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This paper discusses an ongoing research programme, which explores the development of the software‐as‐a‐service business model by different service providers (xSPs). With the demise of the first phase of the ASP market, due to the failure of vendors to provide business value to potential and existing customers, Web services promise to resolve some of these problems by integrating software applications across heterogeneous technology platforms and business environments. Whether this will be achieved is the subject of continuing debate. This paper presents the preliminary findings from a study, which uses the Microsoft .NET technology platform to develop Web services. Two Web‐enabled prototype databases are discussed. The paper concludes that Web services is still relatively new, but if key technical and business challenges are resolved, it may provide value for the customer where ASPs failed.

Grid computing, cloud computing (CC), utility computing and software as a service are emerging technologies predicted to result in massive consolidation as meta‐level computing services of everything beneath one umbrella in the future. The purpose of this study is to foster the understanding and differentiation, by using the three aforementioned types of computing technologies and software, as a service by both public and private libraries to meet their expectations and strategic objectives.

The approach in this study is a review based on comparing the four computing technologies with a brief analysis for researching and designing the mind map of a new meta‐level computing service approach, taking into consideration the need for new economic tariff and pricing models as well as service‐level agreements.

Since it is anticipated that there will be likely potential consolidation and integration of computing services, a study of these four most advanced computing technologies and their methodologies is presented through their definition, characteristics, functionalities, advantages and disadvantages. This is a well‐timed technological advancement for libraries.

It appears that the future of library services will become even more integrated, running over CC platforms based on usage rather than just storage of data.

Libraries will become an open useful resource to all and sundry in a global context, and that will have huge societal benefits never imagined before.

Concisely addresses the strategies, functional characteristics, advantages and disadvantages by comparing these technologies from several service aspects with a view to assisting in creating the next generation outer space computing.

Cloud computing is qualified to present proper limitless storage and computation resources to users as services throughout the internet. Software as a service (SaaS) layer is the key paradigm perspective in the software layer of the cloud computing. SaaS is connected by business applications to access consumers on existing public, private and hybrid cloud models. This purpose of this paper is to present a discussion and analysis on the SaaS layer based on business applications in the cloud environment in form of a classical taxonomy to recognize the existing techniques, challenges and efforts.

Existing techniques, challenges and efforts are classified into four categories: platform-dependent, application-dependent, data-dependent and security-dependent mechanisms. The SaaS layer mechanisms are compared with each other according to the important factors such as the structural properties, quality of service metrics, applied algorithms and measurement tools.

The benefits and weaknesses of each research study are analyzed. In the comparison results, the authors observed that the application-based method, the non-heuristic algorithms, the business process method have the highest percentage of the usage in this literature.

The SaaS layer mechanisms based on business applications have some main features such as high accessibility, compatibility, reusability and collaboration to provide activated application and operation services for user with help of Web browsers. A comprehensive analysis was presented as originality on the SaaS layer mechanisms based on business applications for high level of the cloud environment that 46 peer-reviewed studies were considered.

Organizations worldwide are adopting software as a service (SaaS) applications, where they pay a subscription fee to gain access rather than buying the software. The extant models on software acquisition processes, several of which are based on organizational buying behavior, do not sufficiently explain how SaaS application acquisition decisions are made. This study aims to investigate the acquisition process organizations follow for SaaS software, the changes to the roles of the Chief Information Officer (CIO) and the business user and also looks at the impact of SaaS on the proliferation of unauthorized software systems.

The authors used exploratory research using the grounded theory approach based on 18 in-depth interviews conducted with respondents who have studied with enterprise software delivered on-premise and as SaaS in different roles such as sales, consulting, CIO, information technology (IT) management and product development.

The authors identified a need to classify the SaaS software and developed a framework that uses software specificity and its strategic importance to the organization to classify SaaS applications. The aforementioned framework is used to explain how software evaluation processes have changed for different kinds of SaaS applications. The authors also found that the CIO’s and the business users’ have changed substantially in SaaS application evaluations and found evidence to show that shadow IT will be restricted to some classes of SaaS applications.

By focusing on the changes to the roles and responsibilities of the members of the buying center, this paper provides unique insights into how the acquisition process of SaaS is different from the extant models used to explain enterprise software acquisitions. An understanding of how information search is conducted by the business users will help software vendors to target business users better.

The study aims to focus on the present automation status of the college libraries with an objective to offer enhanced Web-based library service on an affordable virtualization on cloud computing model.

With Infrastructure as a Service (Infrastructure as a Service) delivery model, this study demonstrates how libraries of colleges/smaller institutes could be connected to cloud Library Management System infrastructure through internet or dedicated point-to-point WAN connectivity. The Software as a Service (SaaS) delivery model depicts how college libraries could form library consortium at its own private cloud environment with installation of the required LMS application, database, middleware and other prerequisites.

A cloud-based consortium approach for the college libraries will reduce the cost of purchasing hardware equipment and setting up of infrastructural facilities; relieve libraries of involving additional IT skilled manpower; foster collaborative approach with shared environment and minimise duplication in resource subscription.

To the best of the authors’ knowledge, the present study is the first of its kind in the light of shifting of infrastructure, software and hardware requirements of smaller libraries for cooperative sharing in both IaaS and SaaS cloud platform. The study delineates step by step how college libraries could effectively leverage the cooperative cloud architecture for enhanced library services to reach wider user community.

The purpose of this paper is to discuss issues involved in navigating the modern information environment where the relevance of cloud computing is unavoidable. This is a way of shifting from the hardware and software demands of storing and organizing data, to information access concerns. That is because with the exponential growth in information sources and all accompanying complexities, the limited capacity of libraries to host their own in its entirety necessitates opting for alternatives in the cloud.

A review of current literature about the topic was performed

Literature used reveals that currently, libraries are using the cloud for putting together user resources, i.e. using Software as a Service (SaaS), such as in library catalogues, WorldCat, Googledocs, and the aggregated subject gateways like SUMMON, and others; the web Platform as a Service (PaaS) as in the use of GoogleApp Engine; or Infrastructure as a Service (IaaS) as in the use of D‐Space, FEDORA, and others. The cloud is confirmed as a facilitator in storing and accessing information in addition to providing a unified web presence with reduced local storage capacity challenges.

The value of these findings is to remind librarians of the shift in focus towards which devices provide the easiest access to data and applications. This is one of the reasons they in many instances are currently having to address issues relating to the use of electronic media tools such as smartphones, iPad, e‐book readers, and other handheld devices. The largely borderless information resources also bring to the forefront considerations about digital rights management, fair use, information security, ownership and control of data, privacy, scholarly publishing, copyright guidance, and licensing that the librarian has to be knowledgeable about. It has become necessary for librarians who make use of commercial cloud services to be conversant with the implications on institutional data. To avert the ever present dangers and risks involving cyber‐security, it is usually practical for institutions to keep policies, procedures, fiscal, and personnel data in private clouds that have carefully crafted access permissions. Being aware of these implications enables thoughtful, adaptive planning strategies for the future of library practice and service.

Software-as-a-Service (SaaS) has the potential to provide substantial opportunities for organizations to improve their information technology without cost and management concerns. However, organizations have not utilized it to the desired level because it is very challenging for them to completely transform their basic conventional methods of running software into SaaS as a high-tech method. On the other hand, organizations have doubt which factors should be mostly considered if they want to move to SaaS. Therefore, investigating the adoption of SaaS can contribute organizations to benefit from this technology. The purpose of this paper is to provide a good insight into SaaS technology adoption.

Considering Technology, Organization and Environment (TOE) framework and diffusion of innovation (DOI) theory as the basis, 22 university experts expressed their idea about the proposed model of SaaS adoption. Then, 30 IT professional in 15 IT enterprises that had adopted SaaS were asked to fill the questionnaire related to fuzzy Analytic Hierarchy Process (AHP) based on linguistic preference relations (LinPreRa) in order to rank the submitted criteria.

The findings demonstrate that all attributes of Technology (relative advantage, compatibility, complexity, trialability, observability and security and privacy), Organization (IT resource, sharing and collaboration culture) and environment (competitive pressure, social influence) are influential in the adoption of SaaS. Moreover, the top five influential factors are relative advantage, competitive pressure, security and privacy, sharing and collaboration culture and social influence based on adopter’s opinions.

For researchers, this study provides a useful literature, which can help them in related subject. In addition, it applies IT adoption theories in SaaS context that can be extended in future studies. For organizations, this study derives priority of factors by which they can make strong decisions about adoption of SaaS.

This study contributes to the adoption of SaaS technology using well-known IT adoption theories. A version of Fuzzy AHP based on LinPreRa was used in order to cover the limitations of previous methodologies of ranking the criteria.

Fierce competition drives software vendors to rely on Software-as-a-Service (SaaS) strategies and to continuously match new releases with customers’ needs and competitors’ moves. Such recurrent release practices pose specific challenges for software vendors which shape how they service customers. To address these challenges, this paper aims to apply service science to innovate strategies for SaaS release management.

Based on action research methodology, the authors collaborated closely with Software Inc., an alias for a large multinational software provider, to apply service-dominant logic systematically, to analyze and improve its SaaS release management process and to support ongoing value co-creation with its customers.

The authors provide a detailed account of how Software Inc. improved its SaaS release management practices; they extend current understanding of service innovation dynamics in SaaS environments and offer a model of value co-creation in SaaS release management grounded in the findings from Software Inc.

The research draws on a single case study with particular characteristics. Still, it allows for analytical generalizations with both theoretical and practical implications for how SaaS managers can improve recurrent release practices based on foundational service-dominant logic principles.

The authors suggest that SaaS managers concentrate on knowledge-sharing with customers, ensure continuous communication among teams supporting the service, re-organize release management to enhance the value co-creation process, use technology to improve customer service experiences and use service mapping to improve release management and service quality.

The authors bridge service-dominant logic principles and SaaS knowledge by demonstrating how service-dominant logic can be used to improve SaaS release practices and by offering conceptual and practical knowledge about value co-creation between customers and suppliers in SaaS contexts.

This study aims to find out the current state of cloud-based library services in selected academic and special libraries of Bangladesh. The study also explored some pertinent problems faced by librarians in implementing this new technology in library services and activities.

The study used a mixed-method approach with a range of exploratory research questions. Purposive sampling technique was used to select the libraries. A set of structured questionnaires was designed to address the objectives of the study. For in-depth analysis, short interviews with the library professionals were also conducted.

Only four libraries made use of cloud computing services, and they maintained a partial cloud environment. Most responding librarians treated cloud computing as a dynamically scalable infrastructure for applications, data and file storage with charges imposed. Most of the respondents (90%) preferred cloud computing for “Software-as-a-Service”. Due to the high subscription rate (70%), unreliable online payment system (60%) and trading system (60%), librarians treated cloud computing as a burden in providing library services and activities. Respondent librarians were also interviewed for exploring their views on cloud computing in library services. For adopting cloud computing in library services of Bangladesh, “sufficient financial allocation” and “organizations’ positive decision over cloud computing” were mentioned as challenging tasks by the respondents. Finally, the study suggested some solutions to the problem and proposed a model for a cloud-based library system that can be replicated in libraries and information centres of other developing countries too.

This paper encapsulates the overall scenario of cloud-based library activities and services in Bangladesh. Based on the available secondary sources, no empirical study on librarians’ perceptions of cloud computing in library services of Bangladesh has been carried out before this study. Thus, this is perhaps the first attempt to quantitatively measure cloud-based services in Bangladeshi libraries.

This case study aims to examine the Software as a Service, Mobile Apps as a Service (MAaaS) as pioneered by BlueBridge Digital and their subsidiary VisitApps. This system is analyzed against current market trends in relation to the niche industry of tourism mobile application development and the broader mobile application development industry as a whole.

A survey of the industry is conducted via current literature and market analytics. The information for the case study is provided directly by BlueBridge founder and CEO, Santiago Jaramillo, in addition to other employees. Additionally, the problem of implementing this model in China and other developing economies is explored via existing literature.

This paper finds the model BlueBridge's subsidiaries offer to be a superior model of application development, delivery, and support than other common existing models for mobile application vendors. Further, many of its best practices may be replicable in developing economies.

The originality of the business model in question and the exploration of its possible implementation in developing economies provide value and new information to the body of literature and record surrounding mobile application development.