Search results

This integrative review was conducted to provide an overview of existing research on digital (in)equity and the digital divide in developed countries.

We searched academic and grey literature to identify relevant papers. From 8464 academic articles and 183 grey literature, after two levels of screening, 31 articles and 54 documents were selected, respectively. A thematic analysis was conducted following the steps suggested by Braun and Clarke and results were reported following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines.

The results showed that most articles and papers were either from Europe or North America. Studies used a range of research methods, including quantitative, qualitative and mixed methods. The results demonstrated four major dimensions of the digital divide among various vulnerable groups, including digital literacy, affordability, equity-deserving group-sensitive content and availability or access to infrastructure. Among vulnerable groups, low-income people were reported in the majority of the studies followed by older adults, racial and ethnic minorities, newcomers/new immigrants and refugees, Indigenous groups, people with disabilities and women. Most reported barriers included lack of access to the internet, digital skills, language barriers and internet costs.

To the best of our knowledge, there have been limited attempts to thoroughly review the literature to better understand the emerging dimensions of digital equity and the digital divide, identifying major vulnerable populations and their unique barriers and challenges. This review demonstrated that understanding intersectional characteristics (age, gender, disability, race, ethnicity, Indigenous identity and immigration status) and their interconnections is crucial for analyzing the dynamics of digital (in)equity and divide.

The aim of this study was to map and scope a body of literature on the interplay between public value management (PVM) and digital transformation (DT), clarify the concept of PVM in DT, and identify knowledge gaps by using a scoping review methodology.

A scoping review was conducted, drawing on the framework proposed by Arksey and O’Malley (2005) and Levac et al. (2010). A total of 54 publications on the interplay between PVM and DT were selected for the final analysis from the Web of Science, Scopus, and Dimensions databases.

We found that PVM in DT is a relatively unexplored topic and that additional research is needed to focus on the role of emerging technologies such as artificial intelligence (AI) and blockchain, especially in the context of local and regional governments. We also found that researchers have a limited conceptual understanding of PVM and DT.

This article makes two main contributions. First, although PVM and DT have contributed to public value research, our findings show a need for more systematic knowledge of these complementary but distinct approaches. Second, this study provides a valuable addition to the developing body of research using the scoping review methodology in PAM literature.

The main purpose of this paper is to discuss findings from original research conducted on barriers in work-related settings for PwID and how to detach those challenges from medical diagnoses.

Data on impairments, barriers and possible solutions was collected through semi-structured interviews with PwID using an interview guide based on the International Classification of Functioning, Disability and Health. The data collected was analysed using qualitative content analysis.

Videocall programs, passwords, lack of social contacts or possibilities to regenerate and insufficient usability or digital skills are among the biggest barriers identified. Possible solutions include creating social opportunities, offering external structure and creating opportunities for participation.

Due to the small number of participants the results should be seen as explorative and need to be verified further.

The results made apparent, that those challenges identified can also affect people without disabilities and the offered solutions may not only help develop a more inclusive workplace but also create a healthier working environment for all kinds of people.

The approach appears to be a good way to separate impairments from medical diagnoses and related stigma. The impairments that were described by the interviewees do not appear disability-exclusive. It is apparent that those challenges can also affect people without disabilities and the offered solutions may not only help develop a more inclusive workplace but also create a healthier working environment for all kinds of people.

This paper aims to investigate how the construct of digital citizenship is approached in the field of organizational studies.

A scoping review was conducted following the PRISMA-ScR recommendations. Six bibliographic databases were searched without time restrictions to identify primary studies that addressed the concept of digital citizenship and its biases in the field of organizational studies.

Twenty studies met the inclusion criteria. The results suggest that the field of organizational studies has not yet carried out an in-depth analysis of the topic. Research opportunities include understanding the meanings of digital citizenship from citizens' perspectives, examining differences between citizens' and government views on digital citizenship and exploring how organizational contexts impact digital citizenship practices.

The results provide a valuable effort to frame this topic in a field of knowledge that has an intrinsically interdisciplinary nature and evolves to understand increasingly complex organizational processes.

This chapter reviews possible regulatory updates needed to address the four general challenges arising from digitalization of financial services, regardless of the business models of the financial services providers. These challenges are customers' data rights, artificial intelligence (AI) ethics, cybersecurity and financial exclusion.

The present study aimed to provide an understanding of the roles of community-based financial service organizations (i.e. rotating savings and credit associations [ROSCAs] as institutional pillars in facilitating low-income, unbanked consumers’ access to informal financial services).

Semi-structured interviews were conducted with 39 low-income, unbanked consumers participating in ROSCAs in Pakistan, where only 21% of adults have a bank account and almost four out of five individuals live on a low income. The obtained data were analyzed using the thematic analysis technique.

ROSCAs’ regulatory, sociocultural and cognitive aspects facilitate low-income, unbanked consumers’ utilization of informal financial services owing to their approachability by, suitability for, and fairness to such consumers. Thus, they promote such consumers’ financial inclusion.

Low-income consumers are mostly unable to access formal financial services due to the existing supply- and demand-side impediments. Understanding ROSCAs’ institutional functioning can help formal financial service providers create more transformative financial services based on the positive institutional aspects of ROSCAs to enhance poor consumers’ financial inclusion and well-being.

The inclusion of low-income, unbanked consumers in formal banking services will help them better control their finances.

Many low-income, unbanked consumers in developing countries utilize informal financial services to meet their basic financial needs, but service researchers have rarely investigated how informal financial institutions function. The present study showed that ROSCAs, as informal institutions, meet low-income, unbanked consumers’ personal, social and financial needs in a befitting manner, which encourages such consumers to use the financial services offered by ROSCAs.

With digitisation, a new kind of inequality has emerged in society between people and groups of people. A lack of digital inclusion creates challenges for the economic and social development of society and citizen participation. This study analyses how the country-level cultural factors defined by Hofstede are associated with citizens' digital skills and internet usage and how they moderate the effects of age, gender, educational level and income level.

This comparative cross-sectional study examines digital inclusion in 22 European countries. Data from the European Social Survey (N = 37,602) are analysed using a two-level regression analysis.

The study found significant effects of demographic and socio-economic factors and country-level indulgence on digital skills and internet usage. In addition, the study shows that a high value on the indulgence index moderates the negative effect of age.

The digital divide has been studied widely with regard to individual-level influencing factors and international comparisons. The significance of Hofstede’s cultural dimensions in terms of digitisation and digital divides has also been confirmed in previous studies. However, there is a lack of analysis combining the effects of country-level culture and individual-level demographic and socio-economic factors on citizens' digital skills and internet usage. Generally, the research emphasises the significance of national culture in digital inclusion and especially in supporting the digital inclusion of older adults.

This chapter looks at challenges that are arising from emerging business models and those that are related to digital finance in general. This chapter first looks at the four challenges relating to new business models, i.e. walled gardens, shadow banking, monetary sovereignty and singleness of money. The chapter then looks at the four challenges relating to digital finance in general, i.e. consumer's data rights, AI ethics, cybersecurity and financial exclusion.

Much of the vocabulary of digital rights have not been translated into Kiswahili. This means that technology experts and digital rights defenders often use English words when they are discussing technology. This contributes to the frailty of efforts to defend digital rights because those who attempt to explain the importance of these issues to the broader societies are forced to rely on English vocabulary that is not rooted in or connected to Kiswahili contexts. This paper aims to discuss the importance of inviting people to use African languages on the internet.

Kiswahili is the most widely spoken African language in the world. Nearly 140 million people in East Africa speak Kiswahili as a first or second language, including in Kenya and Tanzania where it is the national language. There is a long history of Kiswahili writing, publishing and cultural production in Kiswahili. Kiswahili is also the only African language that is an official language at the African Union. Even so, Kiswahili lags behind significantly in the development of a vocabulary and grammar of technology.

Beyond vocabulary, the use of African languages online is important to strengthening democracy on the internet because language is keenly connected to identity. Efforts to translate the vocabulary of technology into Kiswahili are aimed at encouraging societies in East Africa to build communities online that represent their interests keenly. This article therefore looks at the importance of language in building society and the efforts by residents of East Africa to decolonise the internet, so that they are able to exist in their fullness on the internet. The article further examines the semiotics of language in digital innovation, and the importance of representing Kiswahili language communities properly online in efforts to decolonise the internet. This paper does not presume that Kiswahili is the only African language that can decolonise the internet, because even Kiswahili has a history of domination over other language communities in the region. Rather, the article uses the example of Kiswahili to urge the use of indigenous languages to defend digital diversity.

The importance of this article is in demonstrating the importance of language in the movement to develop digital rights and especially to remove colonial approaches to technology, an issue that, to the best of the author’s knowledge, has never been discussed in relation to the Kiswahili language.