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Article
Publication date: 1 January 2005

Victoria Knight and Hannah Goodman

This article presents the findings of a survey into the personal safety provisions, services and training for key public service providers and users in Leicester city. The…

Abstract

This article presents the findings of a survey into the personal safety provisions, services and training for key public service providers and users in Leicester city. The article offers some definitions and approaches to personal safety, which illustrates the breadth and extent to which personal safety is understood. The survey highlights perceptions and experiences of personal safety of workers from a range of agencies in the community in Leicester city. The findings suggest that personal safety is important in terms of debates and decisions about occupational health and safety, delivery of public services, diversity, social inclusion and crime and disorder. The article advocates the need to raise the profile of personal safety especially in service provision, services and training.

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Safer Communities, vol. 4 no. 1
Type: Research Article
ISSN: 1757-8043

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Article
Publication date: 2 October 2017

Levente Szász, Krisztina Demeter, Harry Boer and Yang Cheng

Following the identified need for more explicit contextual studies in servitization research, the purpose of this paper is to investigate the relationships between and…

Abstract

Purpose

Following the identified need for more explicit contextual studies in servitization research, the purpose of this paper is to investigate the relationships between and among economic context, service provision and service return, including the service paradox.

Design/methodology/approach

Firm-level and macroeconomic (country competitiveness) data are combined to operationalize the constructs considered in the study. Structural equation modeling and cluster analysis are used to investigate the direct relationships between economic context, service provision and service return, and the negative association between the development of economic context and the service paradox.

Findings

The analyses confirm the general assumption that service provision has a positive direct effect on service return. Economic context seems to have no direct effect on service return and, contrary to what was expected, it has a negative impact on the intensity of service provision. Thus, service provision fully mediates the negative impact of context on service return. Finally, the service paradox occurs more frequently in less-developed economic contexts, where the probability of a relatively low service return coupled with high service provision is significantly higher.

Practical implications

The study identifies five key elements of economic context that have to be incorporated into the strategic decision-making process regarding product-related services offered by manufacturers.

Originality/value

The paper contributes to the contextual research of services offered by manufacturers. Subject to future empirical testing, it is proposed that a more favorable economic context offers more possibilities for manufacturers to cooperate with other business actors to provide services.

Details

Journal of Manufacturing Technology Management, vol. 28 no. 8
Type: Research Article
ISSN: 1741-038X

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Book part
Publication date: 12 December 2007

Matthew E. Archibald

Despite continuing socioeconomic and racial/ethnic gaps in many health care services, the National Healthcare Disparities Report (2004) documents parity in substance abuse…

Abstract

Despite continuing socioeconomic and racial/ethnic gaps in many health care services, the National Healthcare Disparities Report (2004) documents parity in substance abuse treatment provision among individuals of varying socioeconomic and racial/ethnic backgrounds. This study investigates that achievement by analyzing the relationship between community socioeconomic and racial/ethnic disadvantage and organizational provision of substance abuse treatment, treatment need and utilization across United States counties, 2000, 2002 and 2003. Results confirm equity in service provision in poorer communities and those with higher concentrations of African Americans. Significant disparities remain, however, in communities with higher concentrations of Hispanics, youth and female-headed households. Limitations and implications for future studies of health care provision are discussed.

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Inequalities and Disparities in Health Care and Health: Concerns of Patients, Providers and Insurers
Type: Book
ISBN: 978-0-7623-1474-4

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Article
Publication date: 1 April 1995

Stephen Ackroyd

Offers a general historical analysis of the development of publicservice provision in Britain. First discusses the slow emergence ofindustrialism in Britain, then…

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Abstract

Offers a general historical analysis of the development of public service provision in Britain. First discusses the slow emergence of industrialism in Britain, then discusses the development of social services in this context. Suggests that there are three significant stages in development: local public administration, 1870‐1950; central Welfare State, 1950‐1980; and decentralized provision, 1980‐1995. Goes on to argue that, in order to understand this sequence, and especially the emergence of centralized public provision, it is necessary to discuss modes of delivery of services within these institutional frameworks of provision. Examines different stages in patterns of organization for delivery of services which overlap with stages of provision. Suggests that the recent re‐emergence of decentralized provision has a certain inevitability, but that it is important that this takes an appropriate form. Identifies this form as a participative management

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International Journal of Public Sector Management, vol. 8 no. 2
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 9 April 2018

John Storm Pedersen and Adrian Wilkinson

The purpose of this paper is to: first, explain why a new model of the provision of welfare services to citizens arises from the digital society; second explore some core…

Abstract

Purpose

The purpose of this paper is to: first, explain why a new model of the provision of welfare services to citizens arises from the digital society; second explore some core elements of the competition between the new model of the provision of welfare services and the classic ideal model of the professionals’ provision of welfare services; third, suggest why it is most likely that the two models of the provision of services are combined into a symbiotic co-evolution scenario; and fourth, examine why and how this symbiotic co-evolution scenario results in new participatory spaces for the main actors associated with the provision of welfare services.

Design/methodology/approach

The review of the literature examines how the new model for the provision of welfare services facilitated by big data challenges the traditional professional model for the provision of welfare services. The authors use the Danish case to illustrate a number of themes related to this looking at the hospital sector as an example.

Findings

The proposition is that a symbiotic co-evolution scenario will emerge. A mix of the classic ideal model and practice of the service professionals’ provision of services and the digital society’s model of the provision of services is the most likely scenario in the years to come. Furthermore, Data-driven management (DDM) as an integrated key element in a symbiotic co-evolution creates (opens up) participatory environments and spaces for the main actors and agents associated with the provision of welfare services to the citizens.

Research limitations/implications

DDM’s impact on the provision of welfare services is still being realised and worked out, and more empirical research is needed before it is possible to point at the most likely scenario. However, according to the authors’ analytical framework, the institutional logics perspective, as presented in Section 2, a symbiotic co-evolution is most likely such that DDM will constitute a new logic within the provision of welfare services on the basis of which citizens as end-users could be provided with welfare services, but it is not likely that the new logic of DDM can displace the classic service professionals’ model of the provision of welfare services. Therefore, the new logic of DDM will be combined with and integrated into the existing logics within service provision, such as the Weberian bureaucracy, the Street-Level Bureaucracy, the New Public Governance and the Market. In spite of this, DDM can successfully be promoted by international management consulting firms, as a management concept which can remedy all the problems of the classic service professionals’ model of the provision of welfare services to citizens.

Practical implications

As a consequence of this, new relationships among professionals, data analytics, (middle) managers and citizens will be created regarding the provision of welfare services. Considering the new participatory environments and spaces and the new relationships among the classic service professionals, the data analytics, the (middle) managers and the citizens as end-users, the provision of welfare services may become an arena for negotiation of a new future model of the provision of welfare services to citizens.

Originality/value

The digital society has emerged from and developed further via: digitising, online information in almost real time, algorithms, data-informed decision-making processes, DDM and, ultimately, big data. The authors expect to see further digitising, more sophisticated algorithms and more big data. The authors suggest that a new model of the provision of welfare services to citizens will emerge from the development of the digital society. The authors also suggest that this new model will compete with the classic model of the provision of welfare services.

Details

International Journal of Sociology and Social Policy, vol. 38 no. 3/4
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 12 July 2011

Christian Kowalkowski, Daniel Kindström and Lars Witell

Manufacturing firms primarily organise service provision internally, externally or through a hybrid arrangement. This paper aims to analyse how firm‐, offering‐, and…

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2591

Abstract

Purpose

Manufacturing firms primarily organise service provision internally, externally or through a hybrid arrangement. This paper aims to analyse how firm‐, offering‐, and market‐specific factors influence the way in which a firm organises its service provision. In addition, the paper analyses the specific challenges that each organisational arrangement presents for a firm.

Design/methodology/approach

The study employed a qualitative, multiple‐case research design that involved seven manufacturing firms with different organisational arrangements for service provision.

Findings

Contrary to certain explicit assumptions, few firms organise for service provision solely through an in‐house organisation. Analysis of firms in a wide variety of industries has shown that the organisational arrangements (internal, external or hybrid configuration) are contingent on factors such as market strategy, customer relationships, product‐service linkages, internal competences and market channel characteristics.

Research limitations/implications

The paper is an initial attempt to understand the strategic choices that firms make in terms of inter‐organisational arrangements for service provision. The research should be extended by way of a cross‐sectional survey in order to test and further validate the importance of the determinants of the organisational arrangements for service provision.

Originality/value

The paper contributes to the service marketing and management literature by examining factors that determine whether firms organise for service provision internally, externally or through a hybrid configuration. Prior research has not explicitly addressed this issue.

Details

Managing Service Quality: An International Journal, vol. 21 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 3 October 2016

Guangjian Xu and Yan Wu

The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system…

Abstract

Purpose

The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to achieve quality and fairness in the provision of basic public services.

Design/methodology/approach

Based on an historical analysis of the functional transformation of the public finance system in China and on an empirical analysis of the current public finance system and the public service provision system, a comprehensive understanding was gained about the relationship between the financing and provision of basic public services.

Findings

The paper argues that there is a close relationship between the provision of basic public services and the functional changes made to the public finance system. Based on a systematic retrospective study of the Chinese Government’s efforts to improve basic public services over the last three decades, this paper offers policy suggestions on further public finance restructuring that would support better service provision.

Originality/value

By analyzing issues in the public service provision system, this paper contributes to the debate about the efficiency improvement made to governmental functions in China.

Details

Asian Education and Development Studies, vol. 5 no. 4
Type: Research Article
ISSN: 2046-3162

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Article
Publication date: 10 June 2020

Grace Zeng, Donna Chung and Beverley McNamara

Over the past decade, the push for recovery-oriented services has birthed a growth in the recruitment of peer providers in mental health services: Persons who live with…

Abstract

Purpose

Over the past decade, the push for recovery-oriented services has birthed a growth in the recruitment of peer providers in mental health services: Persons who live with and manage their mental health challenges and are employed to support persons currently using mental health services. The aim of this paper is to compare the responses of government and non-government organisations to the implementation of peer provision.

Design/methodology/approach

Employing a qualitative study design, 15 people who supervised peer providers or who were strategically involved in peer provision were recruited using snowball sampling. Participants completed an in-depth interview that explored how peer provision services operated at their organisation and factors that shaped the way peer provision operates. The interviews were transcribed and analysed using Moore's Strategic Triangle. Synthesised member checking and researcher triangulation ensued to establish trustworthiness.

Findings

The way in which peer provision operated sat along a continuum ranging from adoption (where practices are shaped by the recovery ethos) to co-option (where recovery work may be undertaken, but not shaped by the recovery ethos). Political and legal mandates that affected the operational capacities of each organisation shaped the way peer provision services operated.

Research limitations/implications

The findings of the study highlight the need to reconsider where peer provision services fit in the mental health system. Research investigating the value of peer provision services may attract the support of funders, service users and policy makers alike.

Originality/value

In employing Moore's strategic triangle to evaluate the alignment of policy (the authorising environment) with the operational capacity and practice of peer provision services (the task environment), this study found that organisational response to peer provision is largely influenced by political and legal mandates externally. The successful implementation of peer provision is mediated by effective supervision of peer providers.

Details

Journal of Health Organization and Management, vol. 34 no. 5
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 16 September 2011

Stephen Moore

This paper seeks to explore the views and experiences of female offenders with problem drug/alcohol use living in rural areas and to provide their perspectives on…

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250

Abstract

Purpose

This paper seeks to explore the views and experiences of female offenders with problem drug/alcohol use living in rural areas and to provide their perspectives on shortcomings in support services.

Design/methodology/approach

The research used in‐depth interviews with (ex) female offenders with problem drug/alcohol use living in rural areas in the East of England.

Findings

The research indicates that the barriers to adequate provision of services for women in rural areas have distinct, but overlapping, gender and geographical elements. Gender issues centre on the failure to see the female offenders in the context of their roles as mothers and partners. The geographical element includes a significant and under‐reported lack of public transport and childcare support.

Research limitations/implications

Given the localised and opportunistic nature of the study, no attempt is made to claim that one can necessarily generalise from these results to all rural areas.

Practical implications

Increased recognition of women attending drug/alcohol support services as mothers with children, faced with problems of organising childcare, or accessing public transport. This is exacerbated by inadequate, public transport provision.

Originality/value

The importance of service providers recognizing the insight which clients could provide through their own lived experiences as users of services. In a rural situation with thinly spread provision, the importance of women‐only provision should not take precedence over quality of service provision.

Details

Drugs and Alcohol Today, vol. 11 no. 3
Type: Research Article
ISSN: 1745-9265

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Article
Publication date: 1 January 1977

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term…

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1608

Abstract

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that contract. When such a repudiation has been accepted by the innocent party then a termination of employment takes place. Such termination does not constitute dismissal (see London v. James Laidlaw & Sons Ltd (1974) IRLR 136 and Gannon v. J. C. Firth (1976) IRLR 415 EAT).

Details

Managerial Law, vol. 20 no. 1
Type: Research Article
ISSN: 0309-0558

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