Consumer Behavior in Tourism and Hospitality

The study of consumption dynamics and sociodemographics in tourism and hospitality firms: a case for auto-netnography

Philip Coombes

In recent years, the study of consumer behavior has been widely integrated into the body of tourism research. Consumer behaviors are fundamentally dynamic processes; thus…

eWOM revenge in small accommodations: investigating the mediating role of clout in guest de-influencing behaviour in Jamaica

Laleesha Angelee Chamberlain, Yahaira Lisbeth Moreno-Brito, Hak-Seon Kim

As the influence of online reviews has changed how consumers make decisions, this study aims to understand how clout mediates service failure categories leading to “deinfluencing…

User-generated content’s influence on tourist destination image: a generational perspective

Ricardo Correia, Evelina Aksionova, Dominyka Venciute, João Sousa, Ruta Fontes

This study aims to examine the moderating role of generational identity in the relationship between user-generated content (UGC) and tourist destination image. It seeks to unveil…

The impact of value co-destruction on consumer perceived value in peer-to-peer accommodation

Jayani Chamarika Athapaththu

This paper aims to explore how value co-destruction (VCD) impacts on guests perceived value in Airbnb, peer-to-peer (P2P) accommodation platform.

The visible-invisible tension of slum tourism influencers

Adalberto Fernandes

This paper aims to investigate the tension between the visible and invisible aspects in slum tourism influencers’ content, addressing a gap in the literature regarding this kind…

Intentions to choose LGBTQ+ friendly hotels: self-concepts and branding approaches

Heejung Ro

This study aims to examine the intentions of sexual/gender minority travelers to choose LGBTQ+ friendly hotels based on their self-concepts and branding approaches.

Effects of Japanese ryokan photographs on attributes perception, values and purchase intention

Ryuichi Karakawa, David Kwun, Juhee Kang, Tadayuki Hara

This paper aims to explore what attributes of Japanese Ryokans are important to potential customers and to what extent these attributes could enhance perceived values toward…

Craft breweries, neolocalism and visual social media marketing

Velvet Nelson

Craft breweries have a growing role in the beer tourism niche as a place-based attraction but also in daily life as a community space. Research has examined how such breweries can…