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Article
Publication date: 2 August 2013

Lourdes Moreno and Paloma Martinez

The purpose of this paper is to show that the pursuit of a high search engine relevance ranking for a webpage is not necessarily incompatible with the pursuit of web accessibility.

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Abstract

Purpose

The purpose of this paper is to show that the pursuit of a high search engine relevance ranking for a webpage is not necessarily incompatible with the pursuit of web accessibility.

Design/methodology/approach

The research described arose from an investigation into the observed phenomenon that pages from accessible websites regularly appear near the top of search engine (such as Google) results, without any deliberate effort having been made through the application of search engine optimization (SEO) techniques to achieve this. The reasons for this phenomenon appear to be found in the numerous similarities and overlapping characteristics between SEO factors and web accessibility guidelines. Context is provided through a review of sources including accessibility standards and relevant SEO studies and the relationship between SEO and web accessibility is described. The particular overlapping factors between the two are identified and the precise nature of the overlaps is explained in greater detail.

Findings

The available literature provides firm evidence that the overlapping factors not only serve to ensure the accessibility of a website for all users, but are also useful for the optimization of the website's search engine ranking. The research demonstrates that any SEO project undertaken should include, as a prerequisite, the proper design of accessible web content, inasmuch as search engines will interpret the web accessibility achieved as an indicator of quality and will be able to better access and index the resulting web content.

Originality/value

The present study indicates how developing websites with high visibility in search engine results also makes their content more accessible.

Details

Online Information Review, vol. 37 no. 4
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 31 August 2012

Friederike Kerkmann and Dirk Lewandowski

The purpose of this paper is to describe the aspects to be considered when evaluating web search engines' accessibility for people with disabilities. The authors provide an…

1918

Abstract

Purpose

The purpose of this paper is to describe the aspects to be considered when evaluating web search engines' accessibility for people with disabilities. The authors provide an overview of related work and outline a theoretical framework for a comprehensive accessibility study of web search engines, regarding the principles of disability studies and the idea of inclusion.

Design/methodology/approach

The paper is based on a literature review, and an aggregation of recommended actions in practice, mainly the W3C Web Accessibility Initiative's (WAI) evaluation model.

Findings

A good way to conduct an accessibility study in a comprehensive manner is the WAI methodology consisting of three‐steps: preliminary review to quickly identify potential accessibility problems; conformance evaluation to determine whether a website meets established accessibility standards; and user testing to include real people with disabilities in a practical use. For the use case “web search engines” some special issues have to be taken into consideration.

Research limitations/implications

The paper can be seen as a brainstorming and describes a theoretical concept of how to do. Conclusions about actual barriers of web search engines and criteria of satisfaction for people with disabilities do not exist as of yet; the model is not tested so far.

Practical implications

This paper provides practical implications for researchers who want to conduct an accessibility study, especially of web search engines. Findings of such studies can have practical implications for web search engine developers to improve accessibility of their product. The accessibility of web search engines does not only have implications for people with special needs, but also for the elderly or temporarily handicapped people.

Originality/value

This paper combines findings from web search engine research with aspects of disability studies. Therefore, it provides insights for researches, search engine developers and educators in practice on how important accessibility of web search engines for people with disabilities is, how it can be measured and what aspects need to be considered.

Article
Publication date: 2 January 2023

Theja Kuruppu Arachchi, Laurianne Sitbon, Jinglan Zhang, Stewart Koplick, Maria Hoogstrate and Margot Brereton

This study explored the current and desired use of web-search, particularly for health information, by adults with intellectual disability.

Abstract

Purpose

This study explored the current and desired use of web-search, particularly for health information, by adults with intellectual disability.

Design/methodology/approach

The authors surveyed 39 participants who were in supported employment or attending day centers in Australia. The survey, delivered through structured interviews, increased participation with data in a form of the participants' narratives. The responses were analyzed through a form of thematic analysis.

Findings

This study's results present the participants' daily health information interests, approaches to finding information and expectations for self-sufficiency. Participants' interest was in information to stay healthy rather than purely clinical information. The participants were keen to use online information in, accessible as well as entertaining and engaging formats. Supporting others close to the participants was the prominent intention of participants' health information access. Participants showed aspirations for an autonomous life by wanting to learn how to search.

Research limitations/implications

The findings of this study provide some avenues for consumer health information access to be respectful and inclusive of users with intellectual disability, both from an accessible design perspective as well as from a learning and support standpoint.

Originality/value

This study complements other human–computer interaction (HCI) studies which observe how adults with intellectual disability can be supported to engage with web search; this study offers the adults' verbalized perspectives on how adults wish to interact with web searching for health information, nuanced by adults' existing abilities and support needs.

Article
Publication date: 26 May 2021

Manjira Sinha and Tirthankar Dasgupta

The Web has become an indispensable medium used by people across the world for education, information, entertainment, social interaction as well as for various daily activities…

Abstract

Purpose

The Web has become an indispensable medium used by people across the world for education, information, entertainment, social interaction as well as for various daily activities involving shopping and employment-related tasks. It is therefore becoming increasingly essential that the Web must be accessible to all people to provide equal access and equal opportunity. This is specifically more important for people with various kind of disabilities. Several initiatives such as development of Web accessibility guidelines, tools and technologies have been undertaken to make the Web usable for people with different disabilities. However, only a handful of them are aimed at people with Severe Speech and Motor Impairment (SSMI). This paper aims to present a Web browsing interface for people with severe speech and motor impairment.

Design/methodology/approach

The browser allows easy dissemination of information through World Wide Web for people with SSMI. The browser is augmented with both automatic as well as manual scanning mechanisms through which a motor disorder person can access the browser graphical user interface (GUI). Further, the browser provides an intelligent content scanning mechanism through which the Web contents can be accessed with less time and cognitive effort. Along with the desktop version, WebSanyog is successfully ported on Android-based tablets to make the system portable.

Findings

The system has been exhaustively field tested by people with SSMI. The browser has been deployed at the Indian Institute of Cerebral Palsy (IICP), Kolkata. The performance of the browser has been measured in terms of three parameters: The Task execution time (TET); Error rates analysis (ER); and Overall usability score by the subject. The evaluation results suggests that the proposed Web browsing interface is effective in terms of task execution time, cognitive effort and overall user satisfaction.

Originality/value

The browser GUI is integrated with an automatic scanning mechanism as an alternate way to access and navigate through Web pages, instead of using keyboard and mouse. The browser provides novel content access mechanisms that makes navigating through Web page contents like links, images and embedded videos easier and faster. To facilitate text entry, the browser provides two different options, namely, the predictive virtual scanning keyboard and a novel icon-based query entry scheme that allows generating search queries through the selection of multiple icons.

Article
Publication date: 1 December 2002

AnnMarie Johnson and Sean Ruppert

Millions of computer users in the USA have a disability making it difficult to use the Web. The University of Wisconsin System recently required that all System Web pages meet…

1675

Abstract

Millions of computer users in the USA have a disability making it difficult to use the Web. The University of Wisconsin System recently required that all System Web pages meet Priority 1 accessibility guidelines as set by the World Wide Web Consortium’s Web Accessibility Initiative (W3C/WAI). Class materials available in online learning management systems should also be accessible to students with disabilities. Four systems, Blackboard 4 and 5, Prometheus 3, and WebCT 3, were assessed against theW3C/WAI guidelines for a numerical statistic of accessibility. Practical accessibility was tested with Lynx, IBM Homepage Reader, and JAWS. Validation was performed with A‐Prompt and the W3C/WAI checklist.

Details

Library Hi Tech, vol. 20 no. 4
Type: Research Article
ISSN: 0737-8831

Keywords

Open Access
Article
Publication date: 24 August 2022

Elena Fernández-Díaz, Carmen Jambrino-Maldonado, Patricia P. Iglesias-Sánchez and Carlos de las Heras-Pedrosa

There is widespread agreement that the tourism sector should address the issue of sustainability. The purpose of this study is to analyze the digital accessibility of the cities…

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Abstract

Purpose

There is widespread agreement that the tourism sector should address the issue of sustainability. The purpose of this study is to analyze the digital accessibility of the cities awarded as European Capitals of Smart Tourism for their innovative, accessible and sustainable practices by the European Commission.

Design/methodology/approach

An analysis of the digital level of accessibility of 50 uniform resource locator (URL) of European cities was undertaken. The analysis followed the international evaluation requirements of the World Wide Web (W3C).

Findings

The results show that none of the official Web pages analyzed obtained 100% in relation to the digital accessibility requirements. The main factors that pose barriers to communication and interaction were identified.

Practical implications

The paper encourages smart tourism destinations to overcome the challenge of matching both dimensions of accessibility to obtain barrier-free information to ensure cities are inclusive and sustainable in line with Agenda 2030 (sustainable development goal [SDG] 11).

Originality/value

The concept of tourism for all receives special attention in the sector, and this notion is reflected in the UN SDGs. However, accessibility has not been extensively analyzed in relation to the cohesion between the digital and the physical dimension. Tourism research tends to focus on accessible experiences within destinations. This paper introduces a new insight into the key issue of digital accessibility, which can promote destination choice and influence the tourism experience.

目的

人们普遍认为, 旅游业应该解决可持续性问题。本研究旨在分析被欧盟委员会授予欧洲智慧旅游之都的城市的数字可及性, 以了解其创新、可及和可持续的做法。

设计/方法/途径

对50个欧洲城市的URL的数字可及性进行了分析。该分析遵循万维网(W3C)的国际评估标准。

研究结果

结果显示, 所分析的官方网页中没有一个获得100%的数字无障碍要求。对交流和互动构成障碍的主要因素被确认。

原创性

全民旅游的概念在该领域受到特别关注, 这一概念也反映在联合国可持续发展目标(SDGs)中。然而, 无障碍性还没有被广泛地分析到数字和物理层面之间的凝聚力。旅游研究倾向于关注目的地内的无障碍体验。本文对数字可及性这一关键问题提出了新的见解, 它可以促进目的地的选择并影响旅游体验。

实际意义

本文鼓励智能旅游目的地克服挑战, 使无障碍环境的两个维度相匹配, 以获得无障碍信息, 确保城市的包容性和可持续性符合2030年议程(SDG 11)。

Objetivo

Existe un acuerdo generalizado en el sector turístico para abordar la cuestión de la sostenibilidad. Este estudio pretende analizar la accesibilidad digital de las ciudades premiadas como Capitales Europeas del Turismo Inteligente por sus prácticas innovadoras, accesibles y sostenibles por la Comisión Europea.

Diseño/metodología/enfoque

Se realizó un análisis del nivel de accesibilidad digital de cincuenta (50) URL de ciudades europeas. El análisis siguió las normas internacionales de evaluación de la World Wide Web (W3C).

Resultados

Los resultados muestran que ninguna de las páginas Web oficiales analizadas obtuvo el 100% en relación con los requisitos de accesibilidad digital. Se identificaron los principales factores que suponen barreras para la comunicación y la interacción.

Originalidad

El concepto de turismo para todos recibe especial atención en el sector y esta noción se refleja en los Objetivos de Desarrollo Sostenible (ODS) de la ONU. Sin embargo, la accesibilidad no se ha analizado ampliamente en relación con la cohesión entre la dimensión digital y la física. La investigación turística tiende a centrarse en las experiencias accesibles dentro de los destinos. Este artículo introduce una nueva perspectiva sobre la cuestión clave de la accesibilidad digital, que puede promover la elección del destino e influir en la experiencia turística.

Implicaciones prácticas

El documento anima a los destinos turísticos inteligentes a superar el reto de hacer coincidir ambas dimensiones de la accesibilidad para obtener información sin barreras que garantice que las ciudades sean inclusivas y sostenibles en línea con la Agenda 2030 (ODS 11).

Article
Publication date: 6 March 2020

Mahdi Zeynali Tazehkandi and Mohsen Nowkarizi

The purpose was to evaluate the effectiveness of Google (as an international search engine) as well as of Parsijoo, Rismoon, and Yooz (as Persian search engines).

Abstract

Purpose

The purpose was to evaluate the effectiveness of Google (as an international search engine) as well as of Parsijoo, Rismoon, and Yooz (as Persian search engines).

Design/methodology/approach

In this research, Google search engine as an international search engine, and three local ones, Parsijoo, Rismoon, and Yooz, were selected for evaluation. Likewise, 32 subject headings were selected from the Persian Subject Headings List, and then simulated work tasks were assigned based on them. A total of 192 students from Ferdowsi University of Mashhad were asked to search for the information needed for simulated work tasks in the selected search engines, and then to copy the relevant website URLs in the search form.

Findings

The findings indicated that Google, Parsijoo, Rismoon, and Yooz had a significant difference in the precision, recall, and normalized discounted cumulative gain. There was also a significant difference in the effectiveness (average of precision, recall, and NDCG) of these four search engines in the retrieval of the Persian resources.

Practical implications

Users using an efficient search engine will attain more relevant documents, and Google search engine was more efficient in retrieving the Persian resources. It is recommended to use Google as it has a more efficient search.

Originality/value

In this research, for the first time, Google has been compared with local Persian search engines considering the new approach (simulated work tasks).

Details

Library Hi Tech, vol. 39 no. 1
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 21 April 2020

Sumeer Gul, Sabha Ali and Aabid Hussain

The purpose of this study is to assess the retrieval performance of three search engines, i.e. Google, Yahoo and Bing for navigational queries using two important retrieval…

Abstract

Purpose

The purpose of this study is to assess the retrieval performance of three search engines, i.e. Google, Yahoo and Bing for navigational queries using two important retrieval measures, i.e. precision and relative recall in the field of life science and biomedicine.

Design/methodology/approach

Top three search engines namely Google, Yahoo and Bing were selected on the basis of their ranking as per Alexa, an analytical tool that provides ranking of global websites. Furthermore, the scope of study was confined to those search engines having interface in English. Clarivate Analytics' Web of Science was used for the extraction of navigational queries in the field of life science and biomedicine. Navigational queries (classified as one-word, two-word and three-word queries) were extracted from the keywords of the papers representing the top 100 contributing authors in the select field. Keywords were also checked for the duplication. Two important evaluation parameters, i.e. precision and relative recall were used to calculate the performance of search engines on the navigational queries.

Findings

The mean precision for Google scores high (2.30) followed by Yahoo (2.29) and Bing (1.68), while mean relative recall also scores high for Google (0.36) followed by Yahoo (0.33) and Bing (0.31) respectively.

Research limitations/implications

The study is of great help to the researchers and academia in determining the retrieval efficiency of Google, Yahoo and Bing in terms of navigational query execution in the field of life science and biomedicine. The study can help users to focus on various search processes and the query structuring and its execution across the select search engines for achieving desired result list in a professional search environment. The study can also act as a ready reference source for exploring navigational queries and how these queries can be managed in the context of information retrieval process. It will also help to showcase the retrieval efficiency of various search engines on the basis of subject diversity (life science and biomedicine) highlighting the same in terms of query intention.

Originality/value

Though many studies have been conducted highlighting the retrieval efficiency of search engines the current work is the first of its kind to study the retrieval effectiveness of Google, Yahoo and Bing on navigational queries in the field of life science and biomedicine. The study will help in understanding various methods and approaches to be adopted by the users for the navigational query execution across a professional search environment, i.e. “life science and biomedicine”

Details

Data Technologies and Applications, vol. 54 no. 2
Type: Research Article
ISSN: 2514-9288

Keywords

Book part
Publication date: 3 February 2023

Sofia Almeida and Susana Mesquita

This research is about the evaluation of organizational risks in the hospitality sector, using the experience of a guest with visual impairments. The objectives of this research…

Abstract

This research is about the evaluation of organizational risks in the hospitality sector, using the experience of a guest with visual impairments. The objectives of this research are to (1) identify if the previous expectations of a guest with visual impairments trip will be exceeded in the final; (2) classify organizational risks in the hotel sector; (3) verify if there are direct impacts on the travellers' future behaviour, such as destination recommendation and intention to return to the destination. Despite of the fact that organizational risks are composed by transport, hospitality and tourism attractions (tourism players can jeopardize the success of a travel experience), this research will only focus on the hospitality sector. To assure the achievement of the referred objectives, a case study will be used based on the analysis of the experience of a Portuguese guest with disabilities, who traveled alone, around Europe, with a guide dog. His expectations, constraints and risks will be analysed through a deep-depth interview, in which questions are organized from the literature review. Finally, it is expected that this exploratory research helps to find new avenues for the study of organizational risks, more precisely, hospitality risks for disabled people.

Content available
Article
Publication date: 31 August 2012

Judith Broady-Preston

259

Abstract

Details

Library Review, vol. 61 no. 8/9
Type: Research Article
ISSN: 0024-2535

1 – 10 of over 8000