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Companies are beginning to rely more on customer participation (CP). As a result, consumers are expected to expend more resources throughout the service exchange. Through three studies, this study aims to examine the effect of CP on customers’ evaluations of these exchanges. Study 1 examines the interaction between two levels of CP (low versus high) and shopping experience type (hedonic versus utilitarian). In Study 2, the focus shifts to understanding the negative consequences of high CP. In Study 3, the authors explore how the negative effects of high CP can be mitigated.

Scenario-based experiments were implemented across three studies. This study used multivariate analysis of variance (Study 1) and PROCESS (Hayes, 2018; Studies 2 and 3) to uncover how consumers respond to CP.

Results of Study 1 indicate that the CP level negatively impacts satisfaction and positive word-of mouth (PWOM) in a utilitarian context but has no effect in a hedonic context. Study 2 finds that the negative effects of high CP on satisfaction and PWOM are mediated by fairness and frustration. Study 3 suggests that these negative results can be mitigated by offering a financial incentive.

This study’s two primary objectives address specific calls in the CP literature. First, this study examines the effects of increased CP during hedonic and utilitarian shopping experiences. Second, this study investigates mediators and moderators associated with the negative effects of increased CP, shedding light on how the consumer processes high CP service encounters.

Mental ill health is on the rise amongst undergraduate students and has been investigated using both positivist/quantitative and exploratory/qualitative research methods. However, the lived experiences of mature students who have mental ill health have not been directly investigated. A limited research literature suggests that challenges particular to mature undergraduate students can cause mental ill health or exacerbate existing needs. Further research exploring the lived experiences of mature undergraduate students with mental ill health is thus warranted.

A qualitative approach was adopted to explore lived experiences of mental ill health for mature students in higher education. The interpretative phenomenological analysis (IPA) explores the experience of higher education mature students who self-identify as having mental ill health. Five participants were interviewed about their personal stories and perceptions.

The study found that participants interpreted the experience of mental ill health as very difficult with no redeeming features reported. A lack of control over mental ill health experiences was contrasted with attempts to control mental ill health, whether successful or not, in order to progress with their learning. Participants conceptualised being mature undergraduate students as a last chance succeed in life, education or a career. This increased stress that interacted with their mental ill health symptoms.

IPA calls for a small, homogenised participant sample. This limits generalisation of the research findings. Recruitment criteria welcomed participants who self-identified as experiencing mental ill health, leading to potential bias in reported lived experiences.

The research findings highlight the value of considering the lived experience of students experiencing mental ill health whilst studying. Whilst general approaches to support can be successful, this research demonstrates how higher educational professionals must orient towards an ideographic perspective when considering how to provide individualised, inclusive support for students experiencing mental ill health. A discussion on how this can be actualised is provided.

The research provides impetus to the perspective that students have unique lived experiences of mental ill health, and that this is particularly so for mature undergraduate students. A key social implication of this is that, whilst positive based, one-size fits most, interventions for students experiencing mental ill health are useful, higher education educators must also be cognizant of unique, dynamic experiences each student will have. As such, there is a need to move towards a relational, dialogic approach when considering and designing tailored support.

Mature undergraduate students who experience mental ill health are at risk of not reaching their potential. Yet despite this, exploration of mature undergraduate student's experiences of mental ill health is nascent in the academic literature. Research considering their unique perspectives as an avenue to develop joint compassionate understandings and interactions between students and educators are additionally scant. The current study begins to address this dearth of exploration and commentary. It provides an idiosyncratic, novel inquiry into this important issue.

Replication is essential to science for the purpose of (1) updating previously accepted knowledge and (2) testing the boundary conditions of this knowledge. Although Bader et al.’s (2018) impactful paper on gender harassment experienced by expatriates was only published five years ago, there have been two relevant exogenous shocks to the environment since they collected their data, making this study an excellent target for replication.

Three-hundred ninety-one expatriates who were currently working in 79 different countries completed an electronic survey that included scales for gender harassment, ethnicity harassment, general stress, frustration and job satisfaction. Data were analyzed using partial least-squares structural equation modeling (PLS-SEM) in Stata17.

Consistent with prior research, gender had a significant relationship with workplace gender harassment (ß = 0.228, p < 0.001) such that males experienced lower levels of harassment than other expatriates. The relationship between race/ethnicity and experiences of ethnicity harassment was dependent upon model specification. Workplace harassment had a negative relationship with job satisfaction (gender harassment, ß = −0.114, p = 0.030; ethnicity harassment; ß = −0.146, p = 0.002) and a positive relationship with frustration (gender harassment, ß = 0.231, p < 0.001; ethnicity harassment, ß = 0.213, p < 0.001).

Using a larger, more diverse sample than that used in prior research, the authors were able to test the generalizability of accepted knowledge. While the authors replicated many findings identified in prior research, they failed to replicate the effects pertaining to the relationship between macro-level variables and experiences of harassment. Given that macro-level variables play a key role in status construction theory (SCT), this research raises important questions for future work.

This paper aims to study the formation and preservation of behavioral integration (BI) in the top management team (TMT) of The Church of Jesus Christ of Latter-day Saints from 1844 to the present.

An analytically structured history approach within a case exemplar framework is adopted. Theoretical insights are extrapolated from the case study to form a process model of BI formation and preservation in TMTs.

The findings reveal that three factors primarily influence BI creation (induction, education and cementation) and that BI is preserved via an iterative process that is driven by CEO conservatorship, intentional mentoring and social modeling.

This study investigates an unexplored area in upper echelons theory: the process by which BI is formed and preserved in TMTs and presents a process model of BI formation and preservation that shifts attention in the literature from analyses of the effect of BI on various organizational outcomes to how it can be formed in the first place and then preserved.

Loneliness is widely prevalent in modern society. Despite the growth in studies, very limited studies so far have attempted to systematically review the literature. This study aims to consolidate the antecedents of loneliness by reviewing the literature.

The systematic literature review method is adopted to identify the antecedents. Full texts of each article were taken for analysis which was published from 2002 to 2022. Multiple databases were examined and total of 60 articles were included for systematic literature review.

The study presents the descriptive analysis of the articles. Also, the paper thematically presents the key antecedents of loneliness in three themes (a) Loss of love, (b) Individual cognitive and personal factors and (c) Childhood experiences and parenting practices. The study also highlights the moderating effect of demographic factors and lifestyle changes.

The current study is the first systematic literature review to present the antecedents of loneliness. The study contributes by offering an enhanced understanding of loneliness. Also, the study presents contemporary understanding of loneliness and proposes a conceptual framework. The findings are useful to academicians as well as policymakers.

This paper aims to investigate how the gap between a multinational enterprise’s (MNE) productivity and that of its competitor determines the utilization of expatriate managers in its foreign subsidiaries.

The authors first develop a formal analytical model where expatriate managers are relatively more reliable and expensive while local managers are prone to job-hopping. The authors then test the predictions of the analytical model using subsidiary-level data of Korean MNEs.

The findings show a positive relationship between the productivity gap and the share of expatriate managers in a foreign subsidiary. The empirical findings also show that the job position (middle versus top managers) is another key determinant of the utilization of expatriate managers.

The results of this paper are consistent with the literature that finds that MNEs choose a governance structure that minimizes the hazard of opportunism in their subsidiaries, yet the paper reveals a novel aspect of the determinants of expatriate utilization.

Important research once thought unassailable has failed to replicate. Not just in economics, but in all science. The problem is therefore not in dispute nor are some of the causes, like low power, selective reporting, the file drawer effect, publicly unavailable data and so forth. Some partially worthy solutions have already been offered, like pre-registering hypotheses and data analysis plans.

This is a review paper on the replication crisis, which is by now very well known.

This study offers another partial solution, which is to remind researchers that correlation does not logically imply causation. The effect of this reminder is to eschew “significance” testing, whether in frequentist or Bayesian form (like Bayes factors) and to report models in predictive form, so that anybody can check the veracity of any model. In effect, all papers could undergo replication testing.

The author argues that this, or any solution, will never eliminate all errors.

In the early 1970s, clinical evidence emerged documenting causal links between prenatal alcohol exposure (PAE) and children’s behaviors as observed by child welfare social workers (CWSWs). Unfortunately, fetal alcohol spectrum disorders (FASD) remain on the margins of public health priorities. The purpose of this study was to elicit the views of child welfare social workers when responding to case of or suspected FASD.

A sample (N = 18) of CWSWs, allied health professionals and foster parents were interviewed.

Findings indicate that social workers struggle with their statutory duty to plan safe care for children with or suspected of having FASD. Emergent themes include struggling with advocacy, professional devaluation and lack of procedural guidance.

Social workers need a clear pathway and FASD knowledge to guide their interventions and enhance their capacity to advocate for affected children.

An abundance of research documents the direct effect of PAE on physical, cognitive and behavioral outcomes. However, few studies focus on the critical interface of children with an FASD entering public care and the social workers responsible for planning their safe care. This study sought to document social workers’ response to this vulnerable cohort of children.

This study aims to focus on the supply chain (SC) cost drivers of healthcare industries in the USA, as SC costs have increased 40% over the last decade. The second-most significant expense, the SC, accounts for 38% of total expenses in a typical hospital, while most other industries can operate within 10% of their operating cost. This makes healthcare centers supply-chain-sensitive organizations with limited facilities for high-quality healthcare services. As the cost drivers of healthcare SC are almost unknown to managers, their jobs become more complex.

Guided by pragmatism and positivism paradigms, a cross-sectional study has been designed using quantitative and deductive approaches. Both primary and secondary data were used. Primary data were collected from health centers across the country, and secondary data were from healthcare-related databases. This study examined the attributes that explain the most significant variation in each contributing factor. With multiple regression analysis for predicting cost and Student's t-tests for the significance of contributing factors, the authors of this study examined different theories, including the market-based view and five-forces, network and transaction cost analysis.

This study revealed that supply, materials and services represent the most significant expenses in primary care. Supply-chain cost breakdown results in four critical factors: facility, inventory, information and transportation.

This study examined the data from primary and secondary care institutions. Tertiary and quaternary care systems were not included. Although tertiary and quaternary care systems represent a small portion of the healthcare system, future research should address the supply chain costs of highly specialized organizations.

This study suggests methods that can help to improve supply chain operations in healthcare organizations worldwide.

This study presents an empirically proven methodology for testing the statistical significance of the primary factors contributing to healthcare supply chain costs. The results of this study may lead to positive policy changes to improve healthcare organizations' efficiency and increase access to high-quality healthcare.