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This paper aims to evaluate the possibilities associated with go-along technique and other mobile qualitative methods augmenting other qualitative methods as a novel approach to developing understanding of multifaceted organisations.

The study explores the challenges associated with “static” qualitative methods for understanding multifaceted organisations and evaluates how a range of mobile methods can achieve a greater depth of analysis when researching complex hospitality and tourism settings. The paper uses an illustrative empirical case where mobile methods are used as part of a multi-method qualitative study exploring ancestral tourism in a large, heterogeneous tourism organisation.

This research highlights how mobile methods can service to: broaden the scope of interviews through introducing enhanced meaning and spontaneity; afford opportunity to explore and verify interview findings in informal settings; and widen participation in the study through ongoing recruitment of participants.

The authors identify implications for researchers working within hospitality and tourism who can gain additional insight by augmenting qualitative studies with mobile methods.

This paper identifies challenges in using more static qualitative methods when seeking understanding of complex, multifaceted tourism organisations where work activities are mobile and spatially dispersed. This research highlights the value of mobile methods in combination with other qualitative methods, to gain greater understanding of these organisations.

The purpose of this paper is to understand how daily life reflects the recovery journeys of individuals with serious mental illness (SMI) living independently in the community.

The go-along technique, which blends participant observation and interviewing, was used to gather data from 19 individuals with SMI living in supported housing. Data were analyzed through the CHIME framework of personal recovery, which includes social connectedness, hope and optimism, identity, meaning in life, and empowerment.

Applying the CHIME framework to qualitative data reveals the multiple ways in which everyday experiences, within and beyond formal mental healthcare environments, shapes personal recovery processes.

Combining novel methods and conceptual frameworks to lived experiences sharpens extant knowledge of the active and non-linear aspects to personal recovery. The role of the researcher must be critically considered when using go-along methods.

Practitioners working with this population should account for the role of socially supportive and financially accessible spaces and activities that support the daily work of recovery beyond the context of formal care and services.

This study utilizes an innovative method to illustrate the crucial role of daily and seemingly banal experiences in fostering or hindering personal recovery processes. It is also the one of the first studies to comprehensively apply the CHIME framework to qualitative data in order to understand the recovery journeys of individuals with SMI living in supported housing.

This paper introduces two methodological innovations for qualitative research. We apply these innovations to holistically understand youth peer cultures and improve participant-driven qualitative methodology.

It moves the methodological frontier forward by blending technology with the “go-along” approach used by ethnographers to prioritize participants’ perspectives and experiences within their socio-cultural contexts.

We introduce the youth-centered and participant-driven virtual tours, including a neighborhood tour using Google Maps designed to explore how youth navigate their socio-spatial environments (n = 64; 10–17 year-olds; 2013) and a social media tour designed to explore how youth navigate their networked publics (n = 50; 10–17 year-olds; 2013), both in relation to their local peer cultures.

Applicable to a wide range of research populations, the Google Maps tour and the social media tour give the qualitative researcher additional tools to conduct participant-driven research into youths’ socio-cultural worlds. These two innovations help to address challenges in youth research as well as qualitative research more broadly. We find, for example, that the “go-along” aspect of the virtual tour minimizes the perceived threat of the researcher’s adult status and brings youth participants’ perspectives and experiences to the center of inquiry in the study of local peer cultures.

Existing Neighborhood Sustainability Assessment (NSA) tools such as “Leadership for Energy and Environmental Design - Neighborhood Development” (LEED-ND) and “Building Research Establishment Environmental Assessment Method” (BREEAM Communities) are widely criticized for a lack of transparency in the selection of indicators and an unbalanced focus on specific sustainability dimensions.

This paper asks how the expectations and use values of the professionals and residents involved in developing, designing, managing and living in a sustainable neighborhood can shape sustainability indicators that affect progress towards project goals. Taking as its focus The Sustainable City (TSC), a neighborhood in Dubai, United Arab Emirates (UAE), the paper develops data from in-depth, go-along interviews with 46 different actors.

Findings indicate that when given the opportunity to express their opinion, many actors will prioritize metrics different than the metrics dictated to the by sustainability experts and international rating systems. The findings suggest that NSA tools should place greater emphasis on local factors, public engagement and operational concerns.

The paper provides a method that any community can replicate to better understand the different use values of local actors and establish its own NSA tool. This can help experts learn how design, management and operational decisions interact to impact different dimensions of performance.

This paper recognizes sustainable neighborhoods as spaces with multiple identities. Hence, the indicators used to evaluate these neighborhoods need to be based on the expectations and use values of different actors. This paper proposes using the priorities of different local actors to reshape how these neighborhoods are assessed.

This paper aims to introduce and illustrate a computational technique capable of determining the geometry and complex permittivity of a supplementary dielectric insert making distributions of microwave-induced dissipated power within the processed material as uniform as possible.

The proposed technique is based on a 3D electromagnetic model of the cavity containing both the processed material and the insert. Optimization problem is formulated for design variables (geometrical and material parameters of the insert) identified from computational tests and an objective function (the relative standard deviation [RSD]) introduced as a metric of the field uniformity. Numerical inversion is performed with the method of sequential quadratic programming.

Functionality of the procedure is illustrated by synthesis of a dielectric insert in an applicator for microwave fixation. Optimization is completed for four design variables (two geometrical parameters, dielectric constant and the loss factor of the insert) with 1,000 points in the database. The best three optimal solutions provide RSD approximately 20 per cent, whereas for the patterns corresponding to all 1,000 non-optimized (randomly chosen) sets of design variables this metric is in the interval from 27 to 136 per cent with the average of 78 per cent.

As microwave thermal processing is intrinsically inhomogeneous and the heating time is not a part of the underlying model, the procedure is able to lead only to a certain degree of closeness to uniformity and is intended for applications with high heating rates. The initial phase of computational identification of design variables and their bounds is therefore very important and may pre-condition the “quality” of the optimal solution. The technique may work more efficiently in combination with advanced optimization techniques dealing with “smart” (rather than random) generation of the data; for the use with more general microwave heating processes characterized by lower heating rates, the technique has to use the metric of non-uniformity involving temperature and heating time.

While the procedure can be used for computer-aided design (CAD) of microwave applicators, a related practical limitation may emerge from the fact that the material with particular complex permittivity (determined in the course of optimization) may not exist. In such cases, the procedure can be rerun for the constant values of material parameters of the available medium mostly close to the optimal ones to tune geometrical parameters of the insert. Special manufacturing techniques capable of producing a material with required complex permittivity also may be a practical option here.

Non-uniformity of microwave heating remains a key challenge in the design of many practical applicators. This paper suggests a concept of a practical CAD and outlines corresponding computational procedure that could be used for designing a range of applied systems with high heating rates.

The aim of this chapter is to develop a performance measurement framework for understanding the relationships among drivers of customer profitability in internet companies.

We recognize an opportunity to improve management control systems for internet companies, where performance measurement systems currently focus on measuring web data, such as number of customers, cost of service, cost of acquisition (CoA), and churn rate. However these indicators, taken separately, do not provide useful information to make decisions.

To fill this gap we developed a framework, which we designate as the Lifetime Value Scorecard, to investigate the relationships between customer data and financial data, providing an early indication as to whether or not the marketing strategies being implemented are successful. We then offer an application of the Lifetime Value Scorecard to the mobile value-added services industry, where content and services are provided to consumer cell phones, mainly using wireless networks.

The purpose of this paper is to focus on individuals who experience mental health difficulties with the services they receive from “support workers” as part of a personal recovery model, this study will obtain individuals reflections, experiences and opinions on how support helps them stay well and facilitates their personal recovery process. Recovery is seen through the lens of the CHIME framework (Connectedness–Hope–Identity–Meaning–Empowerment).

The sample size included 13 people who experience mental health difficulties and are receiving support from mental health care services. The structured interview was designed based on the INSPIRE measurement and the CHIME framework structure. The qualitative content analyses, discursive framing approach and CHIME as a framework made it possible to examine the key activities of recovery-oriented support work revealed in the data.

Participants valued the enhancement of hope provided by support workers and also expressed it was important as they were non-judgemental. Identity and meaning in recovery could be enhanced by sharing powerful stories about the individuals’ own life and health experiences, and those of support workers or others. Inclusive behaviour in public spaces and trying out new interest-based activities together were considered as empowering.

This research helps to understand the value of personal recovery support activities given the societal changes (tension between survival vs self-expression values) and highlights the need for value-based recovery-oriented education and practice.

To compare the contrasting approaches of car manufacturers as they compete for market share and revenues.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Global car manufacturers have their own ways of succeeding over their competitors, and have their own contrasting views of such matters as market share over revenue. Toyota has been an undoubted success story, not least for its production methods and achievements of reliability. Other companies have tried to follow Toyota's example but still not matched its efficiency.

Application of individual responsibility for quality control, and the process of continuous improvement, which has been pioneered by Toyota, could be adapted to other manufacturing processes. Similarly, Chrysler's decision to outsource a major part of the production responsibility for a new vehicle, with backing from its employees’ union, could be applied to other industries.

The aim of the research, in the East and Southeast Asia context, is to explore the advantages and problems of Buslish (business facilitation English) for managers and to generate suggestions for maximising the use of Buslish as a critical resource in organisational effectiveness, including potential educational support and its required technology.

Data aimed to explore the issue were collected from a multi-country sample of 31 non-native English speakers, using a semi-structured questionnaire, plus in-depth interviews (10) with some respondents. Data were analysed using a mixture of descriptive statistics and logical argumentation.

The authors found a strong agreement that Buslish is important in the chosen setting, but there are problems in practice. Views on the importance of style and precision of the language actually used varied considerably. A key practical implication is that there is a role for English continuing professional development (CPD) courses.

Firms should support the development of English language skills of employees, certainly at management level and perhaps also at shop floor level. Suitable courses could be offered in firms' CPD programmes. Employees who are native speakers should be encouraged to enunciate clearly for non-native speaker colleagues, not to use slang and not to speak too quickly. While the authors encourage the use of contemporary communication technologies (e.g. virtual classrooms), they maintain that these should be supplementary in nature, supporting, rather than replacing, face-to-face learning formats.

A key aspect of the originality of the work is derived from the specific location, primary data collected and the creative nexus of the initial issue and its educational requirements, including technologies.