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Article
Publication date: 10 April 2009

Xiangyi Lin, Qingpu Zhang and Xiaolin Han

The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge

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Abstract

Purpose

The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge management system (KMS) synthetically.

Design/methodology/approach

As a complex system, knowledge management should be analyzed and established by system methodologies. There are many system methodologies. Owing to WSR is characteristic of oriental culture; the paper introduces concept and working process of WSR system methodology in knowledge management from WSR perspective.

Findings

WSR system methodology can be used to analyze contents of WSR in KMS and to establish an effective KMS.

Research limitations/implications

How to define WSR in KMS is a little difficult for users.

Practical implications

A new approach for system analysis and establishment of a successful KMS.

Originality/value

The paper shows how the WSR system approach can integrate quantitative approach and qualitative analysis to analyze and establish a KMS synthetically.

Details

Kybernetes, vol. 38 no. 3/4
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 8 January 2019

Yann Mey Yee, Cheng Ling Tan and Ramayah Thurasamy

This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how…

4204

Abstract

Purpose

This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how knowledge processes affect an organization’s strategic capabilities.

Design/methodology/approach

Analyzing several theoretical models in the area of knowledge management and explaining how motivation and choice of tools can improve utilization of knowledge management system.

Findings

Building a knowledge management system is recommended for transitioning into data analytics to capture business trends in the knowledge economy. Motivation and choice of tools are important to determine the utilization of a knowledge management system.

Practical implications

This paper presents practical issues and provides insights into building and using a knowledge management system in today’s organizations.

Originality/value

This paper justifies the need of knowledge management system and presents the issues and solutions to integrate knowledge management system into an organization.

Details

Strategic Direction, vol. 35 no. 2
Type: Research Article
ISSN: 0258-0543

Keywords

Article
Publication date: 1 March 1998

Jay Liebowitz

Knowledge management is one of the hottest topics in organizations today. Much of what is being proposed and accomplished is not novel by any means. Techniques, tools, concepts…

2378

Abstract

Knowledge management is one of the hottest topics in organizations today. Much of what is being proposed and accomplished is not novel by any means. Techniques, tools, concepts, and methodologies can easily be borrowed from the expert systems and artificial intelligence disciplines. This paper emphasizes that expert systems need to be an integral part of knowledge management if knowledge management is to succeed, and not simply be a fad!

Details

Kybernetes, vol. 27 no. 2
Type: Research Article
ISSN: 0368-492X

Keywords

Abstract

Details

Knowledge Management Philosophy: Communication as a Strategic Asset in Knowledge Management
Type: Book
ISBN: 978-1-83909-634-1

Book part
Publication date: 7 October 2015

Azizah Ahmad

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive…

Abstract

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78441-764-2

Keywords

Article
Publication date: 18 May 2023

Joshua Omondi Omanyo and Joshua Rumo Ndiege

This paper aims to examine the state of research on the symbiotic relationship between knowledge management and learning management systems in advancing the mutual strategic…

Abstract

Purpose

This paper aims to examine the state of research on the symbiotic relationship between knowledge management and learning management systems in advancing the mutual strategic agenda of the two initiatives in higher education institutions (HEIs), so as to uncover the themes that have been studied, identify gaps in the existing studies and suggest future areas of research work.

Design/methodology/approach

The study adopted systematic literature review (SLR), in which 64 articles published between 2010 and 2022 were identified and analyzed.

Findings

Whereas the review revealed some focus areas that have been researched, it also found that only few studies have explicitly explored the symbiotic relationship between knowledge management and learning management systems, with fewer articles exploring this relationship finding their way to mainstream journals. Thus, the findings showed that examination of the interlink between knowledge management and learning management systems in HEIs is still less explored and has multiple possibilities for future research with potential benefits to the higher education industry.

Originality/value

Although different SLRs exist separately in the fields of knowledge management and learning management systems, there seem to be no reviews on the interconnection between the two fields in the context of HEIs. Additionally, this review offers insights into future research avenues for theory, content and context of interplay between knowledge management and learning management systems in HEIs.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 1 July 2005

Iat Long Alex Lai

In the twenty‐first century and under the knowledge economy, knowledge is regarded as an important asset for many organizations. In the area of Chinese medicines, be it a research…

3001

Abstract

Purpose

In the twenty‐first century and under the knowledge economy, knowledge is regarded as an important asset for many organizations. In the area of Chinese medicines, be it a research center, a pharmacy, a drug manufacturer, a government supervision authority, a medical doctor or even a patient, the mastering and application of knowledge are an essential factor for success. However, there is very little research on knowledge management for Chinese medicines, which has its own special characteristics. This paper aims to study this problem and to propose a conceptual model for knowledge management of Chinese medicines.

Design/methodology/approach

This paper first analyses the requirements of knowledge management in Chinese medicines. Then, making reference to Nonaka's knowledge transformation model, the application of information technology in different stages of knowledge transformation for Chinese medicines is reviewed. Based on the above studies, a conceptual model of knowledge management for Chinese medicines is recommended.

Findings

The requirements of knowledge management in Chinese medicines are analysed and specified in basic attributes, prescriptions and formulae, rules of ingredients combination, and pharmaceuticals management. The information technologies that can be used at different stages of transformation are also reviewed. Finally, a four‐layer model, containing the network and computer system layer, data layer, knowledge services layer and application layer, is described.

Practical implications

At present, there is no knowledge management product in the market that is designed for Chinese medicines. This paper helps to initiate studies for solutions in this area.

Originality/value

The primary new idea here is to propose a conceptual knowledge management model for Chinese medicines. The model can be used as a framework to further develop a practical knowledge management system for Chinese medicines.

Details

Information Management & Computer Security, vol. 13 no. 3
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 27 February 2007

Mostafa Jafari, Mehdi N. Fesharaki and Peyman Akhavan

The main objective of this paper is to investigate the role of knowledge management in aerospace industries and to provide a framework for knowledge management efforts specially

2091

Abstract

Purpose

The main objective of this paper is to investigate the role of knowledge management in aerospace industries and to provide a framework for knowledge management efforts specially designed for aerospace industries towards a knowledge‐based organization.

Design/methodology/approach

This is a conceptual article examining current perspectives of knowledge management regarding aerospace industries requirements. It provides a general framework for knowledge management applied in Iran Aerospace Industries Organization (AIO).

Findings

Providing a conceptual knowledge management framework can be applied to organizations practically. This framework has been applied in a large case study in Iran and is supported by practical implementation in AIO, one of the most important high‐tech industries in Iran.

Practical implications

This paper provides a very helpful guideline for practitioners in implementing knowledge management throughout the organizations and especially in large scale ones.

Originality/value

The paper may be of high value to researchers in the knowledge management field and to practitioners involved with KM adoption in the organizations. This study further opens up new lines of research and highlights implications for knowledge management efforts, including change management programs through KM tools. The paper also provides a synthesis and analysis of the viewpoints and the main factors as reflected in the literature on various dimensions of knowledge management.

Details

Journal of Knowledge Management, vol. 11 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 3 April 2018

Edward Godfrey Ochieng, Oghenemarho Omaruaye Ovbagbedia, Tarila Zuofa, Raymond Abdulai, Wilfred Matipa, Ximing Ruan and Akunna Oledinma

The purpose of this paper is to examine the efficacy of knowledge management (KM) based systems and best practices that could be used to address operational issues in the oil and…

2156

Abstract

Purpose

The purpose of this paper is to examine the efficacy of knowledge management (KM) based systems and best practices that could be used to address operational issues in the oil and gas sector.

Design/methodology/approach

Given little was known empirically about the strategies and practices which contribute to improved performance, innovation and continuous improvement in the oil and gas sector qualitative method was used. Semi-structured interviews were used to derive senior managers’ constructs of project delivery efficiency and KM based systems. The interviews were analysed through the use of a qualitative analysis software package NUDIST NVivoTM. Participants were selected using purposive sampling. Validity and reliability were achieved by first assessing the plausibility in terms of already existing knowledge on some of the operational issues raised by participants.

Findings

These were synthesised into a framework capturing seven well-defined stages. All these steps emerged as being related; they are comprised of independent variables. These steps were found to comprise of knowledge management technology approaches, knowledge management people approaches, KM strategies and value enhancing practices.

Research limitations/implications

Although the findings are pertinent to oil and gas organisations, it will be important to conduct follow-up research validating the potential for using the results of this study to establish frameworks for knowledge and information management in different organisations and contexts. This will provide not only data about the validity of the framework in generic terms but will also generate additional data on the application of KM strategy.

Practical implications

As shown in this study, successful KM based systems requires the aligning of business strategy, technology for KM, project management operations with an enterprise knowledge-sharing culture. Such sharing requires managing the behaviour of project personnel such that knowledge transfer becomes part of the organisation’s norm.

Social implications

The implementation of KM based systems requires deliberate planning and action to create the conditions for success and put in place the strategy, leadership, goals, process, skills, systems, issue resolution, and structure to direct and exploit the dynamic nature of project work. The strategies proposed in this research cannot be expected to resolve all KM issues in the oil and gas sector. However, their use defines an approach that is superior to the traditional approaches typically adopted and consequently merits far wider application.

Originality/value

The proposed framework presents a better way of optimising the performance of project-based operations thus enabling oil and gas organisations to reform their poor performance on projects and empower them to better manage emerging cultural challenges in their future projects. Reflecting on their experiences, the participants confirmed that the proposed KM framework and its seven well-defined stages were central to the effectiveness of KM in oil and gas operations. Although the scope of this research was restricted to projects in Nigeria and the UK, the geographical focus of this research does not invalidate these results with respect to other countries. The fact is that the oil and gas sector globally shares some common fundamental characteristics.

Article
Publication date: 18 December 2007

Yi‐Chan Chung, Chih‐Hung Tsai, Shiaw‐Wen Tien and Lin‐Yi Lin

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and “Customer Support Knowledge Management” is also the critical aspect…

Abstract

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and “Customer Support Knowledge Management” is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of “human” and “information technology” aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of “Differentiation Service”. This research used the “Customer Support Knowledge Management System” in a high‐tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers’ satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users’ customer satisfaction significantly improved in terms of “Remote Support,” “On‐site Support,” “Service Turn Around time,” “Technical Competence” and “Service Manner” in order to understand the influence and managerial significance of execution of “Customer Support Knowledge Management System” on Customer Support Organization.

Details

Asian Journal on Quality, vol. 8 no. 3
Type: Research Article
ISSN: 1598-2688

Keywords

1 – 10 of over 196000