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In recent years, there have been many concerns about issues surrounding building maintenance, which are continually increasing. However, there is a lack of comprehensive studies on building maintenance issues, their effects and the way forward. Therefore, the purpose of this paper is to carry out a comprehensive review of building maintenance issues, their effects and the way forward. It also aims to develop a conceptual model that can support future research.

A systematic review of the literature published from 2009 to 2019 was carried out. Five relevant databases were searched, based on this study's search terms, and a narrative synthesis of the results from the included studies was carried out. Studies were eligible for inclusion if they fulfilled the inclusion criteria of this systematic review.

This study has identified and classified building maintenance issues, their effects and the way forward, and also developed a conceptual model that demonstrates the association between issues, their effects and the way forward. The way forward of the conceptual model focuses on effective management, technical capability, development of human resources and cost optimisation.

This paper addresses an important topic: the aspect in which it differs from existing studies is that, in the latter, the researchers studied a single sub-issue, whereas this systematic review includes a comprehensive study of building maintenance issues. Furthermore, this review has demonstrated how the way forward can moderate issues and their effects.

The largest share of a building maintenance budget goes towards preventing or repairing building defects. Also, building defects shorten a building’s lifetime, impact the user’s safety and health, prevent the buildings from performing their functions well and repairing building defects generates waste. Therefore, this study aims to specify the factors that affecting the number of building defects and how to reduce their negative impacts.

A case study was used as a research strategy and convergent parallel mixed methods were used as research design. Quantitative and qualitative data were collected concurrently, followed by independent analyses of the quantitative and qualitative data, and then merged the two sets of results according to the procedure of using the convergent parallel design. Descriptive statistics analysed quantitative data, whilst qualitative data was analysed by the content analysis technique.

The findings of this study explored the factors that affect the number of defects in buildings, the significant factors were related to the building’s life cycle in terms of design, construction, operation and maintenance phase; relevant attributes were construction teams, building users and maintenance teams. The study also addressed the approaches to minimise the negative impacts of those factors. Their negative impacts mainly contributed to increased building defects that increase maintenance costs, affect users’ safety and health, reduce buildings’ lifespan and cause environmental impact due to resource extraction.

The existing studies have not adequately addressed the significant factors that affect the number of building defects. Also, emerging technologies and environmental sustainability considerations related to building defects have not been linked in previous related work. Therefore, the present study has contributed to filling this gap.

Construction project stakeholders can have a major effect on delivering projects on time. However, little attempt has been made to address the influence of internal stakeholders on delaying project delivery. This research aims to propose the internal stakeholders' influence as a solution to improving project delivery performance (PDP) in order to boost the value of investment in the construction industry's projects.

In Yemen, a structured questionnaire was distributed to owners, consultants and contractors, 283 of which were found usable after the data screening. A purposeful sampling technique was used and structural equation modelling (SEM) was adopted for analysis. The structural model was drawn up, based on seven categories of influencing factors: labour, supplier, designer, contractor, consultant, sub-contractor and owner.

The results of the structural model suggest that of these seven categories, designers, owners, suppliers and subcontractors have a significant p-value and impact on PDP, while the labour and consultant's impact was not substantiated. The findings support the proposal that internal stakeholders' influence contributes directly to construction PDP.

The influence of stakeholders on PDP is important. Nonetheless, few studies have focussed on their effectiveness, especially in developing countries. This paper's contribution is evaluating the cause–effect relationship between stakeholders' influence and construction PDP through analysis of moment structures (AMOS) analysis. The policy implications of the research are to encourage governments in general and construction companies in particular to take responsibility for improving PDP, as slow execution of construction projects leads to increased costs, failure and abandoning projects.

The paper aims to identify the critical constraints that impede heritage building (HB) facility managers from discharging their duties effectively and develop an index model to guide HB maintenance management (HBMM) practitioners to the critical constraints.

A literature review was conducted to identify HBMM constraints. Facilty management practitioners assessed the constraints' significance through an online survey. The factor analysis was used to shortlist and group the constraints, and the constraint clusters were analyzed by the fuzzy synthetic evaluation technique. A significant index cluster to determine HBMM constraints criticality was generated using the linear additive model.

Embracing a total of 16 HBMM constraints, the three clusters identified are: (1) managerial and inadequacy constraints, (2) pressure and bureaucracy constraints and (3) HB peculiarities constraints. Based on the generated significant index, the HB peculiarities cluster was identified as the most significant.

The study was conducted in a particular jurisdiction, limiting the generalizability of the result. Future research should address this limitation by covering more jurisdictions.

The significant index model (SIM) developed enables HBMM practitioners to objectively assess the criticality of HB constraints and facilitates them to effectively strategize and allocate resources for HBMM.

The SIM, which transforms subjective judgment into the objective assessment of the HBMM constraints' criticality, can assist practitioners, policymakers and other HBMM stakeholders in implementing strategies for the sustainability of HBs.

The cost of residential building maintenance can harmfully affect low-income earners' expenditure if not checked. A customised maintenance concept via a framework will ensure efficient and proper building maintenance operations. The outcome may keep the life cycle cost down. Studies concerning the low-cost housing (LCH) maintenance concept through a framework are scarce in Malaysia. Thus, the study aims to investigate the state of LCH and develop a framework to improve LCH maintenance practices in Malaysia.

The study adopted a soft system methodology (SSM) to comprehend Malaysia's LCH building maintenance practices. The SSM allowed an alternative approach to improve LCH maintenance practices via a developed framework. Virtual interviews were conducted with experts, and findings were presented. It was in line with the SSM seven steps.

The findings show that apart from the poor state of LCH maintenance, there is the absence of a framework to improve maintenance practices, especially in LCH across Malaysia's cities. The findings developed a framework that would reposition the joint management body and management corporation in collaboration with the proposed maintenance agency for better service delivery via substantive, technical and administrative aspects.

This study's data collection is restricted to Pulau Pinang, Kuala Lumpur and Johor through a qualitative research design approach. Future research is needed to consider more extensive coverage and validate the developed framework from this study via a quantitative research design.

Apart from the conceptual model that was developed, the suggested framework can be employed by Malaysia's maintenance practitioners and policymakers as a guideline to improve LCH building maintenance practices across the cities.

This study examined Malaysia's LCH maintenance practices via SSM to identify the state of the houses, identify the information required and propose a suitable framework to improve Malaysia's LCH maintenance practices.

To achieve efficient operation and maintenance (O&M) management, this study seeks to identify critical success factors (CSFs) affecting service delivery factors of O&M services at stratified residential buildings. The purpose of this study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research, this study will further investigate the relationship between the CSF and service performance factors.

This study adopts a combination of qualitative and quantitative techniques that yields conclusive study findings while improving the research’s validity and dependability. Two series of instruments were conducted in an effort to refine the efficient O&M framework variables. Instruments used in addressing the research gap were a questionnaire survey and focus group discussion (FGD). Analysis of data was completed via the Statistical Package for the Social Sciences (SPSS) programme for quantitative data and thematic analysis for qualitative data.

This study concludes that the CSFs directly affect the performance of O&M. Questionnaire survey and FGD findings have refined the CSF into three main categories, namely, building characteristics, O&M management and community participation. FGD experts further suggested that service performance factors can be measured against SERVQUAL service qualities such as reliability, tangible, responsiveness, assurance and empathy.

Future research may consider the inclusion of financial elements in the O&M service delivery.

This study presents a fresh insight into the CSFs that construct an efficient O&M framework through rigorous steps of data collection and analysis. This study proposes impactful guidance for policymakers, practitioners and residents on the significance of all parties’ involvement to support the management of residential buildings, where the current practice of O&M constantly faces complex issues. This study derives novice strategies that should correspond to the growing issues and challenges in managing residential buildings. The deeper insight into the role of O&M represents a direction for the future development of facilities management progress and stratified residential building sectors.

This study aims to improve the use of digitalization in facilities management (FM) for shopping complex facilities in the post-COVID-19 era. The resumption of economic activities, especially in shopping complexes, poses challenges for FM with throngs of shoppers. To tackle these challenges, enhanced and innovative FM practices are necessary.

The study used a qualitative research approach, incorporating case studies, interviews, observations and documentation. It focused on super-regional shopping complexes in the Klang Valley, Malaysia, selecting two complexes for qualitative data collection. Supplementary data were gathered from various sources, including government policy publications, websites, books, journal papers and archival records.

The research provides valuable insights into FM innovations and the application of FM digitalization in shopping complexes after the COVID-19 pandemic. It also addresses challenges faced by FM teams during this period. Recommendations for implementing FM digitalization in super-regional shopping complexes post-COVID-19 include developing skilled personnel, defining appropriate work scopes, strategies and policies, using cost-effective software, and increasing occupant awareness. The involvement of outsourced service providers is advised, emphasizing their understanding of the organization’s business model and innovative approaches.

The findings offer new perspectives on the characteristics of FM digitalization in the commercial sector during business disruptions caused by the pandemic. The proposed strategies are grounded in real industry implementations, aiming to enhance the FM digitalization approach for improved business performance.

In Hong Kong, over 20,000 private residential buildings will be 50 plus years old by 2039. However, building maintenance has not been owners’ popular interest because of the high cost as well as the complexities in justifying whether the quantities and prices of the maintenance works are reasonable. This paper therefore aims to validate the practicality of adopting Scan-to-BIM: Terrestrial Laser Scan (TLS) and Building Information Modelling (BIM) to perform quantity take-offs (QTO) for estimating building maintenance costs.

A 64-year-old tenement building was selected to conduct a case study. In this instance, the building had undergone a Scan-to-BIM survey approach to generate QTO for the bills of quantities for external painting works. The Scan-to-BIM approach includes site visit, positioning of scanning equipment, assignment of circular scan routes, point cloud registration and identification of residual error. After that, time, cost and quality data were logged into contrast with QTO on as-built plans for external wall plastering works.

The “time”, “cost” and “quality” of the Scan-to BIM practice were then examined and compared with the prevailing practices of manual measurements on as-built drawings. As noted from the results, the initial cost of Scan-to BIM is high, owing to the cost of equipment, software and capable available operators. However, the authors identified that the time and cost can be significantly minimised by developing and implementing efficient practices such as preparing a detailed scan plan, equipping modeller with quantity surveying knowledge, using automated object recognition and 5D BIM software packages such as Vico Office and CostX.

The upshot is that Scan-to-BIM could be one of the measures to advance the clarity in the QTO and estimated price of the maintenance projects.

The practicability of Scan-to-BIM has received limited attention on existing building maintenance project. The Scan-to-BIM approach was examined using a case building of a 64-year-old tenement building. The approach demonstrated in this research study is promised to advance the clarity in the QTO and estimated price of maintenance project.

Health-care building maintenance has been receiving concern because of the recent global pandemic. However, there are inadequate broad studies affecting health-care facilities maintenance and feasible solutions in Nigeria. This study aims to conduct an all-inclusive review of public hospital building maintenance issues and proffer possible solutions to improve maintenance practices in health-care buildings via a framework that will support studies in the future.

A review of published papers from 2006 to 2020 was conducted. Based on the keywords, 3 pertinent databases were searched and descriptions of the findings from 40 studies were recognised and used in line with Preferred Reporting Items for Systematic Reviews and Meta-Analyses.

Two main themes (issues and feasible solutions to improve practices) emerged from public health-care building maintenance practices. The study developed a framework that describes the relationship between issues and possible solutions with an emphasis on how to improve human development, management efficiency, technical competence and professional skills, cost-minimisation and others.

As part of the paper implications, emerged issues were group into five categories (human development, management, technical, limited financial resources and others). The proposed framework for future studies will attempt to mitigate issues and proffer feasible solutions to improve hospital building maintenance practices in Nigeria and other developing countries that are facing similar challenges.

To the best of the author’s knowledge, this paper is possibly the first comprehensive review of public health-care building maintenance practices in Nigeria. Moreover, this review demonstrates how the proposed feasible solutions can mitigate problems.

Fluorocarbon (FC) gas, which contributes to the ozone depletion and global warming, is commonly used especially in the refrigeration and air conditioning (RAC) equipment. In Malaysia, lifecycle management of FC gas is still lacking at all stages, especially at the downstream level (maintenance, service, recycle, recovery, and destruction). Thus, the aim of this study is to assess the level of awareness of local stakeholders and consumers regarding FC gas management. Furthermore, the level of awareness among the consumers has been identified based on their educational background. Two sets of questionnaires were developed based on the dichotomous question types (yes/no) and were distributed to local stakeholders and consumers by using convenience sampling in two different programmes. The data were statistically analysed using IBM SPSS software. Findings demonstrate that, in contrast to consumers, local stakeholders have high level of awareness in every section. Remarkably, all non-engineering respondents have a low level of awareness about FC gas management. As a result, capacity building for consumers and service maintenance personnel who are heavily involved in middle steam and downstream lifecycle FC gas management is needed.