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The purpose of this paper is to extend the understanding of innovation in service ecosystems by focussing on the role of values resonance in relation to the integration of brands, service systems and experience rooms.

An empirical, explorative case study of an innovative service system is carried out using a narrative approach and presented in the form of a saga.

Insights gleaned from the empirical study are used for conceptual developments. Analysis of the empirical case study is presented as four lessons linked to values, brands, service systems and experience rooms.

The paper extends a conceptual framework of innovative resource integration in service ecosystems. The paper also contributes four propositions to inform theory: values resonance is a basis for service innovation, the innovative integration of brands based on values resonance can foster innovation, the integration of resources across service system boundaries grounded in values resonance can enable innovation and the integration of experience rooms into a coherent servicescape based on values resonance can support novel forms of resource integration and value co-creation efforts in service ecosystems.

This article discusses business processes that are capable of creating new value with many new customers and in which enterprises and customers both achieve innovation through the provision of new services by the enterprise. Examples of innovation that venture companies providing IT‐based multimedia services have experienced over the past three years in Japan through mutual learning with customers are taken as case studies. In the last few years, Japan has seen rapid growth in the multipoint connection service market associated with multimedia videoconferencing systems. Behind this trend was the birth and explosive growth of the multipoint video communications market, which was initiated by NTT, Japan’s largest telecommunications carrier, in alliance with a joint venture business (NTT Phoenix Network Communication Inc.: hereafter, NTT Phoenix) comprised of heterogeneous US‐Japanese joint businesses. This article takes up the case of the world’s largest multipoint connection venture business, and considers how an NTT Phoenix’s customer value creation‐type business created a new video network service market in Japan.

To study optical resonances in metallic nanoparticles.

The metallic nanoparticle is modeled as a dielectric body dispersive in frequency with assigned dielectric constant. The electric field is expressed as function of the charge distribution through an integral formulation. By imposing the boundary conditions on the nanoparticle surface, the equations for the induced charge in the nanoparticle is obtained. The numerical solution of such equations allows to treat arbitrary geometries and to estimate the effects of deviations from ideality on the resonance values.

Plasmon resonances in metallic nanoparticles can be safely studied with an electro‐quasistatic approximation. The resonance frequencies depend greatly on the details of the geometry of the nanoparticles.

The free‐space wavelength is supposed to be much greater than the largest characteristic dimension of the nanoparticles. Consequently, a electro‐quasistatic model is used to evaluate the distribution of the charges induced in the metallic nanoparticle.

Two methods are presented for the evaluation of the resonance frequencies starting from the numerical solution for a given geometry.

This chapter goes into deeper discussion and consideration of holistic leadership through the concept of holistic leadership presented in Part 1 and analysis of a number of case studies presented in Part 2. The chapter first analyzes and considers the concept of dialectical leadership, which is an element for achieving a balance between centralized leadership and distributed leadership at the psychological boundary layer located at the boundary layer between the formal organizational layer and the informal organizational layer from the perspective of four dimensions: the time axis, spatial axis, strategic axis, and management axis. This is because there is new knowledge gained from multiple case analyses and because dialectical leadership has an impact on management elements in these four dimensions when companies execute strategic knowledge creation processes to achieve business innovation. Second, the chapter discusses the concept of leadership interaction which occurs among leaders at the individual boundaries of the three-layered structure (practice layers) of the informal organization layer located in the business community, the psychological boundary layer located in the boundary layer of the business community, and the formal organization layer located in the formal organization, and the three management layers. Third, as demonstrated in the cases of Apple, Cisco Systems, Dyson, SoftBank, and Sony, strategic collaboration with other companies including customers is extremely important for those practitioners who are promoting business ecosystem strategies across different companies. To achieve this, synchronization of leadership at the three practice layers and three management layers in holistic leadership through boundary negotiations among individual leaderships across different companies is important. These concepts are discussed in this chapter. Fourth, this chapter indicates that excellent holistic leadership is necessary for practitioners to achieve strategic knowledge creation high in quality, but this requires leadership for value creation for the formation of new business communities that originate in the formation of “Ba.” The chapter also indicates that “practical wisdom” is an important element for practitioners in such value creation, and the presence of this element is a necessary condition for generating excellent holistic leadership.

The purpose of this paper is to explore why innovative service ecosystems scale up, using a service-dominant logic lens. The focus is on identifying the key drivers of the scaling-up process as the basis for a new conceptual framework on the scaling up of service innovations.

An inductive research design is used to zoom in on two innovative service ecosystems, Eataly and KidZania, to identify the key drivers that can explain why innovations scale up. For both companies, the triangulation of semi-structured interviews, archival sources and in-store observations is used as complementary data sets. Multiple investigators and multiple coders have been involved in the data collection, coding process and analysis.

An extended conceptualization of service innovation is obtained, grounded in a framework of four drivers of scaling up: effectuation as the basis for creating the value proposition; sensing and adapting to local contexts; the reconfiguration and alignment of resources and forms for collaboration between actors; and values’ resonance.

This study represents one of the first empirical investigations of the key drivers of the scaling up process of service innovations. The paper contributes with a conceptualization of service innovation and why scaling-up processes emerge, emphasizing the existence of multiple constellations of four drivers.

This study aims to investigate and compare the characteristics of three topologies of moving-magnet linear oscillating actuator (LOA) based on their mover position. Positive aspects and consequences of every topology are demonstrated. Three topologies of axially magnetized moving-magnet LOA; outer mover, inner mover (IM) and dual stator (DS) are designed and examined. Due to its characteristically high thrust density and more mechanical strength, axially magnetized tubular permanent magnets (PMs) are used in these topologies.

LOAs are designed and optimized using parametric sweep, in term of design parameters and output parameters like thrust force, stroke and operating resonance frequency of the LOA. All the pros and cons of each topology are investigated and compared. Output parameters of the LOAs are compared using same size of the investigated LOAs. Mover mass, which plays a vital role in resonant operation, is analyzed for IM and DS designs. Investigated LOAs are compared with conventional designs of LOA for compressor in refrigeration system with regards of motor constant, stroke and thrust per PM mass.

This paper analyzes three topologies of moving-magnet LOAs. The basic difference between investigated LOAs is the radius of tubular-shaped mover from its central axis. All the design parameters are compared and concluded that thrust per PM mass of IMLOA is maximum. OMLOA provides maximum motor constant of value 180 N/A. DSLOA provides thrust force with motor constant 120 N/A and required intermediate materials of PMs. All the three designs give the best results in terms of motor constant and thrust per PM mass, compared to conventional designs of LOA.

This paper determines the impact of mover position from its central axis in a tubular-shaped moving-magnet LOA. This work is carried out in correspondence of latest papers of LOA.

The purpose of this paper is to report the results of a recent project of complex tests on the survival of structural health monitoring (SHM) technology with piezo wafer active sensors (PWAS) and electromechanical impedance spectroscopy (EMIS) at simulating the concomitant action of harsh conditions of outer space: extreme temperatures, radiations, vacuum.

The tests were conducted on PWAS, consists in adhesive and aluminium discs as structural specimens, with PWAS bonded on them. The substantiating of PWAS-EMIS-based SHM technique consists the fact that real part of the PWAS electromechanical impedance spectrum follows with fidelity the resonance behaviour of the structure vibrating under the PWAS excitation. This EMIS signature is very sensitive to any structural changes and, on this basis, can be monitored the onset and progress of structural damages such as fatigue, cracks, corrosion, etc.

The conclusion of the tests is that the cumulative impact of severe conditions of temperature, radiation and vacuum has not generated decommissioning of sensors or adhesive, which would have meant the compromise of the methodology. A second important outcome is linked to the capability of this methodology to distinguish between the damages of mechanical origin and the false ones, caused by environmental conditions, which are, basically, harmless.

The question of transfer of PWAS-EMIS-based SHM technology to space vehicles and applications received, as a novelty, a first and encouraging response.

The purpose of this paper is to identify and examine the major forces that are changing the way biopharmaceutical medications are purchased, distributed, and sold throughout the supply chain. This will become important as healthcare reform moves forward, and logistics will be transformed in this industry.

Multiple interviews with key informants at each level of the value chain were combined with manifest text analysis from practitioner articles to derive key insights into the primary change drivers influencing the future of the biopharmaceutical supply chain.

The research discovered radical shifts in the structure of the biopharmaceutical supply chain. Future research into biopharmaceutical supply chain practices will need to explore three primary issues: How will supply chain member compensation influence the power of parties within the network? How will the role of supply chain intermediaries change the landscape of medication delivery to the end customer? What impact will the role of regulatory constraints on product pedigree and proliferation have on this network? The relationship between these forces is mediated by operations strategy concerning inventory policy, supply chain visibility, and desired service levels.

The research was based on multiple interviews with a convenience sample, as well as text analysis from practitioner articles. These findings are an initial step to guide future more in‐depth research for this dynamic and contextually rich supply chain environment that impacts consumers in every country in the world.

The paper adds insights into the pharmaceutical supply chain, examining this from multiple perspectives.

Seismic isolation, as an effective risk mitigation strategy of building/bridge structures, is incorporated into AP1000 nuclear power plants (NPPs) to alleviate the seismic damage that may occur to traditional structures of NPPs during their service. This is to promote the passive safety concept in the structural design of AP1000 NPPs against earthquakes.

In conjunction with seismic isolation, tuned-mass-damping (TMD) is integrated into the seismic resistance system of AP1000 NPPs to satisfy the multi-functional purposes. The proposed base-isolation-tuned-mass-damper (BIS-TMD) is studied by comparing the seismic performance of NPPs with four different design configurations (i.e. without BIS, BIS, BIS-TMD and TMD) with the design parameters of the TMD subsystem optimized.

Such a new seismic protection system (BIS-TMD) is proved to be promising because the advantages of BIS and TMD can be fully used. The benefits of the new structure include effective energy dissipation (i.e. wide vibration absorption band and a stable damping effect), which results in the high performance of NPPs subject to earthquakes with various intensity levels and spectra features.

Parametric studies are performed to demonstrate the seismic robustness (e.g. consistent performance against the changing mass of the water in the gravity liquid tank and mechanical properties) which further ensures that seismic safety requirements of NPPs can be satisfied through the use of BIS-TMD.

The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations in the context of cities. The research question is, how can service innovation, sustainability and quality interact in cities to meet the challenges of technology, globalization and climate change?

The study adopts a qualitative research approach and cases study research method in the context of cities. In this article, meeting the challenges in the age of accelerations is analyzed and interpreted in an abductive process in an interaction between empirical findings of three progressive cities Freiburg, Malmö and Gothenburg and the conceptual and theoretical frame for getting a new meaning.

The article demonstrates the need for a deeper conceptual understanding of the interdependence of service innovation, sustainability and quality in the age of accelerations. Service innovation and quality improvement cannot be handled as a standalone managerial activity because these processes are part of values-based learning and developing a loop for transformation, value co-creation and sustainability practice.

Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization.

The article looks into the idea of an ecosystem to achieve a balance between nature and people: “Dynamic” and “complex” ecosystems can be illustrated in different contexts to ensure a strong commitment to societal and environmental perspectives to create value and develop a sustainability practice.

The article makes an original contribution by using insights from service research, quality movement research and from studying actual sustainability practices in the real-life contexts of cities by developing a conceptual paper.