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There have been plenty of emergencies occurred in tourism all over the world in recent years. These events and disasters have brought the tourists and relevant organizations enormous loss of life and property. The main reasons are the lack of holistic coordination among different departments and response for social responsibility. In the process of prevention and response of tourism emergency, the local governments need to take synergic action. Meanwhile, the positive participation in the tourism emergency rescue is one of the ways to share social responsibility. This paper aims to examine the early-warning management of regional tourism emergencies, in order to minimize the loss on both tourists' life and money, from the perspective of systematic thinking.

The paper establishes a regional tourism emergency response model based on holistic assessment approach and Bayesian network technology. It analyzes most critical factors of regional tourism emergency and the mutual influence among them. Thereafter, it employs the Bayesian network technology to assess the influence of several factors on the final magnitude of casualties holistically. Based on this, the paper proposes the response principle and the response process to regional tourism emergency.

This paper constructs the “FRES” principle about the holistic response to regional tourism emergency, including “fulfillment of social responsibility”, “rapid action”, “experience accumulation” and “synergic response”. Based on this principle, the paper suggests a general process on the holistic response to regional tourism emergency. Finally, the paper takes the mudslides emergency in Taiwan on October 23, 2010 as an example to conduct an empirical analysis. The paper gives an optimal holistic solution to the responding process of this event in the light of the “FRES” principle.

This paper explains the social responsibility related to the regional tourism emergencies and employs the Bayesian network technology to analyze the systematical responding process to tourism emergency. It proposes originally a “FRES” principle and a general process on the response to regional tourism emergency which are proven to be effective in systematical response to regional tourism events. The research results can facilitate the various local governments to jointly fulfill their social responsibilities and optimize the management of regional tourism emergencies in a holistic way.

The COVID-19 pandemic has stimulated a global movement of open innovation initiatives aimed to provide knowledge and tools to support policy decisions and actions in the emergency scenario. The authors describe an open innovation process aimed to build an information coordination system to reduce the infection diffusion within the population.

The authors use coordination theory principles to elaborate a framework of activities, resources and dependencies among information resources and producers in the COVID-19 emergency. The framework was applied to develop a case study aimed at describing a health emergency system implemented by Dyrecta Lab (a research laboratory on computer science) and CITEL (a medical research center).

The authors describe the existence of relevant “flow,” “fit” and “share” dependencies within the activities of infection containment and medical treatment. The authors identify eight key resources and a number of actors involved in those activities, and describe a platform able to gather a multitude of epidemic-related metrics with the purpose to address dependencies and support decision making.

The authors provide insights for advancing the academic discussion on process coordination principles in time-constrained, volatile and highly demanding scenarios.

The value of the authors’ research can be identified for practitioners engaged to develop innovative development projects for public utility. The authors provide a contribution also for first responders and health operators involved in management of the current and future emergencies.

The adoption of process coordination principles is a relatively new and powerful approach to analyze and optimize the processes that characterize the management of emergency scenarios. Besides, the study and application of open innovation in healthcare are partially limited.

The purpose of this paper is to describe research, the objective of which was the development of models, methodologies, and tools for the realization of the multimedia platform for emergency management in technological systems.

This objective was achieved through the operationalization of the following major tasks: the theoretical research on the specific characteristics of emergency management system structure and processes; definition of educational structures, processes, and subjects for emergency management; development of models and software tools for the analysis of emergency development; development of information (web) services to support the collaborative decision making.

A model of multimedia platform for emergency management in technological systems has been developed, which defines emergency services with appropriate information infrastructure, the structure and characteristics of the interoperability system and their mutual communication.

Further research should result in: the concrete structure and processes of virtual organisation for emergency management in technological systems; software for the support of collaborative decision making; models for emergency management education and training based on multimedia technologies. The limitations are primarily related to model implementation, since there are no suitable emergency databases.

The platform can be used by: industrial companies, companies that provide building maintenance, public services, insurance companies, educational institutions, local authorities (by an adequate upgrade of models and software).

This paper presents the information flow identified in emergency management and the structure of a multimedia platform which, by creating favourable environment for collaborative decision making, enables effective and efficient emergency management in technological systems, as well as emergency management education and training.

The purpose of this paper is to examine the process of collective leadership in emergency management organisations. More specifically, the authors investigate the conditions that enable or prevent collective leadership amongst key actors in the emergency management network in bushfire investigations. We also examine how chief investigators facilitate the conditions to effectively distribute leadership and the role of social networks within this process.

A qualitative case study approach was undertaken, and 18 semi-structured interviews were carried out with chief investigators, 6 at each of three agencies in Australia. A framework for understanding collective leadership (Friedrich et al., 2016) was used to examine key leadership constructs, baseline leadership and outcomes relative to bushfire investigations.

Findings demonstrate that there is no evidence of collective leadership at the network level of bushfire investigations. There is mixed evidence of collective leadership within bushfire investigation departments, with the Arson Squad being the only government agency to engage in collective leadership. The authors found evidence that government bureaucracy and mandated protocols inhibited the ability of formal leaders to distribute leadership, gauge a clear understanding of the level of skill and expertise amongst chief investigators and poor communication that inhibited knowledge of investigations.

The study was limited to three bushfire investigative agencies. A future study will be carried out with other stakeholders, such as fire investigators and firefighters in the field.

For the government, emergency management agencies and other stakeholders, a key enabler of collective leadership within the emergency management network is the presence of a formal leader within a network. That leader has the authority and political ability to distribute leadership to other experts.

The paper contributes to developing a better understanding of the efficacy and challenges associated with the application of collective leadership theory in a complex government bureaucracy. There are positive implications for the safety of firefighters, the protection of the broader community, their properties and livestock.

The authors address the lack of literature on effective leadership processes amongst emergency management agencies. The paper contributes to extending collective leadership theory by unpacking the processes through which leadership is distributed to team members and the role of institutions (i.e. fire investigation bureaucracy) on social networks within this integrative process. The authors provide new insights into the practice of collective leadership in complex bureaucratic organisations.

This study reports on a survey of experienced emergency management personnel in Australia and New Zealand to identify the influence of organisational features in perceived emergency management performance. The purpose of this paper is to analyse the influence of organisational features in emergency response performance and to discuss how this knowledge can be used to enhance the response capacity of emergency services organisations.

Based on a review of the literature, a conceptual theoretical model for organisational performance is first developed based on four organisational features found to be previously important in emergency management organisation. These are, adaptability, leadership, stability (mission and direction) and stakeholder communication. An organisational survey was distributed to all 25 fire and emergency services agencies in Australia and New Zealand which included indicators of these elements. Responses were received from experienced emergency management personnel from fire and emergency services agencies. The sample was stratified into the three main organisational types, namely, established, expanding and extending organisations.

The findings reveal that the predictive significance of organisational features in emergency response performance vary among established, expanding and extending organisations. The predictive significance of stability, adaptability and leadership for perceived success is strong in all organisational types. It is interesting to note that the predictive significance of communication with external stakeholders is low in all organisation types. This indicates the preference of emergency services agencies to look internally within their own operations than externally to build relationships with different specialism.

The theoretical model in this study makes a first attempt to understand the role of organisational features in emergency response performance of organisations in Australia and New Zealand. This work contributes to theorizing emergency operations by highlighting how organisations need to manage two orientations simultaneously: their own internal as well as external orientations, together with their processes for managing both mission and direction and the need for change and flexibility.

Emergency managers face coordinative challenges that require a high degree of mobility, flexibility and the ability to interpret heterogeneous, location-dependent information of various sources and quality. Recent information and communication technology-driven developments like crowdsourcing or social networks have opened up new organizational possibilities for emergency managers. To make quick but solid decisions, and improve the coordination of activities performed by crowdsourcees during disaster response, the authors suggest the use of collaborative features from crowdsourcing and inherent availability of resources from social network effects. In this paper, the idea of considering collaboration and crowdsourcing as drivers for flexibility in the design of business processes in the context of emergency management is prepared, the meaning of location-dependent tasks for volunteers is investigated, and the added value of social network effects is substantiated.

This paper is part of an ongoing research project in the field of crowdsourcing. It represents conceptual work that builds on relevant literature.

In terms of emergency management, the paper sheds light on what emergency managers may consider when coordinating activities performed by volunteers and how they may benefit from social network effects. Furthermore, it is shown how they can exploit information using collaboration-based and tournament-like crowdsourcing, how they can benefit from invoking additional resources using weak ties from social networks, and how visualization of information may support decision-making.

Exemplary applications to exploit crowdsourcing and social network effects to support improvisation and to respond flexibly in disaster response are given.

This paper suggests novel collaborative approaches to support emergency managers in their decision-making. Based on social network analysis, the value of weak ties is elaborated, and based on a taxonomy from crowdsourcing, distinct collaborative alternatives are developed and proposed for application in emergency management.

Environmental and emergency leaders are important individuals who play a vital role in managing ecological resources. Based on the resilience thinking of Walker and Salt, this study highlights aims to how resilience for adaptive management can be built by incorporating vision formation of environmental and emergency management leaders.

The study addresses two research questions: What constitutes environmental and emergency leadership systems? How are the concepts of vulnerability, resilience, and adaptation relevant to the environmental and emergency management processes? The study employs two case studies and discusses how resilience leadership can be incorporated into environmental management and emergency management systems in organizations.

This study includes a review that consists of activities in resilience‐building, and the process of vision formation. It explains how resilience thinking influences vision. Investigations of the application of the resilience approach by examining two environmental and emergency leadership organizations in Arizona demonstrate how situations can improve with resilience thinking and leadership in emergency and environmental management systems.

This study contributes to the knowledge body of resilience and leadership by calling importance and incorporation of resilience thinking into the management systems of environment and emergency management.

The purpose of this paper is to analyse supply chain network management (SCNM) in the context of emergency preparedness management (EPM). The results of this study revealed that civil-military relations are essential for EPM to function as a coordinated approach to safety and security, and are necessary to respond effectively to complex emergencies and mitigating threats to developed countries. Civil-military relations are still a concern in the context of communication, the exercise of authority, and the coordination of emergency supplies (ES) to emergency operations.

This qualitative study is based on field observations, with attention focused on the EPM of Sweden, Finland, and Poland. The analysis of a broader SCNM through EPM was supported by semi-structured interviews among civil-military actors in Sweden, information collected from informal conversations known as “hanging out”, and secondary materials. Empirically, the analysis included a variety of civil-military relationships and identified implications for management, policy, and planning that are applicable to developed countries.

The management of civil-military relations is a meaningful resource when used as an overall approach for safety and security. The integration of civil-military relations in EPM in the planning of ES is a long-standing and complex matter. The management of Swedish civil-military relations in EPM is recognising that implications for management are imbedded in continuous policy changes in, for example, the Swedish policy history. Civil-military relational complications that arise in the field of operations are impossible to anticipate during emergency planning, as those complications are grounded in policy changes.

Escalating threats to developed countries are highlighted. The study underlines the primary measures used in studying military involvement in EPM. An understanding of SCNM as a choice for management can be obtained in future research that focuses on a broader role of the military in EPM. Sweden has emphasised a clearer role for the military by reactivating total defence planning and by evolving common practices and processes with civil actors in civil defence. Meanwhile, Poland and Finland are increasing their focus on supporting the management of civil-military policies on safety and security regarding communication, authority, and developing coordination. Consistent with findings from previous reports on SCNM, civil-military relations are essential for EPM. This study confirmed the importance of civil-military coordination, the management and practice of authority, and shared forms of communication.

Under uncertain circumstances, digital technologies are taken as digital transformation enablers and driving forces to integrate with medical, healthcare and emergency management research for effective epidemic prevention and control. This study aims to adapt complex systems in emergency management. Thus, a digital transformation-driven and systematic circulation framework is proposed in this study that can utilize the advantages of digital technologies to generate innovative and systematic governance.

Aiming at adapting complex systems in emergency management, a systematic circulation framework based on the interpretive research is proposed in this study that can utilize the advantages of digital technologies to generate innovative and systematic governance. The framework consists of four phases: (1) analysis of emergency management stages, (2) risk identification in the emergency management stages, (3) digital-enabled response model design for emergency management, and (4) strategy generation for digital emergency governance. A case study in China was illustrated in this study.

This paper examines the role those digital technologies can play in responding to pandemics and outlines a framework based on four phases of digital technologies for pandemic responses. After the phase-by-phase analysis, a digital technology-enabled emergency management framework, titled “Expected digital-enabled emergency management framework (EDEM framework)” was adapted and proposed. Moreover, the social risks of emergency management phases are identified. Then, three strategies for emergency governance and digital governance from the three perspectives, namely “Strengthening weaknesses for emergency response,” “Enhancing integration for collaborative governance,” and “Engaging foundations for emergency management” that the government can adopt them in the future, fight for public health emergency events.

The novel digital transformation-driven systematic circulation framework for public health risk response and governance was proposed. Meanwhile, an “Expected digital-enabled emergency management framework (EDEM model)” was also proposed to achieve a more effective empirical response for public health risk response and governance and contribute to studies about the government facing the COVID-19 pandemic effectively.