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This study aims to evaluate the usability of Google Drive (GD) in addition to measuring the effectiveness of GD and the challenges faced while using this cloud storage application among public library users of Lahore.

The study adopted a sequential explanatory mixed method design comprising the quantitative (QUAN) and qualitative (QUAL) parts. For the QUAN phase, a questionnaire survey was conducted among 384 users of public libraries through purposive sampling. For the QUAL phase, the think aloud technique was performed on several tasks during experiments and verbalized their thoughts and experiences while interacting with the system. The cloud usability model (CUM) was used to measure the “usability” of GD.

Findings indicated that most users were satisfied with GD's obvious features and inherent functions. QUAL results indicated that respondents did most tasks easily, whereas only some could complete the task.

The study is valuable as it is the first time used CUM to measure the perceived usability of GD. Second, the study used a mixed method study to get insights into perceived usability, effectiveness and challenges while using GD. The findings might be helpful for cloud support teams, including GD, as they can enhance certain features of usability, which lead to increased usage among users.

This research work is based on MPhil thesis.

Usability is one of the key concerns in the development of mobile learning applications. The aim of this paper is to design and validate a usability evaluation questionnaire (UEQ) for mobile learning applications.

The UEQ was developed in four stages: selecting primary studies and extracting usability problems, thematic analysis, creating UEQ items and validation and reliability using confirmatory factor analysis (CFA).

CFA to derive the model fit was computed using AMOS to test the construct validity. The model-fit values were within their respective expected acceptance levels. To assess the reliability of the instrument item loadings, the internal consistency coefficients such as Cronbach’s alpha, McDonald’s Omega and composite reliability were considered. Indicator loadings ranged between 0.735 and 0.933, fulfilling the threshold of above 0.7.

The study provides a novel UEQ for mobile learning applications, which can be used by developers and in academic research to assess mobile learning applications.

Designing effective business analytics (BA) platforms that visualise data, provide deep insights and support data-driven decision-making is a challenging task. Understanding the elements shaping BA platform design is crucial for success. The purpose of this study is to explore the impact of visualisation on usability (UI) and user experience (UX) while emphasising the importance of insights understanding in BA platform design.

This paper presents a case study following a startup’s journey as it undergoes two redesign phases for its BA platform. A combination of quantitative and qualitative methods is used to assess UX/UI and insights understanding of the platform. Indicatively this included semi-structured interviews, observations, think-aloud techniques and surveys to monitor runtime per task, number of errors, users’ emotions and users’ understanding.

Our findings suggest that modifications in aesthetics and information visualisation positively influence overall usability, UX, and understanding of platform insights – a critical aspect for the success of the startup.

Our goal is not to make a methodological contribution, but to illustrate how companies, constrained by time and pressure, navigate platform changes without meticulous design and provide learnings on important elements while designing BA platforms.

This paper concludes with suggested methods for assessing BA platforms and recommends practical practices to follow. These practices include recommendations on important elements for BA platform users, such as navigation and interactivity, user control and personalisation, visual consistency and effective visualisation.

This study contributes to practice as it presents a real-life case and offers valuable insights for practitioners.

Professional Identity Formation is the dynamic evolution to “think, act and feel” to become part of a professional community. This document presents the development and the study that aimed to assess the usability of a m-Learning Identity App (MLIA) focused on the formation of professional identity among undergraduate medical students.

MLIA development included four phases: Conceptual, prototype, pilot and implementation, before further deployment. The conceptual model was designed by eight faculty members from three Latin American universities. The prototype was developed and tested with stakeholders. The pilot was performed during 5 weeks before the implementation. Cross-sectional data collected during implementation from 138 medical students who completed a survey to assess the usability of MLIA are presented. During deployment, 977 posts were made on Professional Identity Formation, and examples of these posts are presented.

The prototype and pilot phases demanded improvements. The survey explored (1) Familiarity, (2) Perceived ease of use, (3) Perceived usefulness for Professional Identity Formation, (4) Satisfaction, (5) Intention to reuse (6) Digital aesthetics and (7) Safety. Results from the usability assessment suggest that students perceived MLIA as a secure space with positive aesthetics and ease of use.

Important limitations of the present study include, firstly, that it does not provide information on the effectiveness of the MLIA in shaping professional identity in medical students, it focuses exclusively on its development (conceptual model, prototype, pilot and implementation) and usability. Secondly, the study design did not consider a control group and, therefore, does not provide information on how the App compares with other strategies addressing self-reflection and sharing of meaningful experiences related to professional identity.

MLIA introduces a different approach to education, simulating a secure, easy-to-use, social media with a friendly interface in a safe environment to share academic and motivational moments, transitioning from being to becoming a professional.

Interdisciplinary PhD programs can be challenging as the vital information needed by students may not be readily available; it is scattered across the university’s websites, while tacit knowledge can be obtained only by interacting with people. Hence, there is a need to develop a knowledge management model to create, query and maintain a knowledge repository for interdisciplinary students. This study aims to propose a knowledge graph containing information on critical categories (faculty, classes, dissertations, etc.) and their relationships, extracted from multiple sources, essential for interdisciplinary PhD students. This study evaluates the usability of a participatory-designed knowledge graph intended to facilitate information exchange and decision-making.

The authors used data from multiple sources (such as university websites, faculty profiles, publication and dissertation metadata and crowdsourced data) to generate a knowledge graph in the Neo4J Bloom platform. The authors recruited 15 interdisciplinary PhD students using convenience sampling from the University of Hawaiʻi at Mānoa at various PhD stages to design and populate the knowledge graph. Next, the authors conducted a mixed methods study to perform its usability evaluation. First, the authors engaged the students in a participatory design workshop to identify relevant graph queries. Second, the authors conducted semi-structured interviews to determine the usability of the knowledge graph and rate the queries. Each interview was coded with structural and thematic codes and was further analyzed using sentiment analysis in R programming language.

The usability findings demonstrate that interaction with this knowledge graph benefits PhD students by notably reducing uncertainty and academic stress, particularly among newcomers. Knowledge graph supported them in decision-making, especially when choosing collaborators (e.g. supervisor or dissertation committee members) in an interdisciplinary setting. Key helpful features are related to exploring student–faculty networks, milestones tracking, rapid access to aggregated data and insights into crowdsourced fellow students’ activities. However, they showed concerns about crowdsourced data privacy and accessibility. Although participants expressed the need for more qualitative data in the graph, they noted it helped identify people to talk to about the topics of their interest.

The knowledge graph provides a solution to meet the personalized needs of doctoral researchers and has the potential to improve the information discovery and decision-making process substantially. It also includes the tacit knowledge exchange support missing from most current approaches, which is critical for this population and establishing interdisciplinary collaborations. This approach can be applied to other interdisciplinary programs and domains globally.

This research aimed to raise awareness about the need for safety measures and features of online food delivery applications (OFDAs) to build electronic trust (e-trust) with augmented purchase intention among customers. Moreover, this study explores the attributes of electronic commerce (e-commerce) and how e-trust influences the purchasing intention of consumers while ordering food through OFDAs including fear of contagious diseases. Determinants of e-commerce in the digital era profoundly impact the performance of enterprises.

Data from 493 food consumers collected from Federal Capital Territory (FCT) Pakistan, who were regular users of OFDAs. To scrutinize the dataset, confirmatory factor analysis (CFA) was conducted to assess the construct validity in this research study. Structural equation modeling (SEM), which is facilitated by Smart-PLS, was employed to examine the direct, moderation and mediation effects of the proposed model.

Results revealed the positive and significant impact of the e-trust on the purchase intention. Additionally, e-trust acted as a mediating factor in the connection between electronic security (e-security), electronic privacy (e-privacy), usability, electronic payment (e-payment), electronic innovativeness (e-innovativeness) and the buyer's purchase intention. Furthermore, the fear of contagious viruses negatively moderated the e-trust and purchase intention that weakened buying behavior.

This research is primarily centered on enhancing the comprehension regarding safety orientation within the context of an evolving restaurant industry. The findings of this study hold substantial contributions for academics, web developers, application designers, OFDAs, restaurants and other businesses since they indicate the attractiveness of OFDAs in generating feelings of pleasure and boosting users' intentions to keep using the application.

This review article is focused on the following research questions: RQ1: What are the methods used by authors to collect data in order to evaluate one's profile? RQ2: What are the classification algorithms and ranking metrics used to give suggestions to users? RQ3: How effective are these algorithms and metrics identified in RQ2?

There are four major systematic review phases being carried out in this survey, namely the formulation of research questions, conducting the review, which includes the selection of articles and appraising evidence quality, data extraction and narrative data synthesis.

Collecting from primary sources is more personalized and relevant. Embedded skill sets that have a considerable impact on one’s career aspirations could be mined from secondary sources. A hybrid recommender system helped mitigate the limitations of both. The effectiveness of the models depends not only rely on the filtering techniques used but also on the metrics used to measure similarity and the frequency of words or phrases used in a document.

The study benefits internship program coordinators of a university aiming to develop a recommender or matching system platform for their students. The content of the study may shed a light on how university decision-makers can explore options on what are the techniques or algorithms to be integrated. One of the advantages of internship or industrial training programs is that they would help students align them with their career goals. Research studies have discussed other RS filtering techniques apart from the three major filtering techniques.

The outcome of the study, which is a recommendation system to match a student's profile with the knowledge and skills being sought by organizations, may help ease the challenges encountered by both parties. The study benefits internship coordinators of a university who are planning to create a recommendation system, an innovative project to be used in teaching and learning.

Internship programs can help a student grow personally and professionally. A university student looking for internship opportunities can find it a daunting task to undertake, as there is a vast pool of opportunities offered in the market. The confidence levels needed to match their knowledge, skills and career goals with the job descriptions (JDs) could be challenging. The same holds with companies, as finding the right people for the right job is a tough endeavor. The main objective of conducting this study is to identify models implemented in recommendation systems to give and/or rank suggestions given to users.

While surveys regarding recommender systems (RS) exist, there are gaps in the presentation of various data collection methods and the comparison of recommendation filtering techniques used for both primary and secondary sources of data. Most recommendation systems for internship programs are intended for European universities and not much for Southeast Asia. There are also a limited number of comparative studies or systematic review articles related to recommendation systems for internship programs offered in an Southeast Asian landscape. Systematic reviews on the usability of the proposed recommendation systems are also limited. The study presents reviews of articles, from data collection and techniques used to the usability of the proposed recommendation systems, which were presented in the articles being studied.

In recent years, there has been significant interest in adopting XR (extended reality) technologies such as VR (virtual reality) and AR (augmented reality), particularly in retail. However, extending activities through reality-mediation is still mostly believed to offer an inferior experience due to their shortcomings in usability, wearability, graphical fidelity, etc. This study aims to address the research gap by experimentally examining the acceptance of metaverse shopping.

This study conducts a 2 (VR: with vs. without) × 2 (AR: with vs. without) between-subjects laboratory experiment involving 157 participants in simulated daily shopping environments. This study builds a physical brick-and-mortar store at the campus and stocked it with approximately 600 products with accompanying product information and pricing. The XR devices and a 3D laser scanner were used in constructing the three XR shopping conditions.

Results indicate that XR can offer an experience comparable to, or even surpassing, traditional shopping in terms of its instrumental and hedonic aspects, regardless of a slightly reduced perception of usability. AR negatively affected perceived ease of use, while VR significantly increased perceived enjoyment. It is surprising that the lower perceived ease of use appeared to be disconnected from the attitude toward metaverse shopping.

This study provides important experimental evidence on the acceptance of XR shopping, and the finding that low perceived ease of use may not always be detrimental adds to the theory of technology adoption as a whole. Additionally, it provides an important reference point for future randomized controlled studies exploring the effects of technology on adoption.

This study aims to assess the usability of augmented reality (AR) based mobile app for excavation and earthmoving processes using a novel tool entitled Excavator Augmented Reality (EAR).

A mixed-methods research approach was used through conducting experimentation to collect qualitative and quantitative data collected from the Sri Lankan construction sector. EAR app was used for experimentation in outdoor areas examining how a 360° tracked hydraulic excavator can be navigated in different physical environments similar to the real prospected job.

The findings reveal that EAR could make a considerable impact on enhancing productivity, safety and training processes. However, the developed EAR App subjected to assessment demonstrated the highest satisfaction gap for the auditory aspects. Among the remaining criterion, the satisfaction met user expectations for comfortability and no-risk practice. An analysis of strengths, weaknesses, opportunities and threats (SWOT analysis) conducted revealed that visualising the excavator activities and the requirements of improved features were the highest agreed strengths and weaknesses of the EAR. Among the opportunities for improvement, the necessity of improving emergency and safety reached the highest agreement. Moreover, the study presented the challenges in introducing mobile augmented reality (MAR) to the construction sector under the political, economic, sociocultural, technological, environmental and legal (PESTEL) model along with solutions to be taken.

This study provides a novel approach to addressing the safety, productivity and training concerns in heavy mobile plants and machinery on construction sites which remains to be unexplored to this end.

This study aims to investigate the quality level of the leading three Public Administration Institutes’ (PAIs) websites in the Arab world.

A convenient sample of 203 Jordanian Government employees answered the questionnaire that assessed five quality dimensions (content, navigation, interface design, accessibility and educational purpose) for each website.

The website of PAI of Kingdom of Saudi Arabia recorded a high level in all quality dimensions, whereas the website of PAI of Jordan recorded moderate quality in all dimensions except for accessibility; the website of PAI of Egypt recorded a high level in all quality dimensions except for the educational purpose. Based on the qualitative analysis, participants agreed that the PAI website has the best quality, accessibility, navigation and design compared with the Egyptian and the Jordanian PAIs websites.

Designers of PAI websites should consider end users’ needs and regularly assess the website’s usability. PAIs developers should also establish more interactive portals to provide transparent and effective electronic services to users. The findings are significant in helping policymakers better understand the importance of distance training and learning using websites and platforms.

Developing a high-quality website enhances the relationship between the government and its employees, consequently establishing the credibility and trust of citizens in public services.

To the best of the authors’ knowledge, this is the first study that measures the quality of PAI websites in the Arab world. The findings provide more cross-culture evidence for the e-government and digital literature in helping policymakers develop more technology interactive platforms.