Search results
21 – 30 of 211Satie Ledoux Takeda-Berger, Guilherme Luz Tortorella, Carlos Manuel Taboada Rodriguez, Enzo Morosini Frazzon, Tamie Takeda Yokoyama and Marco Aurélio de Oliveira
The purpose of this paper is to classify the main barriers related to the implementation of lean supply chain management (LSCM) and prioritize its main practices. A case study…
Abstract
Purpose
The purpose of this paper is to classify the main barriers related to the implementation of lean supply chain management (LSCM) and prioritize its main practices. A case study approach was conducted to obtain values for the intensity of the relationship between LSCM practices and barriers to mitigate or even anticipate difficulties in its implementation.
Design/methodology/approach
The case study in a company in southern Brazil that is in lean implementation is used for conducting this research. The methodology was structured in three steps, namely, classification of the main barriers through risk analysis, selection of LSCM practices appropriate to the company context and ranking and prioritization of the main practices of LSCM related to the barriers to lean implementation.
Findings
As a result, with the combination of two approaches, failure mode and effect analysis (FMEA) and analytical hierarchical process (AHP), it was possible to obtain values for the intensity of the relationship between LSCM practices and barriers. From the 12 barriers, 5 reached a high-risk degree that can be mitigated, and among the 18 practices found, 7 have the potential to be implemented.
Originality/value
This research allows direct efforts to continuously improve the supply chain to mitigate or even anticipate difficulties in its implementation. The proposed methodology, combining FMEA and AHP is easy to apply and understand, allowing managers and professionals to replicate it in the context of their supply chain and verify results similar and comparable to those obtained here.
Details
Keywords
Sanjay Chaudhary, Amandeep Dhir, Nicola Farronato, Melita Nicotra and Marco Pironti
The importance of knowledge-based assets and the capability to leverage them has been the subject of scholarly interest in entrepreneurial orientation literature. The authors…
Abstract
Purpose
The importance of knowledge-based assets and the capability to leverage them has been the subject of scholarly interest in entrepreneurial orientation literature. The authors attempt to understand the dominant themes in the prior literature and propose directions for future research.
Design/methodology/approach
The authors performed a systematic review of 79 studies to answer the research questions: (1) What are the predominant themes in the literature on the role of intellectual capital and entrepreneurial orientation? (2) What are the potential fields of future research?
Findings
The findings suggest that current research engages the topics of intellectual capital, the capability to leverage knowledge assets and entrepreneurial orientation. The thematic analysis reveals the role of knowledge management, organizational learning, intellectual capital and absorptive capacity in entrepreneurial firms. The authors propose a theoretical model to explain how intellectual capital and its management influence firm-level entrepreneurial behavior.
Originality/value
Understanding the association between intellectual capital and the capability to leverage knowledge assets is crucial in a dynamic business environment. Effective deployment of knowledge is vital while searching for new entrepreneurial opportunities.
Details
Keywords
Esta investigación utiliza la Teoría Basada en Recursos como base para un modelo que permite integrar las acciones organizacionales con las variables que pueden moderar, directa o…
Abstract
Propósito
Esta investigación utiliza la Teoría Basada en Recursos como base para un modelo que permite integrar las acciones organizacionales con las variables que pueden moderar, directa o indirectamente, su impacto en el alto desempeño de los clubes de fútbol.
Diseño/metodología/enfoque
Se desarrolla una contrastación empírica en tres fases. La primera fue la técnica de regresión lineal. En segundo lugar, un análisis multivariado de covarianza (MANCOVA) y el tercer procedimiento, una regresión por mínimos cuadrados en dos fases. El objetivo de usar estos dos últimos procedimientos fue evaluar el efecto conjunto de las variables independientes sobre las variables dependientes, así como los efectos de interacción entre las mismas.
Hallazgos
Se validan las relaciones, directas e indirectas, entre las variables organizacionales y decisionales previstas en el modelo. También se valida la importancia de las acciones promocionales del club, para lograr competitividad basada en su desempeño o resultados.
Limitaciones de la investigación/implicaciones
Investigaciones futuras se podrían replicar en otros países, usando muestras más grandes con técnicas estadísticas más complejas. También, se podría contrastar si las relaciones encontradas pueden variar según las culturas, o pueden usarse otras variables no contempladas en este estudio.
Implicaciones prácticas
El cuestionario usado es una fuente de información fiable para los directivos de marketing de los clubes de fútbol, puesto que las escalas pueden ser usadas como guías para evaluar y diagnosticar su potencial de competitividad basada en el desempeño.
Implicaciones sociales
Los clubes de fútbol tienen un desarrollo e impacto directo en la sociedad. Por ello, las implicancias en el club recaerán en el entorno cercano (aficionados y sociedad) a este.
Originalidad/valor
Esta investigación aporta varias contribuciones fundamentales a la literatura sobre la competitividad organizacional en el sector deportivo, con aplicación específica a los clubes de fútbol. Este es uno de los escasos estudios que muestran que la competitividad es el resultado de una dinámica motivacional y organizativa, y que el éxito de los clubes se basa en un fenómeno más complejo que solo la asistencia a los eventos. También, es una investigación en un país emergente, lo cual extiende la aplicabilidad teórica y práctica del fenómeno estudiado.
Details
Keywords
Carla Marano-Marcolini, Anna D’Auria and Marco Tregua
This chapter analyses the development of oleotourism through the use of local resources in a democratised decision-making process. It explains that the production of olive oil is…
Abstract
This chapter analyses the development of oleotourism through the use of local resources in a democratised decision-making process. It explains that the production of olive oil is making a novel contribution to the tourism industry. The authors suggest that oleotourism is also offering opportunities for stakeholder engagement. Therefore, the authors identify key elements that serve as drivers for the development of oleotourism in Jaén. They put forward a framework that can lead to a democratised decision-making process that is intended to support the stakeholders of oleotourism.
Details
Keywords
María Fuentes-Blasco, Beatriz Moliner-Velázquez and Irene Gil-Saura
In tourism, the adoption of Information and Communication Technologies (hereinafter ICT) and variables concerning firms’ links with suppliers have been recognized as key…
Abstract
Purpose
In tourism, the adoption of Information and Communication Technologies (hereinafter ICT) and variables concerning firms’ links with suppliers have been recognized as key determinants to improve companies’ competitiveness. From the perspective of efficient management of company resources, segmentation has become a key tool and is particularly significant and current in the business-to-business context. The purpose of this paper is to study the segmentation of firms in the tourist industry according to perceived ICT use and relationship value and benefits. In addition, from the management approach, the authors seek to describe the segments that enable the development of differentiated strategies aimed at consolidating relationship benefits in the long term.
Design/methodology/approach
Using a sample of 310 travel agencies who evaluated the relationship with their main supplier, the authors attempt to examine the utility of these variables as segmentation criteria for identifying heterogeneous groups.
Findings
The estimation of a finite mixture model suggests that these bases are able to discriminate firms into four latent segments with different levels of ICT use and relationship variables.
Research limitations/implications
This research contributes to the understanding of the role that ICT and relationship variables have in the segmentation processes of tourism companies. Literature on segmentation in the business-to-business (B2B) context is limited and it is hard to find studies which apply latent methodology using behavioral criteria related to the use of ICT and relationship variables.
Practical implications
Segmentation of the tourism organizational market based on valuations of supplier relations and ICT use can help suppliers to design or adapt differentiation marketing strategies. Since agencies place the most value on confidence and value, tourism service suppliers should focus their efforts on improving the elements of service provision that increase perceived trust/confidence and value (i.e. growing the number of contacts, proximity to customers or sincerity, etc.). If agencies feel they can rely more on their providers, they will value their relationship more positively thereby favoring its long-term continuity.
Originality/value
The novelty in this work lies in the application of latent segmentation methodology and the simultaneous use of bases associated with ICT and relationship variables in B2B tourism.
Details
Keywords
Eduardo Fayos-Solà, Laura Fuentes Moraleda and Ana Isabel Muñoz Mazón
Destination management is in urgent need of analytical and policy tools, and even more so in the context of tourism for development programs. Understanding both structural…
Abstract
Destination management is in urgent need of analytical and policy tools, and even more so in the context of tourism for development programs. Understanding both structural elements and dynamic processes are essential. This chapter describes a model of destinations which considers three types of structural components: factors/resources, attractors (of tourism demand), and support systems. It analyzes as well the optimizing behavior of destination stakeholders, both endogenous and exogenous, as a way to understand destination dynamics. The model can be applied in the strategic positioning of destinations as well as in achieving competitiveness and sustainability—ultimately contributing to development—through tourism policy plans and governance processes. The model was born in the context of a European Eureka–ComTur research project, and has been tested in a variety of destinations.
Details
Keywords
Francesca De Canio, Maria Fuentes-Blasco and Elisa Martinelli
This paper aims at shedding light on the competing extrinsic motivations behind the mobile shopping process of regular and occasional shoppers. Price and convenience, shopping…
Abstract
Purpose
This paper aims at shedding light on the competing extrinsic motivations behind the mobile shopping process of regular and occasional shoppers. Price and convenience, shopping security, order delivery and post-sale service are investigated as antecedents of the mobile shopping attitude-intention path.
Design/methodology/approach
The empirical analysis is based on a multigroup structural equation model (SEM) developed on 903 online questionnaires collected among Chinese shoppers in a pre-Covid-19 pandemic retailing context.
Findings
Findings evidence contrary motivations behind the attitude – intention to shop using a mobile retail app of regular and occasional shoppers. While all the investigated aspects result to be positively relevant for regular m-shoppers, shopping security and post-sale service do not impact the attitude – intention path of occasional mobile shoppers. Results support retailers’ strategies in the context of mobile shopping growth.
Originality/value
The paper contributes to the emerging retailing literature on mobile shopping by offering a comparison of the motivations behind the mobile shopping intention of regular and occasional shoppers. Extrinsic motivations before, during and after the transaction are jointly investigated in the study.
Details
Keywords
Tao Lan, Xiaodong Feng and Zhimin Zeng
This study aims to focus on understanding how the characteristics of the bed and breakfast (B&B) host responses to online reviews impact the subsequent business performance of…
Abstract
Purpose
This study aims to focus on understanding how the characteristics of the bed and breakfast (B&B) host responses to online reviews impact the subsequent business performance of review volume, including volume, timeliness and length of responses.
Design/methodology/approach
The study constructs a theoretical framework to model for the relationships among characteristics of the B&B host responses, heterogeneity of B&B houses and subsequent reviews. The model is then examined by an econometric model using data from Ctrip.com.
Findings
Prompt and lengthy responses to online reviews increase the number of subsequent reviews, and the effects are larger for higher level houses. The main theoretical contribution is to build a model explaining how multiple attributes of the host responses can affect business performance and how these effects are moderated by the class levels of B&B houses, which are empirically tested by real data.
Practical implications
This study highlights managerial implications of host responses for online B&B business practices. For the higher-quality B&B houses, based on price and reviews, lengthy and timely responses are necessary, as tourists expect increased customer service from these hosts.
Originality/value
The research provides insights in understanding the mechanism of B&B host responses on subsequent reviews. To the best of the authors’ knowledge, this is the first study to demonstrate the moderating effect of price and volume of online reviews on responses.
共享民宿房主对在线评论的反应如何影响后续评论:房屋等级的调节效应
摘要 -- 目的
本研究旨着重探讨民宿房主对网上评论的回应特性如何影响评论量的后续经营绩效, 包括回复数量、及时性和回复的长度。
方法 -- 本研究首先构建理论框架, 对民宿房主的在线回应特征、民宿房屋的异质性特征与后续评论之间的关系进行建模。该模型通过一个计量经济学模型对从携程网收集的数据进行了检验.
研究结果 -- 本研究的结果显示, 对在线旅游评论提供及时和冗长的回复, 可能会增加未来的预订数量, 从而增加后续的评论,并且这个影响随着房屋等级的提高而增加。本文的主要理论贡献是建立一个模型来解释房屋主人在线回应的多重属性如何影响他们的经营绩效, 以及这些影响是如何被房屋等级所调节的,并通过真实数据对理论进行了验证。
研究意义 -- 该研究有助于将研究重点从在线评论和口碑转移到管理层的回应效应。我们的研究结果印证了之前的研究关于评论量可以影响口碑信息说服力及其他口碑相关特征(如管理层回应)影响的结论。
管理启示 -- 本研究的结果, 向民宿房主提供了具体的管理启示, 为网上民宿商业管理提供参考。对于价格更高、在线声誉较高的B&B房屋, 应提供更多及时的回应, 因为游客期望得到更友好的客户服务。
原创性 -- 这项研究提供了关于民宿房主在线回应对后续评论量影响机制的探索。并将是首次尝试验证价格和在线评论量对在线回复影响的调节作用。
Entendiendo cómo las respuestas de los dueños de establecimientos de B&B a las opiniones de los turistas en línea promoverán las opiniones subsiguientes: Los efectos moderadores del nivel de clase de los establecimientos de B&B
Resumen
Propósito -- Este estudio se centra en comprender cómo las características de las respuestas de los anfitriones de alojamientos B&B influyen en el rendimiento empresarial de volumen de reseñas; esto incluye el número de respuestas, la puntualidad de la respuesta y la duración de la misma.
Metodología -- En primer lugar, el estudio construye un marco teórico para establecer un modelo de relación entre las características de las respuestas de los anfitriones de alojamientos, heterogéneos de alojamientos B&B y las revisiones posteriores. A continuación, el modelo es examinado por un modelo econométrico a partir de los datos recogidos en ctrip.com.
Resultados -- Se ha demostrado que las respuestas rápidas y extensas a las reseñas en línea pueden aumentar potencialmente el número de reseñas posteriores, y tuvieron un mayor impacto en las viviendas de gran altura. La principal contribución teórica de este trabajo es construir un modelo para explicar cómo los múltiples factores de la respuesta de los anfitriones pueden afectar a su rendimiento empresarial y cómo estos efectos son moderados por las nivel de los alojamientos B&B, través de los datos reales de la prueba empírica.
Implicaciones prácticas -- Proporciona una referencia para la práctica empresarial de los alojamientos B&B en línea, al informar sobre las implicaciones específicas de gestión para los anfitriones de alojamientos B&B. En el caso de las casas de alojamientos B&B de mayor nivel, con precios más altos y más reseñas en línea, se deberían dar más respuestas oportunas, ya que los turistas esperan de los anfitriones un servicio de atención al cliente más amable.
Originalidad -- La investigación permite comprender el mecanismo de las respuestas de los anfitriones de alojamientos B&B en las reseñas posteriores. Sería el primer intento de demostrar el efecto moderador del precio y el volumen de las reseñas en línea sobre el impacto de las respuestas.
Details
Keywords
Shahab Pourfakhimi, Tara Duncan and Willem J.L. Coetzee
Despite its volume, the academic research on the impact of electronic word of mouth (eWOM) on tourism and hospitality consumer behaviour is fragmented and largely limited to…
Abstract
Purpose
Despite its volume, the academic research on the impact of electronic word of mouth (eWOM) on tourism and hospitality consumer behaviour is fragmented and largely limited to investigating a small scope of its impact. The purpose of this paper is to bridge this gap by synthesising the existing literature, providing a conceptual framework for the various dimensions of this impact.
Design/methodology/approach
This paper is based on the meta-synthesis and a critical conceptual analysis of relevant academic literature identified using a keyword search of papers via the Web of Science and Scopus databases, followed by a snowballing process comprising tracking the citations to the resources referred to in the identified papers.
Findings
This conceptual analysis illustrates how the full spectrum of the impact of eWOM on tourist behaviour spans well beyond the limited scope traditionally focussed on by tourism and hospitality researchers. This scope, encompassing multiple cognitive, normative and affective dimensions, is illustrated in an evidence-based conceptual framework proposed in this paper, providing a systematic tool to identify the less-studied aspects of this important phenomenon.
Originality/value
This paper synthesises the large and fragmented body of literature on eWOM and proposes a novel conceptual framework, illustrating the vast scope of the various cognitive, affective and normative mechanisms through which eWOM affects consumers’ choice of tourism and hospitality products. Furthermore, this paper provides a synthesis of the state-of-the-art of research in this field, highlights the existing gaps and provides researchers with a systematic tool to identify pathways towards breaking the status-quo in progressing beyond the current boundaries of academic research in this field.
游客感知对清真旅游目的地的影响:结构模型分析
目的
尽管有大量研究, 但有关网络口碑eWOM对旅游业和酒店业消费者行为的影响的学术研究仍是零散的, 并且在很大程度上只限于调查其影响的一小部分。本文的目的是通过综合现有文献来弥合这种差距, 为这种影响的各个方面提供概念框架。
设计/方法/方法
本文基于元合成法和对相关学术文献的关键性, 概念性分析。这些文献是通过Web of Science和Scopus数据库对文章进行关键字搜索而确定的。随后是滚雪球式搜索过程, 该过程包括跟踪对已识别文章中引用的资源的引用。
结果
这项概念分析阐述了eWOM对游客行为的影响范围如何远远超出了旅游和酒店业研究人员传统上关注的有限范围。这一范围是基于有理论依据的的概念框架提出的, 并涵盖多个认知, 规范和情感的维度。此范围为识别这一重要且缺乏研究的现象提供了系统的工具。
创意/价值
本文综合了有关eWOM的大量零散文献, 并提出了一个新颖的概念框架, 阐明了eWOM影响消费者选择旅游和酒店产品的各种认知, 情感和规范机制的范围。此外, 本文提供了该领域最新的研究综述, 突出了现有的差距, 并为研究人员提供了系统的识别打破现状的途径, 以超越当前学术界在这个领域的研究局限。
关键词
关键字 电子口碑, eWOM, WOM, 酒店, 旅游, 口碑
文章类型
研究论文
El Boca a Boca Electrónico en el Comportamiento del Consumidor Turístico y Hotelero: Estado del Arte
Objetivo
A pesar del gran volumen de investigación académica sobre el impacto de eWOM en el comportamiento del consumidor turístico y hotelero, esta se encuentra fragmentada y en gran medida se limita a investigar un pequeño alcance de su impacto. El propósito de este artículo, es cerrar esta brecha sintetizando la literatura existente y proporcionando un marco conceptual para las diversas dimensiones de este impacto.
Diseño/metodología/enfoque
Este documento se basa en un análisis metasíntesis crítico y conceptual de la literatura relevante académica identificada, mediante una búsqueda de artículos por palabras claves a través de las bases de datos de Web of Science y Scopus, seguido de un proceso de “bola de nieve” que comprende el seguimiento de las citas de los recursos mencionados en los artículos identificados.
Resultados
Este análisis conceptual, ilustra cómo el espectro total del impacto de eWOM en el comportamiento turístico se extiende mucho más allá del limitado alcance que tradicionalmente han realizado investigadores del turismo y hoteles. Este nuevo alcance, que abarca múltiples dimensiones cognitivas, normativas y afectivas, se ilustra en un marco conceptual basado en la evidencia propuesta en este documento, que proporciona una herramienta sistemática para identificar los aspectos menos estudiados de este importante fenómeno.
Originalidad/valor
Este documento sintetiza la gran cantidad de literatura fragmentada sobre eWOM y propone un marco conceptual novedoso, que ilustra el amplio alcance de los diversos mecanismos cognitivos, afectivos y normativos a través de los cuales eWOM afecta la elección de los consumidores de productos turísticos y hoteleros. Además, este documento proporciona una síntesis del estado de la investigación en este campo, destaca las brechas existentes y brinda a los investigadores una herramienta sistemática para identificar vías para romper el statu quo en el progreso más allá de los límites académicos actuales en este campo.
Palabras clave
Boca a boca electrónica, eWOM, WOM, Industria hoteleram, Turismo, Boca a boca
Tipo de papel
– Trabajo de investigación
Details