Opportunities and barriers in digitalised labour settings in people with invisible disabilities

Abstract

Purpose

The main purpose of this paper is to discuss findings from original research conducted on barriers in work-related settings for PwID and how to detach those challenges from medical diagnoses.

Design/methodology/approach

Data on impairments, barriers and possible solutions was collected through semi-structured interviews with PwID using an interview guide based on the International Classification of Functioning, Disability and Health. The data collected was analysed using qualitative content analysis.

Findings

Videocall programs, passwords, lack of social contacts or possibilities to regenerate and insufficient usability or digital skills are among the biggest barriers identified. Possible solutions include creating social opportunities, offering external structure and creating opportunities for participation.

Research limitations/implications

Due to the small number of participants the results should be seen as explorative and need to be verified further.

Practical implications

The results made apparent, that those challenges identified can also affect people without disabilities and the offered solutions may not only help develop a more inclusive workplace but also create a healthier working environment for all kinds of people.

Originality/value

The approach appears to be a good way to separate impairments from medical diagnoses and related stigma. The impairments that were described by the interviewees do not appear disability-exclusive. It is apparent that those challenges can also affect people without disabilities and the offered solutions may not only help develop a more inclusive workplace but also create a healthier working environment for all kinds of people.

Citation

Kreuder-Schock, M. and Lorenz, S. (2024), "Opportunities and barriers in digitalised labour settings in people with invisible disabilities", Journal of Enabling Technologies, Vol. 18 No. 2/3, pp. 65-75. https://doi.org/10.1108/JET-01-2024-0004