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The purpose of this paper is to identify the perception of tourists towards positive and negative landscape features. Its objective is to classify rural tourists into homogenous groups according to their sensitivity towards specific landscape characteristics.

The work is based on quantitative data collection among tourists spending a vacation at agritourism farms. Altogether, 378 valid questionnaires were collected. A K-mean cluster analysis is conducted to group respondents into homogenous groups.

The research revealed that tourists particularly enjoy the presence of a landscape comprising orchards, flowery/grassy meadows and vineyards. In contrast, tourists find landscapes that reflects a neglected environment, views of factories and congested roads to be particularly unpleasant. This work has also identified the presence of three different clusters with distinct sensitivity towards landscape attributes: there are tourists who are highly sensitive to both positive and negative attributes, tourists who are highly sensitive to positive attributes but less sensitive to the negative attributes and tourists who are less sensitive to both the positive and the negative attributes.

When discussing issues related to the landscape, the question arises as to how and who should preserve and enhance the landscape for tourism reasons. The results of this research demonstrate that preserving and caring for the environment is imperative to the success of rural tourism.

Tourism research has been largely unconcerned with the aesthetic dimension, although few attempts have recently begun to surface. In this chapter, the authors highlight a multifaceted process of incorporating aesthetics in tourist experience design, based on a three-level framework for theming. The first level is based on aesthetic features of destinations as atmospherics. The second level deals with multisensory atmospherics, transcending the mere visual focus of the tourist gaze. Key experiences of the beautiful, sublime and picturesque are deeply embedded in visual, somatic, olfactory, auditory and gustatory decoding of aesthetic markers. The third level deals with the human factor in atmospherics, particularly focussing on the role of residents. Through a discursive lens, local people are simultaneously identified as sources, co-creators and beneficiaries of aesthetic environments. Thus, the chapter hopes to open possibilities for exploring experiences of atmospherics (including aesthetics) through a dialectic approach.

This article shows that the development of cultural tourism offers the opportunity to learn more about each other. Moreover, it demonstrates the specific and purposeful use of the existing cultural resources. In order to avoid a purely touristic view, which would be damaging to the preservation of cultural heritage, it is necessary to analyze the specific characteristics of society and its locations. The understanding of local culture is imperative for the planning and development of cultural tourism. The products of tourism have to be adapted, on a high quality level, to the local cultural needs. This article emphasizes how to promote sustainable development in cultural tourism.

The purpose of this study is to focus on movie tourism, specifically on the “Montalbano effect”, which has seen increments in tourist visits to Sicilian sites featuring in the episodes of the popular TV series. It explores the concepts of genre and evaluative language in websites offering Montalbano tours in Sicily in an interdisciplinary perspective, aiming to combine insights from Tourism and Linguistics to analyse the phenomenon.

The language of two corpora, one consisting of sites offering traditional Sicilian tours and another of sites devoted to Montalbano, is analysed in terms of genre and evaluative language.

The study shows an emerging genre and genre hybridity that, it is suggested, are in response to market trends and may represent beginnings of a re-branding of Sicily as a tourist destination, away from past negative stereotypes associating the island with organised crime.

The interdisciplinary aspect of the study represents a significant step towards a wider involvement of different disciplines in understanding an important social phenomenon.

This study aims to examine the role of authenticity in tourists’ destination selection, analyze the factors that influence tourists to form their initial opinions and explore how tourists construct the authenticity of traditional villages. The authors selected Chengkan village in Huizhou district, Huangshan city, as a case. In the study, the authors constructed an attribute-hardware-software research framework and analyzed tourists’ authentic emic experiences from the perspective of constructivism. The findings of this study suggest that tourists’ destination selection is influenced by authenticity. The destination culture brokers who interact with tourists play an essential role in forming authentic experiences. According to differences in how tourists construct authenticity, the study divided tourists into three types: primitive imagination, aesthetic reality and rational cognition. The results of this study provide a deeper understanding of various viewpoints about authenticity research and contribute to the academic discussion on how to understand the authenticity of unique cultural heritage sites such as traditional villages in the context of tourism development.

Nature plays an important role in tourism experiences with more people seeking leisure activities in outdoor settings. Tourism management can facilitate a reduction of impacts and enhancement of experiences but requires sensitivity to individual markets to be effective. This chapter investigate stakeholders’ perspectives for managing Chinese tourism to Wet Tropics. Specifically, it aims to determine overall thoughts as well as individual attitudes toward different futures. Guided by the concept of saturation of ideas in qualitative data, 18 in-depth interviews were conducted with stakeholders in north Queensland. Findings indicate that they are optimistic toward all futures but have different plans for and concerns about individual tourism markets.

Ecotourism is a burgeoning sector of the tourism industry offering a relatively guilt-free environment in which to satisfy the desire for travel and adventure. The discourse is firmly entrenched within the dominant conception of sustainability where nature is seen as a privileged ‘other’, untouched by humans. This ideology is also prevalent in the design of ecotourism facilities, which are generally predicated on a model of minimal intervention. This low-impact approach is not problematic in itself, but it misses the opportunity to engage in a more productive and ‘regenerative’ relationship with place. Conversely, Philip Cox Richardson Taylor's design for the resort town of Yulara in central Australia sought a more constructive relationship with place and questioned the conventional notion of ‘resort’. Although this resort, constructed in 1984, predates the current ecotourism industry and certification programs, it remains an early exemplar of innovations in this area and offers the benefits of hindsight. Through an exploration of the ideals and realities of the design and subsequent occupation of Yulara, this paper questions the potential challenges and opportunities of the design of ecotourism facilities to engage in a more ‘regenerative’ agenda. In particular, it identifies the social context and consideration of spatial practice as a key area of opportunity for the built environment to contribute to the ecotourism goal of interpretation and education through a more reflexive form of environmental awareness.

Boundary setting is identified as an important and highly useful factor, both in management practice and in dealing with phenomena in management research. It has significant implications for how circumstances and phenomena will be analysed and interpreted. Change – moving or change in nature – is a key factor in all attempts to strategise and economise. The authors argue that boundary setting is critical in analysing and interpreting business problems, both in the practice of management and in business research. The nature and function of boundaries vary. It can be exemplified with two archetypes of organisation – the integrated hierarchy and the connected company. In the first, the basic principle for boundary setting is buffering to protect the company from external variations. In the second type, it is bridging – connecting the company with specific changing factors. One important consequence is that when analysing and handling boundaries, both location and permeability become the central aspects to consider.

Sensory experiences and subjective perception serve as unique sources of tacit information that subconsciously influence people's cognition, emotions and behaviour. This chapter begins with an overview of key themes of sensation and perception in cognitive psychology, including tracing the history of perceptual processes, introducing different types of senses and perceptual processes and cognitivism-informed theories in this area. Following this, the discussion focuses on the application of sensation and perception within tourism field, discussing implications for research on sensescapes. This chapter concludes with an agenda for future research which delves into the role of multi-sensory and interaction of senses in touristscapes.

This article examines customer satisfaction in using banking services through Artificial Intelligence (AI) in India. It addresses two questions: first, will customers perceive AI technology as a reliable and efficient alternative to traditional banking practices; second, will AI save customers’ time.

The quantitative research method based on regression analysis models was adopted for hypothesis testing, with data collected from a survey of 189 banking customers from four banks, i.e., State Bank of India, Axis Bank, Punjab National Bank, and HDFC Bank in India.

AI improves banking customers’ experiences by making banking more accessible and enjoyable. Satisfied customers are quick to use cutting-edge AI tools. However, human service is more satisfying than digital service. AI has great potential but works alongside humans rather than replacing them. Even though AI’s novel architecture is helpful, human bank tellers are still needed in enhancing customer satisfaction.

AI’s integration in Indian banking, propelled by customer satisfaction, foresees a transformative landscape. This study uncovers AI’s role in saving time and improving customer satisfaction. While AI revolutionizes financial processes, its harmonious coexistence with human expertise emphasizes personalized and efficient services. This study provides insights for optimal AI utilization in shaping the future of banking.