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Article
Publication date: 23 May 2023

Yang Li, Jie Fang, Shuai Yuan and Zhao Cai

This study aims to examine whether customer trust is influenced by the congruence and incongruence between customers' perceptions of two types of omnichannel integration—perceived…

Abstract

Purpose

This study aims to examine whether customer trust is influenced by the congruence and incongruence between customers' perceptions of two types of omnichannel integration—perceived transactional integration (PTI) and perceived relational integration (PRI). The authors further considered the perceived effectiveness of e-commerce institutional mechanisms (PEEIM) as the boundary condition of omnichannel integration's effect.

Design/methodology/approach

Drawing upon the stereotype content model, this study hypothesizes the influences of PTI and PRI on customer trust wherein PEEIM moderates the relationships. The research model was empirically examined based on the responses surface analysis of survey data collected from 311 omnichannel customers.

Findings

Results showed that when PTI and PRI are congruent, customers are inclined to trust brands that have high levels of PTI and PRI rather than low levels of PTI and PRI. Moreover, the incongruence between PTI and PRI is positively related to customer trust. PEEIM was found to weaken the congruence effect while strengthening the incongruence effect. The authors also examined customer distrust as another relational outcome to provide a robust check.

Originality/value

This study uncovers customer cognition of omnichannel integration and examines the influences on customer trust, therefore contributing to our understanding of omnichannel integration's effect from the customer perspective. Findings from this research provide insights for brand managers on deploying channel integration strategies and institutional mechanisms to manage customer trust.

Article
Publication date: 21 March 2022

Yuting Wang, Hefu Liu and Jie Fang

This paper aims to investigate that how to mitigate the weaker party's risk perception in imbalanced supply chain relationships by framing contracts according to complexity and…

Abstract

Purpose

This paper aims to investigate that how to mitigate the weaker party's risk perception in imbalanced supply chain relationships by framing contracts according to complexity and recurrence. The level of information technology (IT) integration is considered as the moderator influencing the effectuation of contract framing.

Design/methodology/approach

The authors conducted a questionnaire survey with 229 firms involved in imbalanced supply chains. Hierarchical regression analysis was used to test the hypotheses.

Findings

The authors found contractual complexity positively influenced performance and relational risk, while contractual recurrence negatively impacted performance and relational risk. This study further reveals the positive moderating effect of IT integration in influencing contractual complexity on relational risk and performance risk and the negative impact of IT integration in influencing contractual recurrence on relational risk and performance risk.

Research limitations/implications

Overall, this study posits the coordinating role of contracts in reducing the weaker party's risk perception in imbalanced supply chain relationships.

Practical implications

The authors concluded by illustrating how to customize contracts based on the level of IT integration to maximize their role in reducing risk perception.

Originality/value

This study is embedded in imbalanced supply chain relationship, aiming to solve the problem of high-risk perception held by the weaker party, which is a salient threat to the sustainability of collaboration. Contract framing is proposed as an effective approach for mitigating risk perception, which should be carefully designed based on the level of IT integration of the relationship. The authors found that contractual complexity has a positive influence on performance and relational risk, but contractual recurrence has a negative impact on performance and relational risk. This study further reveals the moderating effect of IT integration on the effectuation of contractual framing.

Details

Industrial Management & Data Systems, vol. 122 no. 4
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 16 May 2022

Shaoxiong Fu, Jie Fang, Zhao Cai, Eric Tze Kuan Lim, Chee-Wee Tan and Haiping Yang

Motivated by the need for research on the relationship between health app usage and health-related outcomes in the form of health status and life satisfaction, this study builds…

Abstract

Purpose

Motivated by the need for research on the relationship between health app usage and health-related outcomes in the form of health status and life satisfaction, this study builds on self-regulation theory to construct a research model for elucidating how health app quality affects health information literacy, health app usage and physical activity.

Design/methodology/approach

To empirically validate the proposed research model, a large-scale questionnaire survey on health app usage was administered on a sample of 6,948 respondents recruited from a university in China. Structural equation modeling was employed for data analysis.

Findings

Empirical findings demonstrate that health app quality positively affects self-regulation with respect to health app usage, health information literacy and physical activity. Taken together, these self-regulated behaviors drive health-related outcomes for health status and life satisfaction.

Originality/value

This study advances extant literature on health app usage through the application of self-regulation theory to investigate the effects of technological interventions in healthcare. Findings offer practical implications for how health apps can be leveraged to realize positive health-related outcomes.

Details

Internet Research, vol. 32 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 7 March 2019

Hui-Wen Deng and Kwok Wah Cheung

The National People’s Congress (NPC) of People’s Republic of China, the highest organ of state power, is popularly seen as a rubber-stamp entity. However, it has been…

Abstract

Purpose

The National People’s Congress (NPC) of People’s Republic of China, the highest organ of state power, is popularly seen as a rubber-stamp entity. However, it has been substantially evolving its roles to accommodate the governance discourses within China’s political system over the decades. This study aims to explore the changes of governance discourse of the NPC within China’s political system through which to offer a thorough understanding of the NPC’s evolving substantial role in current China.

Design/methodology/approach

This study deploys a historical approach to explore the changes of governance discourse of the NPC that has seen a growing importance in China’s political agenda, as argued by this study.

Findings

The authors find that the NPC has been substantially evolving its role within China’s political system in which the Chinese Communist Party has created different governance discourses. Besides, the NPC and its Standing Committee have asserted its authority as a substantial actor within China’s political system. The NPC is no longer functioned as a rubber-stamp institution, though it is still popularized as a rubber stamp by many scholars.

Research limitations/implications

This study is a historical elaboration on the development of NPC under three governance discourses. It might be, to some extent, relatively descriptive in nature.

Originality/value

This study, therefore, sheds some light on a revisit on the governance discourses in current China.

Article
Publication date: 5 April 2023

Yi-Fei Chuang, Cong-Minh Dinh and Wei-Min Lu

Contractual services are characterized by features such as termination fees, long-term commitment, and complex terms. When customers find better deals from other providers, they…

Abstract

Purpose

Contractual services are characterized by features such as termination fees, long-term commitment, and complex terms. When customers find better deals from other providers, they may want to switch, but contractual obligations prevent them from doing so. Thus, this study aims to draw upon the stimulus-organism-response paradigm and theories of emotion regulation to examine how punitive switching costs (PSCs) can evoke negative emotions (NEs) from customers and, consequently, lead to negative behavioral responses in contractual service settings.

Design/methodology/approach

This study collected data from 395 customers of telecommunications companies, fitness centers, tutoring firms/centers, and house leasing companies in Taiwan. We tested the hypotheses using partial least squares structural equation modeling via SmartPLS 3.0.

Findings

The results show that NEs partially mediate the relationship between PSC and customers’ switching intention and negative word-of-mouth. This study also finds alternative attractiveness (AA) and service recovery (SR) do not moderate the PSCs–NEs relationship, but AA does directly influence NEs.

Originality/value

First, this study contributes to the literature on switching costs by exploring how PSC exerts a detrimental impact on behavioral responses. Second, this study adds to the literature on service failures by identifying the mediating role of NEs in such a relationship.

Article
Publication date: 27 August 2019

Saarce Elsye Hatane, Stellania Supangat, Josua Tarigan and Ferry Jie

This study aims to examine the control of corporate governance towards firm risks for a sample of Indonesian firms in agriculture, mining and property industries. This study…

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Abstract

Purpose

This study aims to examine the control of corporate governance towards firm risks for a sample of Indonesian firms in agriculture, mining and property industries. This study highlights the impact of four indicators of internal mechanism of corporate governance, i.e. board size, board independence, board gender and board ownership, on three measurements of firm risks, i.e. total risk, asset return risk and idiosyncratic risk.

Design/methodology/approach

Panel data analysis is conducted using a sample of 62 companies of agriculture, mining and property industries listed in Indonesia Stock Exchange from 2013 to 2017. Pooled ordinary least square with hetero-corrected is the statistical approach conducted to test the hypotheses.

Findings

The result indicates that board size and board gender insignificantly influence firm risks. While board independence gives varied impacts towards firm risks, it gives positive influence towards total asset return risk, insignificant towards idiosyncratic risk and negative towards total risk. Other interesting results are found in board ownership that has insignificant influence on asset return risk and negative influence on idiosyncratic and total risk.

Research limitations/implications

Firms should incorporate corporate governance, especially the impactful roles of board independence and board ownership as they serve as tools in reducing firm risk. Moreover, investors may have a better understanding of corporate governance and factors that are influencing firm risks. Therefore, this study can assist them to make the right investment decision.

Originality/value

This study is notably the first to use comprehensively three measurements of firm risks in Indonesia. Risks can come from internal and external, thus the company should understand the various types of risks facing the company. Total risk measures both the internal and external risks, while asset return risk gives another perspective using overall market perception about the equity and assets of the company. Finally, this study also measures internal risk, which is the only risk that can be controlled and minimised by the board of the company.

Details

Corporate Governance: The International Journal of Business in Society, vol. 19 no. 6
Type: Research Article
ISSN: 1472-0701

Keywords

Article
Publication date: 17 December 2020

Keng-Boon Ooi, Fang-Ee Foo, Garry Wei-Han Tan, Jun-Jie Hew and Lai-Ying Leong

The paper intends to examine mobile taxi (m-taxi) adoption, so as to close the gap in the current literature and clarify the behaviour of users by synthesising technological…

1105

Abstract

Purpose

The paper intends to examine mobile taxi (m-taxi) adoption, so as to close the gap in the current literature and clarify the behaviour of users by synthesising technological factors that are related to the characteristics of m-taxi applications with non-technological factors that are associated with the psychological characteristics of customers. The moderating effects of gender were also tested.

Design/methodology/approach

A self-administered questionnaire was adopted for data collection with 415 useable responses. The theoretical lens was tested via partial least squares-structural equation modelling. Additionally, state-of-the-art techniques such as permutation and multigroup analysis were applied.

Findings

Results indicate that social pressure, technology anxiety, effort expectancy, performance expectancy, and service and system quality are not significantly related to behavioural intention. Also, findings show no significant differences among gender in this study, which suggests that the model is invariant across gender groups.

Originality/value

This study provides a novel insight by taking a broader perspective of ride-hailing terminology by considering both taxis and private vehicles.

Details

Industrial Management & Data Systems, vol. 121 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 6 April 2020

Jing Yang, Jie Zhong, Fang Xie, Xiaoyang He, Liwen Du, Yaqian Yan, Meiyu Li, Wuqian Ma, Wenxin Wang and Ning Wang

The purpose of this work is to controllably synthesize a carbon aerogel with programmable functionally graded performance via a simple and effective strategy.

Abstract

Purpose

The purpose of this work is to controllably synthesize a carbon aerogel with programmable functionally graded performance via a simple and effective strategy.

Design/methodology/approach

This work uses polyvinyl alcohol (PVA) via the controllable sol-gel, lyophilization, and carbonization approach to achieve a programmable carbon aerogel. This design has the advantages of low raw material and preparation cost, simple and controllable synthetic process and low carbonization temperature.

Findings

The thermal stability and microstructure of PVA aerogel can be controlled by the crosslinking agent content within a certain range. The crosslinking agent content and the carbonization temperature are the key factors for functionally graded programming of carbon aerogels, including microstructure, oxygen-containing functional groups and adsorption performance. The adsorption ratio and adsorption rate of uranium can be controlled by adjusting initial concentration and pH value of the uranium solution. The 2.5%25 carbon aerogel with carbonization temperature of 350 °C has excellent adsorption performance when the initial concentration of uranium solution is 32 ppm at pH 7.5.

Research limitations/implications

As a new type of lightweight nano-porous amorphous carbon material, this carbon aerogel has many excellent properties.

Originality/value

This work presents a simple, low cost and controllable strategy for functionally graded programming of novel carbon aerogel. This carbon aerogel has great potential for application in various fields such as uranium recovery, wastewater treatment, sound absorption and shock absorption.

Details

Pigment & Resin Technology, vol. 50 no. 5
Type: Research Article
ISSN: 0369-9420

Keywords

Article
Publication date: 19 May 2021

Hua-Lin Yang, Xiulong Li, Weiwei Sun, Fang Deng and Jie Du

This paper aims to present the mixed elastohydrodynamic lubrication (EHL) model and obtain the leakage characteristics for the skeleton reciprocating oil seal.

Abstract

Purpose

This paper aims to present the mixed elastohydrodynamic lubrication (EHL) model and obtain the leakage characteristics for the skeleton reciprocating oil seal.

Design/methodology/approach

The model consists of a finite element analysis of the contact pressure, a fluid mechanics analysis of the fluid film, a contact analysis of the asperity contact pressure, a deformation analysis of the seal lip and an iterative numerical simulation process.

Findings

Simulation results show that the leakage is in direct proportion to the seal roughness and speed, and in inverse proportion to the fluid viscosity. Comparisons with the experimental results verify the validity of the mixed EHL model.

Originality/value

This study provides a helpful method to calculate the leakage of the skeleton reciprocating oil seal, which shortens its development cycles.

Details

Industrial Lubrication and Tribology, vol. 73 no. 4
Type: Research Article
ISSN: 0036-8792

Keywords

Article
Publication date: 12 March 2018

Shuting Fang, Xiang Ji, Xinghua Ji and Jie Wu

The purpose of this paper is to develop a suitable framework of sustainable urbanization performance evaluation from the view of efficiency for mitigating the unbalance between…

Abstract

Purpose

The purpose of this paper is to develop a suitable framework of sustainable urbanization performance evaluation from the view of efficiency for mitigating the unbalance between the theoretical research of sustainable urbanization and the practical need of sustainable urbanization.

Design/methodology/approach

A slack-restricted slack-based measure data envelopment analysis (DEA) model and two sustainable urbanization benchmarking methods with individual and centralized view, respectively, are developed based upon the classical DEA theory.

Findings

The empirical results show that China is now suffering a relatively low level of sustainable urbanization. Too much waste water emission, too small an urban population proportion, and too much resource wastage are the major factors that drive China’s urbanization away from sustainability.

Originality/value

Having the overall aim of practical urbanization, the proposed framework can help stakeholders recognize different sustainable urbanization performance levels by offering them accurate sustainable urbanization performance scores. The framework can also direct governments to improve the sustainable urbanization performance. The empirical analysis of China’s provincial region sustainable urbanization performance with the proposed framework further demonstrates the theoretical and practical value of this research.

Details

Management of Environmental Quality: An International Journal, vol. 29 no. 2
Type: Research Article
ISSN: 1477-7835

Keywords

1 – 10 of 266