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This paper aims to investigate the preparedness of regional destinations for new and developing markets (NDMs) focusing on service provision and cultural considerations.

In-depth interviews using semi-structured questions and quantitative and qualitative analyses were undertaken with regional tourism-related stakeholders to investigate NDMs, levels of preparedness for these markets, perceptions on service quality and host and visitor culture.

Regional tourism operators and organisations within the case study were not well prepared for NDMs such as China and India. There was a strong desire to present a local experience with services that reflect the Australian culture, rather than replicate the visitors’ culture. Levels of awareness for the services preferred by NDMs and the intention to cater specifically to these preferences was found to be inconsistent. Key challenges include market diversity, staff training, limited resources and inadequate infrastructure. Resource allocation to address these challenges may not be a high priority, impacting NDMs’ preparedness and regional tourism growth.

Globally, tourism organisations are directing marketing efforts towards NDMs. However, ill-preparedness for these markets can lead to low levels of tourist satisfaction, reduced re-visitation and fewer positive word-of-mouth recommendations, all of which negatively impact tourism growth and development. Limited research has been undertaken in this area; thus, this study aids in identifying areas of focus for regional preparedness, service provision and resource allocation for existing markets and NDMs.

This study sheds light on the uncharted phenomenon of regional management in coordinating services across borders. Based on a multiple case study of four German industrial manufacturing firms with servitization strategies we seek to better understand what kind of organizational challenges servitization poses for the MNC and whether these challenges can be met through regional management models. This chapter initiates a conversation on the available design options for running service operations regionally.

This paper aims to describe the conduct and outcomes of an integrated assessment (IA) of the vulnerability to climate change of government service provision at regional scale in New South Wales, Australia. The assessment was co-designed with regional public sector managers to address their needs for an improved understanding of regional vulnerabilities to climate change and variability.

The study used IA of climate change impacts through a complex adaptive systems approach incorporating social learning and stakeholder-led research processes. Workshops were conducted with stakeholders from NSW government agencies, state-owned corporations and local governments representing the tourism, water, primary industries, human settlements, emergency management, human health, infrastructure and natural landscapes sectors. Participants used regional socioeconomic profiling and climate projections to consider the impacts on and the need to adapt community service provision to future climate.

Many sectors are currently experiencing difficulty coping with changes in regional demographics and structural adjustment in the economy. Climate change will result in further impacts on already vulnerable systems in the forms of resource conflicts between expanded human settlements, the infrastructure that supports them and the environment (particularly for water); increased energy costs; and declining agricultural production and food security.

This paper describes the application of meta-analysis in climate change policy research and frames climate change as a problem of environmental pollution and an issue of development and social equity.

The purpose of this paper is to investigate the socio-economic background and development of social enterprises in Korea and identify representative social enterprise models.

The typology used in this study focuses on the interaction between civil society, the state and the market in their efforts to solve social problems. As a result, the typology is mainly related with social goals, although the organizational form is also taken into consideration when selecting representative social enterprises in each type so as to present a broad array of developmental histories.

This paper identified four types of social enterprises: work integration social enterprises; social service provision social enterprises; regional regeneration social enterprises; and alter-economy social enterprises. These types are not immutable; another form of social enterprise might emerge to address a new social issue and lead to a new strand of similar social enterprises.

This study found that the goals of social enterprises in Korea share common characteristics with those of social enterprises in European countries. Another outstanding feature of Korean social enterprises is that most social enterprises other than work integration social enterprises also regard work integration or job creation for the disadvantaged people as one of their important social missions.

The purpose of this paper is to understand the impact of activation policies in contexts of public-oriented employment services.

The fieldwork was conducted in Italy, using the regional case of Emilia-Romagna as a representation of public-oriented models. The empirical research relies primarily on quantitative research methods by means of impact evaluations based on very rich and recent administrative data that includes 20,014 observations. These are integrated with some interesting insights from qualitative research tools by means of semi-structured interviews with stakeholders in the fieldwork.

The overall level of effectiveness of activation policies does not seem to be particularly high. However, the results show that, to some extent, there are more advantages for job seekers furthest from the labor market. The stronger efforts made to assist those disadvantaged groups are probably related to a loss in the overall effectiveness of the system.

This analysis has focused on a substantially homogeneous and economically developed region. Indeed, Italian activation policy reforms have been implemented differently in different areas of the country. Similar to other Southern European countries, they are characterized by regional fragmentation and implementation gaps in activation policies.

The findings of the present study are relevant to policymakers who deal with activation policies and to both public and nonpublic organizations involved in this field. It seems plausible to support the possibility that public-oriented models could represent a proficient alternative to proposals relying heavily on market-based interventions. Such evidence becomes particularly interesting in the aftermath of the Great Recession when this model is confronted with the consequences of the economic crisis.

The paper adds to the literature on public-oriented models, while overcoming some of the limitations of earlier research, which has been restricted mainly to cases with early traditions of marketized services.

In Australia, the Foodbank of Western Australia (Foodbank WA) has a reputation for being at the forefront of health promotion. The purpose of this paper is to describe Foodbank WA's innovative food bank plus approach of incorporating healthy lifestyle initiatives (i.e. nutrition and physical activity education) into its core food bank business, so as to target priority issues such as food insecurity, poor food literacy, overweight, obesity, poor nutrition and physical inactivity.

A case study approach was utilised to explore Foodbank WA's Healthy Food for All® (HFFA) strategy. HFFA is a comprehensive state wide, school and community based strategy, including the School Breakfast Programme, Food Sensations® and Choose to Move initiatives, designed to promote healthy lifestyles to low socioeconomic and vulnerable groups – a major target group of food banks.

Since its inception in 2007, the delivery of food, education and resources has increased across all of Foodbank WA's HFFA initiatives. Evaluation results from feedback surveys demonstrate the success of these interventions to positively impact upon food security, health and wellbeing of participants.

HFFA is a unique, effective and novel strategy that addresses a number of health and nutrition issues. Food banks are well placed to deliver food literacy and healthy lifestyle initiatives. Foodbank WA's holistic approach and demonstrated success provides other food banks with a best practice model and knowledge base for the development of similar health promotion strategies and interventions.

This paper aims to explore the rationale underpinning the national development of UNISON's organising strategy and its implementation at regional and branch levels.

The author used non‐participant observation case studies in three National Health Service (NHS) UNISON branches of 92, 49 and 17 per cent density and 45 interviews with non‐members, members, branch activists (key‐stewards and stewards), full‐time officers and managers.

UNISON aimed to devolve financial resources to branches whilst encouraging participation supported by training and increased in‐fill recruitment. Initial regional support diminished because of managerial opposition. Individual attempts by regional staff to resurrect the strategy met with significant resistance within branches as key‐stewards regarded it as largely inappropriate.

Concentration on a single union region, which experienced specific problems, could exaggerate poor articulation of strategy. Small numbers of interviews with full‐time officers may ignore alternative viewpoints within the national and regional levels.

Rather than using the union organising model as a yardstick against which to measure the impact of change, this work examines the incremental development of national strategy and explores the problems of implementation throughout the union to branch level.

Emergency services are critical for high‐quality healthcare service provision to support acute illness, trauma and disaster response. The greater availability of emergency services decreases waiting time, improves clinical outcomes and enhances local community well being. This study aims to assess United States (US) acute care hospital staff's ability to provide emergency medical services by evaluating the number of emergency departments and trauma centers.

Data were obtained from the 2003 and 2007 American Hospital Association (AHA) annual surveys, which included over 5,000 US hospitals and provided extensive information on their infrastructure and healthcare capabilities.

US acute care hospital numbers decreased by 59 or 1.1 percent from 2003 to 2007. Similarly, US emergency rooms and trauma centers declined by 125, or 3 percent. The results indicate that US hospital staff's ability to respond to traumatic injury and disasters has declined. Therefore, US hospital managers need to increase their investment in emergency department beds as well as provide state‐of‐the‐art clinical technology to improve emergency service quality. These investments, when linked to other clinical information systems and the electronic medical record, support further healthcare quality improvement.

This research uses the AHA annual surveys, which represent self‐reported data by individual hospital staff. However, the AHA expends significant resources to validate reported information and the annual survey data are widely used for hospital research.

The declining US emergency rooms and trauma centers have negative implications for patients needing emergency services. More importantly, this research has significant policy implications because it documents a decline in the US emergency healthcare service infrastructure.

This article has important information on US emergency service availability in the hospital industry.

The purpose of this paper is twofold: to explore the existing evidence around dementia services and interrogate the overarching UK policy development relating to service inclusion of black and minoritised groups. The paper will go on to identify the implications for the dementia wellness pathway and make recommendations regarding how services can be more inclusive.

This paper examines the policy/practice landscape around dementia care provision and observes if lessons can be learnt to improve health outcomes for people living with dementia from black and minoritised communities.

A review of dementia policy demonstrates how opportunities to improve the awareness, diagnosis and post-diagnostic support for minoritised communities are being missed. The outcomes of this mean that individuals are denied vital treatment and support, which could enhance quality of life and delay the progression of dementia.

The authors’ premise is that not meeting the dementia support needs of less-heard communities has negative financial as well as social and health-related outcomes and has wider resonance and implications for all stages of the dementia wellness pathway. Moreover, there is a legal responsibility for public services to provide culturally sensitive, responsive, appropriate and available care, to all people, without discrimination.

This paper offers a valuable review of policy and practice around dementia care in the UK and makes recommendations to improve health outcomes for people living with dementia from black and minoritised communities.