Search results

1 – 10 of over 1000
Article
Publication date: 1 April 2006

Torkil Clemmensen

To outline how psychology as one of the original approaches to humancomputer interaction (HCI) has formed a key part of the HCI literature, and to discuss the need for…

3612

Abstract

Purpose

To outline how psychology as one of the original approaches to humancomputer interaction (HCI) has formed a key part of the HCI literature, and to discuss the need for psychological approaches to HCI and system development.

Design/methodology/approach

The contributions to the journal HumanComputer Interaction is examined from the journal's start in 1985 up to the millennium. The analysis focuses the three main elements, task, user and computer, in the classic study “Psychology of humancomputer interaction” from 1983.

Findings

Provides information about authorship, and form and focus of research published. The paper concludes that already from the beginning, HCI researchers too narrowly used Card et al.'s analytical framework. Today it has developed into a sub‐theory within a multidisciplinary HCI science and in this role it continues to be an important cumulative factor in HCI.

Research limitations/implications

The main conclusion about the role of psychology in HCI only applies to the mainly US authors who published in the journal investigated in the given period. European research focusing on information technology and people may differ in important ways.

Practical implications

A much needed discussion of a central document of historical importance tying together many HCI researchers and a range of HCI studies.

Originality/value

This paper fulfils partly the need for meta‐analyses of the psychological approach to HCI.

Details

Information Technology & People, vol. 19 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 14 March 2022

Rodrigo Freese Gonzatto and Frederick M.C. van Amstel

This research theorizes the condition of human beings reduced to being users (and only users) in human-computer interaction (HCI), a condition that favors them becoming…

Abstract

Purpose

This research theorizes the condition of human beings reduced to being users (and only users) in human-computer interaction (HCI), a condition that favors them becoming objects or targets of commercial dark patterns, racialized profiling algorithms, generalized surveillance, gendered interfaces and heteromation.

Design/methodology/approach

The reconceptualization of the users’ condition is done by confronting HCI theories on users with a dialectical-existential perspective over human ontology. The research is presented as a conceptual paper that includes analyzing and revising those theories to develop a conceptual framework for the user oppression in HCI.

Findings

Most HCI theories contribute to the user oppression with explicit or implicit ontological statements that denies their becoming-more or the possibility of users developing their handiness to the full human potential. Put together, these statements constitute an ideology called userism.

Social implications

HCI needs to acknowledge its role in structuring oppression not just in sexism, racism, classism and ableism, but also the specific relation that pertains to HCI: userism. Similar to other fields, acknowledging oppression is the first step toward liberating from oppression.

Originality/value

The user is an existential condition for HCI theories, yet few theories can explain in depth how this condition affects human development. From the dialectical-existential perspective, the user condition can be dehumanizing. Computers may intensify existing oppressions through esthetic interactions but these interactions can be subverted for liberation.

Details

Aslib Journal of Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-3806

Keywords

Abstract

Details

Designing XR: A Rhetorical Design Perspective for the Ecology of Human+Computer Systems
Type: Book
ISBN: 978-1-80262-366-6

Article
Publication date: 3 June 2022

Pengyi Shen, Demin Wan and Jinxiong Li

In recent years, the application of artificial intelligence and digital technology has increasingly become a priority for online retailers. It is crucial to choose a way…

Abstract

Purpose

In recent years, the application of artificial intelligence and digital technology has increasingly become a priority for online retailers. It is crucial to choose a way to make use of humancomputer interaction (HCI) design to exert the positive influence of intelligent technology on consumer welfare. Despite the increasing use of HCI design in online retail context, there remain limitations in their effect of consumer well-being improvement. Although there is extensive literature in the field of consumer well-being improvement, few studies have empirically examined how HCI design drives the improvement of consumer well-being in the online retail context. Therefor, this study aims to deeply and systematically analyze the psychological mechanism between HCI and consumer well-being in the online retail environment.

Design/methodology/approach

The empirical analysis is based on data collection of 476 samples of online shoppers through the online survey method. From the perspective of autonomy, this study deeply analyzes the influence mechanism of different dimensions of HCI perception on consumer well-being.

Findings

The results indicated that autonomy plays a positive intermediary role in the impact of perceived connectivity, perceived personalization, perceived control and perceived responsiveness on the eudaimonia and hedonic enjoyment. Also, it revealed that psychological resistance negatively regulates the impact of perceived connectivity, perceived personalization and perceived control on autonomy, while experience purchase positively regulates the impact of autonomy on hedonic enjoyment.

Originality/value

This paper expands the research situation of consumer well-being by making integration of the dual structure of subjective well-being and psychological well-being to define the psychological mechanism and boundary conditions of the impact of HCI perception on consumer well-being. The main contribution of this study is to provide enlightenment for online retail enterprises to improve HCI design and help consumers enhance long-term well-being.

Details

Nankai Business Review International, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-8749

Keywords

Article
Publication date: 10 June 2021

Xia Zhang, Youchao Sun and Yanjun Zhang

Semantic modelling is an essential prerequisite for designing the intelligent humancomputer interaction in future aircraft cockpit. The purpose of this paper is to…

Abstract

Purpose

Semantic modelling is an essential prerequisite for designing the intelligent humancomputer interaction in future aircraft cockpit. The purpose of this paper is to outline an ontology-based solution to this issue.

Design/methodology/approach

The scenario elements are defined considering the cognitive behaviours, system functions, interaction behaviours and interaction situation. The knowledge model consists of a five-tuple array including concepts, relations, functions, axioms and instances. Using the theory of belief-desire-intention, the meta-model of cognitive behaviours is established. The meta-model of system functions is formed under the architecture of sub-functions. Supported by information flows, the meta-model of interaction behaviours is presented. Based on the socio-technical characteristics, the meta-model of interaction situation is proposed. The knowledge representation and reasoning process is visualized with the semantic web rule language (SWRL) on the Protégé platform. Finally, verification and evaluation are carried out to assess the rationality and quality of the ontology model. Application scenarios of the proposed modelling method are also illustrated.

Findings

Verification results show that the knowledge reasoning based on SWRL rules can further enrich the knowledge base in terms of instance attributes and thereby improve the adaptability and learning ability of the ontology model in different simulations. Evaluation results show that the ontology model has a good quality with high cohesion and low coupling.

Practical implications

The approach presented in this paper can be applied to model complex human–machine–environment systems, from a semantics-driven perspective, especially for designing future cockpits.

Originality/value

Different from the traditional approaches, the method proposed in this paper tries to deal with the socio-technical modelling issues concerning multidimensional information semantics. Meanwhile, the constructed model has the ability of autonomous reasoning to adapt to complex situations.

Details

Aircraft Engineering and Aerospace Technology, vol. 93 no. 5
Type: Research Article
ISSN: 1748-8842

Keywords

Article
Publication date: 18 January 2022

Amela Karahasanović and Alma Leora Culén

This study aims to propose a service-dominant logic (S-DL)-informed framework for teaching innovation in the context of humancomputer interaction (HCI) education…

Abstract

Purpose

This study aims to propose a service-dominant logic (S-DL)-informed framework for teaching innovation in the context of humancomputer interaction (HCI) education involving large industrial projects.

Design/methodology/approach

This study combines S-DL from the field of marketing with experiential and constructivist learning to enable value co-creation as the primary method of connecting diverse actors within the service ecology. The approach aligns with the current conceptualization of central university activities as a triad of research, education and innovation.

Findings

The teaching framework based on the S-DL enabled ongoing improvements to the course (a project-based, bachelor’s-level HCI course in the computer science department), easier management of stakeholders and learning experiences through students’ participation in real-life projects. The framework also helped to provide an understanding of how value co-creation works and brought a new dimension to HCI education.

Practical implications

The proposed framework and the authors’ experience described herein, along with examples of projects, can be helpful to educators designing and improving project-based HCI courses. It can also be useful for partner companies and organizations to realize the potential benefits of collaboration with universities. Decision-makers in industry and academia can benefit from these findings when discussing approaches to addressing sustainability issues.

Originality/value

While HCI has successfully contributed to innovation, HCI education has made only moderate efforts to include innovation as part of the curriculum. The proposed framework considers multiple service ecosystem actors and covers a broader set of co-created values for the involved partners and society than just learning benefits.

Details

Interactive Technology and Smart Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-5659

Keywords

Article
Publication date: 2 November 2010

Steve Bailey and Jay Vidyarthi

The purpose of this paper is to question why records management is not currently able to fully meet the needs of its users and to explore the potential role of human

3641

Abstract

Purpose

The purpose of this paper is to question why records management is not currently able to fully meet the needs of its users and to explore the potential role of humancomputer interaction (HCI) in helping it to address this weakness.

Design/methodology/approach

The paper has been jointly written by two authors: one a records manager; the other an experienced HCI practitioner. It draws on the experience of the records professional to identify some of the challenges facing records management today, particularly the problems it faces trying to meet the (differing?) needs of both the organization as a whole and of individual users. The HCI practitioner then explores how the application of HCI principles to the design of recordkeeping systems may offer a fresh perspective in meeting these twin demands.

Findings

Records management is heavily reliant on the participation of individual and collective users to achieve its aims, and yet the understanding of their requirements is often basic and simplistic. In part this is due to a concentration on the needs of “the organization” as a whole and of the traditional focus records management has had on standardisation. The authors argue that whilst this organizational perspective remains important, it cannot be addressed at the expense of providing genuine benefits to the individual user. The field of HCI offers a proven, robust and sophisticated way of identifying and meeting the needs of users in ways which could enable records management to meet the needs of both its “masters”.

Practical implications

The application of HCI principles to the design of recordkeeping systems could fundamentally alter the way in which we view the implementation of record management technologies. It also raises questions about the limitations of striving to adopt a purely “standards based” approach to records management which runs counter to much of the prevailing wisdom regarding the perceived objectives of records management.

Originality/value

This paper marks the first exploration of the benefits that might be achieved by applying the field of HCI to records management. As such it represents the first important step towards creating a new inter‐disciplinary approach to achieving records management systems that fully meet the needs of their users.

Details

Records Management Journal, vol. 20 no. 3
Type: Research Article
ISSN: 0956-5698

Keywords

Article
Publication date: 3 April 2009

J.H. Abawajy

The purpose of this paper is to explore characteristics of humancomputer interaction when the human body and its movements become input for interaction and interface…

3985

Abstract

Purpose

The purpose of this paper is to explore characteristics of humancomputer interaction when the human body and its movements become input for interaction and interface control in pervasive computing settings.

Design/methodology/approach

The paper quantifies the performance of human movement based on Fitt's Law and discusses some of the human factors and technical considerations that arise in trying to use human body movements as an input medium.

Findings

The paper finds that new interaction technologies utilising human movements may provide more flexible, naturalistic interfaces and support the ubiquitous or pervasive computing paradigm.

Practical implications

In pervasive computing environments the challenge is to create intuitive and user‐friendly interfaces. Application domains that may utilize human body movements as input are surveyed here and the paper addresses issues such as culture, privacy, security and ethics raised by movement of a user's body‐based interaction styles.

Originality/value

The paper describes the utilization of human body movements as input for interaction and interface control in pervasive computing settings.

Details

International Journal of Pervasive Computing and Communications, vol. 5 no. 1
Type: Research Article
ISSN: 1742-7371

Keywords

Abstract

Details

Designing XR: A Rhetorical Design Perspective for the Ecology of Human+Computer Systems
Type: Book
ISBN: 978-1-80262-366-6

Article
Publication date: 5 February 2018

Lei Li, Qingyun Huang, KwanHo Yeung and Zhaoquan Jian

The purpose of this paper is to investigate the effect of human-computer interaction (HCI) on customers’ perceived electronic service (e-service) value and the mediating…

Abstract

Purpose

The purpose of this paper is to investigate the effect of human-computer interaction (HCI) on customers’ perceived electronic service (e-service) value and the mediating role of task-technology fit (TTF) in that effect.

Design/methodology/approach

This paper develops a model based on service-dominant logic (SDL) and TTF theory, and validates it using a hierarchical regression with the data collected from 634 online banking customers in Guangdong Province and Guangxi Zhuang Autonomous Region in China.

Findings

The findings reveal that HCI in e-service contexts comprises five components. Three fundamental components (i.e. technology functionality, customer technology readiness and task routine) contribute to value co-creation. Two core components (i.e. interaction between customer technology readiness and technology functionality, and interaction between task routine and technology functionality) are inhibitors, but the inhibitory effect of the former is only significant in the Guangdong sample. TTF takes a mediating role in these relationships, but the mediating effect of the former core component is only significant in the Guangdong sample.

Originality/value

This paper explains two basic questions about the trigger points of value co-creation in e-service contexts (i.e. what their operational definitions are and how to measure them) and unlocks the “black box” of value co-creation by taking TTF as a mediator. SDL and TTF theory are extended. The paper provides suggestions for how practitioners can efficiently advance value co-creation with customers.

Details

Industrial Management & Data Systems, vol. 118 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

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