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Health-care building maintenance has been receiving concern because of the recent global pandemic. However, there are inadequate broad studies affecting health-care facilities maintenance and feasible solutions in Nigeria. This study aims to conduct an all-inclusive review of public hospital building maintenance issues and proffer possible solutions to improve maintenance practices in health-care buildings via a framework that will support studies in the future.

A review of published papers from 2006 to 2020 was conducted. Based on the keywords, 3 pertinent databases were searched and descriptions of the findings from 40 studies were recognised and used in line with Preferred Reporting Items for Systematic Reviews and Meta-Analyses.

Two main themes (issues and feasible solutions to improve practices) emerged from public health-care building maintenance practices. The study developed a framework that describes the relationship between issues and possible solutions with an emphasis on how to improve human development, management efficiency, technical competence and professional skills, cost-minimisation and others.

As part of the paper implications, emerged issues were group into five categories (human development, management, technical, limited financial resources and others). The proposed framework for future studies will attempt to mitigate issues and proffer feasible solutions to improve hospital building maintenance practices in Nigeria and other developing countries that are facing similar challenges.

To the best of the author’s knowledge, this paper is possibly the first comprehensive review of public health-care building maintenance practices in Nigeria. Moreover, this review demonstrates how the proposed feasible solutions can mitigate problems.

The recent COVID-19 pandemic has exposed the declining conditions of many of the hospital buildings, especially in developing countries. Past studies have shown inadequate maintenance practices but how far regarding Nigerian public hospital buildings is yet to receive empirical research. This paper aims to investigate the underlying issues leading to inadequate maintenance practices and proffers policy options to improve Nigerian public hospital buildings via an unexplored dimension.

The study used a mixed research design method involving both qualitative and quantitative data. First, results from the qualitative phase were analysed and verified at the quantitative phase through a well-structured questionnaire, developed from the qualitative findings across hospital maintenance experts (work/maintenance department, health-care provider, design team and health-care building/service contractor) in Abuja, Lagos and Benin City.

Insufficient funds for maintenance works, absence of planned maintenance programmes, inadequately trained personnel, etc., emerged as the maintenance inadequacies in the public hospital buildings across the cities covered. The paper categorised the cause of inadequate maintenance practices of public hospital buildings into six groups: statutory requirements, design stage, construction stage, budget for maintenance task, managing maintenance unit activities and user’s perception regarding maintenance management.

This paper is limited to maintenance practices of Nigerian public hospital buildings. Future research is needed to evaluate factors that will enhance outsourcing maintenance and the use of the 4th industrial revolution (building information modelling for refurbishment and building automation systems) amongst others in maintenance practices of public hospital buildings.

As part of the practical implication, the government and hospital administrators should make provision for adequate funding and accountability of annual maintenance budgetary allocation. Also, the government should establish a national maintenance policy for public infrastructure with an emphasis on preventive maintenance and contractor’s reputation, outstanding pedigree, technical and financial soundness during build maintenance contract award, etc., were recommended.

This paper reveals that the stakeholders, especially hospital administrators, policymakers and political office holders that are concern with maintenance budget, approval and disbursement concerning maintenance practices in public hospital buildings need to reawaken to her responsibility because of the inadequate implementation across the cities covered.

The cost of residential building maintenance can harmfully affect low-income earners' expenditure if not checked. A customised maintenance concept via a framework will ensure efficient and proper building maintenance operations. The outcome may keep the life cycle cost down. Studies concerning the low-cost housing (LCH) maintenance concept through a framework are scarce in Malaysia. Thus, the study aims to investigate the state of LCH and develop a framework to improve LCH maintenance practices in Malaysia.

The study adopted a soft system methodology (SSM) to comprehend Malaysia's LCH building maintenance practices. The SSM allowed an alternative approach to improve LCH maintenance practices via a developed framework. Virtual interviews were conducted with experts, and findings were presented. It was in line with the SSM seven steps.

The findings show that apart from the poor state of LCH maintenance, there is the absence of a framework to improve maintenance practices, especially in LCH across Malaysia's cities. The findings developed a framework that would reposition the joint management body and management corporation in collaboration with the proposed maintenance agency for better service delivery via substantive, technical and administrative aspects.

This study's data collection is restricted to Pulau Pinang, Kuala Lumpur and Johor through a qualitative research design approach. Future research is needed to consider more extensive coverage and validate the developed framework from this study via a quantitative research design.

Apart from the conceptual model that was developed, the suggested framework can be employed by Malaysia's maintenance practitioners and policymakers as a guideline to improve LCH building maintenance practices across the cities.

This study examined Malaysia's LCH maintenance practices via SSM to identify the state of the houses, identify the information required and propose a suitable framework to improve Malaysia's LCH maintenance practices.

Inadequate strategic planning and maintenance budget may undermine the maintenance of the Higher Education Institution Building (HEIB). Studies have shown that a customised maintenance concept such as Soft System Methodology (SSM) can improve public building maintenance operations. There is a paucity of studies regarding public HEIB maintenance in Nigeria via an SSM approach. Therefore, the research investigated the state of public HEIB and developed a framework to improve public HEIB maintenance practices in Nigeria.

The research adopted SSM to understand Nigeria’s public HEIB maintenance practices. The SSM permitted a substitute approach to improve public HEIB maintenance practices via a developed framework. Data were collated via virtual interviews with experts, and findings were presented in line with the SSM seven steps.

Findings show that besides the shoddy state of public HEIB maintenance, there is no public digitalised HEIB framework to improve maintenance practices across Nigeria’s higher education institutions. The study developed a digitalised framework with the support of Computerised Maintenance Management System from the findings. It would reposition the public HEIB and stir up various agencies/departments/units managing maintenance for better service delivery via integrated delivery, practical, methodological and managerial aspects.

The research investigated Nigeria’s public HEIB maintenance practices via SSM to identify the required document and propose a feasible framework to improve Nigeria’s HEIB maintenance practices. Besides the developed conceptual framework, Nigeria’s HEIB maintenance practitioners and higher institution chief executives can use the recommended framework as guidelines to improve HEIB maintenance practices.

The purpose of this study is to identify existing weaknesses in precast concrete building maintenance and how to overcome it. The contemporary practice of conventional methods in the pre-cast concrete (PC) building maintenance entails many issues such as PC component aesthetic and structural defects, no integration between maintenance systems and lack the intelligent capabilities of linking defect diagnosis operations in maintenance due to poor service delivery and defect repetition. A key problem impeding the widespread adoption of emerging technologies is the lack of competent contractor supporting the effectiveness of implemented information and communication technology than conventional methods and the returns on investment.

The shortcomings of conventional methods are assessed from the perspective of PC buildings. Several data were collected through a case study of eight PC buildings from high-rise and complex buildings.

The conventional methods had significantly little emphasis on defect diagnosis tools. It had also increased the inadequate strategic decision making to analyse information in improving the maintenance project outcomes for PC building.

Building information modelling tools is suggested from findings and lessons learned as a good practice to reduce the repetition of defects on the design specification used and construction practiced.

The purpose of this paper is to discuss the principles for managing precast concrete (PC) building in the context of Malaysian maintenance practice. A large number of clients/contractors in a PC building maintenance project faced many issues due to poor service delivery, less-competent contractor and defect repetition. Meanwhile, conventional method practices tend to be ineffective in Malaysian PC building.

Case studies were used to investigate the practice of maintenance management with eight professional engineers working in the Malaysian PC building maintenance departments.

Interviews were held with these departments and content analysis was used to identify themes that demonstrate effective PC building maintenance management practice. The frontline approaches (new system development with the integration of BIM) and underlying approach such as decision making in defect diagnosis are presented to address the maintenance management problems on PC building such as defect repetition and less-competent contractor.

The underlying approaches include sustaining existing maintenance quality and providing decision making in diagnosis support while the frontline approaches include the use of emerging technologies, efficient control of building performance-based design and monitor the defect component operation in maintenance.

In recent years, there have been many concerns about issues surrounding building maintenance, which are continually increasing. However, there is a lack of comprehensive studies on building maintenance issues, their effects and the way forward. Therefore, the purpose of this paper is to carry out a comprehensive review of building maintenance issues, their effects and the way forward. It also aims to develop a conceptual model that can support future research.

A systematic review of the literature published from 2009 to 2019 was carried out. Five relevant databases were searched, based on this study's search terms, and a narrative synthesis of the results from the included studies was carried out. Studies were eligible for inclusion if they fulfilled the inclusion criteria of this systematic review.

This study has identified and classified building maintenance issues, their effects and the way forward, and also developed a conceptual model that demonstrates the association between issues, their effects and the way forward. The way forward of the conceptual model focuses on effective management, technical capability, development of human resources and cost optimisation.

This paper addresses an important topic: the aspect in which it differs from existing studies is that, in the latter, the researchers studied a single sub-issue, whereas this systematic review includes a comprehensive study of building maintenance issues. Furthermore, this review has demonstrated how the way forward can moderate issues and their effects.

There have been complaints and criticisms of the conditions and performance of university buildings in Malaysia. The purpose of this paper is to report research looking into building maintenance practices in Malaysia.

To achieve its objectives, the research combined a literature review and a case study. The case study aimed to provide a details and factual information on the maintenance procedures of a university.

It was found that the maintenance procedures on the case studied were corrective and budget driven. It was also found that the university favours out‐sourcing to in‐sourcing their maintenance service.

The findings of this study are based on a case, therefore the findings may not represent the maintenance practices of other public universities in Malaysia or elsewhere.

Some universities may adopt some of the good maintenance practices of the university studied. Some of the observations could be helpful to other universities striving to achieve best maintenance practices.

The paper is able to expose the weakness in university maintenance practices in Malaysia and outlines some positive attributes.

The purpose of this paper is to discuss the system approaches and their application for managing IBS building in the context of Malaysian maintenance practice. Currently, the maintenance management method has affected the efficiency of the complex and high-rise industrialised building system (IBS) building maintenance management in Malaysia. Many issues such as poor service delivery, limited budgets, less competent staff and defect repetition emerged because of the usage of conventional method applications (paper-based form). The data revealed that the practice of maintenance management for complex and high-rise IBS buildings needs to be digitalised.

This qualitative research was carried out by conducting literature review and semi-structured interviews. Eight major maintenance organisations were selected based on a conventional method of practice in managing maintenance for complex and high-rise IBS buildings. The computerised system was developed using a data flow diagram and coding. Subsequently, the prototype system was tested.

By having this prototype system, the defect diagnosis and decision-making process become easier, faster and cost-effective in facilitating the maintenance assessment, defect diagnosis and control in relation to IBS building structure components.

In conclusion, the prototype system may improve the effectiveness of maintenance management practices for IBS building structure components in reducing defect design risks such as design calculation error to provide high-quality IBS building structure components for a safe and healthy environment.

To achieve efficient operation and maintenance (O&M) management, this study seeks to identify critical success factors (CSFs) affecting service delivery factors of O&M services at stratified residential buildings. The purpose of this study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research, this study will further investigate the relationship between the CSF and service performance factors.

This study adopts a combination of qualitative and quantitative techniques that yields conclusive study findings while improving the research’s validity and dependability. Two series of instruments were conducted in an effort to refine the efficient O&M framework variables. Instruments used in addressing the research gap were a questionnaire survey and focus group discussion (FGD). Analysis of data was completed via the Statistical Package for the Social Sciences (SPSS) programme for quantitative data and thematic analysis for qualitative data.

This study concludes that the CSFs directly affect the performance of O&M. Questionnaire survey and FGD findings have refined the CSF into three main categories, namely, building characteristics, O&M management and community participation. FGD experts further suggested that service performance factors can be measured against SERVQUAL service qualities such as reliability, tangible, responsiveness, assurance and empathy.

Future research may consider the inclusion of financial elements in the O&M service delivery.

This study presents a fresh insight into the CSFs that construct an efficient O&M framework through rigorous steps of data collection and analysis. This study proposes impactful guidance for policymakers, practitioners and residents on the significance of all parties’ involvement to support the management of residential buildings, where the current practice of O&M constantly faces complex issues. This study derives novice strategies that should correspond to the growing issues and challenges in managing residential buildings. The deeper insight into the role of O&M represents a direction for the future development of facilities management progress and stratified residential building sectors.