Consumer Behavior in Tourism and Hospitality: Volume 19 Issue 1

The effects of past and expected experiences on revisit intention: a study of Australian and Indonesian tourists

Dila Maghrifani, Fang Liu, Joanne Sneddon

This study aims to better understand tourists’ revisit intention from their perspectives of past and expected experience and to investigate whether the formation of revisit…

Older the better: senior tourists’ curiosity towards the home-sharing platform

Tosin Tiamiyu

Senior tourist is a salient segment of the tourism sector. This segment reflects a robust ageing population with discretionary income and an appetite for tourism activities…

Examining the structural relationships between perceived value, satisfaction and loyalty among disabled tourists in two world heritage sites

Jessenia Moreno-Manzo, Lluís Coromina, Ariadna Gassiot-Melian

This study aims to explore the dimensions of perceived value of tourists with disabilities at heritage sites. Second, it examines the differences in the precedents of satisfaction…

Impact of environmentally sustainable innovation practices on consumer resistance: the moderating role of value co-creation in eco-hotel enterprises

Ahmed Taher Esawe, Karim Taher Esawe, Narges Taher Esawe

This study aims to investigate the impact of environmentally sustainable innovation practices on consumer resistance to innovation in eco-hotel enterprises and the moderating…

Research note – Sensational museums on TikTok: reaching young virtual tourists with short videos

Pei Mey Lau, Jessica Sze Yin Ho, Padma Pillai

This paper aims to examine how museums reach Generation Z virtual tourists using TikTok videos to elucidate the relationship between the video elements and types of engagement by…

Motivation & stimulus as drivers of leisure travel: an empirical study of Indian female executives

Devashish Dasgupta, Isha Singh

This study aims to understand how female executive travellers should be characterized by inter-winning socio-economic segmentation and leisure travel motivation.

COVID-19, destination image, and destination visit intention: unpacking the impacts of familiarity, generation, and gender amidst COVID-19

Ahmed Hamdy, Riyad Eid

This study aims to analyze the moderating roles of familiarity, generation and gender on the impacts of coronavirus fear-uncertainty on the destination image and visiting…

Restaurant containment measures and perceived service quality: implications for future pandemics

Paulo Ribeiro, Ricardo F. Ramos, Sérgio Moro

This study aims to identify the impact of restaurant pandemic mitigation measures on perceived service quality.

In search of elite travel: visual communication of luxury hotels

Noela Michael, Francesc Fusté-Forné

The relationships between luxury and tourism are manifested in meaningful customer experiences which are focused on exclusive products and services. This paper aims to examine the…

Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic

Vaishali Kaushal, Rajan Yadav

Despite the severe impact of the COVID-19, Maldives was one of the top destinations which witnessed decent tourist arrival amid the pandemic. This study aims to analyze luxury…