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Article
Publication date: 29 April 2022

Jianyu Zhao, Jiang Wei, Lean Yu and Xi Xi

The purpose of this paper is to provide new insights for managing knowledge reuse in terms of the duality of innovator personality. Continuously developing new products is…

Abstract

Purpose

The purpose of this paper is to provide new insights for managing knowledge reuse in terms of the duality of innovator personality. Continuously developing new products is crucial for firms to maintain and enhance their competitive advantages. However, the limited and highly specialized knowledge can cause innovators of firms to face difficulties in the process of new product development (NPD). In this setting, knowledge reuse becomes a solution that may benefit innovators to overcome the innovation dilemma. Given the fact that innovators with different personality are likely to form incongruent cognitions and affection on knowledge reuse, thus subsequently affecting the performance of NPD, there is an urgent need to investigate the effects of innovator personality in the entire process of knowledge reuse.

Design/methodology/approach

This paper exploits five-factor model (FFM) of personality to comprehensively investigate the dual effects of innovator personality in managing knowledge reuse based on the two distinct sets of knowledge reuse initiation and implementation.

Findings

By using the data from 981 innovators of knowledge-intensive firms in China, this study finds that the FFM traits of conscientiousness and agreeableness had opposing effects on initiation and implementation of knowledge reuse. While the FFM traits of emotional stability and openness to experience both positively affect the knowledge reuse initiation and implementation. Moreover, the FFM traits of extraversion benefit the shaping of knowledge reuse initiation whereas encumbering the implementation of knowledge reuse.

Originality/value

First, this study reveals the different roles of cognitive and affective traits of personality in shaping knowledge reuse. Second, this study exposes the role of innovator personality in determining the performance effects of knowledge reuse implementation. Third, this study highlights the dual effects of innovator personality in managing knowledge reuse. This study offers evidence for arranging the innovators with appropriate FFM traits in various stages of knowledge reuse.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 27 January 2021

John N. Walsh

Knowledge reuse using electronic repositories, while increasingly important, requires more thorough analysis. Service modularity has been recently applied in services…

Abstract

Purpose

Knowledge reuse using electronic repositories, while increasingly important, requires more thorough analysis. Service modularity has been recently applied in services research but has not been integrated into knowledge reuse studies. The purpose of this paper is to draw on both service modularity and knowledge reuse to develop and validate a framework that categorises forms of packaged knowledge in an electronic repository.

Design/methodology/approach

Drawing on knowledge reuse and service modularity research, a model is proposed. The model is empirically tested using a case study research design.

Findings

This research highlighted the value of including both context and process as key dimensions when packaging service knowledge for reuse. This study identifies knowledge types present in modular solutions and how they were configured and reconfigured in the knowledge repository. This research identified five ways modularised services were leveraged. In addition to the traditional scale and stretch approaches, already present, but conflated, in the service literature, three other configurations were identified; shrink, separate and segment.

Research limitations/implications

The findings are based on a single empirical case study which may limit the generalisability of the findings. There is a need for additional research to further validate the model in additional contexts.

Practical implications

This study provides managers with empirical examples of how a modular repository was used in practice and outlines five ways of recombining contextual and processual elements to enable service codification and reuse. It has implications for how knowledge is decomposed and recombined in repositories, suggesting an explicit separation of context and process knowledge while developing modular elements within both.

Originality/value

To the best of the author’s knowledge, this is the first study that explicitly uses context and process as dimensions and draws on service modularity to understand types of knowledge reuse in electronic repositories. In doing so, it adds value by developing and validating a model that identifies five types of reuse.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 23 October 2009

Govind S. Iyer and Suryanarayanan Ravindran

The purpose of this paper is to explore the effect of “usefulness” and “incentives” on the joint decision to share and use knowledge objects.

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Abstract

Purpose

The purpose of this paper is to explore the effect of “usefulness” and “incentives” on the joint decision to share and use knowledge objects.

Design/methodology/approach

Using an experimental design, the authors explore the effects of different incentive systems, the effect of the usefulness of a knowledge management system on intent to contribute and intent to use knowledge, the effect of personal characteristics, specifically an individual's tolerance of ambiguity, and joint endogeneity of contribution and use along with potential complementarity of usefulness and incentives.

Findings

For ambiguity tolerant individuals, an incentive mechanism that rewards the contributor for shared knowledge used by a knowledge user, and the knowledge user for the act of reuse, is more effective than a simpler incentive scheme that merely rewards knowledge sharing when usefulness level is low. Ambiguity intolerant individuals react equally to both types of incentive schemes regardless of usefulness. Ambiguity tolerant individuals display weakly complementary levels of sharing in response to coordinated increases in incentives and usefulness levels. This has powerful implications for practice as both incentives and usefulness need not be increased in a concerted manner in order to promote use.

Research limitations/implications

This is an experimental study with the use of student subjects and the usual caveats apply.

Originality/value

The contributions of this paper are deriving practitioner implications for the sharing/use of knowledge, the explicit consideration of ambiguity tolerance, and inclusion of both knowledge contribution and use in one comprehensive model.

Details

Journal of Knowledge Management, vol. 13 no. 6
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 8 May 2017

Ka Po Cheuk, Saša Baškarada and Andy Koronios

This paper aims to answer calls for more research on how contextual factors influence the effectiveness of knowledge reuse.

Abstract

Purpose

This paper aims to answer calls for more research on how contextual factors influence the effectiveness of knowledge reuse.

Design/methodology/approach

The findings are based on an in-depth case study conducted in the sales department of a large white goods company in Australia.

Findings

Six contextual factors identified include purpose, time pressure, language, accessibility, author and date. A mismatch in purpose between knowledge creation and reuse is most likely to reduce knowledge reuse effectiveness. Time pressures may lead to an increase in errors associated with search question definition as well as knowledge search and selection, while unfamiliar language is likely to lead to misinterpretations of content. Knowledge accessibility issues are of particular concern in time-sensitive situations. Authorship and creation date information may facilitate knowledge reuse by allowing consumers to filter unwanted knowledge.

Originality/value

This study contributes to knowledge management theory by providing an exploration of the ways in which contextual factors influence knowledge and reuse effectiveness, and of the possible relationships between those factors. The paper also provides knowledge management practitioners with tangible guidelines on how to increase the effectiveness of organizational knowledge reuse.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 47 no. 2
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 14 September 2015

Anis Khedhaouria and Arshad Jamal

– The purpose of this paper is to investigate motivations of team members to source knowledge and how the sourced knowledge increases their reuse and creation outcomes.

3228

Abstract

Purpose

The purpose of this paper is to investigate motivations of team members to source knowledge and how the sourced knowledge increases their reuse and creation outcomes.

Design/methodology/approach

A model based on knowledge sourcing perspective is proposed and tested to link knowledge sourcing methods in teams to their performance outcomes. The hypotheses are tested on data collected from a survey of 341 project teams.

Findings

The findings show the critical role of team members’ learning orientation in increasing knowledge sourcing, reuse and creation; group knowledge sourcing and repositories are more appropriate to increase knowledge reuse; the Internet is more effective to increase knowledge creation; and knowledge reuse increases knowledge creation among team members with a strong learning orientation.

Research limitations/implications

Further studies can replicate the model presented in this paper and introduce group characteristics to improve its explanatory power. Also, use of self-reported measures in data collection may lead to biases; future research should collate different measures longitudinally or use separate primary and secondary observations.

Practical implications

Team leaders should enhance team effectiveness by ensuring diversity of knowledge and skills. Current research emphasizes that team leaders can integrate a crowdsourcing or “users as co-creators” approach to increase knowledge creation by team members. Team members’ learning orientation can be increased by promoting a climate that encourages open discussion of problems, mistakes and errors.

Originality/value

This research highlights that knowledge sourcing methods produce different performance outcomes regarding knowledge reuse and creation. These insights can be useful to team leaders and researchers to better understand what motivates team members to source knowledge and how it increases their reuse and creation outcomes.

Details

Journal of Knowledge Management, vol. 19 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 9 September 2013

Hongmei Liu, Kah-Hin Chai and James F. Nebus

This paper aims to provide a systematic framework for organizations to analyze their knowledge reuse processes, and balance codification and personalization within their

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Abstract

Purpose

This paper aims to provide a systematic framework for organizations to analyze their knowledge reuse processes, and balance codification and personalization within their knowledge strategy according to cost/benefit analysis.

Design/methodology/approach

This paper divides knowledge reuse process into a sequence of five stages, and accordingly analyzes costs/benefits under codification and personalization strategies. Markov decision process, a mathematical framework for multi-stage decision-making, is employed to optimize a mixed strategy for knowledge reuse processes within an organization.

Findings

Organizations need to consider factors such as the number of reusable knowledge items, reuse patterns, and intra-organizational interest alignment which are critical to determine their optimal mix between codification and personalization. Companies should determine a knowledge strategy based on their knowledge reuse contexts instead of following success cases blindly.

Research limitations/implications

This paper presents an illustrative example to show how this framework might be applied by an organization. However, the validity and reliability of strategic decision-making also depends on the accuracy of the model's parameter values. Firms can adopt many methods as surveys, Delphi method, to determine the parameter values.

Practical implications

The proposed framework offers an opportunity for firms to gain insights by setting the model's parameters to their own reuse contexts/characteristics and conducting what-if analysis.

Originality/value

This paper proposes a formal framework for analyzing knowledge reuse processes and offers organizations guidelines about decision-making of knowledge strategies.

Details

Journal of Knowledge Management, vol. 17 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 1 March 2004

Leif Edvinsson, Ron Dvir, Norman Roth and Edna Pasher

For quite a while the issues of knowledge management, innovation and performance measurement have been on the agenda of researchers and practitioners alike throughout the…

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Abstract

For quite a while the issues of knowledge management, innovation and performance measurement have been on the agenda of researchers and practitioners alike throughout the world. Not too long ago it was recognised that there are direct cause and effect relations between knowledge reuse and invention. The present paper therefore discusses the constituent elements of innovation from a knowledge perspective which have been identified in the context of a European Union co‐sponsored research project. The six facts of the “innovation cube” are: reuse of existing knowledge; invention of new knowledge; exploitation (i.e. turning knowledge into value); stakeholders' contributions (to the innovation life cycle); the enabling ecology or operating context in which the innovation occurs; and the performance facet, i.e. the bottom line. A toolkit based on performance measurement thinking and implementation process for better management of the balance between reuse and invention in development environments is proposed and results from their deployment in three real‐life case studies are discussed.

Details

Journal of Intellectual Capital, vol. 5 no. 1
Type: Research Article
ISSN: 1469-1930

Keywords

Article
Publication date: 1 December 2005

Johnny C.F. So and Narasimha Bolloju

Aims to provide an understanding on IS/IT professionals' intentions to share and reuse knowledge in the context of information technology service operations.

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Abstract

Purpose

Aims to provide an understanding on IS/IT professionals' intentions to share and reuse knowledge in the context of information technology service operations.

Design/methodology/approach

The theory of planned behavior (TPB) is applied for examining IS/IT professionals' intention to share and reuse knowledge. The data were collected from working IS/IT professionals using an online survey, and partial least squares was used for analyzing the data.

Findings

The results from this study indicate that the theory of planned behavior is an adequate model for investigating behavioral intentions of knowledge sharing and reuse in the context of information technology service operations. All direct determinants of intention to share knowledge, except subjective norm regarding information technology service operations knowledge sharing, and intention to reuse knowledge were significant.

Research limitations/implications

This paper is one of the first to attempt to study both knowledge sharing and knowledge reuse under the same context. The relatively small sample size has limited statistical power of the implications drawn.

Practical implications

This paper attempts to highlight the importance of information technology service operations in the IS/IT industry, and study knowledge management in that context. To encourage knowledge sharing, top management is advised that they should focus on building up a positive attitude in their employees, through improving relationships and recognition of their contributions.

Originality/value

This paper is the first attempt to combine both knowledge sharing and knowledge reuse in the same context, and initiates research in the area of information technology service operations. This paper offers help to both practitioners and researchers in understanding in that area.

Details

Journal of Knowledge Management, vol. 9 no. 6
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 10 July 2017

Peter P. Chhim, Toni M. Somers and Ratna Babu Chinnam

This study provides insight into factors surrounding knowledge reuse through electronic knowledge repositories (EKR).

Abstract

Purpose

This study provides insight into factors surrounding knowledge reuse through electronic knowledge repositories (EKR).

Design/methodology/approach

A multi-theoretical framework is proposed that views knowledge reuse from both socio-technical and expectation confirmation model perspectives. Survey data are used to test associated hypotheses derived from the literature.

Findings

Results confirm the explanatory power of this approach to predict greater knowledge reuse and greater continuance of use.

Research limitations/implications

Results suggest social and technical factors modelled interdependently affect knowledge reuse and lead to greater performance, knowledge sharing and continuance of use.

Practical implications

Practical and managerial recommendations for enhancing enablers of knowledge reuse via EKR are offered.

Originality/value

This study models enablers to knowledge reuse and resulting downstream effects on organizational outcomes. It provides an original framework for studying knowledge reuse within an EKR or knowledge management system perspective.

Details

Journal of Knowledge Management, vol. 21 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Open Access
Article
Publication date: 26 May 2022

Ward van Zoonen, Anu Sivunen and Ronald E. Rice

This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how…

Abstract

Purpose

This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network translucence may increase knowledge reuse and perceived overload through behavioral responses of vicarious learning and technology-assisted supplemental work.

Design/methodology/approach

Drawing on survey data obtained from 1,127 employees of a global company operating in the industrial machinery sector, the authors used structural equation modeling to test the hypothesized model.

Findings

The results demonstrate that the two aspects of communication visibility yield somewhat differential benefits and drawbacks in terms of knowledge reuse and communication overload, through vicarious learning and supplemental work practices.

Research limitations/implications

The results demonstrate the relationship between different aspects of communication visibility and knowledge reuse, specifically through vicarious learning. Furthermore, the findings highlight a potential drawback of visibility – communication overload – specifically through technology-assisted supplemental work. Overall, network translucence seems more beneficial compared to message transparency in terms of knowledge reuse and communication overload.

Originality/value

The study connects with recent work on communication visibility by distinguishing differential direct and indirect effects of message transparency and network translucence. It also extends this work by testing relationships between communication visibility and a potential drawback of visibility – communication overload – specifically through technology-assisted supplemental work.

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