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Improving digital work experience is critical for the job performance of individuals and the competitiveness of organizations due to their increasing use. This paper investigates how organization support affects the digital work experience of individuals differently depending on their levels of information technology (IT) identity.

Drawing upon the IT identity literature and the conservation of resources (COR) theory, a conceptual model is developed, tested and validated using the data collected in Australia through an experimental design in which IT identity is manipulated.

This study reveals a nuanced impact of organization support on shaping digital work experience. Specifically, it finds that technical support is more effective in improving the digital work experience of individuals with a high level of IT identity, whereas well-being support is more effective in enhancing the digital work experience of individuals with a low level of IT identity.

This research contributes to the IT identity literature by introducing a novel experimental design to manipulate IT identity in the digital work context. It also contributes to the digital work literature by introducing a resource perspective for identifying well-being support, technical support and IT identity as the key resources in shaping digital work experience and calling for attention to IT identity as a boundary condition on the effectiveness of organization support. The findings can help organizations formulate better strategies and policies to improve digital work experience by providing tailored support to individuals with different levels of IT identity.

The purpose of this paper is to explore external factors: organization technical support, organization administrative support, organization infrastructure and resources, and organization ICT policy’s effect on the commitment in use of technology among the faculty staff Hail university, Saudi Arabia.

A cross-sectional survey approach was used to collect data. A sample of 300 fulltime employees, having administrative and teaching responsibilities participated using a self-completion questionnaire. The data were analyzed using exploratory factor analysis (EFA), correlation and multiple regressions to determine the impact of external factors on the commitment in use of technology.

Overall, the results provided evidence that organization technical support, organization administrative support, and organization infrastructure and resources have a significant positive impact on the commitment in use of technology. However, organization ICT policy has an insignificant negative impact on the commitment in use of technology. The findings could be generalized on other public sector universities of the Kingdom of Saudi Arabia.

The data were collected from one public sector university of Hail province, the Kingdom of Saudi Arabia. Only four external factors were taken into consideration in investigating its influence on the commitment in use of technology. There could be other external/environmental factors which might be useful to underpin the theory and advance literature.

In-service and trainee faculties should take an advantage of using learning management system. Faculty should create a positive learning environment in their online classes so the learners can take a benefit out of the immense investment on ICT by ministry of higher education. Apart from giving training to teaching staff in use of technology, learners should also be given a platform to increase and improve their digital literacy. Workshops can be conducted frequently for both faculties and learners. Faculty can offer additional and out of the class support to their reluctant and weak students in order to assist them in the use of technology.

Technology integration after COVID-19 outbreak has significantly changed the education sector throughout the world. The use of technology now is unavoidable at primary, secondary and at tertiary level. This study provides an exclusive viewpoint concerning the external/environmental evidence based findings that have not been investigated empirically in the Saudi Arabian context. The current study also provides statistically a theoretical five-component model to understand the phenomena in the field of information communication technology.

The purpose of this paper is to highlight the factors that aid e-training adoption in the Nigerian civil service.

This paper is based on a review of past literature from databases, reports, newspapers, magazines, etc. The literature recognised the role of perceived cost, computer self-efficacy, availability of resources and perceived support in e-training adoption. Using technology acceptance model (TAM), this paper explained the importance of these variables in e-training adoption in developing country context.

The authors found that the combined role of perceived cost, computer self-efficacy, technological infrastructure, Internet facilities, power supply, organisational support, technical support and government support is critical for e-training adoption in developing countries, particularly in Nigeria. Thus, the authors proposed the combination of these variables which would encourage future research on the use of TAM in technology adoption.

This paper gives an elaboration of the role of computer self-efficacy, perceived cost, availability of resources and perceived support with TAM as base of the framework. This provides researchers the opportunity to test the proposed framework empirically and further suggest other variables that can aid e-training adoption in the context of developing country.

The result of this paper can serve as a guide to managers and policymakers to have a better understanding of the requirements for e-training adoption, especially in developing countries. This will go a long way towards designing good policies that could maximise e-training results.

This paper adds to the existing literature on e-training and TAM with the suggestion of proposed variables.

Draws on a range of research into the problems of accommodating technical change in complex organizations to highlight the issue of cultural inter‐operability. Global economic integration is growing rapidly, facilitated in part by information and communication technologies. As an increasing proportion of organizations spans national and regional cultures significant cultural differences become intra‐organizational differences. Greater economic interaction implies a need for appropriate standards for technology and procedures, however; a number of significant new players in the world system are operating in a technical context and to sets of standards, official and de facto, which have been shaped by a predominantly Western model of business information technology. To gain the potential benefits of emerging technologies, the conflict between the needs of developers and users must be dealt with and the technical focus of information technology must be broadened to encompass cultural concerns at both organizational and social levels. Presents some case study material to indicate the key role of the balance between cultural and institutional constraints and technical capability within organizations.

Rejects arguments that ICANN is engaged in mere technical management or technical co‐ordination, rather than political governance. Examines ICANN’s structure through the lens of Aristotle’s philosophy, stating Aristotle was not democratic in a modern sense. Proclaims Aristotle saw representative structures as an important check on élite and economic power, also as a source of valuable competing perspective.

A sudden shift of work from the office to home amid global lockdown demands exploration of factors that facilitate or obstruct remote working and their impact on practical and psychological outcomes for the employee when individual mandatorily telecommutes full-time with no prior experience of the same. Based on job demands and resources model (JD-R), the present study explores the role of certain job demands and resources on negative and positive outcomes through mediating role of strain and well-being, respectively.

A data sample of 371 IT sector employees was collected and confirmatory factor analysis model was run to assess the model fit indices, convergent and divergent validities of the data. While proposed hypotheses of the study were tested using structural equations modeling (SEM) technique.

It was found that workload pressure, task interdependence, professional isolation and family interference in work lead to exhaustion and further stress, whereas the presence of autonomy and schedule flexibility and sufficient technology resources improve employee work-life balance and further better productivity and performance and job satisfaction. Improved well-being was also found to reduce stress for full-time telecommuters.

This study provides implications that will help in doing away with exhaustion and stress for employees and ensure business continuity in emergencies like COVID-19 pandemic.

There are no past instances of mandatory full-time telecommuting arrangement by organizations, and researchers never had the opportunity to study it. This research, based on the JD-R model provides for the first time empirical insights into the experiences of mandatory full-time telecommuting during COVID-19 induced lockdown.

The aim of this paper is to research the acceptance mechanism of building information modeling (BIM) technology and to explore the differences among Architecture/Engineering/Construction (A/E/C) professionals with different individual characteristics. The proposed acceptance mechanism of BIM technology is intended to be used by industry stakeholders to propose decisions and measures, and improve the degree of BIM adoption.

Traditional hypothesis testing is adopted by the current study to empirically research the specific mechanism of A/E/C professionals accepting BIM technologies. In the one phase, a conceptual model based on technology acceptance model (TAM) and technology organization environment (TOE) theory was established and a large-scale questionnaire survey was conducted. In the other phase, structural equation modeling (SEM) was used to analyze acquired sample data, so as to empirically test the validity of the proposed linkage.

The results show first that perceived ease of use has no significant influence on perceived usefulness, and perceived usefulness has no significant effect on behavior intention as well. Second, BIM technical features and government BIM policies have positive effects on perceived usefulness, BIM technical features and organization supports have positive effects on perceived ease of use. Third, the BIM acceptance mechanism of A/E/C professionals is diverse from respondents with different characteristics, e.g. regions and working time.

The authors highlight the large sample size, as well as the nationwide context, of the questionnaire survey. Meanwhile, acceptance differences among A/E/C professionals with different demographic characteristics have been clarified using profound data and t-test. The findings of this study enrich the research on the acceptance mechanism of BIM technology, and contribute to relevant stakeholders taking targeted measures to promote the effective application of BIM technology nationwide.

Quotes recent (1994) literature suggesting that workers receive more training and support in their local work area than from a centralized management information systems (MIS) group. Suggests that there is therefore little knowledge about how users learn the computing skills necessary for them to achieve their tasks. Explores the issues. Presents four case studies, two having a central MIS training and support functions and two having none. Observes that in four work groups members depended on locally emerging arrangements for training and support.

The popularity and explosive growth of the Internet during the past few years have convinced many countries to take a closer look at its potential for aiding economic development. The existing literature presents an aggregate story of success, but the ways in which different countries are adopting these new technologies have received little critical attention. This empirical study of four Latin American countries ‐ Chile, Costa Rica, Ecuador and Peru ‐ delineates a five‐phase development process during which each country sustained the momentum of its evolving strategy, grew in competence to forge technological solutions, and gained access to the Internet. The four countries’ original goals changed over time, but through experience they perceived new opportunities and established evolving Internet strategies that form the bases of new technological services provided at the national level.

Decision-making structures are commonly associated with the logistics challenges experienced during disaster operations. However, the alignment between the operational level and the decision-making structure is commonly overlooked. The purpose of this paper is to provide an analysis of the fit of both levels and its impact on performance.

The research is developed around a case study in Mexico. Through a review of the disaster management policy in the country, interviews and secondary data, the paper provides an analysis of the current decision-making structure, the logistics activities undertaken by authorities and the impact of the alignment between both components on logistics performance.

The analysis suggests that several of the challenges commonly associated with centralisation are actually rooted on its alignment with the operational level. The logistics performance is negatively affected by faulty assumptions, poorly planned procedures, inconsistent decision-making and poorly designed structures. The case showed the need to align the operational level with a centralised perspective to increase responsiveness, flexibility and the interaction between different organisations.

This paper identifies the impact of the misalignment between the decision-making structure and the operational level on logistics performance, an area currently understudied. It moves from the current argument about the appropriate decision-making structure for disaster management to the identification of components to implement an efficient and effective disaster management system. Additionally, this paper provides recommendations for best practices in humanitarian logistics, which are applicable to Mexico and other countries using a centralised decision-making approach.