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At the virus' US epicenter, New York City, teachers experienced the impact of the pandemic firsthand in real time. Consistent with intensification (Apple, 1986), as school struggles to adapt to a rapidly changing social and educational landscape, socioemotional stressors and occupational responsibilities increase. Through the metaphoric (Craig, 2018) image of a candle, and using the tools of narrative inquiry (Connelly & Clandinin, 1990) – broadening, burrowing, storying, and restorying – we surface four teachers' lived experiences in a year filled with incredible grief and loss, socio-political-cultural trauma, racial strife, and personal-professional challenges to show their resolve and resiliency to persevere through and beyond burning out.

In the era of Big Data, larger volumes of data arrive in various forms at an increasing pace but of questionable quality and value. The abundant information (that emanates from these 5Vs – volume, variety, velocity, veracity, and value) taxes the bounded capacity of managers. This chapter introduces a taxonomy of approaches available for strategic decision making in an information-rich environment, several of which showcase that automation can help to augment (not supplant) managerial decision making. This taxonomy is then applied to an innovation context. Mapping a stylized version of the phases of the innovation process (i.e., front-end innovation, new product development, commercialization) onto the four decision-making approaches yields an organizing framework for understanding strategic decision making in the realm of innovation. The chapter concludes by identifying promising areas for future research.

This conceptual chapter: (1) explicates the foundational terminology regarding strategic decision making in a marketing context; (2) provides a primer on the era of Big Data and making strategic decisions in an information-rich environment; (3) introduces a taxonomy, which features approaches to decision making in an information-rich environment; and (4) applies the taxonomy in an innovation context to yield an organizing framework.

This chapter focuses on the nascent field that is emerging at the intersection of innovation, marketing strategy, and information-rich environments, and breaks new ground by exploring automation available to aid managerial decision making in this realm.

The main practical implication is to elucidate that managers can apply different approaches to decision making in today’s information-rich environment. Tables 2–4 provide to managers 12 examples of the types of decision making in an innovation context.

This chapter introduces a new taxonomy to classify four approaches for making strategic decisions in an information-rich environment, and extends that framework to the innovation realm. This framework aims to prompt researchers to explore important topics that exist at the intersection of innovation, marketing strategy, and managerial decision making in an information-rich environment.

This paper aims to capture and manage the product lifecycle data for consumer products, especially data that occur in distribution, usage, maintenance and end‐of‐life stages, and to use them to provide information and knowledge.

A lifecycle information acquisition and management model is proposed, and an information management system framework is formulated. The information management system developed is then used in actual field trials to manage lifecycle data for refrigeration products and game consoles.

It has been demonstrated that valuable services can be delivered through a lifecycle information management system.

Lifecycle information management systems can open new horizons for product design which are sustainable and environmentally sensitive. They also contribute to the wider exploration of eco‐design and development of next generation consumer products (e.g. smart home appliances).

Existing lifecycle information systems cannot support all phases of the product lifecycle. They mainly manage the lifecycle data only during the design and manufacture stages. Lifecycle data during distribution, usage, maintenance and end‐of‐life stages are usually hard to acquire and in most cases lost. The lifecycle information management system developed can capture them, and manage them in an integrated and systematic manner to provide information and knowledge.

This study aims at rereading public governance (PG) and public value management (PVM) in the light of viable systems approach (VSA). Starting from the common points and the dissimilarities between the two theories, an integrated framework for pinpointing the key drivers leading to the emersion of public value co-creation in a public system conception of governance is elaborated. An overview on the emersion of PVM and PG is conducted in order to identify the main features of the new mindset. Then, VSA’s assumptions also are analyzed (with particular focus on their managerial implications) and then subdivided into four macro-areas.

The combination of the two theories allows recognition of four levers (with relative postulates) for fostering public value co-creation: (1) strategic selection of actors; (2) establishment of system and relational boundaries; (3) pursuit of the fit strategy-tactics; (4) system governance diffusion. From a theoretical point of view, the study provides suggestions for the creation of a public system theory of governance. Regarding managerial standpoint, revealing the drivers for public value co-creation can aid managers to better elaborate strategies for stimulating actor’s engagement in order to challenge complexity and user’s demands variability.

This chapter discusses a paradigm shift in the internationalization of higher education (IHE) in relation to the impacts of the Covid-19 pandemic, redirecting the focus from a “competition” to a “cooperation” orientation in this process. The disruptions caused by the pandemic in physical academic mobility, often equated with IHE, enabled the switch to virtual mobility, including more academics and cooperation in the process of IHE. In order to illustrate and ground the discussion proposed here, this chapter describes a study carried out in a Brazilian public institution, using a mixed methods approach, combining bibliographic and document research techniques with the analysis of notes from staff meetings and class observations. The analysis of notes taken during classes and meetings held through virtual exchanges (VE) and/or a Collaborative Online International Learning (COIL) project, carried out during the pandemic in the university analyzed, contrasted with the bibliographic/document analyses suggests a paradigm shift from academic mobility (for a few students only), with a “competition” orientation with partners mainly from the Global North, to a more inclusive and cooperative process, with different languages and more universities around the world. The authors conclude that virtual and alternative approaches such as VE/COIL can foster the development of more inclusive Internationalization at Home (IaH) processes, with a “cooperation” orientation.

The purpose of this paper is to propose a more extensive and overt use of emotion in building popular support for the EU.

The approach takes the form of identifying and analyzing historical and modern evidence for the uses of emotion by organizations and states attempting to build or protect their identities, and proposing a new EU communication strategy that builds on existing and previous experience.

Emotion was extensively used by early states; its value is being relearned by corporations and national governments. However, the EU has not been making effective use of emotion.

The EU must manage its communication needs in a new way.

The EU has neglected a critical area of communication effectiveness, and should address this problem by applying historical precedent to the activities of modern non‐government organizations.

The purpose of this paper is to explore the contribution of appraisal systems to sustainable organizational effectiveness. It argues that competitive advantage is increasingly reliant on discretionary effort. As the emphasis of appraisal has shifted from a developmental to a performance focus, perceived unfairness in both procedures and outcomes threatens to undermine commitment and, therefore, sustainable performance.

Drawing on a range of theoretical frameworks, current practices and experiences are examined and future trends considered. Empirical research includes a ten-year study of practising managers and ethnography, questionnaires and interviews in two large organizations.

Appraisal frequently creates actual and perceived injustice in terms of both procedures and rewards. It also generates tensions between managing performance and encouraging engagement.

This study indicates that further research in other sectors will contribute to the development of greater understanding of sustainable strategic approaches to HRM.

Emphasis on performance in appraisal devalues developmental aspects and sometimes affects employee well-being. Separation of the two through mentorship schemes may help to address the paradox, whereby the performance management element of appraisal undermines rather than enhances organizational effectiveness.

The conventional wisdom of the appraisal culture is challenged. We argue it is essential to expand the discourse between performance, justice and ethical value systems if sustainable competitive advantage and well-being are to be achieved.

The purpose of this paper is to integrate the context of sustainability in a framework for greater corporate accountability.

Applied conceptual research.

This literature review shows that current corporate accountability frameworks forces companies to focus on a narrow source for value creation based on imperfect economic theories inadequate response to societal issues and misleading measurement systems. The current conceptual accountability frameworks are dramatically inadequate in the context of escalating sustainability issues and needs of both society and business. The business responses, through corporate social responsibility (CSR) initiatives, voluntary sustainability reports and industry standards are only a poor attempt to address the fundamental sustainable development challenges. Economic theory has defined externalities as residual to the market and as market failure requiring government intervention.

This paper proposes a direct valuation and formal accounting of externalities on the corporate balance sheet, with an offsetting appraisal of the social licence to operate for the corporation, thus creating a meaningful and integrated basis for accountability.

The current definition and understanding of corporate accountability is challenged. The paper presents a broad grounding in relevant literature for change to the current corporate accountability framework. The main contribution of this paper towards theory development is that meaningful corporate accountability framework in the context of sustainability can connect social progress to the economic value of the firm's strategy.