Consumer Behavior in Tourism and Hospitality: Volume 18 Issue 2

The relative importance of culture in urban tourism: implications for segmentation

Melanie Kay Smith, Ivett Pinke-Sziva, Zombor Berezvai

This paper aims to contribute to urban tourism segmentation studies by examining the role of culture as a motivation for city visits, different preferences for activities and the…

The impact of cruise ship dinescape on travellers’ behaviour

Peter Björk, Hannele Kauppinen-Räisänen, Erose Sthapit

This study aims to examine how cruise ship dinescapes, as a specific type of organized and staged service environment, influence customers’ attitudes, on-board behaviour…

Cruise ship safety measures and their influence on passenger sense of security and purchase intention

Shadi Bahattab, Shiang-Lih Chen McCain, Jeffrey Lolli

The purpose of this study is to investigate whether customers perceive current cruise ship safety measures provided as meeting a sense of security and their influence on purchase…

Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews

Ivan Burkov, Aleksei Gorgadze, Iuliia Trabskaia

This study aims to identify the impact of affective components on behavioral intentions applying electronic word of mouth (eWOM) and is based on the “cognitive–affective–conative”…

Understanding the personality of Europe’s only world surfing reserve

Ana Filipa Martins, Daniela Penela, Margarida G.M.S. Cardoso

This study aims to uncover the destination personality of the World Surfing Reserve (WSR) in Europe, Ericeira, from local stakeholders’ perspectives; understand if WSR recognition…

Career shock of hotel employees and their individual resilience: an exploratory study

Mohamed Mousa, Hala Abdelgaffar

This study aims to investigate the extent to which global shocks like Covid-19, climate crisis or war in Ukraine represent a negative career shock for hotel employees and how…

Employee green behavior in hotels: the role of green human resource management, green transformational leadership and value congruence

Swati Agrawal, Sajeet Pradhan

This study aims to examine the effects of green human resource management (GHRM) and green transformational leadership (GTL) on employees’ green work behavior. This study also…

Hotel branding and COVID-19 managed isolation and quarantine (MIQ) facilities: consequences and lessons learnt

Zazli Lily Wisker, Zoe Morgan

This study aims to understand the consequences of the decision by some hotels during the COVID-19 pandemic to contract their accommodation to be used as managed isolation and…