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Article
Publication date: 8 July 2014

Hemlata Gangwar, Hema Date and A.D. Raoot

The purpose of this paper is to review the literature on information technology adoption in organizations to understand the need of integrated models for technology…

Abstract

Purpose

The purpose of this paper is to review the literature on information technology adoption in organizations to understand the need of integrated models for technology adoption. It further makes an attempt to identify key parameters to integrate technology acceptance model (TAM) and technology-organization-environment (TOE) framework for firm level technology adoption. This integration is intended to improve predictive power of resulting model.

Design/methodology/approach

The research papers are accessed from the popular databases from 2000 to 2012. The selected papers have addressed technology adoption in context of recent technologies such as e-commerce, ERP, RFID, EDI and knowledge management, etc. The paper attempts to review the studies based on TAM model and TOE framework to identify relevant set of variables for the adoption of these technologies in organizations.

Findings

TAM and its extended versions have high capability to explain the technology adoption while the significance of TOE framework is similarly recognized in explaining technology adoption. This review presents a holistic picture of a set of variables which can be used in the adoption of similar technologies in future. Further, the study has advocated the integration of TAM model and TOE framework to improve their explanatory power in technology adoption. The identified set of variables of TAM model and TOE framework can be used to integrate the two. Guidelines for integrating the two are also explained.

Research limitations/implications

This study provides a platform for studying adoption of similar technologies using integration of TAM and TOE.

Practical implications

The researchers and managers can use the set of variables identified for adoption of similar technologies in organizations.

Originality/value

The review presents a set of variables which can be used to study adoption of similar technologies in future.

Details

Journal of Enterprise Information Management, vol. 27 no. 4
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 7 December 2020

Thipa Mahakittikun, Sid Suntrayuth and Veera Bhatiasevi

This study aims to identify the impact of mobile payment on firm performance by developing a model based on the technology, organization and environment framework (TOE

Abstract

Purpose

This study aims to identify the impact of mobile payment on firm performance by developing a model based on the technology, organization and environment framework (TOE framework) including relative advantage, complexity, compatibility, innovativeness, mobile payment knowledge, critical mass, competitive pressure and external support.

Design/methodology/approach

The data were collected from the retail and service firms in Bangkok, Thailand (n = 387). Multiple regression analysis was applied to test the proposed model and carried out in SPSS version 25.

Findings

The results indicated that the TOE factors, including relative advantage, innovativeness, mobile payment knowledge, critical mass, competitive pressures and external supports, can predict firm performance. While innovativeness is the strongest predictor of positive firm performance, on the other hand, critical mass is found to be negatively significant on firm performance.

Practical implications

This research suggests that firms that accept mobile payment can identify the positive impact on firm performance and it is important for payment service providers and the government to work closely with firms.

Originality/value

As some merchants still refuse to implement mobile payment services in their business, this current study seeks to understand the impact of mobile payment. However, not many studies are reported its impact in Southeast Asia. This study is probably the first in Thailand to examine the impact of mobile payment on firm performance in the retail and service firms.

Details

Journal of Asia Business Studies, vol. 15 no. 2
Type: Research Article
ISSN: 1558-7894

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Article
Publication date: 20 September 2018

Diana Cordes Feibert and Peter Jacobsen

The purpose of this paper is to refine and expand technology adoption theory for a healthcare logistics setting by combining the technology–organization–environment…

Abstract

Purpose

The purpose of this paper is to refine and expand technology adoption theory for a healthcare logistics setting by combining the technology–organization–environment framework with a business process management (BPM) perspective. The paper identifies and ranks factors impacting the decision to implement instances of technologies in healthcare logistics processes.

Design/methodology/approach

A multiple case study is carried out at five Danish hospitals to investigate the bed logistics process. A combined technology adoption and BPM lens is applied to gain an understanding of the reasoning behind technology adoption.

Findings

A set of 17 factors impacting the adoption of technologies within healthcare logistics was identified. The impact factors perceived as most important to the adoption of technologies in healthcare logistics processes relate to quality, employee work conditions and employee engagement.

Research limitations/implications

This paper seeks to understand how managers can use knowledge about impact factors to improve processes through technology adoption. The findings of this study provide insights about the factors impacting the adoption of technologies in healthcare logistics processes. Differences in perceived importance of factors enable ranking of impact factors, and prioritization of changes to be implemented. The study is limited to five hospitals, but is expected to be representative of public hospitals in developed countries and applicable to similar processes.

Originality/value

The study contributes to the empirical research within the field of BPM and technology adoption in healthcare. Furthermore, the findings of this study enable managers to make an informed decision about technology adoption within a healthcare logistics setting.

Details

The International Journal of Logistics Management, vol. 30 no. 1
Type: Research Article
ISSN: 0957-4093

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Article
Publication date: 12 April 2013

Yazn Alshamaila, Savvas Papagiannidis and Feng Li

The purpose of this paper is to contribute to a growing body of research on cloud computing, by studying the small to medium‐sized enterprise (SME) adoption process. If…

Abstract

Purpose

The purpose of this paper is to contribute to a growing body of research on cloud computing, by studying the small to medium‐sized enterprise (SME) adoption process. If SMEs have access to scalable technologies they could potentially deliver products and services that in the past only large enterprises could deliver, flattening the competitive arena.

Design/methodology/approach

By adopting the Technological, Organisational and Environmental (TOE) framework as a theoretical base, this qualitative exploratory study used semi‐structured interviews to collect data in 15 different SMEs and service providers in the north east of England. The north east of England was selected as it is a region that aspires to become home to innovative digital firms and most of the companies in the region are SMEs.

Findings

The main factors that were identified as playing a significant role in SME adoption of cloud services were: relative advantage, uncertainty, geo‐restriction, compatibility, trialability, size, top management support, prior experience, innovativeness, industry, market scope, supplier efforts and external computing support. In contrast, this study did not find enough evidence that competitive pressure was a significant determinant of cloud computing adoption.

Research limitations/implications

These findings have important implications and great value to the research community, managers and information and communication technologies (ICT) providers, in terms of formulating better strategies for cloud computing adoption. For service providers, using the research model in this study can assist in increasing their understanding of why some SMEs choose to adopt cloud computing services, while seemingly similar ones facing similar market conditions do not. Also, cloud computing providers may need to improve their interaction with SMEs which are involved in the cloud computing experience, in an effort to create a healthy environment for cloud computing adoption, and to remove any vagueness surrounding this type of technology.

Originality/value

This study is an attempt to explore and develop an SME cloud computing adoption model that was theoretically grounded in the TOE framework. By adopting the TOE framework this study has shown that the three contexts of this framework (technological, organisational, and environmental) are connected to each other.

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Article
Publication date: 9 February 2015

Hemlata Gangwar, Hema Date and R Ramaswamy

– The purpose of this paper is to integrate TAM model and TOE framework for cloud computing adoption at organizational level.

Abstract

Purpose

The purpose of this paper is to integrate TAM model and TOE framework for cloud computing adoption at organizational level.

Design/methodology/approach

A conceptual framework was developed using technological and organizational variables of TOE framework as external variables of TAM model while environmental variables were proposed to have direct impact on cloud computing adoption. A questionnaire was used to collect the data from 280 companies in IT, manufacturing and finance sectors in India. The data were analyzed using exploratory and confirmatory factor analyses. Further, structural equation modeling was used to test the proposed model.

Findings

The study identified relative advantage, compatibility, complexity, organizational readiness, top management commitment, and training and education as important variables for affecting cloud computing adoption using perceived ease of use (PEOU) and perceived usefulness (PU) as mediating variables. Also, competitive pressure and trading partner support were found directly affecting cloud computing adoption intentions. The model explained 62 percent of cloud computing adoption.

Practical implications

The model can be used as a guideline to ensure a positive outcome of the cloud computing adoption in organizations. It also provides relevant recommendations to achieve conducive implementation environment for cloud computing adoption.

Originality/value

This study integrates two of the information technology adoption models to improve predictive power of resulting model.

Details

Journal of Enterprise Information Management, vol. 28 no. 1
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 28 April 2020

Omar Ali, Anup Shrestha, Valmira Osmanaj and Shahnawaz Muhammed

The significance of cloud services in information technology (IT) is increasing as a means of achieving enhanced productivity, efficiency and cost reduction. Through…

Abstract

Purpose

The significance of cloud services in information technology (IT) is increasing as a means of achieving enhanced productivity, efficiency and cost reduction. Through cloud-based service, the reliability and scalability of an organization’s systems can be enhanced since organizations such as local governments are able to concentrate on their main business strategies. This research seeks to identify critical factors that may have an impact on the acceptance of cloud-based services, where the organizational context is based on local governments in Australia.

Design/methodology/approach

To formulate a more comprehensive IT innovation adoption model for cloud technology, factors from the technology-organizational-environment framework, desires framework and diffusion of innovation model were integrated. Data was obtained from 480 IT staff working in 47 local government organizations.

Findings

The research results show that the factors which had a statistically significant and positive impact on the adoption of cloud-based services in local governments were compatibility, complexity, cost, security concerns, expected benefits and organization size. It is likely that the outcomes from this research will provide insights to any organization seeking to make investment decisions on the adoption of cloud-based services.

Research limitations/implications

Limitations include generalizability of the findings since the data is restricted to local government areas in Queensland, Australia. Further, the sample mostly included individuals with managerial positions and may not completely capture the cloud adoption factors relevant for front line IT employees. Another limitation is the possible omission of factors that may be relevant but not considered due to the selected theories. Lastly, this research did not differentiate between different types of cloud adoption such as private, public, community and hybrid models that are possible in this context.

Originality/value

The paper provides a combination framework of cloud-based service adoption based on a literature review on cloud adoption from an IS perspective. It adapts integrated model to establish a more comprehensive innovation adoption framework for cloud technology.

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Article
Publication date: 14 June 2019

Sunday C. Eze, Sulaimon Olatunji, Vera Chinwendu Chinedu-Eze, Adenike O. Bello, Adebanji Ayeni and Fred Peter

Most studies in information behaviour have focussed on information behaviour aspects such as environmental uncertainty, scanning behaviour of top management executives…

Abstract

Purpose

Most studies in information behaviour have focussed on information behaviour aspects such as environmental uncertainty, scanning behaviour of top management executives, student and women information behaviour, information source and credibility, while little is known about the information behaviour of small- and medium-sized enterprises (SMEs) when the need for emerging information and communication technology (EICT) adoption decision-making arises. This paper, therefore, aims to explore the major determinants of perceived information need for EICT adoption by UK small service-oriented businesses.

Design/methodology/approach

The study adopted qualitative method to explore 13 key determinants of SME managers’ information behaviour for EICT adoption decision-making by using both unstructured and semi-structured interviews at two different stages with 20 participants drawn purposeful from Luton directories.

Findings

The study developed an extended technology, organisation and environment (TOE) framework by identifying and incorporating the information context which helped to unveil 13 key determinants of perceived information need and their impact on EICT adoption decision-making in SMEs. This further provided insight into understanding SMEs’ information behaviour. While the determinants associated with TOE and information contexts influence SMEs’ perceived information need for EICT adoption, the extent at which these four constructs shape SMEs’ perceived information need for EICT adoption decision-making differs.

Research limitations/implications

The limitation of this study emerged because of the use of qualitative methodologies in relation to the research design, rigour in the collection and management of the large volume of the raw data, the data analysis and the credibility of the findings. This may lead to unforeseen respondent – and research – bias in the data analysis, which may lead to limited understanding of alternatives and insights into the key determinants of perceived information need for EICT adoption decision. Hence, other measures and approaches such as case study and mix-method could be deployed to further validate the findings. Also, one of the limitations of qualitative study has been the issue of theoretical generalizability of the framework. The generalizability of the formwork needs to be established across a wider range of population. Future studies may apply a confirmatory statistical techniques to test and ascertain the validity and reliability of the framework across a wider population. Such studies may be used as a benchmark for the theoretical constructs and the factors that may lead to success or failure of mobile marketing technology adoption.

Originality/value

The study has further enriched TOE framework and provided an analytical dimension for exploring key determinants of SMEs’ perceived information need for EICT adoption decision-making. It also demonstrates the capacity to provide a reliable explanation of the determinants and serves as a tool for evaluating the benefits or challenges of SMEs’ information behaviours when the need for EICT adoption arises.

Details

The Bottom Line, vol. 32 no. 2
Type: Research Article
ISSN: 0888-045X

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Article
Publication date: 30 June 2020

Feria Wirba Singeh, A. Abrizah and K. Kiran

The purpose of this paper is to describe a new benchmarking framework on the factors that influence digital library (DL) adoption by aligning them with the constructs of…

Abstract

Purpose

The purpose of this paper is to describe a new benchmarking framework on the factors that influence digital library (DL) adoption by aligning them with the constructs of DL models to establish the likely critical success factors (CSFs) for DL implementation.

Design/methodology/approach

Concept mapping is used to illustrate the relationship between the information systems success model and DL frameworks. Technology organisation and environment (TOE) framework was chosen as the central theme and was mapped with the three DL frameworks reviewed (5S framework; the Zachman Framework for Enterprise Architecture and the DELOS DL reference model) to come up with the likely success dimensions for DLs. A set of possible success factors was assembled from the literature on previous studies relating to factors that are critical to the success of information systems and DLs. The description of each DL potential success factors was finally developed as an item statement with verification from the literature review.

Findings

A total of 53 success factors items were assembled from literature represented by the final ten constructs of the CSFs; 16 items characterise DL technology, 13 items denote DL organisation and 24 items symbolise DL environment. Findings show that these factors may be good determinants for an effective implementation of DLs.

Research limitations/implications

The outcome can positively influence the implementation of DLs worldwide.

Originality/value

This is the first study in library science that incorporates TOE with DL frameworks to come up with the success factors of DL implementation.

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Article
Publication date: 4 December 2020

Sunday C. Eze, Vera C. Chinedu-Eze and Adenike O. Bello

Although several researchers have made significant efforts to examine the adoption of social media marketing technology in Nigeria, many have focussed on large…

Abstract

Purpose

Although several researchers have made significant efforts to examine the adoption of social media marketing technology in Nigeria, many have focussed on large organizations while others have constantly extrapolated the findings obtained in the Western world as if small and medium enterprises (SMEs) have the same structure, managerial capabilities, and operate in the same way. This has hindered the development of an integrated framework aimed at unravelling the factors shaping the adoption of social media marketing applications in SMEs in Nigeria. The paper, therefore, aims to explore some antecedent factors that shape SMEs adoption of social media marketing applications in SMEs in Nigeria.

Design/methodology/approach

The study deployed a qualitative approach with the use of unstructured and semi-structured interviews with a total of 20 participants drawn purposeful from Nigeria directories and analysed by using a hybrid method of thematic analysis.

Findings

The study developed an extended technology–organization–environment framework (TOE) framework that incorporated the communication context, which aids in identifying 11 key success factors shaping SMEs adoption of social media marketing technology in Nigeria. The findings associated with the extended TOE framework show that they have an impact on social media marketing technology adoption in SMEs.

Research limitations/implications

Because the researchers adopted the qualitative method, the findings may lead to some bias in the analysis of the data which may limit the insights into the key factors shaping the adoption of social media marketing technology adoption. Future studies may adopt a mixed-method approach or a comparative approach to confirm the finding and to better understand the critical factors linked to the framework. Although it is believed the with the use of thematic data analysis, the results are well associated with the structure; however, the structure has limitations. Drawing from the data analysis, the factors are limited. Other factors which may positively influence social media marketing adoption in SMEs. Hence, further studies are needed in this area in a bid to explore these factors by using different research appraoches.

Originality/value

The study has enriched the existing TOE framework and provided insights into the dominant issue faced by SMEs in adopting social media marketing technology, provided an analytical dimension, reliable explanation of these finding and tool for evaluating some of the challenges faced by SMEs in the adoption of social media marketing technology.

Details

Journal of Science and Technology Policy Management, vol. 12 no. 1
Type: Research Article
ISSN: 2053-4620

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Article
Publication date: 11 July 2016

Prince Kwame Senyo, John Effah and Erasmus Addae

The purpose of this paper is to investigate the determinants of cloud computing adoption (CCA) in a developing country context through the lens of the technology…

Abstract

Purpose

The purpose of this paper is to investigate the determinants of cloud computing adoption (CCA) in a developing country context through the lens of the technology, organisation and environment (TOE) framework.

Design/methodology/approach

The study was carried out using the quantitative research methodology based on a survey of 305 organisations from different industries in Ghana. Based on the TOE framework, a conceptual model consisting of ten hypotheses were proposed and tested through a confirmatory factor analysis and logistic regression analysis.

Findings

The findings indicate that relative advantage, security concern, top management support, technology readiness, competitive pressure and trading partners’ pressure were the TOE factors found to be significant in CCA in a developing country context. Conversely, firm size, scope, compatibility and regulatory support were found to be insignificant.

Originality/value

This study provides insights into CCA across different industries in a developing country environment. The study is arguably the first kind of empirical research into CCA in a developing country context, specifically in Ghana. The findings from this study provide a foundation for other studies as well as constructive insights for the development of cloud computing, due to its infancy in the developing world.

Details

Journal of Enterprise Information Management, vol. 29 no. 4
Type: Research Article
ISSN: 1741-0398

Keywords

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