Consumer Behavior in Tourism and Hospitality: Volume 18 Issue 3

Characterizing traveling Instagrammers: an exploration of socio-psychological concepts, travel typologies and posting motives

Roman Egger

This study aims to understand how traveling Instagrammers should be characterized by bridging socio-psychological concepts with Instagram usage and travel typologies.

The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry

Van Thanh Nguyen, Le Thai Phong, Nguyen Thi Khanh Chi

This study aims to investigate the impact of AI chatbots on customer trust in AI chatbots for hotel services.

Customer experience in five-star hotel businesses: is it an “experience” for customers?

H. Kader Şanlıöz-Özgen, Metin Kozak

Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to…

Studying the motivations in choosing study tour destinations: evidence from Asian university students

Yui-Yip Lau, Jing (Bill) Xu, Tsz Ching Mang

This study aims to explore university students' push and pull motivational factors towards their study tour destination choices and to investigate the differences between…

Pet tourism: motivations and assessment in the destinations

Amalia Hidalgo-Fernández, Salvador Moral-Cuadra, Antonio Menor-Campos, Tomas Lopez-Guzman

The purpose of this paper is to perform an analysis of how pets in general and dogs in particular condition the planning and realisation of people’s trips. Similarly, the…

Theory of green consumption behavior (TGCB): a case of agro-tourism for sustainable communities and cities of future Bangladesh

Abdulla Al-Towfiq Hasan

The purpose of this study is to explore the antecedents and their impacts on behaviors toward agro-tourism by proposing a theory of green consumption behavior.

Adaptation of the e-servicescape model to the online exhibition industry

Wing Ki Leung, Grace Ho, Rosanna Leung

The servicescape model has been widely adapted in various service industries, but this model may not be applicable if the exhibition is transformed from physical to online…

Customer experience management in themed amusement parks: the impact of safety measures on the physical, social and digital servicescape of Gardaland Park

Angelo Bonfanti, Vania Vigolo, Elisa Gonzo, Ileana Genuardi

This study aims to examine the role of the servicescape in the customer experience management (CEM) of a themed amusement park following the COVID-19 pandemic. Considering the…

Extending the servicescape conceptualization: accounting for perceptions of crowding and risks under the pandemic

Atanu Kumar Nath, Parmita Saha, Xiang Ying Mei

Though many conceptual and empirical studies have been conducted on the servicescape, limited research has focused on how the COVID-19 pandemic has reshaped factors influencing…

Impact of e-servicescape on hotel booking intention: examining the moderating role of COVID-19

Praveen Srivastava, Shelly Srivastava, Niraj Mishra

The paper aims to illuminate the relationship between attitude toward the hotel’s website (e-servicescape) and purchase intention. It proposes modeling the dimension of the…