How Do Office Workers Learn About Computing?
Abstract
Quotes recent (1994) literature suggesting that workers receive more training and support in their local work area than from a centralized management information systems (MIS) group. Suggests that there is therefore little knowledge about how users learn the computing skills necessary for them to achieve their tasks. Explores the issues. Presents four case studies, two having a central MIS training and support functions and two having none. Observes that in four work groups members depended on locally emerging arrangements for training and support.
Keywords
Citation
George, J.F., Iacono, S. and Kling, R. (1992), "How Do Office Workers Learn About Computing?", Information Technology & People, Vol. 6 No. 4, pp. 249-269. https://doi.org/10.1108/EUM0000000003553
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited