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Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step‐wise process improvement framework for the construction environment, utilising experience from the software industry, and in particular the capability maturity model (CMM), which has resulted in significant productivity improvements. Introduces the SPICE concept, a conceptual framework assessing the construction process capability. Commences by reviewing processes and their FM applicability and work on process improvement assessment in construction environments using the SPICE framework. Then discusses generalised principles of SPICE for process assessment. Considers its application and extension into the context of FM. Examines the specific example of FM process improvement and finally its implications. Furthermore, examines the relevance and accuracy of the framework, as well as its value to the FM organisation.

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Collaborative working using Information and Communication Technologies (ICT) systems in construction has become a reality as many activities are performed globally with actors located in various geographical locations. Computer Integrated Construction (CIC) is the type of ICT system that binds a fragmented and geographically distributed set of construction stakeholders collaborating together. Although the concept of CIC has been the subject of research for many years, its uptake has been very limited due to the development of the technology and its effective implementation. Research in this area is still premature and does not pay much attention to the development and implementation of the prototypes in the industry. As a result, the research developments have remained as prototypes although they have captured industrial interest. However, ongoing research within the field of construction IT is stressing that it is crucial to define research methodologies for human centred and adaptive CIC developments through industry‐wide knowledge sharing. The aim of this paper, through triangulated research strategy of interviews, surveys and case study is to justify the need for a requirements engineering process as a CIC development methodology for adaptive and user‐centred systems developments and as a guideline to bridge the gap between industry and the research community. The case study project is the DIVERCITY system development undertaken by researchers and practitioners across Europe to develop a shared virtual construction design and briefing environment that enables the construction industry to better undertake the client briefing and design review phases of a construction project.

The purpose of this paper is to present a structured way for the definitions of the Process Failure Mode and Effect Analysis (FMEA) attributes, such as potential failure mode, potential cause and potential effect, in order to make it simpler to define the controls and scores.

This study performs, through a case study in incoming inspection of raw material, the comparison of a conventional application of the Process FMEA with a proposal based on the concepts of process approach defined by ISO 9001.

Even written in a form similar to a script, the application of Process FMEA is a very complex activity and, like most quality tools, before being applied, FMEA should be clearly understood by the team. One way to facilitate this understanding is considering the sequence of events in the failures analysis to understand their causes and effects, just as are the sequences of inputs and outputs in the definition of the process approach addressed in ISO 9001.

This paper shows a simple way to better structure Process FMEA, facilitating meetings with multidisciplinary teams.

Surveys show that the results of top‐down oriented Business Process Reengineering projects often are to be questioned because of implementation problems due to internal resistance to change. Bottom‐up oriented Continuous Improvement projects on the other hand experience typically a lack of strategic orientation and do not necessarily improve the enterprise process system as a whole. The MOTION (MOdel for Transforming, Identifying and OptimiziNg core processes) approach developed in a European Union project provides a method to combine the strengths of the top‐down approach of business process reengineering with the advantages of the bottom‐up oriented continuous improvement process to create well balanced processes to meet customer requirements. The MOTION guidelines were developed by a consortium of European industrial companies and universities.

The authors observe that actionable guidelines are missing from many reference works on business process management (BPM). Also, success factors are mostly not contextualized in the different phases and concerns of a BPM initiative. The purpose of this paper is to address this research gap.

The research design builds on a literature survey for building an integrated framework for BPM that is referred to as integrated BPM. It integrates lifecycle phases, capability areas and governance aspects. Then, the authors consolidate insights from expert interviews.

As a result, the authors provide a list of various activities that are associated with the different elements of BPM. Furthermore, the authors describe pitfalls for each of the elements that have been avoided in order to make the BPM initiative a success.

The findings emphasize the potential to study BPM success and its factors on a more fine-granular activity level.

The list of activities and the list of pitfalls are directly applicable for practitioners.

The research on the integrated BPM framework consolidates insights from prior research and extends it with an expert perspective on pitfalls.

This chapter reviews problems in the identification of learning disabilities, with particular reference to issues involving discrepancy between IQ and achievement as a criterion for definition. Alternatives to present procedures for identification of learning disabilities are described. It is concluded that no presently proposed alternative meets all necessary criteria for identification of learning disabilities, and that radically altering or eliminating present conceptualizations of learning disabilities may be problematic. The major problems of identification of learning disabilities – including over-identification, variability, and specificity – can be addressed, it is suggested, by increasing specificity and consistency of state criteria and strict adherence to identification criteria on the local implementation level. However, further research in alternative methods for identifying learning disabilities is warranted.

Quality management practitioners have yet to cease the potential of digitalisation. Furthermore, there is a lack of tools such as frameworks guiding practitioners in the digital transformation of their organisations. The purpose of this study is to provide a framework to guide quality practitioners with the implementation of digitalisation in their existing practices.

A review of literature assessed how quality management and digitalisation have been integrated. Findings from the literature review highlighted the success of the integration of Lean manufacturing with digitalisation. A comprehensive list of Lean Six Sigma tools were then reviewed in terms of their effectiveness and relevance for the hybrid digitisation approach to process improvement (HyDAPI) framework.

The implementation of the proposed HyDAPI framework in an industrial case study led to increased efficiency, reduction of waste, standardised work, mistake proofing and the ability to root cause non-conformance products.

The activities and tools in the HyDAPI framework are not inclusive of all techniques from Lean Six Sigma.

The HyDAPI framework is a flexible guide for quality practitioners to digitalise key information from manufacturing processes. The framework allows organisations to select the appropriate tools as needed. This is required because of the varying and complex nature of organisation processes and the challenge of adapting to the continually evolving Industry 4.0.

This research proposes the HyDAPI framework as a flexible and adaptable approach for quality management practitioners to implement digitalisation. This was developed because of the gap in research regarding the lack of procedures guiding organisations in their digital transition to Industry 4.0.