How Do Office Workers Learn About Computing?

Joey F. George (Department of Information and Management Sciences Florida State University Tallahassee, Florida 32306)
Suzanne Iacono (School of Management Boston University Boston, Massachusetts 02215)
Rob Kling (Department of Information and Computer Science Public Policy Research Organization University of California Irvine, California 92717)

Information Technology & People

ISSN: 0959-3845

Publication date: 1 April 1992


Quotes recent (1994) literature suggesting that workers receive more training and support in their local work area than from a centralized management information systems (MIS) group. Suggests that there is therefore little knowledge about how users learn the computing skills necessary for them to achieve their tasks. Explores the issues. Presents four case studies, two having a central MIS training and support functions and two having none. Observes that in four work groups members depended on locally emerging arrangements for training and support.



George, J.F., Iacono, S. and Kling, R. (1992), "How Do Office Workers Learn About Computing?", Information Technology & People, Vol. 6 No. 4, pp. 249-269.




Copyright © 1992, MCB UP Limited

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