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This paper describes how NatWest Markets’ (NWM) recent initiative in knowledge management was born and the ways in which it has already evolved to meet the organisation's needs. NWM's knowledge management programme has not attempted to apply theories and impose changes from above, but has encouraged systematic experimentation linked to clear business targets.

Describes how, in response to a weakened market share, the USA sponsored the White House conference on travel and tourism which was held in October 1995. A highly successful event, the conference proposed strategies and tactics which encourage international travel to the USA. Suggests that, on the one hand, this conference points to future increased competition which the USA will exert within the international tourism industry. On the other hand, believes the findings and suggestions of the conference may be useful to the European travel and tourism industry as it forges tactics for its own future growth.

This position paper focuses on the current tensions and challenges of aligning inpatient care with innovations in mental health services. It argues that a cultural shift is required within inpatient services. Obstacles to change including traditional perceptions of the role and responsibilities of the psychiatrist are discussed. The paper urges all staff working in acute care to reflect on the service that they provide, and to consider how the adoption of new ways of working might revolutionise the organisational culture. This cultural shift offers inpatient staff the opportunity to fully utilise their expertise. New ways of working may be perceived as a threat to existing roles and responsibilities or as an exciting opportunity for professional development with increased job satisfaction. Above all, the move to new ways of working, which is gathering pace throughout the UK, could offer service users1 a quality of care that meets their needs and expectations.

The topics “environment,” “environmental design” and “environment and behavior studies” are important and promising in architectural discourse. The academic culture of the global west plays a unique role in the development of the knowledge within the field of environmental design research (EDR), from which these concepts originate. This paper examines the western names, works and ideas related to EDR that have spread into Russian architectural discourse. The purpose of this paper is to consider the status quo of Russian knowledge of EDR and its connection with the western EDR tradition.

The method of research in this paper is the analysis of references and keywords of architectural publications from the largest Russian academic online library – e-library.ru.

The origin, evolution and current state of environmental architectural knowledge in Russia are discussed. Its segmentation including the presence of several self-organized spheres within the EDR domain and the variety of “dialects” of environmental language are illustrated. The connections of each segment of Russian knowledge with western authors and sources are traced. Further, conclusions are drawn regarding the similarities and differences between Russian and western knowledge in the field of EDR.

The relationship of Russian architectural theory with western EDR knowledge has not previously been the subject of a comparative scientometric study.

Significant differences exist in terms of use and demand of urban public space in different districts and communities. In this study, PSPL survey was made in about one year to investigate the type and occurring time of outdoor activities and the visitors' demand difference of Round-City-Park in Xi'an, China. The survey method for collecting data included spatial classification, photographic recording, field observation, questionnaires and interviews. Then a new method of Virtual Typical Day (VTD) was put forward to analyze usage pattern of public space in the daily life. According to our results, laying out more public spaces close to residential area can make a more vigorous city. And the results also reveal that there exist some problems of uneven usage periods in different spaces, various space requirement from different age groups, insufficient support of space and facilities and so on. Based on the survey, an optimizing strategy of adaptive design is proposed such as setting mobile “stage” and providing flexible “props” according to the changing demands. The proposed design approach can encourage people to participate in outdoor activities, improve usage frequency of public spaces, and stimulate vitality of the city. This may also apply to other Chinese cities.

This paper discusses the parallels between business strategy and improvisational comedy.

This is an opinion column.

This column examines certain surprising commonalities between business and strategy on the one hand, and improvisational comedy on the other. Strategy, like improv, is creative reaction to a reality that you cannot control (the actions of other people), in real time.

Injects useful ideas from an unlikely source into the process of business strategy.

The Student Christian Movement (SCM) arose from the formal integration in one unit of a number of different strands of student‐run evangelical religion in British Universities(1). The Jesus Lane Sunday School in Cambridge, staffed by students, had been open since 1827. David Livingstone's visit to Cambridge in 1858 inspired the Church Missionary Union and in the same period Cambridge students began a Daily Prayer Meeting. In 1877, the students brought their various efforts together into the Cambridge Inter‐Collegiate Christian Union (CICCU). Similar movements were developing in other colleges. The first major links were created by the “Cambridge Seven”. Even at the end of the period of the “Saints” (as Wilberforce and his fellow evangelicals were known), more than three‐quarters of the men who volunteered for foreign missions were artisans, shop‐boys, labourers and apprentices(2).

Charlotte Brontë integrated her own and her sisters' traumatic boarding school experiences into her novel, Jane Eyre (1847) as a way of expressing her anger through autobiographical fiction. The aim is to link contemporary research into boarding school trauma to the relevant events, thereby identifying what she wrote as a testimony contributing to the long history of the problematic nature of boarding schools.

Autobiographical fiction is discussed as a form of testimony, placing Jane Eyre in that category. Recent research into the traumatic experiences of those whose parents chose to send them to boarding school is presented, leading to an argument that educational historians need to analyse experience rather than limiting their work to structure and planning. The traumatic events the Brontë sisters experienced at the Clergy Daughters' School are outlined as the basis for what is included in Jane Eyre at the fictional Lowood School. Specific traumatic events in the novel are then identified and contemporary research into boarding school trauma applied.

The findings reveal Charlotte's remarkable insight into the psychological impact on children being sent away to board at a time when understandings about trauma and boarding school trauma did not exist. An outcome of the analysis is that it places the novel within the field of the history of education as a testimony of boarding school life.

This is the first application of boarding school trauma research to the novel.

This paper aims to evaluate the possibilities associated with go-along technique and other mobile qualitative methods augmenting other qualitative methods as a novel approach to developing understanding of multifaceted organisations.

The study explores the challenges associated with “static” qualitative methods for understanding multifaceted organisations and evaluates how a range of mobile methods can achieve a greater depth of analysis when researching complex hospitality and tourism settings. The paper uses an illustrative empirical case where mobile methods are used as part of a multi-method qualitative study exploring ancestral tourism in a large, heterogeneous tourism organisation.

This research highlights how mobile methods can service to: broaden the scope of interviews through introducing enhanced meaning and spontaneity; afford opportunity to explore and verify interview findings in informal settings; and widen participation in the study through ongoing recruitment of participants.

The authors identify implications for researchers working within hospitality and tourism who can gain additional insight by augmenting qualitative studies with mobile methods.

This paper identifies challenges in using more static qualitative methods when seeking understanding of complex, multifaceted tourism organisations where work activities are mobile and spatially dispersed. This research highlights the value of mobile methods in combination with other qualitative methods, to gain greater understanding of these organisations.

This paper aims to discuss current work and further steps of the psychological hotline launched by the National Psychological Association of Ukraine (NPA), along with a call for action to mental health professionals worldwide.

This paper describes the training and support of the NPA’s hotline staff as well as reflections on the hotline’s work from June 2022 to April 2023.

With broad international support, the NPA’s psychological hotline currently operates in 21 countries providing psychological assistance and referrals to other service providers within Ukraine and abroad. The authors propose further steps of its work, including international collaboration.

Providing citizens of Ukraine with broad public access to evidence-based remote psychological support through NPA’s hotlines is a high priority considering the war’s negative impact on mental health diverse and the limited capacity of the state mental health system.