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Article
Publication date: 28 May 2020

Yunlong Duan, Lei Huang, Hao Cheng, Lisheng Yang and Tianzhou Ren

The key to the success of multinational corporations’ (MNCs) business models is the improvement of their innovation quality. From the cross-border knowledge management…

Abstract

Purpose

The key to the success of multinational corporations’ (MNCs) business models is the improvement of their innovation quality. From the cross-border knowledge management perspective, this paper aims to analyze the improvement path of innovation quality of MNCs and construct the functional path of the relationships among the knowledge creation, knowledge application and innovation quality of MNCs in the cross-border knowledge management process, so as to achieve the success of their business models. Based on this, this paper introduces cultural distance to further analyze how such relationships will change with the cultural distance level.

Design/methodology/approach

Using data from Chinese A-share listed MNCs with production operations located in the Asia-Pacific region from 2014 to 2018, this paper constructs a panel data model to test the mediating effect of knowledge application and the moderating effect of cultural distance on such relationships.

Findings

This paper obtains the following research findings: knowledge creation and knowledge application each have a significant, inverted U-shaped relationship with innovation quality; knowledge creation has a significantly positive correlation with knowledge application and knowledge application has a partial mediating effect on the relationship between knowledge creation and innovation quality; cultural distance has a moderating effect on such relationships. The specific moderating direction depends on the extent of the knowledge creation and knowledge application.

Practical implications

The findings are helpful to MNCs’ managers, providing guidance and serve as a reference for them to make strategic decisions on cross-board knowledge management and business models innovation.

Originality/value

The theoretical contributions are summarized as follows: First, it further enriches and expands the theoretical of knowledge management and innovation quality relationship. Second, it further enriches and expands the theoretical framework of knowledge management. Third, it further enriches the theoretical framework of cross-cultural management.

Details

Journal of Knowledge Management, vol. 25 no. 1
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 7 April 2014

Leif Jarle Gressgård

For knowledge exchange systems to yield best organizational benefits, it is acknowledged that employees have to both contribute with and apply system content. This may be

Abstract

Purpose

For knowledge exchange systems to yield best organizational benefits, it is acknowledged that employees have to both contribute with and apply system content. This may be of particular importance in distributed environments due to limitations in alternative channels for knowledge exchange. This study investigates the effects of the gap between contribution and application on the degree of knowledge exchange within and between organizational borders and work locations.

Design/methodology/approach

The study is based on survey data involving 2204 respondents from a large petroleum operator company and eight of its main contractors.

Findings

An increase in the gap between contribution and application is accompanied with reduced levels of knowledge exchange between organizational borders and work locations, but has no effects on knowledge exchange between employees of the same organization working at the same location. This is explained by the availability of substitute channels for local knowledge exchange.

Practical implications

Knowledge exchange systems research and practice have to focus on both knowledge contribution and knowledge application as fundamental processes, and should further consider organizational structure as an important factor.

Originality/value

Most research on contribution and application of content in knowledge exchange systems focuses on knowledge exchange within company boundaries. This study systematically investigates the effects of the gap between contribution and application of system content at different levels of organizational distribution, and thus extends existing research by introducing organizational distribution as a conditioning variable for successful knowledge management.

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Article
Publication date: 28 September 2010

Soonhee Kim and Hyangsoo Lee

The paper aims to analyze the influences of organizational context and information technology (IT) applications on employees' perceptions of knowledge acquisition and…

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4086

Abstract

Purpose

The paper aims to analyze the influences of organizational context and information technology (IT) applications on employees' perceptions of knowledge acquisition and application capabilities in five public and five private sector organizations in South Korea.

Design/methodology/approach

The paper analyzes how employees' perceptions of organizational context and IT affect employee knowledge acquisition and application capabilities in five public and five private sector organizations in South Korea. It discusses the results of regression analyses based on a survey of 322 public and private employees that explored their perceptions of organizational vision and goals, social networks, centralization, performance‐based reward systems, the usage of IT applications, and knowledge acquisition and application capabilities.

Findings

The results of a survey of public and private employees show that clear organizational vision and goals, social networks, and employee usage of IT applications are all positively associated with high levels of employee knowledge acquisition and application capabilities. Centralization, however, was negatively associated with employee knowledge acquisition and application capabilities. Social network and IT application utilization were both positively associated with public employees' knowledge acquisition and application capabilities. Performance‐based reward systems were positively associated with private employees' knowledge application capabilities only.

Originality/value

In 2000, the South Korean Government established a special task committee to develop knowledge management systems (KMS) in the public sector and to initiate KM strategies. Since 1997, major South Korean corporations have been developing KM information systems to allow employees to quickly respond to complex and evolving domestic and international market environments. Some of the knowledge management practices effectively implemented in these corporations have been selected as benchmarks for developing the government KMS in the South Korean Government. However, there is limited research on comparative studies of the factors affecting employee KM capabilities in public organizations and private in South Korea.

Details

Asia-Pacific Journal of Business Administration, vol. 2 no. 2
Type: Research Article
ISSN: 1757-4323

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Article
Publication date: 13 September 2011

Torstein Nesheim, Karen M. Olsen and Anita E. Tobiassen

This paper aims to analyze how formal, horizontal knowledge communities contribute to knowledge application. In large, complex organizations employees face multiple roles

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2983

Abstract

Purpose

This paper aims to analyze how formal, horizontal knowledge communities contribute to knowledge application. In large, complex organizations employees face multiple roles that compete for their time and may be conflicting. The paper seeks to analyze the interplay between the communities, the line organization, and the employees; specifically, to examine how the quality of management of the communities, the attitudes of line managers, and the employees' motivation for participating in the communities facilitate knowledge application.

Design/methodology/approach

The authors conducted a survey in an organization with several specialized, horizontal knowledge communities. In total, 2,517 responses were obtained from members of 131 different communities.

Findings

First, community management, line support and intrinsic motivation have a positive impact on knowledge application. Second, the effect of line support is stronger when employees are intrinsically motivated.

Research limitations/implications

The study is limited to one organization. Future research could study knowledge processes in matrix‐like organization, as well as the role of community coordinators for knowledge sharing and application.

Practical implications

To enhance knowledge sharing and knowledge application, commitment from both line managers and community coordinators is vital. In a matrix‐like organization, dialogue and communication are important in order to reconcile supplementary goals and considerations.

Originality/value

The paper presents a study that is one of the first to analyze antecedents of knowledge application in formal communities of practice.

Details

Journal of Knowledge Management, vol. 15 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 10 October 2018

Thilo Haamann and Dirk Basten

Organisations that systematically manage their knowledge based on processes of creating, storing, transferring and applying knowledge are likely to achieve both…

Abstract

Purpose

Organisations that systematically manage their knowledge based on processes of creating, storing, transferring and applying knowledge are likely to achieve both performance improvements and competitive advantages. However, companies often succeed in the first three processes only, while neglecting knowledge application. The phenomenon of employees not relying on existing knowledge when solving specific problems is referred to as knowing-doing gap. While the existence of this gap is well acknowledged, the purpose of this study is to advance the understanding how respective barriers of knowledge application can be overcome, in particular concerning the role of information technology (IT).

Design/methodology/approach

This study applies a case study design, thereby relying on various data sources, such as interviews, documents, field notes, observations and demonstrations. The analysis follows established guidelines for thematic analysis.

Findings

An understanding of knowledge application as a three-step process is derived. The set of knowledge application barriers, identified practices to overcome the barriers and yielded themes that explain the role of IT in bridging the knowing-doing gap are complemented.

Research limitations/implications

The role of IT in bridging the knowing-doing gap and contributing to the general understanding of the knowing-doing gap by also considering practices concerning the people and process dimensions is illuminated. While IT plays a central role in applying knowledge, successfully overcoming the knowing-doing gap requires organisational practices at the people and processes dimensions that are aligned with the IT. The set of barriers of knowledge application at the individual, group and organisational levels is complemented.

Practical implications

The practices to bridge the knowing-doing gap at the intersection of the people, processes and technology dimensions are identified. Specifically, the role of IT in overcoming barriers to knowledge application is explored.

Originality/value

This thematic analysis yields a theoretical explanation for knowledge application as a three-step process and suggests practices to bridge the knowing-doing gap for each step. Furthermore, four major themes that explain the role of IT for this process in depth are derived.

Details

Journal of Knowledge Management, vol. 23 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 7 August 2018

Muhammad Kashif Imran, Syed Muhammad Javed Iqbal, Usman Aslam and Tehreem Fatima

The purpose of this paper is to investigate the benefits of social media to enhance knowledge exchange in the organizations. Moreover, the current qualitative inquiry…

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1393

Abstract

Purpose

The purpose of this paper is to investigate the benefits of social media to enhance knowledge exchange in the organizations. Moreover, the current qualitative inquiry elaborates the orientation of doctors about social media applications and knowledge exchange in the workplace.

Design/methodology/approach

The constructionism approach based on grounded theory followed by qualitative design is used to investigate the exposition with the help of 22 non-directive and semi-structured interviews from the doctors of Bahawal Victoria Hospital. The cases are selected by using convenience sampling and thematic analysis is done using NVivo-11 plus.

Findings

The results end up with four major themes. The social media applications, at the first door, extend communication and relationship among employees. Moreover, these applications are equally beneficial for acquiring existing and new knowledge. Additionally, social media applications advance knowledge exchange by promoting knowledge sharing and transfer.

Research limitations/implications

This study is equally beneficial for employees and management to promote knowledge exchange through social media applications. The effective and efficient use of social media applications helps organizations to boost knowledge strength among employees and can address various critical issues.

Originality/value

This is an attempt to sightsee the unattended dimension (i.e. knowledge exchange) in the context with social media. The social media applications are popular all over the world and pace of their usage is increasing day by day but their real contribution toward organizational well-being is still lacking in contemporary literature.

Details

Management Decision, vol. 57 no. 3
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 13 November 2020

Amir Mahmud

The purpose of this paper is to analyze the influence of learning culture, culture of trust and transformational leadership in the application of knowledge in a school…

Abstract

Purpose

The purpose of this paper is to analyze the influence of learning culture, culture of trust and transformational leadership in the application of knowledge in a school context. Mediation analysis is used to quantify the effects that the learning culture and trust culture have on the application of leadership, mediated by transformational leadership.

Design/methodology/approach

The method involves two samples of subjects – school managers and teaching staff – of 17 educational organizations. This study used the method of partial least square or PLS with SmartPLS v. 3.2.6.

Findings

The purpose of this study is to determine the effect of leadership in the application of knowledge as one phase of knowledge management. The results of this study explain that: there is a significant and direct role of learning culture in the application of knowledge, there is a significant direct role of culture of trust in the application of knowledge and there is a significant mediating effect of leadership among learning cultures and application of knowledge.

Practical implications

This study has proven that leadership behaves as a mediating instrument. This situation is critical in organizations because it makes it possible to obtain synergies in human capital and the development of knowledge. Bernard Bass believes that there are four main factors of transformational leadership, namely, idealized influence, inspirational motivation, individualized considerations and intellectual stimulation.

Originality/value

This study deepens the authors’ understanding of enablers that affect the application of knowledge in schools, specifically about leadership.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 18 October 2018

Daniel Graff and Mark A. Clark

This study reviews the construct of analogy as an individual communication mode, examining its relationship with cross-understanding in knowledge-diverse teams. The…

Abstract

Purpose

This study reviews the construct of analogy as an individual communication mode, examining its relationship with cross-understanding in knowledge-diverse teams. The authors theorize that analogy use enhances team information processing beyond mere communication frequency through bridging knowledge differences across team members. The authors propose that analogies will have a direct relationship to knowledge application, and an indirect effect via cross-understanding. However, communication frequency will have only an indirect effect on knowledge application through cross-understanding.

Design/methodology/approach

The authors sampled a 49-member team with 14 subteams, yielding 146 usable dyadic relationships. Two mediation models were estimated while using linear mixed-effect models in SPSS.

Findings

The results confirm the importance of analogies and cross-understanding in teams, generally supporting the hypotheses. Mere communication frequency was not related to knowledge application, indicating that “how you say it” may be more important than how often a team member speaks.

Research limitations/implications

This research explored these constructs through a three-week project in a sample of graduate students working with a real-world client. Future research could explore the validity of this model in other organizational settings and test the analogy construct on the team level.

Practical implications

The effectiveness of team member communication should be measured not only as frequency but also in terms of analogies to transmit meaning.

Originality/value

This paper contributes to an understanding of teams as information processors by building empirical support for the utility of analogical communication in design teams, establishing the relationship of analogies to cross-understanding and knowledge application.

Details

Team Performance Management: An International Journal, vol. 24 no. 7/8
Type: Research Article
ISSN: 1352-7592

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Article
Publication date: 13 November 2017

Seonjeong (Ally) Lee and Soon-Ho Kim

This study aims to investigate the role of restaurant employees’ intrinsic motivations that influenced their knowledge-sharing behaviors and knowledge application

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1584

Abstract

Purpose

This study aims to investigate the role of restaurant employees’ intrinsic motivations that influenced their knowledge-sharing behaviors and knowledge application behaviors, based on need theory and prior knowledge management research.

Design/methodology/approach

A cross-sectional, self-administered survey was used to collect data from employees who work in the food and beverage sections of hotels, coffee shops or restaurants.

Findings

Results from this study supported the role of employees’ intrinsic motivations to share knowledge with other employees and apply their knowledge to actions. Moreover, results identified employees’ knowledge application behaviors that influenced their innovative behaviors.

Originality/value

This paper investigated the role of restaurant employees’ intrinsic motivations on their knowledge management and innovative behaviors.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 11
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 21 February 2020

Magaly Gaviria-Marin and Claudio Cruz-Cázares

The purpose of this article is to analyze the influence of the diversity of information and the use of Web 2.0 applications on the web positioning of online business…

Abstract

Purpose

The purpose of this article is to analyze the influence of the diversity of information and the use of Web 2.0 applications on the web positioning of online business information providers.

Design/methodology/approach

A total of 203 online business information provider websites were selected using three search engines (Google, Yahoo and Bing). This information was encoded to develop two logistic regression models.

Findings

The results suggest that the knowledge offered and the resources used to transfer this knowledge play important roles in the web positioning of online business information providers. This study found that entrepreneurs mainly seek technological knowledge, and to acquire it, they use various Web 2.0 applications that do not necessarily include social networks.

Practical implications

This article presents a novel proposal to analyze how knowledge diversity and Web 2.0 applications influence the web rankings of websites that offer information and knowledge for established or new, small and medium enterprises.

Originality/value

This article is novel in that it links the theory of knowledge dissemination with the technologies of the Internet (websites, Web 2.0 applications) and provides evidence of diverse sources of online information that are potentially useful for the entrepreneur of the twentieth century.

Propósito

El propósito de este artículo es analizar la influencia de la diversidad de información y el uso de las aplicaciones Web 2.0 en el posicionamiento Web de los proveedores de información empresarial en línea.

Diseño/metodología/enfoque

Un total de 203 sitios Web de los proveedores de información empresarial en línea fueron seleccionados utilizando tres motores de búsqueda (Google, Yahoo y Bing). Esta información fue codificada para desarrollar dos modelos de regresión logística.

Resultados

Los resultados sugieren que el conocimiento ofrecido y los recursos utilizados para transferir este conocimiento desempeñan funciones importantes en el posicionamiento Web de los proveedores de información empresarial en línea. Este estudio encontró que los empresarios buscan principalmente el conocimiento tecnológico y, para adquirirlo; utilizan varias aplicaciones Web 2.0 que no necesariamente incluyen las redes sociales.

Implicaciones Prácticas

Este estudio presenta una propuesta novedosa para analizar cómo la diversidad de conocimiento y las aplicaciones Web 2.0 influyen en el posicionamiento Web de los sitios Web que ofrecen información y conocimiento para las pequeñas y medianas empresas sean nuevas o establecidas.

Originalidad/Valor

Este artículo es novedoso porque vincula la teoría de la difusión de conocimiento con las tecnologías de Internet (sitios Web, aplicaciones Web 2.0) y proporciona evidencia de diversas fuentes de información en línea que son potencialmente útiles para el empresario del siglo XX.

Details

Academia Revista Latinoamericana de Administración, vol. 33 no. 2
Type: Research Article
ISSN: 1012-8255

Keywords

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