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The inappropriate lighting methods can have irreversible effects on artworks available in museums and exhibitions. Several factors affect the choice of the lighting system in the museums. By surveying all possible elements, this paper aims to propose a sustainability-based solution, as it relates to the development of artwork conservation, visual perception and energy efficiency during operation and maintenance (O&M).

The paper elicits optimal solutions out of the method presented based on functions and expert opinion to improve lighting quality in existing museums. To study the optimization, the energy consumption and life cycle cost (LCC) in both the proposed lighting and the existing lighting system are compared using HoneyBee and LadyBug plugins in GrassHopper, as well as BLCC5 energy cost estimation software.

The results indicated a practical method to select the most suitable solution for museum lighting. By applying the proposed solutions obtained from the case study, a significant reduction in energy consumption and LCC were achieved. Besides, greenhouse gases were remarkably decreased.

Providing the proper lighting systems for each museum is the issue that is given special attention during the facilities management. The quality of the lighting, energy consumption and costs are analyzed by the simulation software. It is recommended that the validity considerations of the practice are examined.

The present study tried to present an optimal method to choose the best lighting system by the simultaneous utilization of theoretical and practical aspects. The functional model is also introduced for performing the most effective method to enhance the lighting techniques in the art museums.

The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approach to historical buildings not only to the surrounding environment, but also to the building’s cultural significance.

A field survey implementing quantitative approach was conducted by using questionnaires to collect the visitors’ expectations and perceptions on their visits to the selected case study sites. The selected two case study sites are both newly adaptive reuse museums located in the heart of Kuala Lumpur. Through these case studies, the visitors’ expectations and perceptions were analysed and the differences were identified.

Positive feedback on the level of service quality provided at both museums indirectly shows the success of adaptive reuse initiative on the historical buildings towards adapting their new functions as a museum. It was also noted that foreign language leaflets and facilities for less able visitors were among the two service criteria that do not exceed the expectations of users. In general, these findings are crucial in identifying the gap within the services provided and appropriate measures that can be undertaken for further improvement.

Further study can be employed to a larger population of study to cater for a variety of perspectives from both users and managers of the buildings.

This paper highlights the implications of users’ feedback towards building usability and functions. It provided imperative findings from the users’ point of view pertaining to the services provided.

The paper illustrates the significance of social perceptions on the implications of service delivery. It also reports empirical evidence in highlighting the importance of users’ attributes towards excellent service delivery.

Up to present, there exists a small number of studies that look into reviewing the new functions of adaptive reuse buildings. This study now contributes to create a larger number of studies in this scope, especially within the context of Malaysia.

This paper aims to present a conceptual model for public relations specific to museums.

Based on relevant literature, a contingency model is developed for the public relations practices of museums.

The model offers the market orientation level of the management and the interest level of the publics as the major factors that influence the effectiveness of the public relations programs in museums. The interest level of the publics is offered as a moderating variable.

The model suggests that the effectiveness of the public relations programs of museums depends on two major factors. Although the interest level of the publics may seem to be uncontrollable at first glance, its negative impact can be largely controllable by managers by changing their own market orientation level – by adapting the public relations strategy to the targeted public depending on the interest level of that public.

The model is specifically designed for museums. It can be accepted as the first public relations model specifically offered for museums. The model here recognises the relationship between marketing and public relations.

During the coronavirus disease 2019 (COVID-19) pandemic, museums, as public gathering places for citizens, have encountered unprecedented difficulties due to limitations to operate as usual for their traditional exhibitions and curations. Thus, museums made corresponding emergency attempts to accelerate digital resource and service platform constructions. Such difficulties aroused many potential problems with the applicability of electronic resources and the mismatch between user expectations and museum services. This study investigates the challenges faced by Hong Kong museums under COVID-19, emergency responses and deliberate practices of Hong Kong museums from the perspective of both museum staff and visitors, and COVID-19's influence on the roles and functions of Hong Kong museums.

Qualitative interviews with museum staff and visitors were conducted to collect opinions and experiences in the construction and maintenance of museums during the pandemic. Further thematic analyses of museum websites, evaluations, and suggestions were formulated guided by the PEST (Political, Economic, Social, Technological) and AIDA (Attention, Interest, Desire, Action) models.

Findings revealed many online interactions and offline renovations, but the perceptions of visitors and staff differed considerably. While online resources and virtual museums were expanded and well received, long-term prohibitions and repressions drove physical visit desire. Participants emphasized finding a balance between user expectations and realistic practices.

Scant studies focus on the impact of COVID-19 on the cultural industry, especially in East Asia. This study also highlights new practices of digitalization and the challenges of functional transformation. The authors' findings and suggestions provide hints to optimize the curation of information resources and improve museum service quality in the new digital era. This study also serves as a reliable and meaningful record of COVID-19 impacts on Hong Kong museums.

The purpose of this project is to study how art museum practitioners use current image‐indexing practices and services to retrieve images from museum collections. The investigation examines several areas, including image needs, information‐seeking strategies, information queries, search functions, display formats, and human‐computer interaction.

The six participating museums are in Washington, DC, and the states of California, Illinois, Massachusetts, New York, and Ohio. The investigator interviewed 35 museum practitioners in various departments at the six museums about their image sources, search behaviors, and use of images.

Wide variations and internal conflicts exist among curators, IT staff, slide librarians, registrars' offices, educational staff, faculty, and photographers. Museum practitioners' knowledge and expertise should inform the design and presentation of digital images of museum collections as well as the images' relationships with the construction of digital museums.

Digital technologies have pushed museum practitioners to initiate organizational changes to accommodate the effects of technology. Museums' digital images and their relevant information are the foundation of the digital museums. Museums must incorporate a re‐examination of their roles in the digital age. An ideal digital museum is not just an online version of the museum, if that is achievable, or an online catalog of museum collections with pictures. It is also a resource that must be founded upon museum practitioners' expertise and professional practices.

This study aimed to design a user-participatory methodology to investigate the post-occupancy sustainability of reused historical buildings and to apply it to a case study.

This study was designed in four stages. In the first stage, the sustainability parameters and sub-parameters were determined in the reused historical buildings based on the literature. The second stage included a field study in which the current situation of the study area was analysed, and the users were reached using the survey technique. In the third stage, the data obtained from the user participation were analysed with importance performance analysis (IPA) and an IPA matrix was created. The fourth stage included an evaluation of the results of the analysis and the development of recommendations.

IPA is a supportive method for ensuring the sustainable use of historic buildings. According to the data obtained from the IPA, it was seen that the functional sustainability of the building was achieved to a great extent. At the same time, there were deficiencies in technical and environmental sustainability. In terms of aesthetic sustainability, it was observed that the importance and performance values given by the users were generally consistent with each other.

The originality of this study is that the performance of the reused historical buildings in the process of use was monitored with appropriate parameters, and a user-participated method was proposed that allows improvement suggestions to be developed in line with the results obtained.

The purpose of this study is to investigate through an empirical research the factors that would attract visitors to heritage and cultural sites as museums applied on the Grand Egyptian Museum (GEM). The paper aims to study the impact of the proposed attraction features learning/knowledge, museum facilities, fun/entertainment and socializing and accessibility/location on pre-visit destination image.

The author started by a thorough literature review to arrive to the suggested conceptual model, which is tested by adopting a quantitative approach where data were collected using a self-administered questionnaire from a convenient sample of 300 respondents with 90% response rate and used partial least squares – structure equation modelling using Smart PLS v.3.2.8.

The results show that three of the tested factors were accepted and one was rejected.

Management of GEM, which will be one of the biggest museums world-wide, can make use of the empirical results of this research to enhance their understanding of the factors that impact pre-visit destination image, and thus, most attract visitors to justify the budget set in this huge project and achieve highest visitation and revenue

This research deals with a new museum that has not opened its doors yet and will start functioning in late 2020, and thus, the pre-visit image of the museum is not based on previous experience of visitors but rather on secondary sources as messages sent to visitors based on attraction features, while most previous studies dealt with post-visit image of museums

This article describes an important project in the history of preservation of Egypt's culture heritage. Initiated by the Egyptian Ministry of Culture and executed by the Cabinet Information and Decision Support Center (IDSC), the project involves the Cairo Egyptian museum that contains the world largest collection of ancient Egyptian antiquities (160,000 objects). A major problem in the museum is the lack of a standardised approach for registration, resulting in a variety of unrelated registration schemes and the non‐existence of efficient tools for information dissemination. This project aims to resolve these problems. A team of Egyptologists, museum curators and system analysts, designers and developers defined the basis for work and specified project challenges which included the indexing of all museum objects ensuring cross‐referencing between already used registration schemes. The result has involved the use of multimedia computer technology to establish a complete database of museum objects (text, image and sound) and various cultural products, in addition to the establishment of required procedures and standards to organise the internal museum workflow and the provision of training programmes for staff. The outcome of the project is expected to be profound in enabling researchers and curators to have instant access to any object in the museum and providing the museum's visitors and public with a wealth of information about ancient Egypt.

This study aims to investigate the perception of smart tourism technologies (STTs) in creating museum tourism experiences and assess visitors’ intentions to test the impact, the extent and role that STTs play in museum service.

The investigation was conducted through an online and on-site survey; data were collected in four different museums with 365 museum tourists in four countries. SmartPLS (version 3.3.3) was used to access the measurement and structural model based on path modelling and bootstrapping.

STTs have a positive impact on creating a memorable tourism experience for museum visitors and are beneficial to revisit intention and positive recommendations. The impact is stronger than traditional services such as museum setting and staff service. STTs can be considered an independent new service to museums rather than complementing existing services. STTs negatively affect tourism’s experience at the communication stage.

Previous studies have noted the growing attention to the museum visitor experience, but the combined impact of new elements, such as STTs, remains an unexplored area. This study addressed the research gap through an empirical investigation and offers guidelines to test museum visitors’ acceptance and fitness for the services provided by STTs. In addition, this study presents a new point of view on the roles that STTs take in museum service, which can be useful for further investigations.

本研究旨在调查智慧旅游技术 (STT) 在创造博物馆旅游体验和评估游客意图方面的感知。测试智能旅游技术在博物馆服务中的影响、程度和作用。

研究调查是通过在线和现场问卷调查进行的; 数据是在四个国家的四个不同博物馆中收集的, 共收集了 365 名博物馆游客的数据。 SmartPLS（版本 3.3.3）用于访问基于路径建模和引导的测量模型和结构模型。

智慧旅游技术对为博物馆参观者创造难忘的旅游体验具有积极影响, 并有利于重访意向和积极推荐。这种影响比博物馆的环境设置和员工服务等传统服务更强。智慧旅游技术可以被视为对博物馆的一项独立的新服务, 而不是对现有服务的补充。智慧旅游技术对博物馆游客在传播阶段的体验产生负面影响。

以前的研究已经注意到学界对博物馆参观体验的关注日益增加, 但 STT 等新元素的综合影响仍然是一个未探索的领域。 本研究通过实证调查补充了研究缺口, 并提供了测试博物馆参观者对 STT 提供的服务的接受度和适应性的指南。此外, 本研究提出了 STT 在博物馆服务中的作用的新观点, 这对进一步的研究很有帮助。

Resumen

El objetivo de este estudio es investigar la percepción de las Tecnologías Turísticas Inteligentes (TTIs) en la creación de experiencias turísticas en los museos y evaluar las intenciones de los visitantes para probar el impacto, el alcance y el papel que desempeñan las TTIs en el servicio de los museos.

La investigación se llevó a cabo a través de una encuesta online y presencial; los datos se recogieron de 365 turistas en cuatro museos diferentes de cuatro países. Se utilizó SmartPLS (versión 3.3.3) para evaluar el modelo de medida y el modelo estructural basado en la modelización de trayectorias y el bootstrapping.

Las TTIs tienen un impacto positivo en la creación de una experiencia turística memorable para los visitantes de los museos y son beneficiosas para la intención de volver a visitarlos y las recomendaciones positivas. El impacto es mayor que el de los servicios tradicionales, como la ambientación del museo y el servicio del personal. Las TTIs pueden considerarse un nuevo servicio independiente para los museos, más que un complemento de los servicios existentes. Las TTIs afectan negativamente a la experiencia del turismo en la fase de comunicación.

En estudios previos se ha observado la creciente atención que se presta a la experiencia de los visitantes de los museos, pero el impacto combinado de nuevos elementos, como las TTIs, sigue siendo un área inexplorada. Este estudio aborda esta laguna de la investigación mediante una investigación empírica y ofrece directrices para comprobar la aceptación y la adecuación de los visitantes de los museos a los servicios prestados por las TTIs. Además, este estudio presenta un nuevo punto de vista sobre las funciones que asumen las TTIs en el servicio de los museos, que puede ser útil para futuras investigaciones.

A survey of the current state of documentation practice in museums is presented. This concentrates on the broad themes of the practice, making comparisons with analogous library procedures, where appropriate. A brief introduction to museums and their organizational framework within the United Kingdom is given. With this as background, the methods of documentation used by museums are reviewed, and a survey presented of current developments on an international and national scale.