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The role of organisational commitment and leader-member exchange in knowledge application during the COVID-19 pandemic

Nurul Amirah Ishak (School of Business and Economics, University of Brunei Darussalam, Jalan Tungku Link, Brunei Darussalam)
M. Muzamil Naqshbandi (School of Business and Economics, University of Brunei Darussalam, Jalan Tungku Link, Brunei Darussalam)
Md. Zahidul Islam (School of Business and Economics, University of Brunei Darussalam, Jalan Tungku Link, Brunei Darussalam)
Wardah Azimah Haji Sumardi (School of Business and Economics, University of Brunei Darussalam, Jalan Tungku Link, Brunei Darussalam)

VINE Journal of Information and Knowledge Management Systems

ISSN: 2059-5891

Article publication date: 15 July 2022

Issue publication date: 7 March 2023

843

Abstract

Purpose

This study aims to examine the role of organisational commitment (affective, normative, continuance) in influencing employees’ knowledge application behaviour during the COVID-19 pandemic. This study also probes the moderating role of leader–member exchange (LMX) in the association between organisational commitment and knowledge application.

Design/methodology/approach

This study used a sample of 206 employees working in various private sector organisations in Brunei Darussalam. Structural equation modelling using Smart-PLS was used to test the hypothesised relationships.

Findings

The findings show that affective and normative organisational commitment spurred employees’ knowledge application behaviour significantly during the COVID-19 crisis. However, the moderating effect of LMX could not be established in this study.

Practical implications

The findings provide managers with insights into the crucial role organisational commitment can play in encouraging knowledge application in an organisation.

Originality/value

Studies exploring the enabling factors of knowledge application are scarce, especially in the context of a global crisis such as the COVID-19 pandemic. This study develops a model and empirically validates the importance of organisational commitment for knowledge application amidst the COVID-19 pandemic. This study also provides insights for managers into how LMX can affect knowledge application outcomes, particularly during uncertain times.

Keywords

Acknowledgements

The authors would like to thank the three reviewers and the editor for their valuable comments during the review process.

Citation

Ishak, N.A., Naqshbandi, M.M., Islam, M.Z. and Haji Sumardi, W.A. (2023), "The role of organisational commitment and leader-member exchange in knowledge application during the COVID-19 pandemic", VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 2, pp. 248-270. https://doi.org/10.1108/VJIKMS-04-2022-0106

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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