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This article, arguing that a key feature in the success of Japanese companies is their ability to learn rapidly from their experiences, reviews some of the more important contributions to the theory of organisational learning. Additionally the author considers, from a practical point of view, what principles can be adopted by organisations wishing to increase their capacity to learn.

The purpose of this conceptual paper is to examine the fit between values underpinning the ISO 9000 standard and selected managerial and organisational factors.

The study is a conceptual one relying on the literature on the selected strategic factors and also the standard. The values of institutionalisation, explicitation, systematisation, delineation and Taylorisation underpinning ISO 9000 standards were distilled from the origin and the principles of ISO 9000 and the ISO 9000 certification practices. The values are juxtapositioned with the imperatives of control and creativity, knowledge management and organisational structure to understand the consequent synergism or tension.

It is postulated that the more mechanistic and explicit knowledge based organisations will enjoy ISO 9000 certification while the more organic and tacit knowledge based organisations will experience tensions arising from lack of fit. Hence, conceptually, the standard will work best in a more mechanistic and routine knowledge based settings. Creativity oriented strategies will find the standard quite dysfunctional while control and operation‐based strategies are likely to benefit most from the certification.

Most ISO 9000 related studies are weak on conceptualisation of the relationships examined. Despite the growing volume of studies on ISO 9000, the values of the standard have not been explicitly outlined. Consequently, discussion of the efficacy of the standard has focused on the explicit requirements of the standard rather than the instrumental values it promotes. Based on the explication of the standard's values, the article examines the possible synergies and contradictions between the standard and, management orientation (control vs creativity), knowledge orientation (explicit vs tacit) and structure (organic vs mechanistic).

Proposes a framework for considering the factors relevant to the design of manufacturing strategy processes. The framework is built from manufacturing and business strategy literature through a review which positions popular strategies like Cellular manufacturing, TQM and JIT within more traditional manufacturing strategy frameworks and includes aspects of strategy that have been rarely mentioned in the manufacturing strategy literature. Thus competence, capability, culture and alternative strategy process modes are incorporated and throughout the review potential influences on the design of the strategy process are identified. Finally the framework′s ability to assist the design of a manufacturing strategy process is tested and the dependence of key process elements like the procedure and tools used are shown to be contingent on, for example, the outputs required from the process and the content areas under development.

The purpose of this paper is to examine the classic characteristics of highly cited articles (HCAs) of top-ranked library and information science (LIS) journals and get acquainted with the high-quality works in specific areas of LIS for distinguishing what gets cited and who the prolific authors are.

The HCAs published across the top four LIS journals were downloaded, coded and a database was developed with basic metadata elements for analysis using bibliometric indicators. Lotka’s Inverse Square Law of Scientific Productivity was applied to assess the author’s productivity of HCA. The content analysis method was also used to find out the emerging areas of research that have sought high citations.

Inferences were drawn for the proposed five number of research questions pertaining to individual productivity, collaboration patterns country and institutional productivity, impactful areas of research. The Netherland found to be the potential player among all the affiliating countries of authors and Loet Leydesdorff tops the list among the prolific authors. It is observed that Lotka’s Classical Law also fits the HCA data set in LIS. “Research impact measurement and research collaboration,” “Social networking” and “Research metrics and citation-based studies” are found to be the emerging areas of LIS research.

Researchers may find a way what gets cited in specific areas of LIS literature and why along with who are the prolific authors.

This study is important from the perspective of the growing research field of the LIS discipline to identify the papers that have influenced others papers as per citation count, spot the active and more impactful topics in LIS research.

The purpose of the paper is to show how professional tools trigger workplace learning. The daily mundane work of Swedish police officers has been studied to investigate how the use of police tools triggers learning through discussions in police practice.

Data were collected through a field study consisting of extensive observations and interviews. The interviews mainly took place in the actual practice of the officers. Situated learning and communities of practice served as an analytical lens.

The study revealed how the use of specific police tools resulted in conversations among the officers. Theses conversations are claimed to be vital parts of the community, and thus the learning of the community of police practice. The paper shows how tools make the ways of working, i.e. police practice, available for discussion and collective reflection.

The paper is an in‐depth investigation of a relatively closed sector of society. The paper can inspire researchers to embark on similar studies of other practices. The paper provides novel ways of thinking about how learning takes place in everyday work, not planned and organized by management, but rather as a necessity driven by new tools, and how tools are involved in work.

The conditions that are constantly changing and transforming by digital technologies in today's world have forced businesses to think strategically and to comply with the rules and processes of strategic management. Technologies, such as the internet of things, cloud computing, artificial intelligence, and big data, especially in the Industry 4.0 ecosystem, cause some conflicts or constructive and destructive effects on the management approaches and management strategies of businesses. Businesses need to understand these technologies and their effects to maintain their existence and manage their resources and capabilities effectively and strategically. In this chapter, it is aimed to examine the conflicts with destructive and constructive effects of digital technologies on the strategic management of enterprises. For this purpose, the literature was searched qualitatively, and a conceptual study was carried out. At the beginning of the chapter, strategic management literature was researched, and strategic management approaches and views were examined. In the next part, digital technologies in the Industry 4.0 ecosystem are explained. In the last part, digital technologies and their impacts in terms of strategic management approaches (position approach, resource-based approach, and complementing views of resources-based approach) have been examined.

This study provides insight into factors surrounding knowledge reuse through electronic knowledge repositories (EKR).

A multi-theoretical framework is proposed that views knowledge reuse from both socio-technical and expectation confirmation model perspectives. Survey data are used to test associated hypotheses derived from the literature.

Results confirm the explanatory power of this approach to predict greater knowledge reuse and greater continuance of use.

Results suggest social and technical factors modelled interdependently affect knowledge reuse and lead to greater performance, knowledge sharing and continuance of use.

Practical and managerial recommendations for enhancing enablers of knowledge reuse via EKR are offered.

This study models enablers to knowledge reuse and resulting downstream effects on organizational outcomes. It provides an original framework for studying knowledge reuse within an EKR or knowledge management system perspective.

The division between academic knowledge and its relevance for practice is an enduring problem across many fields. Nowhere is this division more pronounced, and resolution of its negative features more required, than in academic management research and its relationship to management practice, for the advent of the knowledge revolution requires that organizations capitalize on all available assets including knowledge assets when improving performance either by increasing efficiencies or ensuring mission delivery in the medium term. How companies might achieve this has become a key question. This paper reports the “co‐production” model of knowledge creation and transfer through a novel case of this in practice. It outlines how academics and managers can work together using a “systematic review” of the science base to synthesize management knowledge and ensure its transfer. In doing so it offers management academics and practitioners a new model for the production and application of knowledge.

This paper aims to take a critical view of the concepts of the Learning Organisation and Organisational Learning (LO/OL) and respond to two questions about their current state: are existing perspectives on LO/OL still fit for purpose? What are the possibilities for an alternative paradigm of LO/OL?

The paper critically reviews the literature of LO/OL and uses the concept of problematisation together with some guiding principles from ancient wisdoms to articulate an alternative paradigm.

Two waves of LO/OL are identified. A first wave rests on a series of assumptions that have shaped a predominant understanding of LO/OL, including the suppositions that all learning is good; that those organisations adopting LO/OL strategies are engaged in useful work and in pursuing socially valuable ends; and that neo-liberal beliefs favouring market-based solutions are the most appropriate response to organisational problems. A more reflexive approach to LO/OL has challenged these predominant views, and although it has had little impact on practice, it paves the way for a possible second wave perspective. With the help of a theoretical excursion of Taoism and Buddhism, the authors portray a possible picture of a new paradigm for LO/OL.

Whilst existing critical accounts have problematised the mainstream assumptions of LO/OL, they have not clearly indicated any different perspectives. Drawing upon ancient wisdom, the paper identifies some guiding principles for an alternative LO/OL paradigm and discourse.

The purpose of this paper is to present the results of an empirical study to analyse the impact of the introduction of knowledge management (KM) practices on the financial performance of a multinational law firm and to refine the KM Balanced Scorecard being used by the organisation.

A case study approach was taken using multiple sources of evidence from within the organisation including internal surveys on KM services, performance measures, usage data for KM systems and tools and organisational financial data. Stepwise regression and correlation analyses were used to test causal relationships within the KM Balanced Scorecard.

The most important predictors for financial performance (fee income) are the value perception of KM, quality of counsel and legal opinions, ease of use of know‐how systems, quality of service from the KM team, usage of news and current affairs, personal know‐how exchange with peers, lawyer commitment and KM staffing.

This research was limited to one law firm and used the existing KM Balanced Scorecard for analysis. The results may therefore have limited generalisability to other organisations.

The results have been used within the case study organisation to improve KM services and to improve the ability to measure the impact and return on investment for KM activities.

This research provides empirical evidence for the positive impact of KM on fee income within a law firm.