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Book part
Publication date: 7 October 2015

Azizah Ahmad

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive…

Abstract

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78441-764-2

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Article
Publication date: 9 August 2011

Tao Zhou

The purpose of this research is to examine the critical success factors of mobile web site adoption.

Abstract

Purpose

The purpose of this research is to examine the critical success factors of mobile web site adoption.

Design/methodology/approach

Based on the valid responses collected from a questionnaire survey, the structural equation modelling technique was employed to examine the research model.

Findings

The results indicate that system quality is the main factor affecting perceived ease of use, whereas information quality is the main factor affecting perceived usefulness. Service quality has significant effects on trust and perceived ease of use. Perceived usefulness, perceived ease of use and trust determine user satisfaction.

Practical implications

Mobile service providers need to improve the system quality, information quality and service quality of mobile web sites to enhance user satisfaction.

Originality/value

Previous research has mainly focused on e‐commerce web site success and seldom examined the factors affecting mobile web site success. This research fills the gap. The research draws on information systems success theory, the technology acceptance model and trust theory as the theoretical bases.

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Article
Publication date: 27 November 2009

Carlos Flavián, Raquel Gurrea and Carlos Orús

The purpose of this paper is to examine the impact of different product presentation modes on consumers' perceptions of web site quality. Specifically the paper identifies…

Abstract

Purpose

The purpose of this paper is to examine the impact of different product presentation modes on consumers' perceptions of web site quality. Specifically the paper identifies the perceived degree of usability as the continent quality and the perceived quality of the information as the content quality of the web site.

Design/methodology/approach

An experiment was conducted with a sample of 86 individuals. Changes in the presentation of the information were made in terms of mode (paragraph or schema) and arrangement (list or grid).

Findings

Users perceived a higher degree of usability and a higher quality of information when the information was presented in a schematic way than when it was presented as a paragraph. However, no significant effects were found regarding the spatial arrangement of the products. Regarding the possible interaction effect, the combination of schematic information displayed in a list produced the greatest effects on users' perceptions.

Research limitations/implications

Consumers show a greater preference for those web sites that provide them with efficient tools for acquiring information and forming knowledge about the alternatives available. Specifically, when products are displayed on the computer screen, designers should focus on presenting the information in a schematic way. Moreover, if this information is organised in a list or table where all the products can be assessed consecutively, the perceptions about the web site may be enhanced.

Originality/value

This is one of the first studies that explains the main factors that affect the perceived quality of a web site from the users' perspective. The analysis of the users' perceptions and the marketing viewpoint could help designers to create web sites that best match their users' information needs.

Details

Online Information Review, vol. 33 no. 6
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 14 September 2018

Nicola Cobelli, Angelo Bonfanti, Serena Cubico and Giuseppe Favretto

This paper aims to empirically examine career guidance services in terms of e-service quality, information quality and perceived value. It specifically examines students…

Abstract

Purpose

This paper aims to empirically examine career guidance services in terms of e-service quality, information quality and perceived value. It specifically examines students’ perceptions of quality to explore the effects of e-service quality and information quality on perceived value.

Design/methodology/approach

Students from the University of Verona participated in a quantitative survey, and 119 questionnaires were collected to assess the perceptions of respondents on e-service quality, information quality and perceived value about the career guidance e-service.

Findings

The results indicate that students perceive high value for the career guidance services; the perceived value depends on both service quality of the e-platform and information quality of the report; and efficiency is the most important dimension of e-service quality, while adequacy appears to be the most important dimension of the report.

Practical implications

These findings reveal that service organisations such as universities should invest in career guidance services, given that such services are appreciated by students and contribute to reducing the gap between education and job opportunities. In the design phase, service organisations should pay attention to students’ career development needs by developing e-platforms that are easy to use, appealing, efficient and with continuous system availability and reports that include relevant, understandable, reliable and adequate information. It is important to provide students with a report after they have completed a questionnaire.

Originality/value

To the authors’ knowledge, this is the first research empirically evaluating the effects of perceived e-service quality and information quality on perceived value with specific reference to career guidance e-services.

Details

International Journal of Quality and Service Sciences, vol. 11 no. 1
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 31 March 2020

Linlin Zhu, He Li, Wu He and Chuang Hong

Online reviews presented in the format of multimedia information, such as pictures and videos, continue to emerge, but whether the richness of multimedia information can…

Abstract

Purpose

Online reviews presented in the format of multimedia information, such as pictures and videos, continue to emerge, but whether the richness of multimedia information can enforce the quality of online reviews has remained uncertain. The purpose of this paper is to examine the differences in the perceived information quality of online reviews, based on the information richness theory, emotional polarity and product type.

Design/methodology/approach

This is a Web-based experiment in which 12 groups constructed at different levels of these three factors were designed for the purpose of obtaining data.

Findings

The study results show that under different positive and negative emotional polarities, different information richness and product types have different effects on perceived information quality; for different product types, positive and negative emotional polarity have different effects on perceived information quality. For “search” products, the perceived information quality of online reviews with low information richness is high; under different information richness, different emotional polarity and product types have different effects on perceived information quality.

Practical implications

This paper has important practical significance for the management of e-commerce platforms for online reviews.

Originality/value

This paper on the perceived information quality of online reviews puts more focus on the formal features of online reviews and aims to discover the relationships between different directions for perceived information quality under the impact of interaction of formats, emotional polarity and product type. The study hopes to further strengthen the application of the information richness theory in the field of online reviews research and to measure perceived information quality from a variety of aspects.

Details

The Electronic Library, vol. 38 no. 2
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 10 June 2019

Sihem Dekhili, Mohamed Akli Achabou and Fatmah Alharbi

This paper aims to examine the extent to which sustainability information unfavorably impacts consumers’ behavior in the case of luxury. In particular, it explores the…

Abstract

Purpose

This paper aims to examine the extent to which sustainability information unfavorably impacts consumers’ behavior in the case of luxury. In particular, it explores the effect of social and environmental attributes on the perceived quality.

Design/methodology/approach

A between-subject experimental design involving 973 French and Saudi consumers has been conducted.

Findings

The results indicate that sustainability information negatively impacts the perceived quality of luxury products. However, this result varies regarding the consumers’ country of origin. While no significant effect was observed in the case of French respondents, Saudi consumers lower the evaluation of quality when social information is provided. In addition, the negative effect of sustainability information is moderated by the consumers’ degree of liking of luxury and by the brand corporate social responsibility image.

Research limitations/implications

This research fills a gap occurred in the previous literature. In effect, limited studies examined perceptions of the association between luxury and sustainability. In addition, it enriches the limited literature on sustainable consumption in the context of developing countries. However, further studies should focus on specific dimensions of quality and examine different sustainable practices and luxury goods.

Practical implications

From a practical point of view, this study suggests new applications with respect to the link between luxury and sustainability.

Originality/value

No study to date, as per the authors’ knowledge, has investigated empirically the impact of sustainability information on the perceived quality of luxury products. Contrary to the literature indicating a positive effect of sustainable attributes on consumers’ behavior, this study confirms the incompatibility between luxury and sustainability.

Details

European Business Review, vol. 31 no. 4
Type: Research Article
ISSN: 0955-534X

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Article
Publication date: 10 April 2007

Hsiu‐Fen Lin

By expanding the technology acceptance model, the purpose of this paper is to provide a research model to examine the impact of online (information quality, system quality

Abstract

Purpose

By expanding the technology acceptance model, the purpose of this paper is to provide a research model to examine the impact of online (information quality, system quality and service quality) and offline (offline activities) features on the sustainability of virtual communities. Design/methodology/approach – Based on a survey of 165 community members, the paper uses structural equation modeling approach to investigate the research model.

Findings

The findings indicate that perceived of usefulness, perceived ease of use and offline activities are determinants of sustainability of virtual communities. In addition, information quality affects perceived usefulness, while system‐quality and service quality influence both perceived ease of use and perceived usefulness of virtual communities.

Research limitations/implications

Since this study only considered non‐profit virtual communities, it is unclear whether these analytical results can be generalized to other virtual communities. Further research can apply this research model to examine profit‐oriented virtual communities, such as eBay.com.tw or brand communities.

Practical implications

To sustain a successful virtual community, attention must be paid to enhance both online and offline interactions, including content management, specific sets of web site functions and offline communication. Virtual community providers can apply the findings of this study to focus on the determinants of success for their virtual communities.

Originality/value

Theoretically, while drawing upon the extended TAM, this paper provides a model that is capable of understanding the determinants of sustainability of virtual communities. From a managerial perspective, the findings should provide further insight into member behaviors, leading to more effective strategies for expanding the virtual community.

Details

Internet Research, vol. 17 no. 2
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 16 March 2012

Kai Wang and Chien‐Liang Lin

Mobile telecommunication service providers endeavor to mitigate the declining voice service revenue through popularization of mobile value‐added services (MVASs). To…

Abstract

Purpose

Mobile telecommunication service providers endeavor to mitigate the declining voice service revenue through popularization of mobile value‐added services (MVASs). To understand determinants that influence mobile phone subscribers' intentions to use MVASs, this study aims to investigate the influences of perceived playfulness and information systems (IS) quality on mobile phone subscribers' intentions to use MVASs.

Design/methodology/approach

An online survey involving 304 subjects was conducted, followed by a partial least squares (PLS) analysis, which yielded strong evidence in support of our proposed research model.

Findings

The results confirmed that information quality, system quality, and service quality serve as important antecedents of perceived ease of use and usefulness among mobile phone subscribers. Additionally, the authors found that the perceived playfulness of MVASs mediates the influence of perceived ease of use on intentions of mobile phone subscribers to adopt the services. The comparison between experienced and inexperienced users also suggests that inexperienced subscribers are attracted to MVASs that satisfy their need for information or play, whereas experienced subscribers tend to take into account system and service qualities.

Research limitations/implications

Self‐selection within the online data collection process was unavoidable; in addition, this study was unable to perform a comparison across different mobile phone subscriber groups and was limited to those MVASs available at the time of data collection.

Practical implications

The results of this study can assist mobile telecommunication service providers in understanding the critical determinants that influence mobile phone subscribers' decisions to adopt MVASs. Besides IS quality factors, the results suggest that service providers should also value the quality of perceived playfulness, which reflects user engagement and enjoyment of the services, beyond usefulness alone.

Originality/value

This study contributes to the understanding of MVAS adoption by introducing IS quality factors and perceived playfulness to current theoretical models; and, furthermore, provides sound evidence that information quality, system quality, service quality, and perceived playfulness are critical factors that influence consumer decisions to adopt these services.

Details

Managing Service Quality: An International Journal, vol. 22 no. 2
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 12 February 2018

Kao Rui-Hsin and Chen-Tai Lin

The purpose of this paper is to adopt the revised and integrated technology acceptance model (TAM) and the successful model of the information system as a framework…

Abstract

Purpose

The purpose of this paper is to adopt the revised and integrated technology acceptance model (TAM) and the successful model of the information system as a framework suitable for discussing factors the affecting the usage intention of e-learning for police education and training.

Design/methodology/approach

To attain the aforementioned objective, this study employed the questionnaire survey approach for the collection of information from Taiwan’s border police officers. A total of 277 questionnaires were completed and validated.

Findings

The results showed that the subjective norms, perceived ease of use, and perceived usefulness positively influenced the usage intention of e-learning for police education and training. Second, subjective norms, job relevance, system quality, service quality, and ease of use were found to act positively on the police’s perceived usefulness of e-learning. Lastly, system quality and service quality acted positively on the police’s perceived usefulness of e-learning.

Originality/value

The present study integrated TAM2 and information systems successful model into the research framework for building e-learning efficacy indicators. The good validation results obtained suggest the theoretical importance of this integrated model. The model and research findings closed the research gap especially in the application of police e-learning.

Details

Policing: An International Journal, vol. 41 no. 1
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 2 October 2017

Kuan-Yu Lin, Yi-Ting Wang and Hsuan-Yu Sheila Hsu

Smartphones have become a critical medium by which people remain in contact with family, friends, and colleagues. A variety of factors have contributed to the rapid…

Abstract

Purpose

Smartphones have become a critical medium by which people remain in contact with family, friends, and colleagues. A variety of factors have contributed to the rapid prevalence of smartphones. The most influential factor is definitely the mobile platform or mobile operating system (OS). The purpose of this paper is to employ a theoretical framework based on an information systems success model and a theory values to examine the factors that affect smartphone users’ switching mobile OSs. Habit is regarded as a moderating variable to construct an integrated research model which helps researchers unveil the puzzle of users’ switching mobile OSs.

Design/methodology/approach

The proposed model was empirically evaluated using survey data collected from 424 users on their perceptions of smartphones. A structural equation modeling was used to assess the relationships of the research model.

Findings

The results of the study have shown that users consider the perceived switching value and satisfaction arising from their behaviors when deciding whether to switch to another mobile OS. Quality characteristics, including information quality, system quality, and service quality, are the key factors determining people’s perceived switching value and satisfaction. The participants of the study were grouped by degree of habit. The effect on satisfaction was not significant in the high-habit subgroup. Nevertheless, it has been found that the influence of the perceived switching value was stronger in the low-habit subgroup than in the high-habit subgroup.

Originality/value

This study contributes to a theoretical understanding of factors that explain users’ intention to switch mobile OSs.

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