task performance. Multi‐source (surveys, blogs, emails, diaries, chats, videoconference and interviews) and multi‐perspective data (facilitators, students and researchers) were studied with social network analysis, content analysis and conversation analysis.

Motivation of learners as well as facilitators is the critical success factor for an OCLE; voluntary involvement is recommended. Participants should be provided with basic training on the use of selected social software tools. Other critical success factors include task selection that contributes to participants' sense of ownership and moderately structured setting that offers some guidance whilst leaving room for the development of SDL competence.

The paper enhances a limited, albeit increasing, number of empirical studies deploying social software for educational purposes. It thus contributes to a body of applied knowledge that enables a coherent understanding of this specific research topic to be drawn.

This study aims to investigate the experiences, both academic and interpersonal, of a cohort of Saudi Arabian students in using the library of a medium-sized American university. It also examined how these experiences were similar to, or different from, those of other international students observed in earlier research studies conducted in American academic libraries.

This study used an online and paper survey that queried 169 Saudi Arabian students who were studying at Robert Morris University in 2015.

This study determined that many survey subjects struggled with language issues, the unfamiliar structure of American libraries and interpersonal communication with library staff. It also found that the respondents believed that formal instruction in the use of the library was helpful to them.

The broad nature of the survey precluded comparison with a control group of students. The findings regarding the subjects’ interactions with library staff were, in some cases, ambiguous. An additional study will be necessary to clarify those experiences.

This study’s findings strongly support the value of formal library instruction programs for international students and the need for libraries to highly prioritize the importance of interpersonal communication in their services.

This is the first study to focus on the library experiences of Saudi Arabian students in an American academic library. It is of value to librarians and administrators, as well as to individuals who design and provide academic support services for international students.

Traditional Chinese medicine (TCM) is a rapidly developing healthcare practice. This exploratory case study of the role of TCM reveals how the use of TCM in a Chinese National Healthy Living Centre (CNHLC) raises the visibility of TCM as a Chinese cultural practice and challenges the relationship between ‘traditional’ medicine use and Chinese health inequalities. In this charitable mono‐ethnic context, TCM performs a plural function: on the one hand, Chinese ethnicities are a social disadvantage, providing rational justification for a culturally specific TCM service. On the other hand, the Chinese provision and use of TCM ‘fills the healthcare gap’, providing counter cultural means of building Chinese health and social capital in the UK healthcare market.

With growing emphasis being placed on the selection of highly qualified teachers, it is inevitable that policies and practices of teacher selection will become more methodical. This chapter explores systematic practices of selecting preservice teachers by examining local/national policies related to teacher selection in South Korea. The first part of this chapter explains why a conceptual understanding is essential to understanding the Korean educational context. Included is a short explanation of various approaches to improve teacher selection processes and procedures. The work is based on the assumption that effective teachers can be chosen by implementing an effective teacher selection system. The second part outlines the current process of teacher selection in South Korea, along with the issues and challenges surrounding practices related to teacher selection. In South Korea, teaching is still considered a highly desirable profession compared to other countries, as well as to other occupations in South Korea. Hence, a huge number of teacher candidates and preservice teachers must pass through many steps before becoming certified as teachers. They also must take national and district tests. The teacher selection system in South Korea is highly centralized and more complicated than most other countries. In this chapter, the teacher selection system in South Korea is critically analyzed in an effort to identify strengths and weaknesses in national policy and practices related to teacher selection. The final part of the chapter discusses implications based on the analysis of the teacher selection system in South Korea.