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Although many studies show that self-efficacy and continuance intention of Web 2.0 platforms are positively and significant correlated, others reveal some different findings. To clarify this line of research, this study further investigates the effect of self-efficacy on continuance intention and meanwhile examines some moderating variables in this process.

A meta-analysis method was employed to examine the literature containing quantitative measurements of both self-efficacy and continuance intention of Web 2.0 platforms. A total of 31 effects sizes (N = 9,084) were reviewed.

The results indicate medium-sized positive correlation between self-efficacy and continuance intention of Web 2.0 platforms. Further moderation analysis shows that such medium-sized link differed across measures of Web 2.0 platform types, target respondent differences and gender of participants. Specifically, this correlation is largest for transaction-socialization platforms and smallest for experience-socialization platforms. For university-student respondents, the role of self-efficacy in affecting continuance intention is less important than general members of Web 2.0 platforms. Finally, as the percentage of female participants increases, a weaker effect size will be observed.

This study clarifies empirical research regarding users' self-efficacy and their continuance intention. Meanwhile, sources of inter-study variability have been identified by addressing moderator variables in the relationship between self-efficacy and continuance intention of Web 2.0 platforms, which provides directions for future explorations in this area.

Members' knowledge is the most important resource in NGOs and it is important to stimulate its exchange. Knowledge that is needed to act in complex situations is hard to exchange, but Web 2.0 technologies provide a toolbox to develop a knowledge management strategy. The paper aims to specify optimal conditions and necessary measures that NGOs should take in order to successfully use Web 2.0 technologies for knowledge exchange.

NGOs and Web 2.0 technologies have specific characteristics in common. It is suggested that these characteristics require certain prerequisites in order to make the use of Web 2.0 technologies successful. Using an iterative and participative design method, a case study is presented that investigated prior boundary conditions and implemented a Web 2.0‐based platform as knowledge management strategy in a large NGO.

NGOs and Web 2.0 are based on strong voluntariness, they are democratic, contribution and personality are strongly tied to each other, and education is rarely formal. Therefore, there is a strong need for contact between members, internal motivation and organizational identification, for quality criteria, for protected spaces and pattern‐structures, if Web 2.0 technologies shall lead to successful knowledge management. The case study demonstrates that considering these circumstances enabled the successful implementation in a large NGO.

The current research helps NGOs to successfully implement Web 2.0 technologies as a means to support knowledge management. A figure with the crucial questions and the means that have to be taken in dependence of the answers is provided.

NGOs do not have the same means to develop formal management strategies as other organizations. Therefore, a thorough understanding of the circumstances that enable knowledge exchange with Web 2.0 technologies is needed. The current research provides information about optimal circumstances and about possibilities to improve less promising circumstances.

The purpose of this paper is to illustrate issues surrounding Web 2.0 technologies and their relevance to libraries by general discussion and examples from library practice.

A broad narrative account of Web 2.0 developments combined with illustrations of how one library in particular reacted to these developments.

It was found that all libraries need to evolve a Web 2.0 strategy to promote this aspect of their services, but that they will need to devise solutions to specific problems as part of this strategy. These include the range of Web 2.0 platforms that are on offer and the authentication and workload issues associated with this diversity. A single, unified library system‐based approach to Web 2.0 is offered as a viable alternative to using disparate external services.

This paper does not resolve the difference between a multi‐platform Web 2.0 strategy and the single, unified library system‐based approach, although a preference for the systems‐based approach is suggested. The relative strengths and weaknesses of these two approaches is worthy of further research.

At the level of practice, this viewpoint article offers two alternative Web 2.0 strategies which can be applied quite readily in everyday library work.

This paper tries to offer a clear range of options for librarians interested in pursuing Web 2.0 services, facilitating successful service enhancement in the working library.

The purpose of this paper is to investigate the key determinants of knowledge sharing and collaboration using Web 2.0 technologies by exploring the reasons for and barriers to employees' active participation in its various platforms within a large multinational firm.

This study is based on a case study design. In total, 11 in‐depth interviews were conducted. In addition, secondary data was collected. The data was analysed using a grounded approach.

The authors reveal four key determinants of knowledge sharing using Web 2.0 technologies: history, outcome expectations, perceived organizational or management support and trust.

The limitations are related to the small sample size and the assumptions on which the study was based. First, Web 2.0 technologies were perceived as a single set of technologies whose adoption and use is determined by the same range of factors. Secondly, the study assumes that knowledge sharing using Web 2.0 is an effective means to collaborate.

Managerial recommendations derived from this study include: playing an active role in supporting Web 2.0 technologies as a strategic knowledge management initiative, clearly communicating its benefits, providing the necessary training and finally, rewarding participation.

Online collaboration tools have become the knowledge management tool of choice for an increasing number of organisations. However, very little is known about factors leading to their success or failure. This study narrows this gap by offering unique empirical evidence from TechCo (pseudonym), one of the largest companies deploying such technologies.

The purpose of this paper is to examine the use of social marketing principles in Web 2.0 commercial and social marketing campaigns.

A literature review and online search were conducted to document the types of products and behavior change initiatives being marketed on Web 2.0 platforms. Case studies from commercial and social marketing were critically reviewed to determine whether they exhibited one or more of the principles of social marketing.

Results demonstrated that social marketers can employ the following social marketing principles to successfully design and implement a Web 2.0 campaign: consumer orientation, behavior change, market segmentation and targeting, mixed methods, exchange and competition.

The findings present originality and value to social marketers who want to effectively integrate, expand and apply Web 2.0 channels to meet their behavior change goals.

This paper is the final one in a series which has tried to give an overview of so‐called transformational areas of digital library technology. The aim has been to assess how much real transformation these applications can bring about, in terms of creating genuine user benefit and also changing everyday library practice.

The paper provides a summary of some of the legal and ethical issues associated with web 2.0 applications in libraries, associated with a brief retrospective view of some relevant literature.

Although web 2.0 innovations have had a massive impact on the larger World Wide Web, the practical impact on library service delivery has been limited to date. What probably can be termed transformational in the effect of web 2.0 developments on library and information work is their effect on some underlying principles of professional practice.

The legal and ethical challenges of incorporating web 2.0 platforms into mainstream institutional service delivery need to be subject to further research, so that the risks associated with these innovations are better understood at the strategic and policy‐making level.

This paper makes some recommendations about new principles of library and information practice which will help practitioners make better sense of these innovations in their overall information environment.

The paper puts in context some of the more problematic social impacts of web 2.0 innovations, without denying the undeniable positive contribution of social networking to the sphere of human interactivity.

This paper raises some cautionary points about web 2.0 applications without adopting a precautionary approach of total prohibition. However, none of the suggestions or analysis in this piece should be considered to constitute legal advice. If such advice is required, the reader should consult appropriate legal professionals.

Ensuring effective usage of Web 2.0 within government organisations is not as straightforward as it seems. The organisations should be aware of a number of issues when implementing Web 2.0 internally. This paper introduces a theoretical model that highlights the importance of management, technology and people issues influencing the level of Web 2.0 usage from an internal perspective. The purpose of this paper was to identify and explore these issues in a government context.

This paper uses a mixed-method (qualitative and quantitative) analysis to identify the issues that should be focused on for achieving effective usage of Web 2.0 among government employees. A combination of interviews, surveys and usage data collected from two government organisations was used to gather the data.

The main finding is that, a policy will act as an initial catalyst for culture change and effective usage of Web 2.0 technologies in a government environment. It was also found that it is important to develop an understanding among senior management about the motivation for their employees to utilise Web 2.0 internally. As a result, the proposed theoretical model could assist government organisations in developing effective adoption approaches through identifying their employees’ motivation to adopt Web 2.0 technologies and developing a suitable organisational social media policy.

There is the issue of the small number of both qualitative and quantitative respondents within the research. Such limitation is because the research relies solely on the voluntary participation of the employees. This limitation was coupled with the fact that both organisations had different security requirements that had affected the amount and level of feasible information that was accessible to the researchers.

This paper extends the understanding of issues applicable to the adoption of Web 2.0 tools from a government organisations’ perspective. The developed theoretical model acts as an adoption guide for organisations to achieve effective Web2.0 tools usage. At the same time, this paper also examines related motivation aspects which higher management should consider while using a new social media or Web 2.0 platform internally.

This paper highlights suitable overview approaches for organisations to consider in increasing adoption of Web 2.0 among their employees. This paper also provides an initial foray into identifying other complex issues that may exist within different government organisations in relation to internal technology usage.

Research into professional services firms that have successfully implemented and adopted Web 2.0 tools are still rare, with no widely known accepted methodologies or frameworks. The purpose of this case study is to investigate a medium-sized law firm that embarked on a KM programme that makes explicit use of emergent enterprise-based Web 2.0 tools.

The overlying research methodology applied is action research, in particular participatory action research (PAR). The study draws on interviews with practitioners, consultants and knowledge workers and takes into consideration multiple stakeholder views and value conflicts. The project is part of a Knowledge Transfer Partnership between RPC LLP and Westminster Business School.

Implementation of Web 2.0 tools in professional services requires the blending of a number of approaches to address the intrinsic tension between the open, participative behaviour and iterative development methodologies encouraged by social tools, and more traditional management styles and methods of developing IT solutions.

This article presents a single case study based on a law firm that, at the start of the research, was operating from a single location in London and at the time of writing has expanded to multiple locations, including overseas. There may be a limitation to implementing lessons learned and methodologies to larger organisations and organisations outside the legal sector.

While many organisations are still attempting to understand how they can practically implement Web 2.0 tools, this case study presents findings from a law firm that has had an internal Web 2.0-based knowledge solution in place for over two years. The research also makes use of a KM maturity model in order to assess the impact of the Web 2.0 implementation.

This chapter provides a comprehensive review of research and developments relating to the use of Web 2.0 technologies in education. As opposed to early educational uses of the Internet involving publication of static information on web pages, Web 2.0 tools offer a host of opportunities for educators to provide more interactive, collaborative, and creative online learning experiences for students. The chapter starts by defining Web 2.0 tools in terms of their ability to facilitate online creation, editing, and sharing of web content. A typology of Web 2.0 technologies is presented to illustrate the wide variety of tools at teachers’ disposal. Educational uses of Web 2.0 technologies such as wikis, blogs, and microblogging are explored, in order to showcase the variety of designs that can be utilized. Based on a review of the research literature the educational benefits of using Web 2.0 technologies are outlined, including their ability to facilitate communication, collaborative knowledge building, student-centered activity, and vicarious learning. Similarly, issues surrounding the use of Web 2.0 tools are distilled from the literature and discussed, such as the possibility of technical problems, collaboration difficulties, and plagiarism. Two case studies involving the use Web 2.0 tools to support personalized learning and small group collaboration are detailed to exemplify design possibilities in greater detail. Finally, design recommendations for learning and teaching using Web 2.0 are presented, again based on findings from the research literature.

Following a third‐generation knowledge management (KM) approach, this article aims to report on a three‐year series of practitioners' experiences engaged in a consensus‐building exercise known as the MAKCi exercise.

Designed to illustrate a real‐world KM case, this research work used participant observation, on‐line interactions and interviews as methodological tools to explore how knowledge management as a discipline has benefited from the use of Web 2.0 technology.

The first part of the article depicts the Most Admired Knowledge City (MAKCi) exercise as a research and learning space networked and tightly connected on‐line by common interests of participants. The second part of the article brings further understanding on how networked learning and knowledge creation has been made possible by the use of Web 2.0 tools. It is advanced that higher levels of knowledge co‐creation at a global scale can take the shape of networks of practice (NoPs) in knowledge‐based development contexts such as the one explored for the MAKCi exercise.

The research is limited to a three‐year recording of practitioners' experiences.

Knowledge‐based social systems, such as networks of practice (NoPs) are identified as emerging social configurations fostering knowledge‐intensive networked learning. NoPs clearly depend on collaboration within networks. Thus, the paper advances that some emerging models of knowledge‐intensive networks such as (NoPs) are natural KM vehicles to foster and promote intensive tacit knowledge conversion into explicit scholarly knowledge regardless of geographical location, becoming highly relevant to knowledge‐based development (KBD) practitioners.