Search results

This research aims to investigate the effects of e-service quality on customer satisfaction and customer loyalty. The moderating effects of web design and trust in the relationship between e-service quality and customer satisfaction are also explored.

A conceptual model involving various dimensions of e-service quality, customer satisfaction, loyalty, price perception and web design is developed, and hypothesized relationships are tested using Hayes’s PROCESS macros. A survey instrument and data from 650 respondents who are regular e-buyers from the southern part of India are used.

The results indicate that e-service quality positively relates to customer satisfaction and loyalty. The findings also suggest that price perception and trust are vital in enhancing customer satisfaction. Further, the indirect effect of e-service quality on customer loyalty through customer satisfaction is supported. Finally, web design (first moderator) and trust (second moderator) significantly influence the relationship between e-service quality and customer satisfaction.

This research underscores the importance of e-service quality, web design, and trust in influencing customer satisfaction. Based on the findings from this study, e-retailers are suggested to discover the methods of building and improving customer trust and create a web design that is appealing to the customer to enhance satisfaction and loyalty. Some of the limitations of this study include common method bias and social desirability bias. However, the authors have taken adequate care to minimize these biases.

This paper used the e-service quality model and investigated the consequences of e-service quality during the post-pandemic new normal period in a developing country (India). The double moderation of web design and trust is a novel idea that previous researchers have not explored to the best of the authors' knowledge and makes a significant contribution to service marketing. In addition to providing resounding evidence of direct relationships, the three-way interaction investigated in this study makes this study unique and pivotal.

Various designs of corrugated webs include trapezoidal, sinusoidal, triangular and rectangular profiles. The increasing use of curved plates has prompted the creation of I-sections made of steel with a corrugated web design. This study aims to examine the effectiveness of an I-beam steel section that features a perforated-triangular web profile.

In the current study, finite element analysis was conducted on corrugated-perforated steel I-sections using ANSYS software. The study focused on inspecting the design of the perforations, including their shape (circle, square, hexagon, diamond and octagon), size of perforations (80 mm, 100 mm and 120 mm) and layout (the position of web perforation), as well as examining the geometric properties of the section in term of bending, lateral torsional buckling, torsion and shear behavior.

The study revealed that perforations with diamond, circle and hexagon shapes exhibit good performance, whereas the square shape performs poorly. Moreover, the steel section’s performance decreases with an increase in perforation size, regardless of loading conditions. In addition, the shape of the web perforations can also influence its stress distribution. For example, diamond-shaped perforations have been found to perform better than square-shaped perforations in terms of stress distribution and overall performance. This was because of their ability to distribute stress more evenly and provide greater support to the surrounding material. The diagonal alignment of the diamond shape aligns with principal stress directions, allowing for efficient load transfer and reduced stress concentrations. Additionally, diamond-shaped perforations offer a larger effective area, better shear transfer and improved strain redistribution, resulting in enhanced structural integrity and increased load-carrying capacity.

Hence, the presence of lateral-torsional buckling and torsional loading conditions significantly impacts the performance of corrugated-perforated steel I-sections.

The purpose of this work is to perform the finite element analysis (FEA) for the numerical discretization of sections with different arrangements of Web openings to investigate the torsion behavior. Typical hexagonal and circular Web opening sections are extensively used in steel construction due to economic development in building design. However, the use of sections with different arrangements of Web opening had improved the performance of the section with Web opening in terms of structural behavior which leads to economic design compared to typical I-beam.

The accuracy of FE results allows extensive numerical analysis of stress concentration magnitude for sections with Web openings, concentrating on the sizes and positions of the Web opening. Five shapes and three sizes of Web opening are used in this work. The shapes involved are c-hexagon, hexagon, octagon, circular and square, whereas the sizes of the Web opening involved are 0.67 D, 0.75 D and 0.80 D where D is the height of the Web. Two types of models for 200 × 100 × 8×6 mm steel section involved which is Model 1, where the section with 50 mm edge and 150 mm center-to-center distance and Model 2, where the section with 100 mm edge and 200 mm center-to-center distance.

It was found that these configurations affect the section with various shapes of Web openings sizes (0.67 D, 0.75 D, and 0.80 D). This also includes the spacing distances, with 50 mm edge and 150 mm center-to-center distance and also a section with 100 mm edge and 200 mm center-to-center distance. Through the FEA results of Model 1 and Model 2, it is found that 50% reduction in horizontal member length in hexagon Web opening, from 50 mm to 20 mm, caused increment about 30%–53% stress concentration in Web for c-hexagon. However, for a stress analysis of c-hexagon, geometry resulted in a lower stress concentration in the Web than other Web opening.

Additionally, the work emphasized the efficiency of Web opening shapes by using an appropriate Web opening radius in section with c-hexagon, hexagon, octagon, square and circular shapes. The final results show the contribution of appropriate Web opening radius to increase the section torsional capacity. It is observed that the torsional capacity at certain loading condition and its angle of twist is analysed.

This study explored the current and desired use of web-search, particularly for health information, by adults with intellectual disability.

The authors surveyed 39 participants who were in supported employment or attending day centers in Australia. The survey, delivered through structured interviews, increased participation with data in a form of the participants' narratives. The responses were analyzed through a form of thematic analysis.

This study's results present the participants' daily health information interests, approaches to finding information and expectations for self-sufficiency. Participants' interest was in information to stay healthy rather than purely clinical information. The participants were keen to use online information in, accessible as well as entertaining and engaging formats. Supporting others close to the participants was the prominent intention of participants' health information access. Participants showed aspirations for an autonomous life by wanting to learn how to search.

The findings of this study provide some avenues for consumer health information access to be respectful and inclusive of users with intellectual disability, both from an accessible design perspective as well as from a learning and support standpoint.

This study complements other human–computer interaction (HCI) studies which observe how adults with intellectual disability can be supported to engage with web search; this study offers the adults' verbalized perspectives on how adults wish to interact with web searching for health information, nuanced by adults' existing abilities and support needs.

There is a growing mismatch between the skill demands of the industry and the offerings of academia. One way of reducing this mismatch is by improving collaborations between practitioners and instructors using web-networking platforms. However, it is important to understand practitioners’ considerations while collaborating with instructors. Therefore, this study identified these considerations in order to infer inputs for the design of the graphical user interface (GUI) of a web-based platform for connecting instructors and practitioners.

A mixed method was adopted through a survey and focus group. A survey was used to capture practitioners’ considerations while collaborating with instructors for student development, and a focus group helped uncover an in-depth understanding of the study phenomena. The data were analyzed using descriptive and inferential statistics and thematic analysis.

The results show the willingness of practitioners to collaborate with instructors for student development, the ways by which practitioners are willing to meet instructors' course-support needs and their considerations in deciding to do so. Slight differences were observed between the results of the survey and the focus group regarding the ranking of the practitioners’ considerations. The study highlighted demographic differences in practitioners’ considerations when deciding on meeting instructors' course-support needs. The results provide a basis to deduce the GUI inputs of web-networking platforms for connecting instructors and practitioners.

This study revealed practitioners’ design needs and GUI inputs to facilitate the design of web-networking platforms for connecting instructors and practitioners. This study also contributes to user interface design principles, theories on individual differences and practitioners’ involvement in student professional development.

Basically, connections are used to transfer the force supported by structural members to other parts of the structure. The flush end-plate bolted beam to column connection is one type that has been widely used because of its simplicity in fabrication and rapid site erection. The purpose of this study is to determine the moment-rotation curve, moment of resistance (MR) and mode of failure, and the results were compared with existing results for normal flat web connections.

In this study, the connection modeled was the flush end-plate welded with triangular web profile (TriWP) steel beam section and then bolted to a UKC column flange. The bolted flush end-plate semi-rigid beam to column connection was modeled using finite element software. The specimen was modeled using LUSAS 14.3 finite element software, with dimensions and parameters of the finite element model sizes being 200 × 200 × 49.9 UKC, 200 × 100 × 17.8 UKB and 200 × 100 with a thickness of 20 mm for the endplate.

It can be concluded that the MR obtained from the TriWP steel beam section is different from that of the normal flat web steel beam by 28%. The value of MR for the TriWP beam section is lower than that of the normal flat web beam section, but the moment ultimate is higher by 21% than the normal flat web. Therefore, it can be concluded that the TriWP section can resist more acting force than the normal flat web section and is suitable to be used as a new proposed shape to replace the normal flat web section for a certain steel structure based on the end-plate connection behavior.

As a result, the TriWP section has better performance than the flat web section in resisting MR behavior.

Castellated and cellular beams achieved the same strength as solid I-beams with the same depth, resulting in significantly lighter and more economical structures. The purpose of this study is to analyse the bending behaviour of I-beam steel sections with certain web openings by finite element analysis.

The accuracy of finite element results allows extensive numerical analysis of sections with web openings, concentrating on the web opening sizes and web opening positions. These assumptions can increase the induced section load with various shapes of web opening depth and web opening shapes of c-hexagon, hexagon, octagon, circular and square. This also includes spacing distances, with a 50-mm edge and 150-mm centre-to-centre distance and a section with a 100-mm edge and 200-mm centre-to-centre distance. Generally, the adjustment of the opening geometry (by reducing the angle of web pitch or reducing the opening depth depending on analysed parameters) may influence the bending behaviour.

Additionally, Model 2 was found to be the optimum model compared to Model 1, mainly in terms of bending. Moreover, the I-beam with a c-hexagon shape opening exhibited the lowest displacement compared to other sections with other web opening shapes. Section with a different arrangement of web opening, Type E shows the lower displacement while higher displacement is observed for Type A and also higher displacement considered for Type G. The optimum model is associated with Type E, followed by Type D, compared to other types of certain web opening and I-beam.

The use of sections with different arrangements of web opening improved the performance of the perforated section in terms of structural behaviour, compared to typical I-beam, thus leading to economic design.

Fish quarantine is a measure to prevent the entry and spread of quarantine fish pests and diseases abroad and from one area to another within Indonesia's territory. Based on these backgrounds, this study aims to identify the knowledge, knowledge management (KM) processes and knowledge management system (KMS) priority needs for quarantine fish and other fishery products measures (QMFFP) and then develop a classification model and web-based decision support system (DSS) for QMFFP decisions.

This research methodology uses combination approaches, namely, contingency factor analysis (CFA), the cross-industry standard process for data mining (CRISP-DM) and knowledge management system development life cycle (KMSDLC). The CFA for KM solution design is performed by identifying KM processes and KMS priorities. The CRISP-DM for decision classification model is done by using a decision tree algorithm. The KMSDLC is used to develop a web-based DSS.

The highest priority requirements of KM technology for QMFFP are data mining and DSS with predictive features. The main finding of this study is to show that web-based DSS (functions and outputs) can support and accelerate QMFFP decisions by regulations and field practice needs. The DSS was developed using the CTree algorithm model, which has six main attributes and eight rules.

This study proposes a novel comprehensive framework for developing DSS (combination of CFA, CRISP-DM and KMSDLC), a novel classification model resulting from comparing two decision tree algorithms and a novel web-based DSS for QMFFP.

The unexpected outbreak of COVID-19 has expedited the trend toward online education. To facilitate undisruptive learning, EdTech companies are continuously working on providing solutions to restore teaching and learning practices. This has caused a significant behavioral shift of the investors in the EdTech market. This study aims to analyze the effects of Web Market Traffic on the increased number of investors funding an EdTech Company in the market.

By drawing on the multi-method web analytics approach, this study analyses the nexus between Web Market Traffic and Investor's Behavior in the US and India, proving the hypothesized relationship in the proposed Model using a data sample of 300 EdTech Players.

There is a significant difference between the investor's behavior in India and the US. This study shows that the investors in the US are more inclined towards investing in EdTech companies in comparison to India. The Results demonstrate that monthly visits of consumers and the number of acquisitions by players positively affect the investor's behavior, while bounce rates take a toll on the number of investors.

This Study suggests that EdTech investors in the US and India should harness Web Traffic to capture the EdTech market. Further, this study offers practical implications that EdTech players can use to attract potential investors and increase brand visibility by improving web market traffic parameters.

This paper's original contribution is to empirically shed light on the effects of web market traffic on the investor's behavior. The study emphasizes the quintessentiality of managing the bounce rates and monthly visits for an EdTech market to attract more investors and capital inflow that enhance brand visibility. The study found that the investors behave distinctly in the developed and emerging markets in the US and India.

The field of website quality evaluation attracts the interest of a range of disciplines, each bringing its own particular perspective to bear. This study aims to identify the main characteristics – methods, techniques and tools – of the instruments of evaluation described in this literature, with a specific concern for the factors analysed, and based on these, a multipurpose model is proposed for the development of new comprehensive instruments.

Following a systematic bibliographic review, 305 publications on website quality are examined, the field's leading authors, their disciplines of origin and the sectors to which the websites being assessed belong are identified, and the methods they employ characterised.

Evaluations of website quality tend to be conducted with one of three primary focuses: strategic, functional or experiential. The technique of expert analysis predominates over user studies and most of the instruments examined classify the characteristics to be evaluated – for example, usability and content – into factors that operate at different levels, albeit that there is little agreement on the names used in referring to them.

Based on the factors detected in the 50 most cited works, a model is developed that classifies these factors into 13 dimensions and more than 120 general parameters. The resulting model provides a comprehensive evaluation framework and constitutes an initial step towards a shared conceptualization of the discipline of website quality.