This study provides insight into factors surrounding knowledge reuse through electronic knowledge repositories (EKR).
A multi-theoretical framework is proposed that views knowledge reuse from both socio-technical and expectation confirmation model perspectives. Survey data are used to test associated hypotheses derived from the literature.
Results confirm the explanatory power of this approach to predict greater knowledge reuse and greater continuance of use.
Results suggest social and technical factors modelled interdependently affect knowledge reuse and lead to greater performance, knowledge sharing and continuance of use.
Practical and managerial recommendations for enhancing enablers of knowledge reuse via EKR are offered.
This study models enablers to knowledge reuse and resulting downstream effects on organizational outcomes. It provides an original framework for studying knowledge reuse within an EKR or knowledge management system perspective.
Chhim, P.P., Somers, T.M. and Chinnam, R.B. (2017), "Knowledge reuse through electronic knowledge repositories: a multi theoretical study", Journal of Knowledge Management, Vol. 21 No. 4, pp. 741-764. https://doi.org/10.1108/JKM-03-2016-0126
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